Consumer Reviews of Mohawk carpets
#9 of 11 brands of carpets
26% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2013-01-19
Name: Robert ,Susan Messick
Location: Nortwest NJ
"@Home and Mohawk Carpet"
I bought my Carpet 1 year ago it fell apart in less then 60 days ..It
took a year with Carpet company and Mohawk to Replace it....I Had to pay
an additional $3377.00 to get the carpet I bought in the first Place....
I would never Buy Mohawk Again...
Thank you Robert messick
Ron As you know we purchased Mohawk Carpet from you on 11/11/2011. The carpet we purchased was in your words pet friendly high traffic carpet.. The Day after the install, I called and told you of the excess shedding in all carpets at the home. I was told this is normal and would go away,It has not stopped.. Ever day in every room even where the dogs do not go-- Office and Bed room --- we have complete loops of carpet come out of the rug..I have saved ever one of them and now I am working on my 2nd sandwich size bag of carpet... I spoke to you several time and to the Mohawk carpet people...My last conversation was with a Misty Young who promised to call me back in 2 days I have no waited 2 and one half weeks with no returned call here is her direct number 706 422 2043.. As you know I am waiting for this to be resolved before releasing any more work to your company I have 4 more apartment to do in Sandy Hook NJ and need to resolve this before and more work will be given out.. Thank you for looking into this Robert Mohawk Carpet is a very disreputably company .....
DO NOT BUT THERE PRODUCTS AT HOME CARPET NJ WAS OUR INSTALLER.....
Date created: 2012-12-05
Name: K. Oliver
Location: Louisville, KY
"SmartStrand Silk a BIG disappointment"
This carpet looks pretty and feels soft, but there is no cushion feel
when you walk on it (installed with Mohawk recommended pad). Our old
Sharp vacuum and a new vacuum (I.E. Hoover Wind Tunnel T-Series)on the
Mohawk recommended list don't work - too difficult to push. Very
expensive carpet and doesn't look as good or clean as well as our 23-
year old living room carpet. Carpet loops keep coming out of carpet just
walking on it (just two of us and no pets). Mohawk did not post the
polite review I submitted to their website.
Date created: 2012-12-03
Location: Richmond, VA
"Major Mohawk Carpet Issues"
Mohawk keeps telling their consumers that they need to buy a new vacuum
to care for their carpeting. It looks like to me they never did any
actual consumer testing of the product to see how the average homeowner
would care for and use their product. When you call the "Customer
Service" number they say we can email you a list of recommended vacuum
cleaners. Well I don't see any way to discern by that list of vacuums
which one or ones may or may not work correctly on their carpet. I have
never in my life experienced a carpet that is so very tempermental that
you had to buy a specific new type of vacuum and treat it in such a
special manner in order to care for it. That alone is a huge problem
and I don't feel as a consumer I should have to treat a piece of
carpeting with kid gloves so to speak in order to have it in my home
but that is exactly what Mohawk is telling me. It is already mashing
down and getting worn in just a matter of days. I think they never even
tested any of these newer SmartStrands at all and want the consumer to
foot the bill! I have never seen a carpet that couldn't be vacuumed
much less used!
Date created: 2012-11-29
Name: K. Mawhinney
"Do not buy Mohawk carpet"
We purchased EverStrand carpeting for our entire house. All but the
family room were a very light cream color, The fr was a few shades
darker on the tan side. From poor installation to carpet quality, the
process has been a nightmare...not once, not twice, but three times! The
first carpets began to show several zigzag marks, like dirty tire tread,
each four inches wide, about four feet apart, in each room and on the
steps in traffic areas. There are only two of us and we do not wear
shoes in the house, only slippers and socks. I began to notice the
markings about three months after installation. We noticed it getting
worse, but we had no time to deal with the issue for almost 20 months
from installation due to serious illness. First, Mohawk stated that they
wouldn't do anything until we had them cleaned. We told them that we
felt there was a major defect in the carpets and they were not dirty.
