Consumer Reviews of Mohawk carpets
#10 of 13 brands of carpets
24% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2013-05-15
Name: S. Iserman
Location: Rice Lake, WI
We are having issues with our Smartstrand carpet developing long
"wrinkles". We had it installed a little over a year ago.
The initial shedding subsided shortly after we vacuumed a couple times, and we have no issues with our vacuum not working with the carpet. (We have a Dyson Animal vac which is awesome.)
Does anyone else out there have problems with their Smartstrand wrinkling?
Date created: 2013-04-15
Name: Patricia Gross
Location: Lebanon Tn
I am very unsatisfied with Mohawk carpet. The company does not stand
behind their guarantee. I had my carpet down a year and it looks like it
has been down 10 years. I did all the company asked and they still would
not honor the wear policy.
Date created: 2013-03-29
Name: C. Page
Location: Horse Cave, kY
"Very Bad Carpet"
We purchased Mohawk carpet in August 2012. Within in four months the
carpet was showing wear in any traffic area. In front of our chairs it
looked worse than the carpet we had taken up that had been down for
eleven years. This was a top notch carpet with a supposedly 15 year
pattern resistant warranty. What a joke! Pattern completely worn in
several places but they said this was not a problem with the carpet.
Never purchase any Mohawk! They will not stand behind the warranty at
all. Fortunately for us we have a wonderful dealer who is replacing the
carpet at her own expense. Most will not be that fortunate. Have owned
homes for over thirty-five years and this is the worst carpet ever!!!
Date created: 2013-03-14
Name: Patricia Gross
Location: Lebanon Tn.
"Comercial dew drop"
I have had my carpet down for 16 months. It has been a
nightmare,first the carpet had white lines all across it,the company
sent Stanley Steamer out the workmen had a helper that tracked grease
all over it.They had to use alot of chemicals to get it out.The lines
were removed. It has been 16 months and I started seeing these worn
looking spots in traffic areas. I Contacted the company where I purchased
it and they contacted Mohawk and they said I had to have it professional
cleaned for the warranty to be good. I had this done.There was no
change. Home Depot came out and took pictures of it and sent to Mahauk
and they still won't stand behind the warranty on the wear. I will never
buy anything from Mahauk again. They do not stand behind the warrenty.
Date created: 2013-03-05
Name: Angry Homeowner
"Mohawk's Five-Year Warranty is a Joke"
The carpet in my home is three years old. As I was vacuuming a few
months ago (December to be exact), the berber carpet snagged and ripped
up an entire long thread. I do not have pets, nor have I ever walked on
the carpet with heels. Therefore, the snag was due to a manufacturing
defect. My carpet installer just informed me (after a very lengthy
claims process that they had to handle because nobody in Mohawk's
claims department would help me) that Mohawk Flooring will honor the
five-year warranty. However, it does not cover labor and, to make
matters worse, is prorated! My total compensation? $34.10! I will
never, ever install Mohawk Flooring due to its shoddy quality and even
worse customer service.
Date created: 2013-02-20
Name: Mary Yerington
Location: Columbia, MO
Do not buy Mohawk Superstrand carpet. Your back will kill you after
trying to vacuum it. I am so frustrated with this $5,000.00 purchase.
Date created: 2013-02-17
Location: Delray Beach Florida
"DO NOT BUY SMART STRAND MOHAWK CARPET"
Do not buy smart strand silk carpet. I had this carpet installed in
December in my guest bedroom. Worst mistake ever! I happened to
accidently get a corner of it slightly damp. I immediately noticed the
carpet becoming limp. The next day I noticed the backing peeling apart!
Called the store I bought it from, they called the representative. Of
course the rep said it was not a defect! What a nightmare if I had kids
or pets! Waiting to hear from the rep again!
Date created: 2013-02-10
Name: Bill Geist
Location: medford, NJ
My wife and I were elated upon stepping bare foot onto our new mohawk
smart strand carpeting, you've just never walked on anything as soft-silky-
plush before! It didn't take long, however, for our opinion to turn to
bewilderment and irritation as I pulled our new dyson vac out and tried
to vacuum it, omg! Brutal! Tried all the mohawk suggested vac's, no way!
Searched multiple websites, including youtube,( where I found a video
showing a man vacuuming his smart strand with a canister vac, quite
easily. Problem was that when I looked up the brand vac he was using. It
cost more than $600.00. I found other vac's guaranteeing to work just as
good, their cost was between $800.00-$1,000.00! Insane! Seriously
exchanging the smart strand for something else, but I'm very happy to
say that we decided that we just loved it too much. Our feet screamed,
no, please don't! Well, I can say that everything turned out just
fine...in the form of two relatively inexpensive brand vac'S. We had a
portable, rechargeable, hand held shark cordless 18 volt, model sv780 n1
14, with a power brush head. It turned out to be great for vacuuming
small areas. The real answer was to be my trying my 4.5hp wet/dry shop
vac, for vacuuming the entire carpets, very easily. The long wand and
light head worked very well. I think I paid $89.00 for it. Problem
completely and happily solved and I'm back to loving my smart strand
again! I'm planning on going one better by buying a newer 6.5hp shop
vac. The increased suction should be perfect!
Date created: 2013-01-19
Name: Robert ,Susan Messick
Location: Nortwest NJ
"@Home and Mohawk Carpet"
I bought my Carpet 1 year ago it fell apart in less then 60 days ..It
took a year with Carpet company and Mohawk to Replace it....I Had to pay
an additional $3377.00 to get the carpet I bought in the first Place....
I would never Buy Mohawk Again...
Thank you Robert messick
Ron As you know we purchased Mohawk Carpet from you on 11/11/2011. The carpet we purchased was in your words pet friendly high traffic carpet.. The Day after the install, I called and told you of the excess shedding in all carpets at the home. I was told this is normal and would go away,It has not stopped.. Ever day in every room even where the dogs do not go-- Office and Bed room --- we have complete loops of carpet come out of the rug..I have saved ever one of them and now I am working on my 2nd sandwich size bag of carpet... I spoke to you several time and to the Mohawk carpet people...My last conversation was with a Misty Young who promised to call me back in 2 days I have no waited 2 and one half weeks with no returned call here is her direct number 706 422 2043.. As you know I am waiting for this to be resolved before releasing any more work to your company I have 4 more apartment to do in Sandy Hook NJ and need to resolve this before and more work will be given out.. Thank you for looking into this Robert Mohawk Carpet is a very disreputably company .....
DO NOT BUT THERE PRODUCTS AT HOME CARPET NJ WAS OUR INSTALLER.....
Date created: 2012-12-05
Name: K. Oliver
Location: Louisville, KY
"SmartStrand Silk a BIG disappointment"
This carpet looks pretty and feels soft, but there is no cushion feel
when you walk on it (installed with Mohawk recommended pad). Our old
Sharp vacuum and a new vacuum (I.E. Hoover Wind Tunnel T-Series)on the
Mohawk recommended list don't work - too difficult to push. Very
expensive carpet and doesn't look as good or clean as well as our 23-
year old living room carpet. Carpet loops keep coming out of carpet just
walking on it (just two of us and no pets). Mohawk did not post the
polite review I submitted to their website.