Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
139 reviews with a
2 average rating
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Very Satisfied
22
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Somewhat Satisfied
3
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Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
103
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-04-08
Name: Robb W
Location: Tampa fl
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Bruce E146 15 years and still beautiful"
I installed this flooring 15 years ago with a tar paper barrier over a
wood frame home sub floor,I did nail it down more nails than usual
because my old floors creeked everywhere.I Have always had renters in
and out of my home renting a bedroom and they are rough on
everything,but I'll tell you this is the most durable floor and most
beautiful I have ever installed and no creeks anywhere.I Am not sure
what the other people are complaining about can only figure they had a
poor installation and or they are very rough on there floors.I Would
recommend this floor to anyone,I installed in a 3 bedroom two bath home
in every room and it still looks new here in Tampa Fl.I Ordered extra
when I bought it and over measured so I still have enough to do a 180
square foot room approximate 12 x 14 room.Another thing is I always
cleaned my floor with a home made mixture of 1 bottle rubbing alcohol,1
teaspoon of Palmolive dish soap,and a tablespoon of ammonia mixed with a
1/2 or 1 pint of water.the alcohol helps it to dry rapidly so it never
gets asorbed in the grooves.I Then will take a dust mop with a pad on it
after its dry to clean any smears to polish.
Date created: 2013-02-26
Name: Morris
Location: Michigan
Model: Maple Chocolate
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Very Poor Quality Flooring"
November 2012, I purchased and had Home Depot install Bruce
Maple Chocolate Laminate floors in my condo (hallway, living room and
dinning room). The day before Christmas a guest placed their wet boots
by the front door. The next morning I noticed that the floor had
puckered slightly around the edge of two boards. I paid $3.69 sq.ft. You
would think that at this price, the floors could withstand a little
water. This Bruce laminated floor is nothing but press particle board
with a very thin layer of so called wood. It looks nice but the quality
is very poor. I would not recommend this product or company to anyone.
Date created: 2013-01-10
Name: andrea tye
Location: mohawk wv
Model: interlocking hardwood flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible is the only word to describe this"
I had this flooring installed in Feb. 2011 by Lowe'S. After first I
absolutely loved the look. My problems were immediate. They make a
popping noise (I was told this was normal and they would eventually
stop), we can hear a cat walk on the flooring even when we are in
another room. Four months after the flooring was installed, the flooring
started bowing up in every room, you cannot walk on the floors with
shoes withtout leaving indentations, the wood is spinting and the finish
is coming off. After contacting Lowe,s, Bruce sent someone to look at
the floors. Pictures were taken and the blame was placed on the
installer. My flooring is now coming apart. I went to Lowe's and told
them that the flooring was junk and that they should remove it from
their shelves. Very upset with this product. It is very expensive
particle board with some stain over it. Do not buy.
It is awful trying to keep this clean. I thought that I was buying real hardwood flooring, which I had in a previous house. You cannot walk on these floors without leaving footprints, especially when your feet are hot. Class Action Lawsuit is needed.
Date created: 2012-11-15
Name: Patricia Sullivan
Location: Springfield, NJ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"ONLY 3 MONTHS OLD!"
After only 3 months, my bruce hardwood floors are splintering! The
finish is worn off in areas and simply walking on it results in
scratches! I live alone and haven't furnished the house yet (Hurricane
Irene victim) and still they are numerous scratches. The floor look
horrible. Can't believe I paid good money for this garbage. They do not
stand behind their products! Now I am stuck with these floors. Do not
buy from bruce/armstrong!
Date created: 2012-10-15
Name: Nick
Location: Charlottesville, VA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible experiece"
The Bruce locking flooring I bought has been a nightmare. The locking
mechanism on the boards is very poor causing them to pop apart. This
leave large gaps and white lines, looking awful. Also in places one of
the loose edges is raised up, making the floor uneven. The only way I
have found to keep the boards together is to glue them and tape each
board while the glue dries. Also the locking causes the floor to curl
up, making the edge stick up in the air during installation. If you try
to push it down, the boards pop apart. Spent a huge amount of time
installing and it still looks awful.
Date created: 2012-09-09
Name: Jennifer rogers
Location: Port Charlotte, fl.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Defective"
It's simply junk. Finish coming off, scratches all over the place and
will not honor warranty. They say it's my fault when the rest of the
house is fine. Home depot will do nothing about it either and my
financial obligation was with them, they should step up. With all
that I am reading there should really be a class action law suit over
this junk.
Date created: 2012-08-15
Name: Susan J.
Location: New York
Model: Engineered Hardwood
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Quality"
Installed flooring about six months ago. Looks nice but is very poor
quality. Anything that is dropped on the floor makes chips and dents.
Scratches very easily. I am a single person with no kids or pets and
still have a lot of damage. Don't waste your money on this junk. Very
disappointed.
Date created: 2012-08-14
Name: Lynn Hill
Location: 1339 County Rd 12, RR#1 Picton, Ontario
Model: engineered hard wood flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"No intregrity"
11 months ago we put 52 boxes of Bruce enginerred hardwood in our new
home. Within two months I was calling the customer Complaints Department
noting that the wood was too soft denting and scratching and appears
like fine sand paper was used on the high traffic areas. The refused to
honor their warranty finally after many calls from myself and the
provider they agreed to have a independent third party inspect the
floor. Even though the results clearly stated this was a manufacturer
related problem they are still refusing to do anything to rectify the
problem. This flooring represents a huge cost to us as it was laid by a
professional contractor and at the end of the day detracts from the
beauty of our home. We had thought that Bruce was a "tried and true"
manufacturer of hardwood floors but, in fact supplies a sub-standard
product at a huge price. They have perfected the dodge the warranty to a
fine art. Stay away from this company they provide a poor product and
have no code of ethics.
Date created: 2012-08-07
Name: j gonza
Location: buffalo, ny
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warped out of the box"
Steer clear of this product, bought 80 cases to go through 100 cases
where over 90% of the wood was warped to where you can bounce on the
board and warped on the edges creating massive gaps. They had to replace
the first batch of my order as over 50% were warped and the second batch
is even worse out of the box and nearly a week of acclimation. This
product makes Chinese stuff look great and gives American made a bad
name. I will be returning the whole lot to home depot and find a
different product. Don't buy Bruce it's a synonym for crap product.
Date created: 2012-07-11
Name: a. taylor
Location: henderson nc
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Amstrong solid hardwood gunstock"
Installed floor in three separate times starting in 2008, 2009, and the
last 2010. The floor I put down in 2010 I have about a dozen pieces where
the finish is coming off. They sent a representative out to inspect floor and just got there response not covered under our WARRANTIES. They claim because I
used 1oz of vinegar to a gal of water this is the cause of problem, its
only a damp micro fiber mop and if this is the problem why do I not have
a problem with the floor I put down in 08 and 09 also why only 12 pieces
of the floor all were clean the same way, over$5,000 of their floor ,when
you get ready to buy some new flooring I would suggest not to buy
Armstrong. Their warrant sucks.
