Consumer Reviews of Mohawk carpets
#9 of 11 brands of carpets
26% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2013-09-19
Name: Dennis Martin
Location: Owen Sound Ont.
"To call this carpet garbage would be a compliment"
Mohawk Ellis Island - Luggage # 503 this carpet is two weeks old and is
shedding at the rate of one vacuum cleaner bag full every time its
vacuumed. There are spots on this two week old carpet that are nearly
bald. The warranty at this point does not seem to apply. Don't buy Mohawk
carpet, it is pure garbage. And the warranty is pure bull...
Date created: 2013-08-14
Name: Susan Bittner
Location: 2009 E 18 th pl Sterling Ill 61081
"Wont help me with wear and stain"
I bought Mohawk stain resistant carpet with a twenty year wear
guarantee, two years ago, and they will not do anything about the wear
and the stain of diet squirt stain.
Date created: 2013-07-16
Name: Darrell GOULDIN
We replaced the carpet in our home after having Mohawk carpet for 20
years which wore like iron. We decided to purchase Mohawk because of our
past experience. We are now so disappointed after spending $8,643.00 on
Mohawk "Rodeo Drive" the carpet started looking frayed and smashed down
after a year or so. My wife is a meticulous house cleaner and we have
had the carpet professionally cleaned 3 times which improves the looks
for a few days. The carpet has a 10 year strand retention warranty so we
filed a claim. We have been working with Mohawk representatives for a
year and a half. They sent out an independent carpet inspector which
ruled that all of the problems were caused by our Dyson vacuum cleaner
on the main floor and our upstairs master bedroom fraying was caused by
our Eureka vacuum because it was on the low setting. It is all crap and
Mohawk says they have no responsibility. Don't buy Mohawk carpet because
they won't stand by their product.
Date created: 2013-07-02
Name: CALVIN SUTTON
Location: COLUMBUS OHIO
"Carpet began to turn pinkish in color..."
I purchased a large amount of Flamboyant, Color Sugar( White ) Carpet
from Rite Rug in Columbus Ohio. Also purchased Mohawk Pad for the
Carpet. After a very short time the Carpet began to turn pinkish in
color. I contacted Rite Rug and they pass the responsibility on to The
Mohawk Carpet Manufacturer. Rite Rug told me there was nothing they
could do. I have since found out the pad was discontinued by Rite Rug. I
recently purchased new Carpet for the Bed Room and had the old Mohawk
Carpet and Pad removed. Removing the pinkish / white Carpet revealed the
pad to have turn a dark shade on top and it also had pink flakes of
color in the texture of the pad. The pad next to the floor was just like
new , no dark shade! The pad has caused The Mohawk Flamboyant Sugar /
White Carpet to turn pinkish in Color. I have this all over the Great
Room , upstairs staircase , Balcony , Loft room and two Bed Rooms. Rite
Rug call today and chose to pick up a sample of the carpet and padding
to send to the Mohawk Carpet Manufacturer to be analyzed. I would be
very careful of purchasing Mohawk Carpet.
Date created: 2013-06-18
Name: P Crouch
Location: Roseburg, OR
Within 3 weeks my carpet was delaminating from the backing. Three
weeks! Mohawk refused responsibility. The independent carpet inspector
said we did nothing to damage the carpet, yet Mohawk refused
replacement. Thankfully the retailer was wonderful and took care of us
with a new carpet that is not Mohawk.
Date created: 2013-06-07
Name: M. Franke
Location: Schenectady NY
"Mohawk SmartStrand Hartsford Junk"
Thought we would do the right thing and pick an Eco friendly carpet.
Very soft to the touch but overall the carpet is junk, strands fall out
continuously in normal traffic areas and transition areas are horrible.
At this rate there will be no carpet strands left in a year or so.
Professional carpet cleaners do not even want to touch it for fear it
will accelerate breakdown. Carpet is just over 18 months old, Mohawk
continues to deny a problem even though many others have experienced the
same thing, will never buy Mohawk again. Thanks for nothing Mohawk.
Date created: 2013-05-29
"Agree with others, not a good warranty"
Mohawk seems to have an across the board policy that's it's not their
product that's bad or at fault, it's everything else that caused their
good product to have problems. I don't think I will buy this brand again
and have learned a very expensive lesson.
Date created: 2013-05-29
Name: Heather Smith
Location: Adelaide, South Australia
"Don't be conned by Mohawk"
We spent $3,000 two years ago carpeting our living room with Mohawk
IQ150 and have been sorry ever since. We have no children or pets and
vacuum every week, yet it always looks dirty. We are elderly and do not
have parties. When Mohawk were contacted they did not want to hear about
it and blamed us for not caring for it properly. We are very
disappointed as our previous carpet looked better after 15 years than
the Mohawk looks after 2. We are only grateful that we could not afford
to get the whole house recarpeted at the time. We were assured we were
buying a quality hard wearing carpet. Their after sales concern has been
abysmal. Do not buy it.
Date created: 2013-05-15
Name: S. Iserman
Location: Rice Lake, WI
We are having issues with our Smartstrand carpet developing long
"wrinkles". We had it installed a little over a year ago.
The initial shedding subsided shortly after we vacuumed a couple times, and we have no issues with our vacuum not working with the carpet. (We have a Dyson Animal vac which is awesome.)
Does anyone else out there have problems with their Smartstrand wrinkling?
Date created: 2013-04-15
Name: Patricia Gross
Location: Lebanon Tn
I am very unsatisfied with Mohawk carpet. The company does not stand
behind their guarantee. I had my carpet down a year and it looks like it
has been down 10 years. I did all the company asked and they still would
not honor the wear policy.