Consumer Reviews of Bruce wood floors
#9 of 25 brands of wood floors
34% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Read more about Bruce wood floors
Read reviews of other Wood Floor brands
Write a review
Date created: 2015-12-13
Name: Diane Chamberlain
Location: Raleigh, NC
"Worthless Warranty (and product)"
We had Bruce engineered hardwood floors professionally installed in most
of our house 3 years ago. Now the floors look like they're 20 years old.
It's just my husband and I and we wear nothing but tennis shoes in the
house. We do have two 17 pound Shelties whose nails are filed down every
5 weeks. We've never used water or vacuums on the floor, but there are
many areas where the finish has completely worn away and many other
areas where the edges of the boards are chipping. Once the finish in an
area starts to deteriorate, the problem spreads as though it's a virus.
Some of the damage isn't even in traffic areas. A Bruce inspector came
out and said something must be 'gouging' the finish and the warranty
won't cover it. I don't think so! As a matter of fact, our kitchen also
has hardwood dating back to 1985 and it is in perfect shape even though
it's in the busiest room of the house. So we are stuck. We've ordered a
repair kit, but it's not going to repair thousands of sq feet of damage.
I wish I'd read all these reviews before starting down this path.
Date created: 2015-12-11
Name: Jeannie Brown
Location: Dahlonega, GA
"Pissed off customer"
When my flooring was delivered to home depot for me to pick up it was
suppose to be first quality but when I opened the boxes all of it was
not even cabin quality let alone first quality and neither Bruce
flooring or Home depot will let you return it. I will not buy from
either again. Customer service was no help at all. I am trying to stop
payment on my credit card for the purchase at this time.
Date created: 2015-11-18
Name: J. Bergers
Location: Kokomo, IN
"Quality is awful."
Flooring quality is terrible. Had to return 4 boxes out of 10. Worm
holes. Pieces with no polyurethane. How does this junk get out of their
plant. Btw: Bruce and Armstrong are the same company. Never buying Bruce
/ Armstrong flooring again.
Date created: 2015-11-16
Location: Ontario Canada
"Try another product"
Absolutely terrible - wrong sized boards - bad staining - underneath was
useless as knots had torn up the wood - missing chunks on top of the
wood itself 4 boxes defective for 400 sq ft recommend another product.
Date created: 2015-11-15
Name: Cheryl Davis
Location: Valparaiso, IN
"5/16 in finished hardwood - Poor quality don't recommend"
We wanted 3/4" hardwood and was told it could not be installed over our
old tongue and groove sub-flooring. They then sold us the 5/16" finished
Bruce flooring. They said it will be the same look and feel as the 3/4"
hardwood. Not! It has only been finished for 1 week. We have snagged
socks and there are little chips along the edges of the boards. It does
not lock together evenly. It looks good from a distance but don't look
close. There are chatter marks from the planer machines and pits from
imperfections in the wood.
Date created: 2015-09-24
Name: Bob Whitling
Location: Seneca, Pa
We are installing 900 feet of 3/4 solid hardwood. Did all the prep and
watched moisture. Opening the boxes was a shock. Many way to many
small foot long pieces. Many boards had no tongue could not use some
were not even the correct color of stain. What's wrong with quality
inspection department. Boxes of defective boards are going back. Never
again for Bruce. I've had the product down in one room for 20 years
with no problem but quality was much better with that floor. Floor
almost done, should have never put it down after seeing what was in
boxes. We will see?
Date created: 2015-09-03
Name: D. Marie
Location: Ponte Vedra FL
"3/8" stranded bamboo floor/pergo underlayment"
This click lock flooring was purchased from a big box store and
professionally installed by very reputable installers who did an
excellent job in our brand new home. I researched bamboo flooring at
several stores before choosing the material and on must have missed the
message when I was told that "we no longer have that particular
product". My $9000 floor is merely plywood with a thin sheet of brown
paper (bamboo) over it. It scratches easily and can't be touched up; has
white fibers coming out of some of the boards, looks dull after cleaning
with the recommended cleaner plus it crunches when you walk on it. No
kids or pets. We have been here only 6 weeks! This product does not live
up to the hype! Do not even consider buying it.
Date created: 2015-07-10
Name: Bob Larkins
Location: Dayton, OH
"Lowes made things right"
I told Lowes about the problems I had with the lock and fold engineered
flooring and they are replacing the materials with tongue and groove
flooring and providing additional credit for my trouble. Bad experience,
but gotta give kudos to the manager at Lowes for going out of here s way
to do the right thing.
Date created: 2015-07-01
Name: Bob Larkins
Location: Dayton, OH
"Lock and Fold installation problems."
I tried to install lock and fold Bruce flooring and it was a nightmare!
Tongue and groove not perfect, but at least I was able to make it work.
Date created: 2015-06-25
Name: C. Luciano
Location: Rochester, NY
"What a nightmare!"
I ordered hardwood floors from Home Depot in May. The wood came in and
the installer declared it defective. This wood was not aligning
properly. We sent the wood back and reordered it. In the meantime, we
didn't have a toilet on our main level of our home since we had to pull
it out to install the floor. We've been walking on plywood which is
dirty and full of slivers. I watch my three small grandchildren and its
utterly dangerous on their little feet. My garage is also full of stuff
so I can't park my car there. New wood came in and again a new installer
said it was defective. Off 1/16 inch making big gaps. Don't ever buy a
Bruce floor. I guess I'm luckier than these other peoples reviews. Mine
never got installed.