Consumer Reviews of Mohawk carpets

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Popularity:
#9   of 17 brands of carpets

22% of customers recommend
2 of 5 stars 134 reviews with a 2 average rating
  • Very Satisfied
    25
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    92

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Chicago, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Karastan Smart Strand is Garbage - Mohawk Warranty is Garbage"
Purchased Karastan Mohawk Carpet from local dealer in Nov of 2016. By April of 2017 this very expensive, supposedly pet friendly, carpet was getting severely matted, corn rowing and losing strands everywhere when vacuumed. Complained. Mohawk sent out an inspector. Guy said matting was normal (really?) Carpet looks like it's been installed 10 years not 4 months. I asked the inspector to check on the strands coming out, he arrogantly said "that's not what I'm here for. Not in the inspection criteria. File another claim" Mohawk denied claim. I'm suing retailer. Will never again even consider a Mohawk product. I have bought Shaw, Tuftex and Fabrica. First and last time I will ever buy a Mohawk product. It is total, absolute garbage.


Date created:
Name:
Location: St. Petersburg, FL
Model: Carlyle Estate Softstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst wearing carpet ever"
Purchased on October 29, 2015, our first problem was it was impossible to push a vacuum on it. We tried our Dyson and then bought a Hoover Tempo which also did not work. After about 20 emails and phone calls, Mohawk sent us an Oreck Magnesium which we could finally push. The next issue occurred on April 21, 2017. The carpet started bubbling in many areas. The carpet store sent repairmen to stretch it. Now it is starting to bubble again. The carpet pattern is now flattening in areas where we walk. After vacuuming, it looks ok, but once it's walked on, it flattens again. It's beginning to look worn and shabby after less than 2 years. I am so disappointed in your "soft carpet"!


Date created:
Name:
Location: delray beach
Model: Smartstrand

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Confident"
I am the manager of as full service flooring store in So. Florida. I and my partner have been selling Smartstrand and Smartstrand Silk products for over 5 years and have had installed probably over 20,000 sy in that time. We have had a few complaints on the difficulty of vacuuming the higher piled styles. And we have replaced a couple of jobs because the consumer didn't like their color choice. And in these five years I have had one case where staining was a problem, another that had an odor problem. Each time, and those have been few, Mohawk has immediately and without question, authorized replacement. I haven't seen "cornrowing" since the days of first generation polys, and in my experience, nearly any soil or stain will come out with 160 degree water. I can only believe that the reviews which I see on this site were written by disgruntled competitors, or consumers whose dealers did not appreciate their situations and address the problems correctly. In our company, we love Smartstrand, all 25 of us!



Date created:
Name:
Location: Dalton, GA
Model: Smartstrand

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Former Carpet Manufacture Sales Representative"
Okay, here it goes guys. I worked for 5 years as a Territory Sales Manager for a top 3 carpet manufacture in the 90's. Also I grew up in the community that makes all this carpet. Do not buy any carpet that has a fiber that begins with P. That means polypropylene, polyester, PET, PTT, or whatever fancy trademark name they come up for Polyester. The people who run this industry are just retarded. Any P fiber has basically no memory. This is why you can read all these negative reviews where the customer is stating that their old carpet of decades looked better than their new carpet did after 6 months. Because their old carpet was made with nylon. The Gold Standard. If twisted correctly and dense enough along with simple maintenance it will last a long time and is a phenomenal value with gas prices being this low. Nylon is connected to the price of an oil barrel. Lower oil prices lower cost of goods to make nylon carpet. For stain resistant Solution Dyed Nylon is superior. Even the vaunted Stain Resistance of the P fibers is mostly a crock of bull*** since as far as I know all P fibers when extruded are covered with a coating of oil in order for the fiber not to break during the extrusion process. Yes, most but not all companies try to scour the oil film off, however, mark my word the residual oil film is still there and that is why you read all these complaints about the P fiber carpets looking dirty or soiled so quickly after installment. Buy Nylon Carpet, preferably 32 ounce or heavier with a good twist to the fiber like a frieze and solution dyed if possible. You will be happy. I will read less complaints about people spending thousands of dollars and being rightfully pissed. And maybe carpet will begin to increase in market share again and more people in my community will be hired.


