Consumer Reviews of Mohawk carpets

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Popularity:
#9   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 164 reviews with a 2 average rating
  • Very Satisfied
    29
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    116

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: New Jersey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet and didn't care"
I purchased Mohawk carpet from Lowes and the carpet shed worse than my dog. The installation from Lowes was very good however they would not always return my calls. Back to Mohawk. We took a sample and sent to them and they said it was fine but will test again at 6 months. Really! Carpet is suppose to loose strads at an alarming rate months after the installation?! Once 6 months rolled around they were not interested in a resolution. They would not respond. I'm surprised that Lowes had no clout to get anything done. Save your money and do not buy Mohawk carpet. It was a joke. Scratching my fingers 5 times lightly produced plenty of strands. The vacuum would consistently get clogged and I was going through bags at an alarming rate.


Date created:
Name:
Location: Huntington Beach, CA
Model: Rodeo Drive II

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Floor Sample vs. delivered product"
The Rodeo Drive II carpet I ordered from the sample at the dealer's showroom does not match what I purchased and what was delivered...4 times we tried! Mohawk requested a piece of their sample and claim they cannot match it - huh? It reminds me of a "bait and switch", this is what we're offering, but this is what you're getting. Very frustrating and not what I expected from a well-known company like Mohawk.


Date created:
Name:
Location: Waverly, Iowa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Fibers come loose"
I carpeted my entire home with Mohawk carpet when I built 7 years ago. We started noticing a large amount of dust on all our furniture almost immediately after we moved into the house. We could dust all of our furniture, and two days later we would have to dust again. Then I started to notice that the dust was the same color as the carpet which we installed. Also, the dust was made up of fibers. I wonder if these fibers are also getting into my lungs? In addition, the carpet is bunching up all over the house, and needs to be stretched. This is the worst carpet that I have ever owned.



Date created:
Name:
Location: 2801 SIMPSON ST
Model: CARPET

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"MOHAWK CARPET AND FLOORING"
I'm going to continue to alert people how poor, dysfunctional and unreasonable mohawk carpet and roman furniture truly is... After all this time (3 years) my carpets have continued to degrade and you and roman ignore my complaints. I am not going away and I will continue to spread the word about mohawk and roman and how they do not stand behind their product! Do not buy from these 2 companies. If you have a problem they like to blame the customer for it. That is the easy way around your poor install. What a company? Oh, your lawyers do not scare me. Because I have my lawyers also, just the beginning. I'll be back! Coleen Price Caramandi


Date created:
Name:
Location: Hibbing, MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Frayed fibers in the carpet"
Purchased Mohawk carpet not quite two years ago. Had it put in living room and hallway. I live alone and very little do I go in my living room and have noticed wear where I have walked to open my blinds. The carpet is fraying and matting. Looks awful like it is more than five years old already. Was told from where I purchased the carpet that the only way Mohawk would warranty the carpet and send an inspector out to see it would be if I had it steam-cleaned by a professional and had the paperwork on. Doesn't guarantee Mohawk would do anything about it. My carpet is hardly walked on, not dirty enough to get it cleaned. Will not buy Mohawk carpet again.


Date created:
Name:
Location: altadena, ca
Model: Everstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Everstrand is made from recycle plastic bottles"
I bought carpet from Sears and they have proven to have poor consumer service. They can not find records and give very little info on carpet. I was a stupid fool to go along with this buy. Mohawk just redirects calls and disconnects. They do not care; they referred me back to Sears. EverStrand is made from recycle plastic bottles. This carpet has shredded horribly for two months and so I had it professionally cleaned with clear water. I can no longer walk barefooted because it makes my feet itch. That is why one buys a carpet to walk on it. Even though it is a green product I think the consumer is at risk from breathing in the loose residue. Fortunately I can buy another carpet.


Date created:
Name:
Location: Huntington Beach, CA
Model: Rodeo Drive II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet Does Not Match Sample"
I feel cheated by what appears to be a Mohawk "bait and switch". I ordered Rodeo Drive II (a beautiful Mohawk carpet) based on the floor- room sample and the larger sample sent by Mohawk. When delivered it was not what I ordered, so I sent it back. Second roll the same, third role the same, fourth roll the same, but by this time I was worn out and sick of being in a mess for three months so I had them install the carpet. What do you do when you send carpet back three times and the territory manager says "it's the same carpet as the sample" yet you and the dealer can see it obviously isn't? So now I have a carpet that shows every foot print, vacuum mark, and has to be raked to look good - to their credit, the color was right on. So remember what you see and select isn't necessarily what you're going to get if you buy Mohawk Rodeo Drive II!


Date created:
Name:
Location: bothell

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Too big, too rude, too indifferent"
Had questions and problems they shunt me off to many untrained ignorant people.



Date created:
Name:
Location: Liverpool, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stair and hallway carpeting"
Cleaning problems not addressed by dealer or manufacturer. Would never purchase from either source again.


Date created:
Name:
Location: La Grange Ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst carpet experience we ever had"
My husband & I purchased Mohawk carpeting in March 2009 that had a non-stretch backing. Since then - we have had to stretch the carpeting 3 times and currently have an appointment for the fourth stretch. This 4th time - the installers will have to take approximately 6 inches off the carpeting. We had a claim with Mohawk to have it investigated. The claim was denied. When the installers come this time - I will box up every single scrap of careting and mail it to the claims department to impress upon them of their incorrect decision. A sales representative even called me and told me she thought the carpeting was bad. I will never purchase anything from Mohawk ever again.

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