Consumer Reviews of Mohawk carpets
#8 of 11 brands of carpets
26% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-05-01
Name: annie hunt
"Do your homework update..."
Only this morning I wrote a review about the Mohawk SmartStrand Silk.
(Read my earlier statement) I am very pleased to report that the dealer
we purchased this from called me and said that they had reported my
complaints to Mohawk and that "to my surprise" they admitted to having a
problem with the soft fibers being very difficult to sweep and bad about
tracking. They have agreed to replace my carpet, but only with another
Mohawk brand. Now I do not like the fact that I have to settle with
another Mohawk product, but at least they are replacing it. And, I will
not go with any other SmartStrands, I am going to go with what I know
works: Nylon! It may not hold up to stains as well, but I can rest
assure that it will last and not mat down or show tracks, because our
old carpets were nylon and they ranged in age from 10, 15 & 20yrs old
and looked brand new compared to the new SmartStrand! I am ever so
grateful to our dealer. Without him I'm sure we would have been stuck
with what we had. Once again I want to stress to do your homework and
hopefully avoid what so many other people have had to experience. Since
I am being stuck with yet another Mohawk brand, I will have to come back
and update on how that goes. But at this point, as long as I can run my
Dyson without breaking my back and dislocating my shoulder, and not see
mats and footprints, I'm sure I will be a happy camper! Good luck..
Date created: 2015-05-01
Name: Annie Hunt
"Please do your homework"
I completely put my faith in a reputable carpet dealer for helping me
choose a carpet best suited for my home. My husband and I live with 3
dogs and just about every inch of space is walked upon, besides where
the furniture sets, so needless to say I needed a very durable carpet to
withstand traffic and dirt. So I was guided to buy SmartStrand Silk.
Biggest mistake we have ever made! Now not only do I have carpet that I
cannot run my sweeper on, but it looks like it has been down for a
lifetime! It shows every footprint & track, it mats down everywhere its
stepped upon and it is already shedding and unraveling. Please do your
homework before buying this carpet and let my experience keep you from
loosing you hard earned money! Mohawk should pull this off the market
and replace or refund back money, or at least anyone looking to purchase
this type of carpet should be warned that it tracks, mats and that you
should be prepared to go on a sweeper safari in search of a brand that
may or may not work, and even if you get lucky and find the "right
sweeper" be prepared to vacuum it 30x a day just to keep it even
remotely clean and looking halfway desirable to the eyes! My heart goes
out to anyone who has had to go thru this disaster. My condolences!
Date created: 2015-04-25
Name: deborah agles
Location: Kapolei Hawaii
"Falling apart, less than 2 years old"
I bought Lucky Ticket Mohawk carpet at Home Depot in Hawaii; installed
06/13/13. By May of 2014 a seam had opened up so it had to be pieced,
resulting in a stripe in the hallway. In March 2015 a much larger seam
in the living room opened up; the carpet is delaminating, the fibers are
completely separating from the backing, and it is un-repairable. This is
a product liability issue, but both Home Depot and Mohawk refuse to
warranty their product (which Home Depot installed), as the home was
rented for part of the time (I am not claiming for stains or wear, the
stuff is falling apart), and the carpet was professionally cleaned at 21
months, not 18 months as they recommend. This stuff is junk, please
don't buy it, the same thing could happen to you, now I am out $3,500
and they say my only option is to re-carpet! I would never buy this
product again, what a bad experience!
Date created: 2015-04-01
Name: Lawrence Verry
Location: San Diego ca.
"Worst carpet ever, total junk"
Plan and simple junk. Mats terribly and fast. Looks aged after only 6
months. Don't even have pets or children. Bottom line don't even
Date created: 2015-03-05
Name: Shannon Patterson
Location: Venice Florida
"Love new carpet"
The Mohawk Smartstrand Silk carpet from Dupont is absolutely wonderful.
My husband and I are 100% satisfied with its performance. Stains from
our three children clean out with just water. We are going to put it in
the other two rooms this summer. This is so much better than the
horrible carpet experience we had with a Beauleu carpet from Home Depot.
It performed poorly and the installers came late, were rude and smelled
of beer. Worst experience ever! The local family owned Mohawk
Floorscapes dealer was great, so glad I took my neighbors advice.
Date created: 2015-01-08
Name: Diane Linaberry
Location: United States
"Do not buy it."
We bought our carpet on sale, the Frieze style. Warranty for
crushing and stains. It has been vacuumed in the direction the
installers recommended. The seller discontinued Mohawk about a month
after installing ours. This was 6 yrs. ago. It has the 20 yr. Warranty.
It is now showing dirt and crushing where you walk in. We shampooed
those areas in October and now in Jan it looks worse than before. Also
there are 2 areas where it is buckling up and the store only guarantees
their installation for a year. So now we have crushed, soiled carpet
with buckling. We have to move all the furniture to get the buckles
taken out and hire someone to fix it. I love the look of it in the clean
areas and it is soft to walk on, but our old carpeting lasted 25 years
and never looked this bad. Is it the new plastic backing they use that
is causing buckling? Good luck. I think we will put in hardwood next
time and use area rugs.
Date created: 2014-12-03
Name: Ronda Jensen
Location: Grass Valley, CA
"Delay in production"
We ordered almost 1,000 yds. Of Mohawk carpet on Oct. 22, 2014. It was
to be installed on Nov. 4Th. As the installers rolled it out they noted
a flaw running the entire length. It could not be installed. It is now
Dec. 3Rd 2014 and we are being told by our local dealer that it will not
be installed until Dec. 19Th due to a several production delays. I don't
even know what to say about a company that is run so inefficiently. I
will never order a product from Mohawk again.
Date created: 2014-11-19
Name: J. Giacontiere
Location: River Ridge, LA
I cannot understand all the negative complaints because I am extremely
satisfied and couldn't be happier with our purchase of Mohawk
Smartstrand. The feel is great, vacuums beautifully and is everything
they advertise it to be. This is a great product. I almost backed out of
my order after reading the reviews on here, but went to another site and
read many positive reviews, so went ahead with the order and I am glad I
did. I have zero regrets - it is a beautiful, soft, plush carpet and so
easy to clean and super easy to vacuum.
Date created: 2014-07-11
Name: Blaine White
Location: Howell, MI
"Delaminating in a year - it's crap"
Run from Mohawk. We weren't smart enough to check the web before we
bought 87 yards of smart-strand to replace a 15-yr-old Philadelphia
carpet that wore like iron. Now seams are delaminating within just over
a year, and left-over uninstalled pieces we stored are also
delaminating. House is constant temp-humidity geothermal, and we have
one small dog who only pees by lifting his leg on my car tires. Mohawk
sent "independent inspector" who alleged pet pee at delaminating seams.
Denied warranty. Google search immediately returned over 72-thousand
hits for Mohawk carpet delamination. I think these guys are just Crooks
and Liars. Blaine White - Howell, Michigan.
Date created: 2014-07-11
Name: rachel dawson
Location: tacoma, wa
"New Dawn Smart Strand"
Within months of carpet installation started seeing delaminating due to
breakdown of the latex binding. Mowawk said that shampooing carpet
monthly due to having pets is overwetting and that caused the problem
and would not stand behind their warranty. I was never advised that
shampooing my carpet would invalidate my warranty. I was told that it
was up to the retailer who sold me the carpet to get my cleaning history
and advise me not to get this carpet. I really don't understand as I
have never had this delamination issue with previous carpets and I have
had pets for decades.