Consumer Reviews of Bruce wood floors

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Popularity:
#15   of 26 brands of wood floors

22% of customers recommend
2 of 5 stars 97 reviews with a 2 average rating
  • Very Satisfied
    19
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    9
  • Very Unsatisfied
    66

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Dayton, OH

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Lowes made things right"
I told Lowes about the problems I had with the lock and fold engineered flooring and they are replacing the materials with tongue and groove flooring and providing additional credit for my trouble. Bad experience, but gotta give kudos to the manager at Lowes for going out of here s way to do the right thing.


Date created:
Name:
Location: Dayton, OH
Model: Lock and Fold

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lock and Fold installation problems."
I tried to install lock and fold Bruce flooring and it was a nightmare! Tongue and groove not perfect, but at least I was able to make it work.


Date created:
Name:
Location: Rochester, NY
Model: Blond Maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"What a nightmare!"
I ordered hardwood floors from Home Depot in May. The wood came in and the installer declared it defective. This wood was not aligning properly. We sent the wood back and reordered it. In the meantime, we didn't have a toilet on our main level of our home since we had to pull it out to install the floor. We've been walking on plywood which is dirty and full of slivers. I watch my three small grandchildren and its utterly dangerous on their little feet. My garage is also full of stuff so I can't park my car there. New wood came in and again a new installer said it was defective. Off 1/16 inch making big gaps. Don't ever buy a Bruce floor. I guess I'm luckier than these other peoples reviews. Mine never got installed.



Date created:
Name:
Location: Western South Dakota
Model: Lock and Fold Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst floor durability I’ve ever seen"
I bought this highly recommended Bruce 3-in wide Prefinished Oak Locking Hardwood Flooring from Lowe's to install in my entire 5000 sq ft home. (I obviously looked in the wrong places for recommendations!) This floor installed well but has the poorest finish durability I've ever seen. The office chair with rubber wheels dents the finish dramatically and after 6 months it looks like it's been in a commercial high traffic area instead of in a lightly used home office. We also have trouble with the click lock opening is several areas. Due to the expanse of floor covered it is almost impossible to get the affected area to squeeze back tight or to replace. After my initial displeasure, I closely read the warranty and discovered that basically anything that touches the floor needs to have felt pads or other protection on the feet to make a warranty request even possible. Lowe's has failed to stand behind this in any way and Bruce's warranty is just a joke. I don't know what I'm going to do but my brand new dream home has a substandard looking floor that I paid a premium for. I would not buy this again and recommend you don't either.


Date created:
Name:
Location: Lincoln, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware! Bruce Flooring fraudulently failed to disclose coloring distortion"
Purchased new Bruce engineered flooring for ground floor rooms. Have normal living room, dining room, family room furniture and area rugs. Six months later, we replaced the family room rug with a smaller rug. We immediately discovered that the floor areas not covered by rugs or furniture had significantly darkened, not made lighter by light. The areas under all area rugs as well as the furniture showed significant lighter color than the open floor areas. Bruce/Lowes and Lowes independent floor specialist's responses are that Bruce's warranty disclaims responsibility for this defect. They direct consumers to their warranty in which they recommend that "Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloration under the rug." First, Bruce knows that light apparently darkens, not lightens, certain wood products they manufacture. It is not a question of "occasionally moving area rugs." Everything covering their floor will remain the original color and the uncovered floor area will significantly darken. Second, it is not a matter of "may... give the appearance of discoloration..." It is absolutely certain that covered areas will not change color the way uncovered areas will darken. The difference in colors is profound. Bruce covers up knowledge of the changes in the coloring of its wood floors and downplays the effect by recommending "occasionally" moving area rugs. Since the same discoloration exists under the legs of the furniture and everything else touching the floor directly, does this mean we must occasionally move everything else as well?


Date created:
Name:
Location: Dolgeville N.Y.

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"20% rejects"
20% of purchased flooring was rejects. Installation costs ran higher. Carpenter had very hard time because of quality issues. Some pieces warped. Some no tongue or groove.


Date created:
Name:
Location: PGH PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Run Away from Bruce"
I made a huge mistake by purchasing Bruce Flooring. I had the floors installed in my entire house 2 bedrooms living room and kitchen. Moving any type of furniture even with padding creates dents and gouges. This was a huge financial mistake. I wish I would have read these comments prior to the install. I would never buy this again and would not recommend this to anyone. Don't do it!


Date created:
Name:
Location: Boise, ID

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality of Bruce flooring"
Stay away from Bruce products. I just purchased Bruce Gunstock Oak hardwood flooring. About 1/3 into the install, the installer was having a very hard time getting the tong and grooves to come together correctly. Some were just hard to get together and some left about a 1/16 gap. The installer measured some of the boards and some were 5, some were 4 15/16 and some were in-between those two measurements. We had to measure the boards and separate them by width. The installation went a little better but there were some that were still hard to get together. The quality of the boards were substandard. I must have had a whole box of unusable pieces. Some had the tongs missing or damaged and the same for the groove sides. Others had deep scratches or other defects that made it unusable. We even found some boards already cut on one end. The amount of unusable boards was above the 10% more you were supposed to buy so I had to wait another week for another box to be shipped. Reading some of the other horrible reviews I hope the wear is like what other people mentioned. It has a 15 years warranty but I have a feeling they won't cover the warranty like other people. Again, stay away from bruce products!



Date created:
Name:
Location: Albany, ga
Model: 3" Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Fraud and deception"
Have 3 inch engineered Bruce floors in den, dining, hallway. Had nice engineered wood removed in dining so that all would match. What a mistake. Floors are curling and Lowes says it is a moisture problem. Not so! We have a dehumidifier system under this house and all readings are within normal range according to Bruce requirement. This is cheap and faulty material. My complaints will go to the better business bureau. Wasted $5,800.


Date created:
Name:
Location: Lee's Summit, MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Purchase"
Do not - I repeat do not purchase a Bruce product. They are jerks as far as standing behind their product. We purchased their wood flooring & it has scratches all over it. We have no pets or small children and we don't wear shoes in our home. They said it normal wear & tear. Forget the 25 year warranty; they won't honor it.

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