Consumer Reviews of Mohawk carpets
#9 of 11 brands of carpets
25% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2013-06-18
Name: P Crouch
Location: Roseburg, OR
Within 3 weeks my carpet was delaminating from the backing. Three
weeks! Mohawk refused responsibility. The independent carpet inspector
said we did nothing to damage the carpet, yet Mohawk refused
replacement. Thankfully the retailer was wonderful and took care of us
with a new carpet that is not Mohawk.
Date created: 2013-06-07
Name: M. Franke
Location: Schenectady NY
"Mohawk SmartStrand Hartsford Junk"
Thought we would do the right thing and pick an Eco friendly carpet.
Very soft to the touch but overall the carpet is junk, strands fall out
continuously in normal traffic areas and transition areas are horrible.
At this rate there will be no carpet strands left in a year or so.
Professional carpet cleaners do not even want to touch it for fear it
will accelerate breakdown. Carpet is just over 18 months old, Mohawk
continues to deny a problem even though many others have experienced the
same thing, will never buy Mohawk again. Thanks for nothing Mohawk.
Date created: 2013-05-29
"Agree with others, not a good warranty"
Mohawk seems to have an across the board policy that's it's not their
product that's bad or at fault, it's everything else that caused their
good product to have problems. I don't think I will buy this brand again
and have learned a very expensive lesson.
Date created: 2013-05-29
Name: Heather Smith
Location: Adelaide, South Australia
"Don't be conned by Mohawk"
We spent $3,000 two years ago carpeting our living room with Mohawk
IQ150 and have been sorry ever since. We have no children or pets and
vacuum every week, yet it always looks dirty. We are elderly and do not
have parties. When Mohawk were contacted they did not want to hear about
it and blamed us for not caring for it properly. We are very
disappointed as our previous carpet looked better after 15 years than
the Mohawk looks after 2. We are only grateful that we could not afford
to get the whole house recarpeted at the time. We were assured we were
buying a quality hard wearing carpet. Their after sales concern has been
abysmal. Do not buy it.
Date created: 2013-05-15
Name: S. Iserman
Location: Rice Lake, WI
We are having issues with our Smartstrand carpet developing long
"wrinkles". We had it installed a little over a year ago.
The initial shedding subsided shortly after we vacuumed a couple times, and we have no issues with our vacuum not working with the carpet. (We have a Dyson Animal vac which is awesome.)
Does anyone else out there have problems with their Smartstrand wrinkling?
Date created: 2013-04-15
Name: Patricia Gross
Location: Lebanon Tn
I am very unsatisfied with Mohawk carpet. The company does not stand
behind their guarantee. I had my carpet down a year and it looks like it
has been down 10 years. I did all the company asked and they still would
not honor the wear policy.
Date created: 2013-03-29
Name: C. Page
Location: Horse Cave, kY
"Very Bad Carpet"
We purchased Mohawk carpet in August 2012. Within in four months the
carpet was showing wear in any traffic area. In front of our chairs it
looked worse than the carpet we had taken up that had been down for
eleven years. This was a top notch carpet with a supposedly 15 year
pattern resistant warranty. What a joke! Pattern completely worn in
several places but they said this was not a problem with the carpet.
Never purchase any Mohawk! They will not stand behind the warranty at
all. Fortunately for us we have a wonderful dealer who is replacing the
carpet at her own expense. Most will not be that fortunate. Have owned
homes for over thirty-five years and this is the worst carpet ever!!!
Date created: 2013-03-14
Name: Patricia Gross
Location: Lebanon Tn.
"Comercial dew drop"
I have had my carpet down for 16 months. It has been a
nightmare,first the carpet had white lines all across it,the company
sent Stanley Steamer out the workmen had a helper that tracked grease
all over it.They had to use alot of chemicals to get it out.The lines
were removed. It has been 16 months and I started seeing these worn
looking spots in traffic areas. I Contacted the company where I purchased
it and they contacted Mohawk and they said I had to have it professional
cleaned for the warranty to be good. I had this done.There was no
change. Home Depot came out and took pictures of it and sent to Mahauk
and they still won't stand behind the warranty on the wear. I will never
buy anything from Mahauk again. They do not stand behind the warrenty.
Date created: 2013-03-05
Name: Angry Homeowner
"Mohawk's Five-Year Warranty is a Joke"
The carpet in my home is three years old. As I was vacuuming a few
months ago (December to be exact), the berber carpet snagged and ripped
up an entire long thread. I do not have pets, nor have I ever walked on
the carpet with heels. Therefore, the snag was due to a manufacturing
defect. My carpet installer just informed me (after a very lengthy
claims process that they had to handle because nobody in Mohawk's
claims department would help me) that Mohawk Flooring will honor the
five-year warranty. However, it does not cover labor and, to make
matters worse, is prorated! My total compensation? $34.10! I will
never, ever install Mohawk Flooring due to its shoddy quality and even
worse customer service.
Date created: 2013-02-20
Name: Mary Yerington
Location: Columbia, MO
Do not buy Mohawk Superstrand carpet. Your back will kill you after
trying to vacuum it. I am so frustrated with this $5,000.00 purchase.