Consumer Reviews of Bruce wood floors
#10 of 24 brands of wood floors
36% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2015-09-24
Name: Bob Whitling
Location: Seneca, Pa
We are installing 900 feet of 3/4 solid hardwood. Did all the prep and
watched moisture. Opening the boxes was a shock. Many way to many
small foot long pieces. Many boards had no tongue could not use some
were not even the correct color of stain. What's wrong with quality
inspection department. Boxes of defective boards are going back. Never
again for Bruce. I've had the product down in one room for 20 years
with no problem but quality was much better with that floor. Floor
almost done, should have never put it down after seeing what was in
boxes. We will see?
Date created: 2015-09-03
Name: D. Marie
Location: Ponte Vedra FL
"3/8" stranded bamboo floor/pergo underlayment"
This click lock flooring was purchased from a big box store and
professionally installed by very reputable installers who did an
excellent job in our brand new home. I researched bamboo flooring at
several stores before choosing the material and on must have missed the
message when I was told that "we no longer have that particular
product". My $9000 floor is merely plywood with a thin sheet of brown
paper (bamboo) over it. It scratches easily and can't be touched up; has
white fibers coming out of some of the boards, looks dull after cleaning
with the recommended cleaner plus it crunches when you walk on it. No
kids or pets. We have been here only 6 weeks! This product does not live
up to the hype! Do not even consider buying it.
Date created: 2015-07-01
Name: Bob Larkins
Location: Dayton, OH
"Lock and Fold installation problems."
I tried to install lock and fold Bruce flooring and it was a nightmare!
Tongue and groove not perfect, but at least I was able to make it work.
Date created: 2015-06-25
Name: C. Luciano
Location: Rochester, NY
"What a nightmare!"
I ordered hardwood floors from Home Depot in May. The wood came in and
the installer declared it defective. This wood was not aligning
properly. We sent the wood back and reordered it. In the meantime, we
didn't have a toilet on our main level of our home since we had to pull
it out to install the floor. We've been walking on plywood which is
dirty and full of slivers. I watch my three small grandchildren and its
utterly dangerous on their little feet. My garage is also full of stuff
so I can't park my car there. New wood came in and again a new installer
said it was defective. Off 1/16 inch making big gaps. Don't ever buy a
Bruce floor. I guess I'm luckier than these other peoples reviews. Mine
never got installed.
Date created: 2015-06-21
Name: D. Rowley
Location: Western South Dakota
"Worst floor durability Iíve ever seen"
I bought this highly recommended Bruce 3-in wide Prefinished Oak
Locking Hardwood Flooring from Lowe's to install in my entire 5000 sq
ft home. (I obviously looked in the wrong places for recommendations!)
This floor installed well but has the poorest finish durability I've
ever seen. The office chair with rubber wheels dents the finish
dramatically and after 6 months it looks like it's been in a commercial
high traffic area instead of in a lightly used home office. We also
have trouble with the click lock opening is several areas. Due to the
expanse of floor covered it is almost impossible to get the affected
area to squeeze back tight or to replace. After my initial displeasure,
I closely read the warranty and discovered that basically anything that
touches the floor needs to have felt pads or other protection on the
feet to make a warranty request even possible. Lowe's has failed to
stand behind this in any way and Bruce's warranty is just a joke. I
don't know what I'm going to do but my brand new dream home has a
substandard looking floor that I paid a premium for. I would not buy
this again and recommend you don't either.
Date created: 2015-06-15
Name: P Riedel
Location: Lincoln, CA
"Beware! Bruce Flooring fraudulently failed to disclose coloring distortion"
Purchased new Bruce engineered flooring for ground floor rooms. Have
normal living room, dining room, family room furniture and area rugs.
Six months later, we replaced the family room rug with a smaller rug. We
immediately discovered that the floor areas not covered by rugs or
furniture had significantly darkened, not made lighter by light. The
areas under all area rugs as well as the furniture showed significant
lighter color than the open floor areas.
Bruce/Lowes and Lowes independent floor specialist's responses are that Bruce's warranty disclaims responsibility for this defect. They direct consumers to their warranty in which they recommend that "Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloration under the rug."
First, Bruce knows that light apparently darkens, not lightens, certain wood products they manufacture. It is not a question of "occasionally moving area rugs." Everything covering their floor will remain the original color and the uncovered floor area will significantly darken.
Second, it is not a matter of "may... give the appearance of discoloration..." It is absolutely certain that covered areas will not change color the way uncovered areas will darken. The difference in colors is profound.
Bruce covers up knowledge of the changes in the coloring of its wood floors and downplays the effect by recommending "occasionally" moving area rugs. Since the same discoloration exists under the legs of the furniture and everything else touching the floor directly, does this mean we must occasionally move everything else as well?
Date created: 2015-04-16
Name: John Grimmer
Location: Dolgeville N.Y.
20% of purchased flooring was rejects. Installation costs ran
higher. Carpenter had very hard time because of quality issues. Some
pieces warped. Some no tongue or groove.
Date created: 2015-02-25
Location: Albany, ga
"Fraud and deception"
Have 3 inch engineered Bruce floors in den, dining, hallway. Had nice
engineered wood removed in dining so that all would match. What a
mistake. Floors are curling and Lowes says it is a moisture problem. Not
so! We have a dehumidifier system under this house and all readings are
within normal range according to Bruce requirement. This is cheap and
faulty material. My complaints will go to the better business bureau.
Date created: 2014-10-21
Name: Diane Ladwig
Location: Lee's Summit, MO
Do not - I repeat do not purchase a Bruce product. They are jerks as far
as standing behind their product. We purchased their wood flooring & it
has scratches all over it. We have no pets or small children and we
don't wear shoes in our home. They said it normal wear & tear. Forget
the 25 year warranty; they won't honor it.
Date created: 2014-10-12
Name: H. Brown
Location: Rocky Mount, NC
"Bruce engineered hardwood"
This floor is the worst. I purchased $6000 worth of flooring from a
reputable carpet/hardwood floor company in Wilson, NC. I was replacing
the floors in my den, dining room, kitchen and entry way. The installers
were apparently contracted by the Flooring company and apparently they
were the low bid on installation. They did not seem to care and I had to
ask them to correct several things (ex. A large knot hole in the middle
of the floor) before they had even finished. The floor is a floating
floor due to my house being built on a concrete slab. The transition
molding looks cheap--I do not think they are real wood and the glue that
was used to install them lost it's hold long ago. The shoe molding also
looks cheap. My husband dropped a can of soup on the floor and we have a
permanent dent. I wish I had spent $3000 more for real wood floors. The
flooring company did not stand behind the floor and Bruce Hardwood told
me to contact the flooring company. They did not seem to care.