Consumer Reviews of Mohawk carpets

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Popularity:
#9   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 152 reviews with a 2 average rating
  • Very Satisfied
    28
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    106

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Lynnwood
Model: Top Card BP807

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Brand New Home Looks Trashed Because Builder Chose Mohawk"
Obviously I'd give zero stars if possible. We moved into a brand new home just months ago. It's 3 stories, 2300 sf, and nearly wall to wall sh***y Mohawk carpet. We've recently had an inspector out to inspect the carpet because of this. But anyone paying well over a half a million dollars for a newly built home would expect to go more than 2 or 3 months before being forced to replace their carpet, whether or not Mohawk covers the replacement (which it sounds like they rarely do). Our carpet is not only cornrowed everywhere (and has been since day one, regardless of what Jeff believes to be true about the first gen. Poly carpets compared to now). But more importantly, I've never seen more matted, disgusting carpet in my life. We've followed all maintenance requirements for the carpet. Where we walk (rarely, because we're always at work) It's so matted that a vacuum won't even lift it. But more infuriatingly, in the Baby's room, where we only go to pick her up or put her in her crib twice a day, and change her at the changing table twice a day (becuase she's at daycare the rest of the time), the areas in front of the crib, and changing table, are so matted down we can't even see individual carpet twists in the pile. The twists literally melded together to form a single disgusting fuzzy sheet of what appears to be felt. And it can't be lifted in any way. The carpet's completely broken down, at the molecular level, like it's decomposing. it's the weirdest thing I've ever seen. Every time we go to my Mom's house, with her 30+ years old carpet that I grew up on, I'm upset, because her carpet is still nearly perfect. All pile twists stick straight up, nothing is crushed, and certainly not matted. It's sparkling white with no stains, and literally glistens in the sunlight. Then we return to our brand new expensive home and cry because walking on the carpet is the most disgusting thing I've ever experienced. And my poor baby doesn't even want to crawl because the carpet hurts her knees since it turned weirdly rough on the surface after matting down and fusing together. The homeowners in our development are considering a class action lawsuit against the builder. This is one of the reasons why. Congrats Mohawk. You made lost a "customer" before we'd personally ever even chosen a product from you. We might have been dumb enough to think we could replace this carpet with something more expensive at Mohawk. However, after reading countless reviews that sound exactly like our own experience, and knowing now that ours is not a unique experience, I will never buy Mohawk ever. Nor will anyone I know ever buy flooring without me trashing Mohawk to them until they agree to buy something else. I will make it my MISSION to turn away every potential customer you ever might have had. You took the joy out of my childrens first home. You made my baby not want to crawl. You literally single handedly ruined our entire experience in buying our first all new home. I wish I'd bought a 30 year old home with the same carpet my mother owns. Then I'd have brand new looking carpet still.


Date created:
Name:
Location: O`Donnell,Tx

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dissatisfied customer"
The Mohawk carpet was very expensive and supposedly was stain resistant. Not so when it got stain I tried to remove and it wouldn't come out so I got a carpet cleaning guy $70 my expense still didn't come out then the adjuster said it was stain ed to the pad my fault called main company same thing. All I have to say is Mohawk carpet sucks!


Date created:
Name:
Location: Salt Lake City, UT
Model: Thoughtful Flair

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Happy with Purchase"
Had Mohawk Thoughtful Flair installed in our home three months ago. It still looks brand new. Very happy with this product. The carpet is so soft and I love the different flecks of color. We paid extra to have a memory foam pad installed underneath the carpet which adds extra cushion and felt that was worth the additional cost. So far, zero complaints about the carpet. It is very dense, soft, shows minimal vacuum marks and foot traffic. Shedding was very minimal after install. Our cats scratch it and no damage is done. No issues with pilling, stretching or dreadlocking. It springs back from compression much better than our old nylon carpet. Cat did have a few accidents on it and the liquid stayed on the surface and washed out with little effort, no staining. There are so many negative reviews about most carpet companies (human nature to address wrongs but forget to give kudos when something works well). Frankly it was stressful picking a carpet when I couldn't find many positive reviews for ANY manufacturer, and it is especially hard when the reviewed doesn't share which specific carpet model they bought. There is a BIG difference in quality btwn a economy carpet and something higher end so reviews with only manufacturer listed really isn't helpful. I felt compelled to let other consumers know how happy I am with my Mohawk Thoughtful Flair carpet purchase.



Date created:
Name:
Location: bittersweet_6@hotmail.com

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality and won't stand behind warranty"
I will never put Mohawk carpet in my home again. We bought very expensive carpet made by Mohawk and the carpet started breaking/wearing down within 5 months of purchasing. We followed all of their requirements for caring and maintaining the carpet and it still did this. Of course the place we bought it from went out of business so we had to deal directly with Mohawk. What a joke. The paid someone to come out and look at it and they said absolutely nothing was wrong with the carpet and it was showing normal wear. We had a cleaning company come look at it along with a carpeting store in town come look and they said it shouldn't be doing what it's doing. The carpet is matted down and looks disgusting. We're fighting their denial but I'm sure they still won't do anything about it. Save yourself time and money and go with a different manufacturer.


