Consumer Reviews of Mohawk carpets

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Popularity:
#8   of 17 brands of carpets

22% of customers recommend
2 of 5 stars 132 reviews with a 2 average rating
  • Very Satisfied
    25
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    90

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Elyria Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk is junk"
Mohawk carpet is junk, looked bad after 6 months, 16 year old carpet we replaced looked better. Puckering and matted down after 6 months... Mohawk rep said normal wear at this time, 70 years old, no shoes or pets or kids. Warning! Don't buy any Mohawk!


Date created:
Name:
Location: San Diego ca.
Model: Everstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever, total junk"
Plan and simple junk. Mats terribly and fast. Looks aged after only 6 months. Don't even have pets or children. Bottom line don't even consider it.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away from Mohawk"
We purchased our bedroom and hallway carpet from Homedepot last year. Within 8 months the carpet was fraying on the seams and it looked older than the 20 year old carpet it replaced. Mohawk insisted we had the carpet professionally cleaned to honor the warranty. We read that warranty and it states that the carpet needs to be cleaned between 12 and 8 months not 8 months. Home Depot refuse to allow us to purchase a carpet from a a different manufacturer without forfeiting the money for removal and instal;. Beware of buying a carpet from Mohawk and Home depot. They do not live up to their warranty.



Date created:
Name:
Location: Venice Florida
Model: Smartstrand Silk

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love new carpet"
The Mohawk Smartstrand Silk carpet from Dupont is absolutely wonderful. My husband and I are 100% satisfied with its performance. Stains from our three children clean out with just water. We are going to put it in the other two rooms this summer. This is so much better than the horrible carpet experience we had with a Beauleu carpet from Home Depot. It performed poorly and the installers came late, were rude and smelled of beer. Worst experience ever! The local family owned Mohawk Floorscapes dealer was great, so glad I took my neighbors advice.


Date created:
Name:
Location: United States
Model: Frieze

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy it."
We bought our carpet on sale, the Frieze style. Warranty for crushing and stains. It has been vacuumed in the direction the installers recommended. The seller discontinued Mohawk about a month after installing ours. This was 6 yrs. ago. It has the 20 yr. Warranty. It is now showing dirt and crushing where you walk in. We shampooed those areas in October and now in Jan it looks worse than before. Also there are 2 areas where it is buckling up and the store only guarantees their installation for a year. So now we have crushed, soiled carpet with buckling. We have to move all the furniture to get the buckles taken out and hire someone to fix it. I love the look of it in the clean areas and it is soft to walk on, but our old carpeting lasted 25 years and never looked this bad. Is it the new plastic backing they use that is causing buckling? Good luck. I think we will put in hardwood next time and use area rugs.


Date created:
Name:
Location: Grass Valley, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Delay in production"
We ordered almost 1,000 yds. Of Mohawk carpet on Oct. 22, 2014. It was to be installed on Nov. 4Th. As the installers rolled it out they noted a flaw running the entire length. It could not be installed. It is now Dec. 3Rd 2014 and we are being told by our local dealer that it will not be installed until Dec. 19Th due to a several production delays. I don't even know what to say about a company that is run so inefficiently. I will never order a product from Mohawk again.


Date created:
Name:
Location: River Ridge, LA
Model: Smartstrand

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great carpet!"
I cannot understand all the negative complaints because I am extremely satisfied and couldn't be happier with our purchase of Mohawk Smartstrand. The feel is great, vacuums beautifully and is everything they advertise it to be. This is a great product. I almost backed out of my order after reading the reviews on here, but went to another site and read many positive reviews, so went ahead with the order and I am glad I did. I have zero regrets - it is a beautiful, soft, plush carpet and so easy to clean and super easy to vacuum.


Date created:
Name:
Location: Howell, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Delaminating in a year - it's crap"
Run from Mohawk. We weren't smart enough to check the web before we bought 87 yards of smart-strand to replace a 15-yr-old Philadelphia carpet that wore like iron. Now seams are delaminating within just over a year, and left-over uninstalled pieces we stored are also delaminating. House is constant temp-humidity geothermal, and we have one small dog who only pees by lifting his leg on my car tires. Mohawk sent "independent inspector" who alleged pet pee at delaminating seams. Denied warranty. Google search immediately returned over 72-thousand hits for Mohawk carpet delamination. I think these guys are just Crooks and Liars. Blaine White - Howell, Michigan.



Date created:
Name:
Location: tacoma, wa
Model: New Dawn

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"New Dawn Smart Strand"
Within months of carpet installation started seeing delaminating due to breakdown of the latex binding. Mowawk said that shampooing carpet monthly due to having pets is overwetting and that caused the problem and would not stand behind their warranty. I was never advised that shampooing my carpet would invalidate my warranty. I was told that it was up to the retailer who sold me the carpet to get my cleaning history and advise me not to get this carpet. I really don't understand as I have never had this delamination issue with previous carpets and I have had pets for decades.


Date created:
Name:
Location: Ida, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Fresno Bay"
This expensive Mohawk carpet is a disaster! Within three months it started to "beard". It's a berber(sp?)that looks like it needs to be shaved. The problem is in all traffic areas. Still looks great under our furniture. Within 6 months it looked like an old sweater. $4000 down the tubes since Mohawk won't stand by their warranty. A strand test by a professional of Mohawks choice said it met company strand test standards. Really? What a bunch of crap! I would never buy this carpet again, nor any Mohawk version for that matter. They show lack of concern, poor customer satisfaction, nor willingness to stand by their product. Shame on you Mohawk! Now here we are four years later without 4 grand to replace it, and carpet that looks like shit!

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