They agreed to send someone to look at them. An independent inspector
concluded that there was a defect caused at the mill. Mohawk agreed to
replace them. Reluctantly, we had the same carpet installed with
assurance by the store manager that they thoroughly inspect the carpets,
especially rugs reinstalled on a claim. Time off from work again and the
inconvenience of upsetting the house once again, was indeed an ordeal in
itself. The new carpets arrived and I immediately saw lines running
along the entire length, each about two inches wide, about two inches
apart. I asked the installer about it and he said it was caused by the
rugs being rolled up in the warehouse and they will settle. To make
matters even worse, as the installers were packing up to leave, we saw
what appeared to be a grease stain the size of a quarter in the middle
of the hallway. The guy who was working that area all day acted as if he
didn't know it was there. There is no way he didn't see it. They also
did very much damage to my walls and moulding, an unreasonable amount of
damage. We called the owner, they had someone come out to steam clean
the spot. After several tries and lots of chemicals, the stain was
nearly gone, but we could still see it and knew it was still there in
our brand new carpets. We also complained about how dissatisfied we were
with the appearance of the carpets. He told us that they did not notice
the lines when they had them spread out for cutting in his warehouse the
day before. I fail to see where they did not see it. It was so obvious
that we noticed it immediately, in every light and area of the house.
The owner contacted Mohawk. They agreed to another inspection. The same
inspector couldn't determine the cause and sent a sample of the carpet
to Mohawk with his report resulting in an offer of $1,100.00. An insult.
The owner of the store agreed to settle with us and replaced the
carpets, but they had to be Mohawk. We selected a Nylon fiber rather
than polyester and we have been satisfied since installation six months
ago. The exchange took three months and the previous carpets did not
settle in that amount of time and I do not think that they ever would
have. The stripes were still very visible, in both traffic and non-
traffic areas. In research I found that it is a known defect and it has
been called corn rowing. Time will tell how the most recent carpets will
wear. Hopefully, well. Carpet installation of an entire house three
times in two and a half years is just ridiculous, not to mention time
off from work. We will never purchase another Mohawk product again.
Neither will my family and friends.
Date created: 2012-11-19
Name: Sylvia Kraemer
Location: Clearwater Beach Fl
Had Mohawk carpeting installed in my condo five years ago. Just my
husband and myself, both age 74. We have no pets. Just the two of us who
wear slippers all the time to protect our carpet. Our carpet is lousy
junk. So sorry we paid so much money for such an inferior made carpet.
It is crushed in all the traffic ares and looks like it is very old
carpet. I vacuum twice a week and get loads of fiber in my tank. Rep
from store called the crushed areas of carpet pooling. I keep my carpet
clean but it looks dirty in all of traffic areas and yes I do have it
steamed cleaned. Mohawk does not honor it's warranty at all. I'll never
ever buy any of their products again. All I will say to anyone thinking
of buying this product is "don't buy Mohawk, you will get scalped".
Date created: 2012-11-07
Name: Marie Phelps
Location: Chesterton, In
"Don't Buy This Carpet"
Good luck trying to find a vacuum that works! I spent $3,700 for two
bedrooms, hall and stairs thinking I was buying a good quality, stain
resistant carpet. After installation, I tried to vacuum with my Dyson
and it couldn't move thru the carpet. The installer had the same
problem. Then I read in my booklet from Mohawk that a Hoover Wind Tunnel
would work, so I ordered one from Amazon.
The nice Hoover that I purchased would not roll over the carpet! I called the store furious. They found out from Mohawk that there were about 8 vacuums I could use - most of them rather inexpensive.
So I had to buy a $100 Hoover which is cheap compared to the $179 that I can't use. Not to mention I can't use the Dyson that I already owned ! Now I have to vacuum my carpet with a vacuum that is not good quality and doesn't pick up as well.
The warranty warns about fraying the carpet with the vac, and I'm afraid that might happen with the one they recommended because there are still brush marks on the carpet.
