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Consumer Reviews of Mohawk carpets
Popularity:#26 of 31 brands of carpets
27% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.
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Date created: 2012-06-28
Name: Neil Davis
"High Fiber loss - EVERY vacuuming"
We purchased a new home that has your Portico Sunset Key 758 Stucco over 6lb pad, in March 2011. From the very first vacuuming we have seen an excess of fibers in the vacuum. We thought that it would decrease, but it has not. Every-time we vacuum, we see excessive fiber loss. Now we are over a year in, and a single room (approx 14x14) will fill the canister with carpet product fibers. We have followed your recommendation to have the carpets professionally cleaned. It did not help. We are already seeing crushing and increased ware in areas that do not have a lot of foot traffic. The carpet has been tested by the installer, and your factory rep, and we have been told - "That's just how it is". I am very disappointed in the quality of your product and feel that you have done a disservice. I will be removing your product from the entire house as soon as I am able. I cannot recommend this product to anyone. And given how we have been treated, I can also inform people that you do not stand behind your product and you lack support for your customers. I hope that this note will express to you the lack of quality and service you are selling, and aid you to improve your company.
Date created: 2012-06-26
Name: L Ambrose
We purchased their highest quality plush carpet with a 25-year warranty in January 2011 at Home Depot. I first called around June to report that we had numerous strands coming out, and something as simple as running a hand over the carpet resulted in more loose strands. I started getting strident with calls by November. We've been getting the runaround ever since. It's a major hassle, and clearly this company is not standing behind their carpet even though the second expert verified that it was never laminated correctly.
Date created: 2012-06-20
Name: margery matt
"smart stand delegation"
I recently wrote a review about smart strand which wasn't very complementary. Well, I want to rescind my rating. It was not the carpet, but the people that did a horrible cleaning job! I Went over the carpet with my cleaner and was amazed how dirty the water was. The carpet looks great.
Date created: 2012-06-18
Name: margery matt
"Smart stand delegation"
Vaccum cleaned regularly, just had it pro cleaned as it is one year installed. The soil is still obvious where walked on regularly.No longer soft and looks like a cheap carpet. I was told it had a lifetime stain resistance warranty,as well as a wear retention warranty..I Complained where I purchased. Waiting to hear. Carpet was very expensive.Told I could even use bleach on it!!
Date created: 2012-05-26
Name: vera Scarl
This carpet worst carpet ever purchased. Getting frustrated. It is delaminating -- only three yrs old. I paid $3,700 for garbage. Getting run around on warranty and no one submitting claim. Ready to hire attorney.
Date created: 2012-04-30
Name: Shirley O'Neill
"I am very unhappy."
Last month I spent $3500 on Mohawk Smartstrand carpet for my entire home, having waited years until I had enough saved to do this. I am 76 and husband is 84. partially disabled. Selected a cut and loop chevron pattern in a dark tan. Looks nice until we walked on it and rolled the walker over it. It shows every step and walker mark and loses it's beauty immediately. Have to vacuum every day and does little good. I hate it and hope I live long enough to replace it. Complained to the store...they blamed me....complained to Mohawk customer service...they don't care. Wrote to their CEO and probably will not hear anything. It is easy to clean. Would never buy it again nor recommend it to a friend, or enemy!
Date created: 2012-04-25
Name: Don Yarwood
"Yarwoods in Canada"
We purchased this mist green top-of-line polyester carpet made by Mohawk in 2009 the price was $54/square yard on sale at Home Depot for $44 ($7000 for our bungalo)and looked great until just after the warranty period was up then a "pooling" stain appeared in several places about 1 square yard large and looked like spilled coffee, 3 independent inspectors agreed it was a manufacturers defect and Home Depot agreed to replace the stained looking parts at cost of only $1700. The fix is now done but mohawk company sent 2 different die lots for the fix and a seam and color shift runs right through the length of the room, I don't think we will pay for the fix so now let Home Depot settle with the Mohawk Company, we also notice that a serious color fading has occurred from the original piece we kept on shelf in the basement and the carpet on our floor, I don't think it's supposed to do that. Notice that mohawk carpet isn't taking any blame for any of this.
Date created: 2012-04-18
Our carpet was just installed yesterday. The fiber itself is soft, but the pink (for the cure) Mohawk pad that comes with it is not cushy at all. If you want a carpet pad with a lot of support, this one is for you, otherwise, my apartment carpet felt cushier. Also, I got the third level of sorona (cheapest) - I say "cheapest" I do not mean "cheap" but it looks like very cheap carpet. So much that I wouldn't dare tell anyone how much I paid for it. Pluses - made in the USA and it's a pretty good "green" product as far as carpets go. Plus, got a pretty good warranty and no chemicals added/needed for stain cleanup.
Date created: 2012-02-08
Name: Lisa Fisher-Ross
"KS Carpet & Tile"
Our carpet has a flaw in it. It was a rough, thin area. It is about one year old. The carpet inspector said it was from dragging furniture over it. We are an older couple and never drag furniture over it. The rest looks great.
Date created: 2012-02-07
Name: L. Prichard
"don't buy MOHAWK"
We bought our new house 6 years ago as it was being built. The builder installed Mohawk carpet and now there is a 12 inch slit (like someone took a knife to it) in an area by a table where there is absolutely no traffic. I contacted Mohawk and they said there is a one year manufacture's defect warranty!!! That makes no sense at all! Do not purchase mohawk!