Consumer Reviews of Bruce wood floors
#10 of 24 brands of wood floors
36% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2012-11-15
Name: Patricia Sullivan
Location: Springfield, NJ
"ONLY 3 MONTHS OLD!"
After only 3 months, my bruce hardwood floors are splintering! The
finish is worn off in areas and simply walking on it results in
scratches! I live alone and haven't furnished the house yet (Hurricane
Irene victim) and still they are numerous scratches. The floor look
horrible. Can't believe I paid good money for this garbage. They do not
stand behind their products! Now I am stuck with these floors. Do not
buy from bruce/armstrong!
Date created: 2012-10-15
Location: Charlottesville, VA
The Bruce locking flooring I bought has been a nightmare. The locking
mechanism on the boards is very poor causing them to pop apart. This
leave large gaps and white lines, looking awful. Also in places one of
the loose edges is raised up, making the floor uneven. The only way I
have found to keep the boards together is to glue them and tape each
board while the glue dries. Also the locking causes the floor to curl
up, making the edge stick up in the air during installation. If you try
to push it down, the boards pop apart. Spent a huge amount of time
installing and it still looks awful.
Date created: 2012-09-09
Name: Jennifer rogers
Location: Port Charlotte, fl.
It's simply junk. Finish coming off, scratches all over the place and
will not honor warranty. They say it's my fault when the rest of the
house is fine. Home depot will do nothing about it either and my
financial obligation was with them, they should step up. With all
that I am reading there should really be a class action law suit over
Date created: 2012-08-15
Name: Susan J.
Location: New York
Installed flooring about six months ago. Looks nice but is very poor
quality. Anything that is dropped on the floor makes chips and dents.
Scratches very easily. I am a single person with no kids or pets and
still have a lot of damage. Don't waste your money on this junk. Very
Date created: 2012-08-14
Name: Lynn Hill
Location: 1339 County Rd 12, RR#1 Picton, Ontario
11 months ago we put 52 boxes of Bruce enginerred hardwood in our new
home. Within two months I was calling the customer Complaints Department
noting that the wood was too soft denting and scratching and appears
like fine sand paper was used on the high traffic areas. The refused to
honor their warranty finally after many calls from myself and the
provider they agreed to have a independent third party inspect the
floor. Even though the results clearly stated this was a manufacturer
related problem they are still refusing to do anything to rectify the
problem. This flooring represents a huge cost to us as it was laid by a
professional contractor and at the end of the day detracts from the
beauty of our home. We had thought that Bruce was a "tried and true"
manufacturer of hardwood floors but, in fact supplies a sub-standard
product at a huge price. They have perfected the dodge the warranty to a
fine art. Stay away from this company they provide a poor product and
have no code of ethics.
Date created: 2012-08-07
Name: j gonza
Location: buffalo, ny
"Warped out of the box"
Steer clear of this product, bought 80 cases to go through 100 cases
where over 90% of the wood was warped to where you can bounce on the
board and warped on the edges creating massive gaps. They had to replace
the first batch of my order as over 50% were warped and the second batch
is even worse out of the box and nearly a week of acclimation. This
product makes Chinese stuff look great and gives American made a bad
name. I will be returning the whole lot to home depot and find a
different product. Don't buy Bruce it's a synonym for crap product.
Date created: 2012-07-11
Name: a. taylor
Location: henderson nc
"Amstrong solid hardwood gunstock"
Installed floor in three separate times starting in 2008, 2009, and the
last 2010. The floor I put down in 2010 I have about a dozen pieces where
the finish is coming off. They sent a representative out to inspect floor and just got there response not covered under our WARRANTIES. They claim because I
used 1oz of vinegar to a gal of water this is the cause of problem, its
only a damp micro fiber mop and if this is the problem why do I not have
a problem with the floor I put down in 08 and 09 also why only 12 pieces
of the floor all were clean the same way, over$5,000 of their floor ,when
you get ready to buy some new flooring I would suggest not to buy
Armstrong. Their warrant sucks.
Date created: 2012-06-24
Name: pamela hiatt
Location: dubuque, IA
"Do not buy Bruce engineered wood flooring!"
I purchased a Bruce engineered floor 3 years ago in the Turlington
Cherry Wood. From day one I have had nothing but problems! I asked what
to clean it with and was told "anything" just don't let water stand on
it but have come to learn that was not the right information. However, I
could not have harmed it so fast that it looked awful from the start. I
went back a few times and got no help at all, was told once to wipe it
down with mineral spirits, which I did to no avail. It also scratched
easily from anything from a chair (with leg caps) to couch legs to just
general wear and tear. I have been nothing but disgusted and frustrated
with this awful product!
Date created: 2012-04-29
Name: John S.
"It Doesn't Last"
Do not use in a high traffic area, and especially not in a kitchen. The
finish will fail and you will have ugly worn areas within 5 years. It is
not worth the cost, effort, or mess to sand and refinish. Stick with
quality ceramic tile. The manufacturer will not replace the floor.
Date created: 2012-01-24
Name: Jon Cosse
Location: West Windsor, NJ
"Don't buy it!"
My daughter walked on the floor with dress shoes and it is now dented
all over. We have a small decorative table with roller legs......this
caused long dent lines.
Centex used these in a development in West Windsor. What junk! Perhaps a class action suit would help, since there is no possible way to repair the awful floors.
Gross & disgusting waste of money.