Consumer Reviews of Mohawk carpets

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Popularity:
#10   of 17 brands of carpets

22% of customers recommend
2 of 5 stars 143 reviews with a 2 average rating
  • Very Satisfied
    27
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    98

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Narragansett, RI
Model: Aladdin

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Just install"
We just installed Mohawks Aladdin carpet and hate it, looks awful. Could not tell from sample, but shows every footprint. My old carpet now at the dump looked nicer than this. No way that you can vacuum it to look better, just marks it more. Mohawk told my local carpet dealer in Peace Dale RI, there was nothing they could do for me. Guess Shaws Carpets want happy customers but Mohawk doesn't care! Don't buy this. Wish I could rip it out.


Date created:
Name:
Model: Smartstrand Silk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy"
It is amazing to me with so many negative reviews of this carpet that Mohawk is still stiffing customers with this horrible carpet. What good is stain resistance, if the new carpet looks 15 years old. Tere should be legal recourse.


Date created:
Name:
Location: Bethlehem PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Buy Carpet From Mohawk"
The Mohawk Carpet is garbage. Never will I buy it again. We moved into a new townhome and selected the carpet from the distributor it's a level 2 Stone Lion. Shortly after we moved in within weeks the carpet started failing. It is only me and my husband in a non-smoking home.I have complained no one helped me. Mohawk sent out a carpet expert who was a bunch of nonsense of course he was on their side because they paid for him. A total rip off. I will never buy this carpet again. Run and don't look back if you are considering this. Choose another carpet brand.



Date created:
Name:
Location: Portland, OR
Model: Smart Strand

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"An educated understanding of carpet"
I think it's important to really read what these reviews are saying, I've noticed that the bad reviews are mostly due to either not having the retailer become the consumer's advocate or based on old information that has now become unreliable because of industry changes. It's true that at one time, any poly carpet was not good, I would tell people to run from it unless it was a loop pile (or berber type) carpet because of no memory so it would matt and not bounce back like nylon. However, smart strand is triexta fiber, the first fiber to receive a new name since nylon in the 40's when parachutes were invented. The reason it is called triexta is because of an added molecule that gives the fiber a tremendous amount of strength and bounce-back. I have installed, sold, and represented carpet of all types for 30 years. My confidence in smart strand is very high, I believe it is now the best fiber on the market.


Date created:
Name:
Location: Ambridge PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Backing coming apart strands coming out should put together lawsuit"
Got really thick mohawk carpet for my living room was really beautiful when I first got it. Not even a few months later strand are coming out when we vacuum and the backing is coming apart. This is what the installer determined. He took pictures and sent them to Lowes, which I had to call several times and finally they sent a claim to the manufacturer and its been about a month and nothing resolved yet. I purchased from Lowes because they used to stand behind their products but never again. Want to get enough unsatisfied people together for a lawsuit


Date created:
Name:
Location: Tucson Az
Model: Smartcard silk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible carpet"
We purchased about 400 s/f of this carpet three years ago for about $6.00 s/f and already have to replace all of it. It is the worst carpet we have ever had the displeasure of owning. We are in our seventies and have owned 11 homes in our lifetime. This carpet is in a home that we only live in 6 months of the year, there are only two of us and we do not wear shoes in the house. It has looked like a rag in the high traffic areas since the first month. We filed many complaints with Mohawk to no avail,. We had to purchase a special vacuum to use on it and we followed the mfg. recommendation and had it cleaned at 18 months following the special cleaning instructions for this carpet. The company said the carpet was junk and was going to let the selling store know about it. It is now in such bad condition that we can no longer stand to have it in our home and are replacing it.


Date created:
Name:
Location: Virginia Beach, VA
Model: SRNO1-12-L007

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy"
Bought this carpeting from Lowes 4 years ago. It has wrinkled very badly. Lowes won't cover the costs of stretching and Mohawk says they are not responsible for wrinkles.


Date created:
Name:
Location: Barrie, ON
Model: Clever

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Carpet Ever"
Would never recommend buy Mohawk carpet. They do not stand behind the warranty.



Date created:
Name:
Location: Richmond, CA
Model: Smartstrand

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Re: Jason Alexander the carpet representative"
Mr. Alexander states "anything starting with P in the fiber type is garbage" just does not know what he is talking about. Old school carpet people like him are reluctant to want to hear about change, but things do indeed change. Just as your Doctor learns new techniques to care for you, the carpet industry has also made great strides in their fibers. PTT or Triexta or SmartStrand, whatever someone wants to call it, is a superior fiber to nylon. If it wasn't, why would Shaw and the other mills have fought so hard in the courts to get this classified as polyester? The courts agreed that this was indeed a new animal! Mohawk and many of us carpet retailers were able to prove, beyond any doubt, that SmartStrand is a much more durable fiber than polyester & is much more cleanable than nylon! Please test it for yourself. Have your local store order samples, spill wine on them then wait a day. After it has dried, use hot water to reactivate the stain and it will blot up with water and paper towels. As for it's durability, it is chemically different than polyester or nylon. Do some research and you will see for yourself.


Date created:
Name:
Location: Chicago, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Karastan Smart Strand is Garbage - Mohawk Warranty is Garbage"
Purchased Karastan Mohawk Carpet from local dealer in Nov of 2016. By April of 2017 this very expensive, supposedly pet friendly, carpet was getting severely matted, corn rowing and losing strands everywhere when vacuumed. Complained. Mohawk sent out an inspector. Guy said matting was normal (really?) Carpet looks like it's been installed 10 years not 4 months. I asked the inspector to check on the strands coming out, he arrogantly said "that's not what I'm here for. Not in the inspection criteria. File another claim" Mohawk denied claim. I'm suing retailer. Will never again even consider a Mohawk product. I have bought Shaw, Tuftex and Fabrica. First and last time I will ever buy a Mohawk product. It is total, absolute garbage.

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