Consumer Reviews of Mohawk carpets

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Popularity:
#9   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 164 reviews with a 2 average rating
  • Very Satisfied
    29
  • Somewhat Satisfied
    5
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    116

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Ravenna Ohio
Model: Smart strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Smart strand"
This carpet worst carpet ever purchased. Getting frustrated. It is delaminating -- only three yrs old. I paid $3,700 for garbage. Getting run around on warranty and no one submitting claim. Ready to hire attorney.


Date created:
Name:
Location: pompano, floroida

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I am very unhappy."
Last month I spent $3500 on Mohawk Smartstrand carpet for my entire home, having waited years until I had enough saved to do this. I am 76 and husband is 84. partially disabled. Selected a cut and loop chevron pattern in a dark tan. Looks nice until we walked on it and rolled the walker over it. It shows every step and walker mark and loses it's beauty immediately. Have to vacuum every day and does little good. I hate it and hope I live long enough to replace it. Complained to the store...they blamed me....complained to Mohawk customer service...they don't care. Wrote to their CEO and probably will not hear anything. It is easy to clean. Would never buy it again nor recommend it to a friend, or enemy!


Date created:
Name:
Location: St. Thomas Ontario Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Yarwoods in Canada"
We purchased this mist green top-of-line polyester carpet made by Mohawk in 2009 the price was $54/square yard on sale at Home Depot for $44 ($7000 for our bungalo)and looked great until just after the warranty period was up then a "pooling" stain appeared in several places about 1 square yard large and looked like spilled coffee, 3 independent inspectors agreed it was a manufacturers defect and Home Depot agreed to replace the stained looking parts at cost of only $1700. The fix is now done but mohawk company sent 2 different die lots for the fix and a seam and color shift runs right through the length of the room, I don't think we will pay for the fix so now let Home Depot settle with the Mohawk Company, we also notice that a serious color fading has occurred from the original piece we kept on shelf in the basement and the carpet on our floor, I don't think it's supposed to do that. Notice that mohawk carpet isn't taking any blame for any of this.



Date created:
Name:
Location: nashville, tn
Model: Sorona

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Sorona/Smart Strand"
Our carpet was just installed yesterday. The fiber itself is soft, but the pink (for the cure) Mohawk pad that comes with it is not cushy at all. If you want a carpet pad with a lot of support, this one is for you, otherwise, my apartment carpet felt cushier. Also, I got the third level of sorona (cheapest) - I say "cheapest" I do not mean "cheap" but it looks like very cheap carpet. So much that I wouldn't dare tell anyone how much I paid for it. Pluses - made in the USA and it's a pretty good "green" product as far as carpets go. Plus, got a pretty good warranty and no chemicals added/needed for stain cleanup.


Date created:
Name:
Location: Kansas

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"KS Carpet & Tile"
Our carpet has a flaw in it. It was a rough, thin area. It is about one year old. The carpet inspector said it was from dragging furniture over it. We are an older couple and never drag furniture over it. The rest looks great.


Date created:
Name:
Location: Joplin, MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"don't buy MOHAWK"
We bought our new house 6 years ago as it was being built. The builder installed Mohawk carpet and now there is a 12 inch slit (like someone took a knife to it) in an area by a table where there is absolutely no traffic. I contacted Mohawk and they said there is a one year manufacture's defect warranty!!! That makes no sense at all! Do not purchase mohawk!


Date created:
Name:
Location: Greensburg, PA
Model: Berber

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware"
My 70 year old in-laws took out a small loan to carpet their house with Mohawk Berber 4 years ago. Not only is their house impeccably clean and cared for it also is a no pet, no children, non smoking house. This carpeting was purchased through Lowe'S. But Mohawk has a bogus very misleading warranty, which they will not honor. This carpet after 2 years is totally mashed down, the berber pattern is totally distorted, the seams are frayed and it looks like complete crap. I have fought with this company on behalf of my in-laws for 6 months and they refuse to do anything at all even though this carpeting has a 40 year warranty. Even the manager at Lowe's tried to fight for us because he acknowledged that this carpeting just should not look like this already. I seriously warn you to not purchase this product. Years ago Mohawk was a name you could count on but that is just not the case anymore. My family and my friends will never buy anything with the Mohawk name again.


Date created:
Name:
Location: Largo, FL
Model: Everstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Everstrand from the Soft Collection"
Purchased Mohawk Everstrand from Home Depot in 2009 for almost $3000.00. We purchased the carpet cleaning from Chem-Dry with the carpet purchase. Approximately 4 months after the first professional cleaning I noticed the carpet separating at all the seams and where the carpet meets other flooring, eventually the carpet separated and looks horrible. I (after many calls)got Home Depot to send someone from the installation company out who determined the carpet was delaminating in multiple locations. Home Depot will do nothing to help other than offer a credit toward new carpet purchase but we are responsible for everything else. I will never deal with Home Depot again as their customer service stinks and this Mohawk carpet is nothing but cheap crap! Beware!!!



Date created:
Name:
Location: Ottumwa, IA
Model: SmartStrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Premium carpet, Premium price... Wal-Mart Quality"
I have never been more disappointed in a product than I have been with my Mohawk SmartStrand carpet. I believe you get what you pay for, so when it came time to purchase new carpeting for my home, I weighed the options carefully. Having 2 dogs & a 2 year old, I decided to go with a very expensive Mohawk carpet because I felt the warranty, quality and stain-resistance were worth the price. Boy, do I feel duped. True, it is very easy to clean and spills do come out completely but not without leaving a mark. Any type of friction on this carpet creates fuzz and long strands of unraveling. The only way I can compare it, is like a nylon sweater in desperate need of a sweater shaver! After only 1 year, some parts are so fuzzy you can barely see the design in the carpet. Reading the warranty information, it states that: SmartStrand w/ Dupont Sorona Warranty Lifetime Stain Resistance Warranty Lifetime Soil Resistance Warranty Lifetime Pet Urine Resistance Warranty Lifetime Anti-Static Warranty 25-Year Abrasive Wear Warranty 25-Year Texture Retention Warranty 25-Year Fade-Resistance Warranty 25-Year Manufacturing Defects Warranty 30-Day Satisfaction Assurance Guarantee Sounds great, right? WRONG! Make sure you read the fine print, after doing this I see that the company recommends "Depending on the type of carpet you have, you?ll want to use a vacuum with a rotating brush, a beater bar or suction only. If you have shag carpet, use a suction?only vacuum cleaner with no beater bar." Did I purchase shag carpeting, NO. I'm pretty sure shag carpeting would look better at this point than the stuff I have now. Anyway, apparently a suction only vacuum is recommended for MY type of carpet too... which I had NO idea about until my carpet already looked like a wire-haired terrier. Unfortunately, using only the suction does not remove hardly any dirt! So there are my 2 options; fuzz or dirt. Very disappointed. I would rather have my old carpet back. Considering ripping it all out and installing hardwood floors instead of dealing with this kind of problem ever again. I will not buy another Mohawk product. By far the biggest waste of money I have EVER spent.


Date created:
Name:
Location: High Point, NC
Model: 506 Cheyenne Rock

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shedding Carpet - So disgusting!!"
We have had our new carpet in for a week and have more carpet come up than 10 years of our previous carpet. In a few hours of traffic it looks like a matted up mess. We use a vacuum bag every time we vacuum. It going to get replaced. One way or another!!!

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