Date created:
Name:
Location: Bakersfield, Ca.
Model: Smart Strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Rip Off. Over Sell, Under Performs. Wears Out Quickly"
I have been in the carpet cleaning business for almost 30 years. I have the best equipment money can buy. I have a 5.0 rating with all the review sites in my area. I have received the Angies List Super service award 4 years in a row. I am an IICRC certified master textile cleaner. I have cleaned thousands of homes. Am I bragging, maybe a little. I am just saying if anyone knows carpet. The problem with Smart Strand carpet is not the stains it is the wearing of high traffic patterns. High traffic patterns like in front of sofas, around the bed, the hallways and living areas. The truth is that all carpets are subject to stains. Most spots and stains can be removed. Unless you are extremely hard on carpet, stains and spots are not the problem. Though most manufacturers of carpet use stain and spot removal their main selling point. Wear in traffic patterns is and always has been the most difficult thing to restore when cleaning a carpet. Smart Strand wears out incredibly fast. I have gone into homes after having the carpets only one year that look horrible and cannot be restored by cleaning. I'm not talking about dirty homes. Most of these people are clean and many have house cleaners. Smart Strand Carpet is a rip off. It's not right that a huge company like Mohawk takes advantage of hard working people. I know many people who made a financial sacrifice to buy new carpet, thinking it was indestructible only to be heart broken because their carpet looks like crap after only one year. Mohawk does not honor their incredible warranties. I have had several customers file complaints with Mohawk. Not one of them got any satisfaction only excuses.


Date created:
Name:
Location: New Zealand
Model: Smart Strand Triexta

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Told by Supplier it was not a first grade product"
We had an issue. A friend had told us to retain the sample, which we did. We came home after the carpet was laid, compared the sample to what was on the floor - different - not just a slightly different shade, but different colour tones altogether. What ensued has been a nine month process, I am guessing largely held up by our local supplier (Carpet Court NZ) who have had a lengthy 'claims process' and told us that it was no longer a first grade carpet and they would as such they not honour any warranty on it... it has been ripped up and we have got a full refund. My advice - don't go near it. Or if you do choose it, keep the sample - no one seemed that surprised that they weren't a match. Its a synthetic carpet for goodness sake - there should be very little variance.


Date created:
Name:
Location: Rockport, tx

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet we have ever had"
Our first and only Mohawk carpeting was suppose to be one of the best they sold, very resistant to staining and wearing. We only kept this carpet for 2 years and after trying for 3 months to get a refund towards another type of carpet jus t gave up after they kept telling us we did not clean it correctly/vacumn it correctly etc. We have had carpeting all our lives and I have even sold carpeting for. Living. Their carpet was the worst at staining/soiling/and wearing of any I had had in our home. I have always cleaned my own carpets with a carpet cleaner 2 times a ye ar and this carpet did not clean well at all. We replaced it with another brand and it has worn very well and is still looking great. Buyers be wear this company will not. Help you if you have a bad carpet that needs to be replaced! and it does not stand up to everyday wear as others do!


Date created:
Name:
Model: Innovia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"They don't stand behind their warranty"
They said the carpet wasn't powerstretched because their inspector couldn't find spike marks in the carpet so I went out to the house and, in front of the home owner, I turned back the carpet and videoed the whole thing showing the spike marks to the homeowner. Obviously the inspector didn't have a clue what he was looking for or where to find them. Mohawk still claims it was not powerstretched because the tackstrip holes aren't elonggated enough. What is a person suppose to do, thrash the carpet with the powerstretcher when installing it? I'm sure the customer would really apreciate that.



Date created:
Name:
Location: Kentucky
Model: Native Charm

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No durability!"
Now I understand what is causing all this negativity. In a small area, under a recliner, my carpets nap was worn down over 50% within 6 months. I expect carpet to wear evenly everywhere especially carpet that is not walked on. Once noticed, I complained to my carpet retailer. About a week later an independent inspector reviewed the area. Mohawk ended up authorizing my claim. Good news, bad news - My retailer only carries Mohawk. Since I’ll have to stay with Mohawk and If this is representative of Mohawk’s wearability, I guess I will have to go through this replacement multiple times while I own this house....yuck.


Date created:
Name:
Location: Narragansett, RI
Model: Aladdin

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Just install"
We just installed Mohawks Aladdin carpet and hate it, looks awful. Could not tell from sample, but shows every footprint. My old carpet now at the dump looked nicer than this. No way that you can vacuum it to look better, just marks it more. Mohawk told my local carpet dealer in Peace Dale RI, there was nothing they could do for me. Guess Shaws Carpets want happy customers but Mohawk doesn't care! Don't buy this. Wish I could rip it out.

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