Consumer Reviews of Bruce wood floors

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Popularity:
#16   of 26 brands of wood floors

21% of customers recommend
2 of 5 stars 101 reviews with a 2 average rating
  • Very Satisfied
    19
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    9
  • Very Unsatisfied
    70

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Evansville Indiana
Model: Distressed hickory I think

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Purchased the best and got the worst"
Bought engineered wood floor the best they had 8 months ago from a local flooring company. They installed the Bruce floor and that went ok. This week we are pet sitting and the 20 pound dog peed on the floor while we were in bed. Found it in the am cleaned up right away and the floor is ruined. Life happens everyday and this floor failed after one accident. Shame on you for giving American made a bad rap.


Date created:
Name:
Location: Homedale, Idaho

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible"
We purchased -installed it and loved it- it only took a few months to look like crap. Don't buy it. We have to replace our entire flooring- waste of money. Don't buy it.


Date created:
Name:
Location: Tampa fl

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Bruce E146 15 years and still beautiful"
I installed this flooring 15 years ago with a tar paper barrier over a wood frame home sub floor,I did nail it down more nails than usual because my old floors creeked everywhere.I Have always had renters in and out of my home renting a bedroom and they are rough on everything,but I'll tell you this is the most durable floor and most beautiful I have ever installed and no creeks anywhere.I Am not sure what the other people are complaining about can only figure they had a poor installation and or they are very rough on there floors.I Would recommend this floor to anyone,I installed in a 3 bedroom two bath home in every room and it still looks new here in Tampa Fl.I Ordered extra when I bought it and over measured so I still have enough to do a 180 square foot room approximate 12 x 14 room.Another thing is I always cleaned my floor with a home made mixture of 1 bottle rubbing alcohol,1 teaspoon of Palmolive dish soap,and a tablespoon of ammonia mixed with a 1/2 or 1 pint of water.the alcohol helps it to dry rapidly so it never gets asorbed in the grooves.I Then will take a dust mop with a pad on it after its dry to clean any smears to polish.



Date created:
Name:
Location: Michigan
Model: Maple Chocolate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Poor Quality Flooring"
November 2012, I purchased and had Home Depot install Bruce Maple Chocolate Laminate floors in my condo (hallway, living room and dinning room). The day before Christmas a guest placed their wet boots by the front door. The next morning I noticed that the floor had puckered slightly around the edge of two boards. I paid $3.69 sq.ft. You would think that at this price, the floors could withstand a little water. This Bruce laminated floor is nothing but press particle board with a very thin layer of so called wood. It looks nice but the quality is very poor. I would not recommend this product or company to anyone.


Date created:
Name:
Location: mohawk wv
Model: interlocking hardwood flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible is the only word to describe this"
I had this flooring installed in Feb. 2011 by Lowe'S. After first I absolutely loved the look. My problems were immediate. They make a popping noise (I was told this was normal and they would eventually stop), we can hear a cat walk on the flooring even when we are in another room. Four months after the flooring was installed, the flooring started bowing up in every room, you cannot walk on the floors with shoes withtout leaving indentations, the wood is spinting and the finish is coming off. After contacting Lowe,s, Bruce sent someone to look at the floors. Pictures were taken and the blame was placed on the installer. My flooring is now coming apart. I went to Lowe's and told them that the flooring was junk and that they should remove it from their shelves. Very upset with this product. It is very expensive particle board with some stain over it. Do not buy. It is awful trying to keep this clean. I thought that I was buying real hardwood flooring, which I had in a previous house. You cannot walk on these floors without leaving footprints, especially when your feet are hot. Class Action Lawsuit is needed.


Date created:
Name:
Location: Springfield, NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"ONLY 3 MONTHS OLD!"
After only 3 months, my bruce hardwood floors are splintering! The finish is worn off in areas and simply walking on it results in scratches! I live alone and haven't furnished the house yet (Hurricane Irene victim) and still they are numerous scratches. The floor look horrible. Can't believe I paid good money for this garbage. They do not stand behind their products! Now I am stuck with these floors. Do not buy from bruce/armstrong!


Date created:
Name:
Location: Charlottesville, VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible experiece"
The Bruce locking flooring I bought has been a nightmare. The locking mechanism on the boards is very poor causing them to pop apart. This leave large gaps and white lines, looking awful. Also in places one of the loose edges is raised up, making the floor uneven. The only way I have found to keep the boards together is to glue them and tape each board while the glue dries. Also the locking causes the floor to curl up, making the edge stick up in the air during installation. If you try to push it down, the boards pop apart. Spent a huge amount of time installing and it still looks awful.


Date created:
Name:
Location: Port Charlotte, fl.

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective"
It's simply junk. Finish coming off, scratches all over the place and will not honor warranty. They say it's my fault when the rest of the house is fine. Home depot will do nothing about it either and my financial obligation was with them, they should step up. With all that I am reading there should really be a class action law suit over this junk.



Date created:
Name:
Location: New York
Model: Engineered Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Quality"
Installed flooring about six months ago. Looks nice but is very poor quality. Anything that is dropped on the floor makes chips and dents. Scratches very easily. I am a single person with no kids or pets and still have a lot of damage. Don't waste your money on this junk. Very disappointed.


Date created:
Name:
Location: 1339 County Rd 12, RR#1 Picton, Ontario
Model: engineered hard wood flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No intregrity"
11 months ago we put 52 boxes of Bruce enginerred hardwood in our new home. Within two months I was calling the customer Complaints Department noting that the wood was too soft denting and scratching and appears like fine sand paper was used on the high traffic areas. The refused to honor their warranty finally after many calls from myself and the provider they agreed to have a independent third party inspect the floor. Even though the results clearly stated this was a manufacturer related problem they are still refusing to do anything to rectify the problem. This flooring represents a huge cost to us as it was laid by a professional contractor and at the end of the day detracts from the beauty of our home. We had thought that Bruce was a "tried and true" manufacturer of hardwood floors but, in fact supplies a sub-standard product at a huge price. They have perfected the dodge the warranty to a fine art. Stay away from this company they provide a poor product and have no code of ethics.

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