There are no warnings when you purchase this product, that you won't be able to use your vacuum. I am so disgusted with Mohawk!
I also had a black soil mark which didn't clean up as well as expected.
Don't buy this carpet unless you want to make a career in selecting vacuums. Also good luck trying to purchase and return the ones that don't work.
Date created: 2012-11-04
Name: S. von Theiss
Location: La Verne, CA
"Had to stop them from installing in living room"
The loops on the carpet pull up so you have one long loop. My two dogs
had their nails clipped about 2 weeks before carpet was installed but
the loops are still coming up. The loops pull up when I move furniture
over the carpet as well. I stopped installation in my living room
after I discovered the problem in the 2 bedrooms and hall and had
another brand of carpet installed in the living room. I will not buy
Date created: 2012-08-31
Name: L & R P.
Location: Port Orange, FL
"VERY POOR QUALITY! DO NOT BUY THIS CARPETING!"
Just had Mohawk Smart Strand carpeting installed a few hours ago & we
hate it as it really, really looks cheap! It shows every footprint &
like the other reviewers said the carpet does smash & has absolutely & I
repeat absolutely no resilience. Our other carpeting in our home looks
brand new (our home is 9 years old) compared to this & it is the
original carpeting....builders standard. We tried to replace this room
with same as what is in the rest of our house since we really love the
original carpeting but we were told original carpeting was discontinued.
We read the Mohawk reviews & went in to buy anything but Mohawk. But the
Mohawk Rep was at the store & we showed him the reviews we read & he
said the people aren't using the right vacuum cleaner...you need a
"good" vacuum with adjustable height control he told us. Since we have a
"good" vacuum w/adjustable height control & after talking to the rep we
ended up buying it & are so sorry we purchased it. We will not make this
mistake again. Stay away from Mohawk Smart Strand. Believe the reviews!
Date created: 2012-08-24
Name: m. j. smythe
Location: cincinnati, oh
"Stainmaster is NOT polyester"
I've been reading reviews about Mohawk carpeting. Since I have sold
floor covering for several years there are a few things your reviewers
need to understand. First of all, Stainmaster is nylon. Not polyester.
Cheap polyesters shed as reviewed. The shedding products are staple
fiber instead of continuous filament. The staple fiber will always
shead. It gives the buyer a sense of quality and bulk. Most of the Big
Box stores push polyesters because they know their clientele are buying
price alone, not quality. And, of course most Big Box sales people sell
lumber one day and paint the next...in other words they don't know what
they are talking about.
Date created: 2012-08-23
Name: J. Ramatowski
Location: Maryville IL
"Stainmaster polyester carpet"
I had Mowhawk carpeting installed in March 2012 in new constructed home.
On March 18 I decided to vacuum before the furniture came. I used a tank
type Electrolux. The beater head began shaking, and when I looked, it
was plugged up with fuzz from the carpet, and I had to take it outside
and put the hose on the exhaust end. The whole hose was plugged up. So
then I got out my brand new in the wall sweeper, again the beater head
started shaking. So rather than screw it up, I quit using it. The third
vacuum I tried was my Oreck upright. It managed to pull up fuzz and make
balls out of it. So, out of desperation, I got out my Sears shop vac. It
pulled fuzz up ok but if I accidently put the hose down fully, it would
suck the carpet up. I have been told this is normal. How can such a mess
be normal. The man who came out and inspected it for Mohawk more or less
suggested I buy yet another vacuum with an adjustable head. Just how
many brands of sweepers should one old lady have to buy. I am 78 years
old, and in my life I have never seen carpet do this. I have seen a lot
of carpet in my life and this is not normal. My son-in-law who has
numerous apartment buildings that he puts carpet in, also agrees this is
not normal. I should have known better than to shop at a big-box store
(Lowes) because manufacturers cheap down their products to keep prices
down. I should have shopped locally. The least these companies could do
is put a disclaimer out so people know better than to buy that product.