Consumer Reviews of Mohawk carpets

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Popularity:
#9   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 164 reviews with a 2 average rating
  • Very Satisfied
    29
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    116

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Penticton, British Columbia
Model: Vintage detail 509

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Disappointed"
Purchased Mohawk Vintage carpet in October. Had to move a 1200 lb grand piano up a stair to allow for install. Carpet installer did a great job. It was evening and everything looked fine. I brought in a crew to return the piano to place. The next morning, with light coming through the windows, it was discovered that the carpet was flawed throughout - lines from a "low row" every few inches, The company admitted it was a flaw, but was unwilling to do anything about the very expensive proposition of bringing in piano movers twice to remove and restore the piano. The offered a small amount of financial compensation. So I was faced with either shouldering the expense of moving a piano - again - twice, or accepting the 'compensation' and living with a flawed carpet. Either way, I get burned and the company walks from a problem that they should have seen if there had been adequate quality control on their end. Don't they look at this carpet before sending it out? Would not go with Mohawk ever again. (They responded to a consumer reports review saying I should take the matter up with the retailer. I've been waiting four months for the retailer to "look into it.")


Date created:
Name:
Location: Calgary Alberta
Model: All

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"I'm an installer...."
Don't buy this product. The seams run out and are bowed 9 out of 10 times. The materials the rug is made from is cheap too, the carpet loves to let go and wrinkle all over, seams can't be done properly, the carpet will crush down and look 15 years old in 14 months on average, it will leave strings and the pile will come out often too. This company is garabge and the product they supply is also garbage. They will do there best to make it your problem and give you the run around. I've been dealing with them for around 3 years now and it's gotten to the point where most crews at our shop have now stopped installing this companies trash due to it's a waste of fabric and mohawk will screw the installer and home owner over. I wouldn't install this on a cat scratch post even.


Date created:
Name:
Location: New Jersey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Waste of money. Do not purchase."
Purchased "pet proof" carpet. Pet accidents absorb into the backing immediately and carpeting is impossible to clean. The odor and urine remain trapped even after spending money on professional cleaning. Mohawk, conveniently, will not cover this. Misleading, dishonest representation of product. Very disappointed in Mohawk. Complete waste of money.



Date created:
Name:
Location: Utah

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk"
The company won't back up their carpet. We had two inspections one by a man they sent both people said the carpet was no good and they still won't do anything about it. Don't buy it!


Date created:
Name:
Location: Los Angeles
Model: Springdale Black

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Yarn stands started coming out at 13 months"
We purchased three area rugs and of course the problem began to be a big problem at 13 months (warranty expired). We had hoped that Mohawk would do the right thing and replace our area carpets. They blew us off entirely. We have other lesser know brands of area in the house that are twice and three times as old that have never had so much as one strand of material come out. As others have stated above avoid mohawk carpet it (at least ours is) is garbage. There are two people living in our house and we have no pets. We have never cleaned the rugs because we have not trashed them. The vacuum we use is not rough on the carpets either, no beater bar. Mohawk has no excuse for making such poor quality carpets, will never buy Mohawk again.


Date created:
Name:
Location: WI
Model: Smart Strand

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Do not purchase"
I am being nice--giving it 2 stars. I have had this carpet for about 9 years. The color has faded at least 3-4 shades lighter than the original color. It does need constant vacuuming and it lacks the oomph that sellers portray in advertising. I can not wait to replace this eye sore.


Date created:
Name:
Location: Florida
Model: SmartStrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk Does not stand behind their products"
Mohawk advertises SmartStrand Forever Clean, Forever Stain-Free, Forever Durable, but it was the exact opposite. It got dirty within a couple of months and would not get clean, even with a profession rug cleaner. They sent an inspector but ignored the report and said there was no manufacturing defect, which means they know they carpet does not live up to what they claim. Bottom line, don't buy Mohawk Carpet, they do not stand by their warranty


Date created:
Name:
Location: Centralia,ks

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unhappy carpet owner"
I bought my Mohawk carpet on sale for $22 per sq. yd at Stallbaumer Lumber, Seneca, KS. Worst carpet I've ever had for the price It leaves traffic trails wherever it is walked on. It takes constant vacuuming for it to look nice. Mohawk came and looked at it but did not stand behind their product.



Date created:
Name:
Location: St. Paul MN
Model: City Shores Cozy Beige

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Regrets plastic fibres rub off all over"
I ordered this for the color, I researched after purchase when too late. It is the "polyester" type plastic shiny sparkly type (if you look close) It looks normal in the carpet store. I have a cat, whom licks his paws. I also had issues with dust in general in my home. I didn't know this carpet would add to it. Do this test. Take your sample, rub it against black cotton or nylon clothes, do tiny shiny spindles of plastic or whatever it is rub off onto the black? This means it sheds like crazy like mine. (right away) the fibres are weak and semi loose. I sat on it with my black yoga pants, and the fibres were all over my pants, and the fact that these fibres are not natural, they won't disintegrate in the wash, or likely in my cats intestinal system. I'm probably going to have to cover it with plastic which will suck. I regret getting it, I should have just paid for it and then paid for another carpet made of nylon which I would do for our health. These can float in the air and get breathed in to the lungs. I hate it when I make expensive mistakes like this. After research, nylon would be the way to go I think, do the black cotton rub test on your samples.


Date created:
Name:
Location: albuquerque

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible product"
Worst carpeting I have ever seen. Horribly matted, almost threadbare on the stairs. Only 2 years old with moderate use. Was sold on the carpeting due to their warranty, but when it came time for Mohawk to stand by their product they failed. Almost immediately denied our claim and now we are living with a matted and unacceptable carpet. Do not buy from this company! You will be disappointed.

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