Consumer Reviews of Mohawk carpets
#10 of 13 brands of carpets
24% of customers recommend
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Date created: 2015-10-25
"Falling apart at the seams. Don't buy Mohawk carpet!"
We purchased and had Mohawk carpet installed in our basement in 2009. A
couple of years after installation I noticed that the seam entering my
sons bedroom was coming apart. I was very disheartening about this, but
I didn't say anything about it because it is a doorway and sees a good
amount of traffic. The seam its self wasn't completely separated, but
the carpet was separated from the backing. And every time I would
vacuum, carpet strands would come apart from the carpet and left a hole.
It looks terrible but again I lived with it. Then, this year(2015) I
decided to have the carpet professionally cleaned because we bought
furniture for down there and since I was having the upstairs carpets
cleaned I figured we would just have them do the basement to while they
were here. I for got to mention that the carpet covers the entire
basement, but is very rarely used. My sons room gets the most traffic
and that is right at the bottom of the stairs. Any who, I had the carpet
cleaners come and they saw that spot where the carpet was coming apart
in the doorway and they avoided it because they didn't want to damage it
further. So, moving on, they get out into the main living room area and
start cleaning and the carpet along one seam in two areas not by each
other start coming apart and carpet pulled out and left the seams with
holes of missing carpet. Again, the carpet was pulled away from the
backing of the carpet. I had the installer contact Mohawk about this
issue because it was expensive carpet and it is only 6yrs old. Now it
looks terrible down there. It should last us a lot longer then that. Our
upstairs carpet is 9yrs old and still looks new! So, Mohawk has an
inspector come look at it and he comes, does his inspection and Mohawk
response was that it was from excessive water damage...what! We did
have an area of the carpet that had some water get on it, from a leak in
the tub above, but it wasn't enough water to cause the entire basement
to have any kind of water damage. I was honest with the inspector and
told him about the plumbing leak, but it was not even wet in the areas
where the carpet is having issues. Also, the area that did get wet does
not have any kind of a problem! I am very disappointed with Mohawk.
Why have a warranty on your carpet if all you are going to do is find a
way to blame the issue on something else. Clearly this is a shitty
carpet issue. The carpet is pulling away from the backing. We will have
to buy new carpet. Just bought furniture for the basement. It hasn't
even been delivered. That's how much the basement is used. We don't even
have furniture down there. Now we have furniture on the way and I don't
even want to put it down there because the seams look so bad. And it's
only going to get worse as time goes on. Don't buy carpet from Mohawk.
They do not stand by their carpet if there is a problem!
Date created: 2015-10-15
Name: Tom D
Location: Murfreesboro, TN
"Mohawk bad choice"
We had 18 year old Berner carpet which was great just looked old. We
bought 25 year warranty with lifetime stain warranty. We get black spots
3 times in our first year. Man who cleaned our carpet said stains are
from sugary drinks or grand kids that visit 1 of 2 times a month. The
old white carpet didn't have stain problems. I read nothing but bad
reviews about Mohawk carpet. I have never read a review that says they
warranty there problem. There are better manufactures that stand behind
Date created: 2015-09-04
Name: Sheila Henke
Location: Santa Fe, NM
Our carpet is one year old. One month after installation we were sure
that this carpet was going to be a problem. We contacted the
distributor, who in turn, contacted Mohawk and we were told to have the
carpet cleaned. We did this and the carpet looked clean for about one
day and then all the spots reappeared along traffic patterns. The
carpet cleaners came back and were puzzled-they suggested the next step
would be encapsulation. This carpet had this feature. No one at Mohawk
will identify themselves by name. They sent a "forensic specialist" who
I am sure always finds that there is "no manufacturing defect". Their
warranties are meaningless and their ethics are shameful. I cannot
believe businesses such as this are allowed to continue ripping
consumers off. I would happily join a class action suit.
Date created: 2015-09-01
Name: F Reddock
Definitely don't buy! What everyone is saying is true. The carpet
looks ten years old after six months. They denied my claim. You get no
where with customer service. The independent inspector they sent was
surprised with how bad the carpet looked and then wrote up a false
report. I guess they pay him to do that so they don't need to pay out.
The inspector told me I should "hover" over the carpet, in other words
don't walk on it since it looks so bad even with not walking on it with
shoes. He said it will be interesting to see what Mohawk has to say
about their product. Mohawk didn't care one bit. Claim denied! I will
go with a more reputable company. Stay away from them.
Date created: 2015-08-31
Name: Linda Gaiownik
Location: Surprise, AZ
"Smartstrand wears down very quickly"
There are only two adults walking on this carpeting and it looks like
we have had it for decades when we have only had it for three years.
The hallway is worn down to practically nothing! It is very stain
resistant but the reason we spent so much money on this is so that it
would last us a long time.