Date created:
Name:
Location: Southern California

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Coming apart at the seams"
My mohawk carpet continues to fray at the seams. Their "independent" tester said there was nothing wrong with the carpet and recommended the installer re-seal all the seams. It looked better for a while, and now it sheds more. There are several areas where loops have pulled. Mohawk makes a terrible product and doesn't stand by their warranty.


Date created:
Name:
Location: Dallas, TX
Model: Smartstrand silk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible"
We replaced some 7 year old carpet with the smartstrand silk from mohawk. We were sold on the softness, durability, and stain resistance. It is soft. That is the only good thing about it. It also cost twice as a comparable competitor. Within months, we started noticing horrible wear patterns. Within a year, it looked worse than our 7 year old carpet we replaced. We got a dog the first year and she had a few accidents. No matter what we did, we could not get the stains out. I have never had a problem with a pet urine stain on previous carpeting. We vacuumed with approved vacuums. We steam cleaned at approved intervals. The stain resistance and durability of this carpet is absolutely horrible. Any basic builder grade carpet has outperformed this.


Date created:
Name:
Location: Seattle, WA
Model: Smart Strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Smart Strand Delima...Do not buy this carpet"
Do not buy this carpet! It was about a year after we purchased this carpet when we started noticing oily foot traffic stains and discolorations. We took off our shoes when coming in so not to soil the carpet. We steam cleaned the carpet per the instructions several times and used no chemicals. I went on a search to find out what might work to get out the stains. To our dismay we found many consumer complaints and they described the same problems we are having. Consumers complained that their claims were refused M. They indicated that the company said it was their fault even thought the carpet is advertised as kid and pet proof. After what we read we do not want to have to go with the back and forth frustrations that others have had in trying to rectify this issue. It is embarrassing to have people over since the carpet looks so bad. We are going to have to replace this carpet with another brand and company since nothing works to remove the stains. Very aggravating and frustrating to see what others have gone through.


Date created:
Name:
Location: Seattle
Model: Supreme

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
""Pet Stain" protection is worthless"
Nice carpet. The salesworm was big on the Pet protection... first time we try to use it the excuses roll. We read the fine print and despite his fine words is was left pretty vague and up to the installer who had no interest in it or repeat business apparently.



Date created:
Name:
Location: Oxford, MS
Model: Silk

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"We love our Silk carpet! Highly recommend!"
I was shocked to read the other reviews! We love our carpet and it cleans so well! I would highly recommend! I had a nylon in my previous house and it did not clean up near as well as this product.


Date created:
Name:
Location: Colfax WI
Model: Smartstrand Silk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Smartstrand Silk has terrible cornrowing looks decades old after months"
A little over a year ago my wife and I used our savings to replace the carpet in most of our home. We purchased Smartstrand Silk carpet as it was incredibly soft even though it was definitely on the higher end of the available price point. Within 5 weeks of the carpet being installed we started noticing weird pattern lines in the carpeted walkway behind our sofa that looked like a decade old matted down carpet. We are a shoes off, socks on family so dirt and oil should not have been an issue at all. We called our flooring dealer who had a carpet inspector come in and take a look at it. It turns out this is called cornrowing and the manufacturers do not see it as a defect. We've tried vacuuming at all directions, raking it and having it cleaned and there doesn't seem to be any way to correct the issue and apparently there isn't anything Mohawk will do about it. Over the past few months pretty much all the trafficked areas have noticeable cornrowing. The hallways, doorways etc. all look like the carpet was installed ages ago and never vacuumed. The carpet looks great when new and feels wonderful but I wouldn't recommend it if you plan to actually walk on it.

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