Consumer Reviews of Mohawk carpets
#10 of 13 brands of carpets
25% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-09-01
Name: F Reddock
Definitely don't buy! What everyone is saying is true. The carpet
looks ten years old after six months. They denied my claim. You get no
where with customer service. The independent inspector they sent was
surprised with how bad the carpet looked and then wrote up a false
report. I guess they pay him to do that so they don't need to pay out.
The inspector told me I should "hover" over the carpet, in other words
don't walk on it since it looks so bad even with not walking on it with
shoes. He said it will be interesting to see what Mohawk has to say
about their product. Mohawk didn't care one bit. Claim denied! I will
go with a more reputable company. Stay away from them.
Date created: 2015-08-31
Name: Linda Gaiownik
Location: Surprise, AZ
"Smartstrand wears down very quickly"
There are only two adults walking on this carpeting and it looks like
we have had it for decades when we have only had it for three years.
The hallway is worn down to practically nothing! It is very stain
resistant but the reason we spent so much money on this is so that it
would last us a long time.
Date created: 2015-07-25
Name: M. Solomon
Location: Parkton, NC
"Wears quickly. Claim denied."
I bought a new home in Dec. 2014 with Mohawk Kuhlman Crossing installed.
Within 2 months, this carpet looked like it was 10 years old. It wears
very quickly and very noticeably. Service to figure this out was
horrible and Mohawk denied out claim. Choose another brand!
Date created: 2015-07-06
Name: P. Nettleton
Location: Duluth, MN
"Difficult to vacuum"
After looking at carpeting for a year, I decided on Mohawk Smartstrand
Truly Tasteful for its wearability, softness and durability. The carpet
has been a disappointment since the day it was installed 3 years ago.
Yes, the carpet is soft to walk on but I am struggling with vacuuming.
My Electrolux, which I have used for years, definitely won’t work with
the power tool. The only way I can use the Electrolux is with the carpet
side of the double sided attachment pulling it toward me as the carpet
is too thick to push the wand back and forth. My husband and I took a
large sample of the carpet to 2 vacuum dealers and tried every vacuum
available to see if we could find one that worked with the new carpet.
The sales people were amazed that it was so difficult to vacuum. We
ended up buying a new Oreck Magnesium as it seemed to work best at the
time. To vacuum with the Oreck, it must be on the low setting pulling
the vacuum toward me as the high setting is too hard to push and tugs at
the carpet. I didn't need a new vacuum so this was an added expense I
hadn't planned on. The other issue is the carpet shows track marks and
footprints two seconds after vacuuming which makes the carpet look
matted. It never looks fresh, new and plush. For these reasons, I would
never recommend Mohawk Smartstrand.
Date created: 2015-06-26
Name: Sharon adams
Location: Portland, or
"Fuzzy pilled looking smartstrand"
I purchased Smartstrand Silk from local carpet vendor in Portland, OR
who sold me on the supposed wear-ability in family rooms and the fact
that he had it in his house. I have had it cleaned biyearly for two
years due to the fact that this particular carpet always looks dirty and
matted even though I thoroughly vacuum it at least twice a week. It is
Berber and one would think because it is looped it would wear better
than cut pile carpeting. It has areas of fuzziness were we walk.
Fortunately for us the dealer did get a reimbursement from Mohawk. The
unfortunate part is I have to buy a Mohawk product again.
Date created: 2015-05-01
Name: annie hunt
"Do your homework update..."
Only this morning I wrote a review about the Mohawk SmartStrand Silk.
(Read my earlier statement) I am very pleased to report that the dealer
we purchased this from called me and said that they had reported my
complaints to Mohawk and that "to my surprise" they admitted to having a
problem with the soft fibers being very difficult to sweep and bad about
tracking. They have agreed to replace my carpet, but only with another
Mohawk brand. Now I do not like the fact that I have to settle with
another Mohawk product, but at least they are replacing it. And, I will
not go with any other SmartStrands, I am going to go with what I know
works: Nylon! It may not hold up to stains as well, but I can rest
assure that it will last and not mat down or show tracks, because our
old carpets were nylon and they ranged in age from 10, 15 & 20yrs old
and looked brand new compared to the new SmartStrand! I am ever so
grateful to our dealer. Without him I'm sure we would have been stuck
with what we had. Once again I want to stress to do your homework and
hopefully avoid what so many other people have had to experience. Since
I am being stuck with yet another Mohawk brand, I will have to come back
and update on how that goes. But at this point, as long as I can run my
Dyson without breaking my back and dislocating my shoulder, and not see
mats and footprints, I'm sure I will be a happy camper! Good luck..
Date created: 2015-05-01
Name: Annie Hunt
"Please do your homework"
I completely put my faith in a reputable carpet dealer for helping me
choose a carpet best suited for my home. My husband and I live with 3
dogs and just about every inch of space is walked upon, besides where
the furniture sets, so needless to say I needed a very durable carpet to
withstand traffic and dirt. So I was guided to buy SmartStrand Silk.
Biggest mistake we have ever made! Now not only do I have carpet that I
cannot run my sweeper on, but it looks like it has been down for a
lifetime! It shows every footprint & track, it mats down everywhere its
stepped upon and it is already shedding and unraveling. Please do your
homework before buying this carpet and let my experience keep you from
loosing you hard earned money! Mohawk should pull this off the market
and replace or refund back money, or at least anyone looking to purchase
this type of carpet should be warned that it tracks, mats and that you
should be prepared to go on a sweeper safari in search of a brand that
may or may not work, and even if you get lucky and find the "right
sweeper" be prepared to vacuum it 30x a day just to keep it even
remotely clean and looking halfway desirable to the eyes! My heart goes
out to anyone who has had to go thru this disaster. My condolences!
Date created: 2015-04-25
Name: deborah agles
Location: Kapolei Hawaii
"Falling apart, less than 2 years old"
I bought Lucky Ticket Mohawk carpet at Home Depot in Hawaii; installed
06/13/13. By May of 2014 a seam had opened up so it had to be pieced,
resulting in a stripe in the hallway. In March 2015 a much larger seam
in the living room opened up; the carpet is delaminating, the fibers are
completely separating from the backing, and it is un-repairable. This is
a product liability issue, but both Home Depot and Mohawk refuse to
warranty their product (which Home Depot installed), as the home was
rented for part of the time (I am not claiming for stains or wear, the
stuff is falling apart), and the carpet was professionally cleaned at 21
months, not 18 months as they recommend. This stuff is junk, please
don't buy it, the same thing could happen to you, now I am out $3,500
and they say my only option is to re-carpet! I would never buy this
product again, what a bad experience!
Date created: 2015-04-01
Name: Lawrence Verry
Location: San Diego ca.
"Worst carpet ever, total junk"
Plan and simple junk. Mats terribly and fast. Looks aged after only 6
months. Don't even have pets or children. Bottom line don't even
Date created: 2015-03-05
Name: Shannon Patterson
Location: Venice Florida
"Love new carpet"
The Mohawk Smartstrand Silk carpet from Dupont is absolutely wonderful.
My husband and I are 100% satisfied with its performance. Stains from
our three children clean out with just water. We are going to put it in
the other two rooms this summer. This is so much better than the
horrible carpet experience we had with a Beauleu carpet from Home Depot.
It performed poorly and the installers came late, were rude and smelled
of beer. Worst experience ever! The local family owned Mohawk
Floorscapes dealer was great, so glad I took my neighbors advice.