Date created: 2015-07-25
Name: M. Solomon
Location: Parkton, NC
"Wears quickly. Claim denied."
I bought a new home in Dec. 2014 with Mohawk Kuhlman Crossing installed.
Within 2 months, this carpet looked like it was 10 years old. It wears
very quickly and very noticeably. Service to figure this out was
horrible and Mohawk denied out claim. Choose another brand!
Date created: 2015-07-06
Name: P. Nettleton
Location: Duluth, MN
"Difficult to vacuum"
After looking at carpeting for a year, I decided on Mohawk Smartstrand
Truly Tasteful for its wearability, softness and durability. The carpet
has been a disappointment since the day it was installed 3 years ago.
Yes, the carpet is soft to walk on but I am struggling with vacuuming.
My Electrolux, which I have used for years, definitely won’t work with
the power tool. The only way I can use the Electrolux is with the carpet
side of the double sided attachment pulling it toward me as the carpet
is too thick to push the wand back and forth. My husband and I took a
large sample of the carpet to 2 vacuum dealers and tried every vacuum
available to see if we could find one that worked with the new carpet.
The sales people were amazed that it was so difficult to vacuum. We
ended up buying a new Oreck Magnesium as it seemed to work best at the
time. To vacuum with the Oreck, it must be on the low setting pulling
the vacuum toward me as the high setting is too hard to push and tugs at
the carpet. I didn't need a new vacuum so this was an added expense I
hadn't planned on. The other issue is the carpet shows track marks and
footprints two seconds after vacuuming which makes the carpet look
matted. It never looks fresh, new and plush. For these reasons, I would
never recommend Mohawk Smartstrand.
Date created: 2015-06-26
Name: Sharon adams
Location: Portland, or
"Fuzzy pilled looking smartstrand"
I purchased Smartstrand Silk from local carpet vendor in Portland, OR
who sold me on the supposed wear-ability in family rooms and the fact
that he had it in his house. I have had it cleaned biyearly for two
years due to the fact that this particular carpet always looks dirty and
matted even though I thoroughly vacuum it at least twice a week. It is
Berber and one would think because it is looped it would wear better
than cut pile carpeting. It has areas of fuzziness were we walk.
Fortunately for us the dealer did get a reimbursement from Mohawk. The
unfortunate part is I have to buy a Mohawk product again.
Date created: 2015-05-01
Name: annie hunt
"Do your homework update..."
Only this morning I wrote a review about the Mohawk SmartStrand Silk.
(Read my earlier statement) I am very pleased to report that the dealer
we purchased this from called me and said that they had reported my
complaints to Mohawk and that "to my surprise" they admitted to having a
problem with the soft fibers being very difficult to sweep and bad about
tracking. They have agreed to replace my carpet, but only with another
Mohawk brand. Now I do not like the fact that I have to settle with
another Mohawk product, but at least they are replacing it. And, I will
not go with any other SmartStrands, I am going to go with what I know
works: Nylon! It may not hold up to stains as well, but I can rest
assure that it will last and not mat down or show tracks, because our
old carpets were nylon and they ranged in age from 10, 15 & 20yrs old
and looked brand new compared to the new SmartStrand! I am ever so
grateful to our dealer. Without him I'm sure we would have been stuck
with what we had. Once again I want to stress to do your homework and
hopefully avoid what so many other people have had to experience. Since
I am being stuck with yet another Mohawk brand, I will have to come back
and update on how that goes. But at this point, as long as I can run my
Dyson without breaking my back and dislocating my shoulder, and not see
mats and footprints, I'm sure I will be a happy camper! Good luck..
Date created: 2015-05-01
Name: Annie Hunt
"Please do your homework"
I completely put my faith in a reputable carpet dealer for helping me
choose a carpet best suited for my home. My husband and I live with 3
dogs and just about every inch of space is walked upon, besides where
the furniture sets, so needless to say I needed a very durable carpet to
withstand traffic and dirt. So I was guided to buy SmartStrand Silk.
Biggest mistake we have ever made! Now not only do I have carpet that I
cannot run my sweeper on, but it looks like it has been down for a
lifetime! It shows every footprint & track, it mats down everywhere its
stepped upon and it is already shedding and unraveling. Please do your
homework before buying this carpet and let my experience keep you from
loosing you hard earned money! Mohawk should pull this off the market
and replace or refund back money, or at least anyone looking to purchase
this type of carpet should be warned that it tracks, mats and that you
should be prepared to go on a sweeper safari in search of a brand that
may or may not work, and even if you get lucky and find the "right
sweeper" be prepared to vacuum it 30x a day just to keep it even
remotely clean and looking halfway desirable to the eyes! My heart goes
out to anyone who has had to go thru this disaster. My condolences!