Consumer Reviews of Mohawk carpets
#9 of 11 brands of carpets
25% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2014-07-11
Name: Blaine White
Location: Howell, MI
"Delaminating in a year - it's crap"
Run from Mohawk. We weren't smart enough to check the web before we
bought 87 yards of smart-strand to replace a 15-yr-old Philadelphia
carpet that wore like iron. Now seams are delaminating within just over
a year, and left-over uninstalled pieces we stored are also
delaminating. House is constant temp-humidity geothermal, and we have
one small dog who only pees by lifting his leg on my car tires. Mohawk
sent "independent inspector" who alleged pet pee at delaminating seams.
Denied warranty. Google search immediately returned over 72-thousand
hits for Mohawk carpet delamination. I think these guys are just Crooks
and Liars. Blaine White - Howell, Michigan.
Date created: 2014-07-11
Name: rachel dawson
Location: tacoma, wa
"New Dawn Smart Strand"
Within months of carpet installation started seeing delaminating due to
breakdown of the latex binding. Mowawk said that shampooing carpet
monthly due to having pets is overwetting and that caused the problem
and would not stand behind their warranty. I was never advised that
shampooing my carpet would invalidate my warranty. I was told that it
was up to the retailer who sold me the carpet to get my cleaning history
and advise me not to get this carpet. I really don't understand as I
have never had this delamination issue with previous carpets and I have
had pets for decades.
Date created: 2014-04-09
Location: Ida, MI
This expensive Mohawk carpet is a disaster! Within three months it
started to "beard". It's a berber(sp?)that looks like it needs to be
shaved. The problem is in all traffic areas. Still looks great under our
furniture. Within 6 months it looked like an old sweater. $4000 down the
tubes since Mohawk won't stand by their warranty. A strand test by a
professional of Mohawks choice said it met company strand test
standards. Really? What a bunch of crap! I would never buy this
carpet again, nor any Mohawk version for that matter. They show lack of
concern, poor customer satisfaction, nor willingness to stand by their
product. Shame on you Mohawk! Now here we are four years later without
4 grand to replace it, and carpet that looks like shit!
Date created: 2014-03-26
Name: M Peterson
Location: Franklin Wisconsin
Karastan carpeting was installed in a bedroom April 2014, from the
first day the carpet laid over with each footstep. Vigorous vacuuming
will not revive it and only looks better temporally. Complaints to
Mohawk has brought no response. What ever the outcome, I would never
patronize them again.
Date created: 2014-03-23
Name: S. Romph
In less than a year's time, the carpet looked like it was dirty or had
"wear patterns" outside of two rooms. We filed a claim and we're never
given any satisfactory explanation as to why these areas looked so bad
with only two adults in our house. The store where we purchased the
carpet agreed that the carpet should not have looked like it did in such
a short period of time. Nevertheless, our claim was denied and we remain
very unhappy considering the money we spent to carpet our entire house
Date created: 2013-11-23
Name: J Greeson
"Carpet still napping after two years"
A - Not a thing - not as good as the same brand name purchased 20 yrs
ago b - Continues to mat down and nap up after just a shot time c - It
does not wear well d - Yes it is easy to vacuum, but naps up still e -
No! I am going to replace it but not with Mohawk.
Date created: 2013-09-19
Name: Dennis Martin
Location: Owen Sound Ont.
"To call this carpet garbage would be a compliment"
Mohawk Ellis Island - Luggage # 503 this carpet is two weeks old and is
shedding at the rate of one vacuum cleaner bag full every time its
vacuumed. There are spots on this two week old carpet that are nearly
bald. The warranty at this point does not seem to apply. Don't buy Mohawk
carpet, it is pure garbage. And the warranty is pure bull...
Date created: 2013-08-14
Name: Susan Bittner
Location: 2009 E 18 th pl Sterling Ill 61081
"Wont help me with wear and stain"
I bought Mohawk stain resistant carpet with a twenty year wear
guarantee, two years ago, and they will not do anything about the wear
and the stain of diet squirt stain.
Date created: 2013-07-16
Name: Darrell GOULDIN
We replaced the carpet in our home after having Mohawk carpet for 20
years which wore like iron. We decided to purchase Mohawk because of our
past experience. We are now so disappointed after spending $8,643.00 on
Mohawk "Rodeo Drive" the carpet started looking frayed and smashed down
after a year or so. My wife is a meticulous house cleaner and we have
had the carpet professionally cleaned 3 times which improves the looks
for a few days. The carpet has a 10 year strand retention warranty so we
filed a claim. We have been working with Mohawk representatives for a
year and a half. They sent out an independent carpet inspector which
ruled that all of the problems were caused by our Dyson vacuum cleaner
on the main floor and our upstairs master bedroom fraying was caused by
our Eureka vacuum because it was on the low setting. It is all crap and
Mohawk says they have no responsibility. Don't buy Mohawk carpet because
they won't stand by their product.
Date created: 2013-07-02
Name: CALVIN SUTTON
Location: COLUMBUS OHIO
"Carpet began to turn pinkish in color..."
I purchased a large amount of Flamboyant, Color Sugar( White ) Carpet
from Rite Rug in Columbus Ohio. Also purchased Mohawk Pad for the
Carpet. After a very short time the Carpet began to turn pinkish in
color. I contacted Rite Rug and they pass the responsibility on to The
Mohawk Carpet Manufacturer. Rite Rug told me there was nothing they
could do. I have since found out the pad was discontinued by Rite Rug. I
recently purchased new Carpet for the Bed Room and had the old Mohawk
Carpet and Pad removed. Removing the pinkish / white Carpet revealed the
pad to have turn a dark shade on top and it also had pink flakes of
color in the texture of the pad. The pad next to the floor was just like
new , no dark shade! The pad has caused The Mohawk Flamboyant Sugar /
White Carpet to turn pinkish in Color. I have this all over the Great
Room , upstairs staircase , Balcony , Loft room and two Bed Rooms. Rite
Rug call today and chose to pick up a sample of the carpet and padding
to send to the Mohawk Carpet Manufacturer to be analyzed. I would be
very careful of purchasing Mohawk Carpet.