Consumer Reviews of Bruce wood floors
Popularity:
#20 of 28 brands of wood floors
17% of customers recommend
139 reviews with a
2 average rating
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Very Satisfied
22
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Somewhat Satisfied
3
-
Neutral
0
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Somewhat Unsatisfied
11
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Very Unsatisfied
103
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2023-09-11
Name: John
Location: Fort Wayne, IN
Model: c1134
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Great so far"
I had never installed flooring before, but after researching it, I carefully installed it for a dining room in our 1960s ranch about 11 years ago. It was easier than I had expected, and I loved the pre-finished oak. Apparently I did a good job because there have been no problems with warping, finish, or scratches. We have a dog and a 10-year-old boy and sometimes wear shoes in the house, and a corner of it is in a main pathway through the house. It still looks like it did the day we installed it. Very pleased. I wonder if some of these bad reviews were poor installations. I did find a few small pieces of the flooring in the 6 boxes that I didn't want to use because of color, knots, or some blemish, but those pieces were very few, maybe 2-3 sq feet out of 120 sq feet. I am pleased the exact style and color are still available because I had planned to replace kitchen carpet with hardwood. With the bankruptcy of Armstrong, a closely-related company, I am going to purchase what I need for the kitchen soon and have no hesitation with it. I thought this flooring should receive a good review. We have not babied the floor, we have used it as we normally would, and it has held up. I'd expect another 20-40 years before we need to refinish it.
Date created: 2023-09-08
Name: Felicia place
Location: Irvington Alabama
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"32,000.00 later… my floors ruined in 5 months"
I paid 32,000.00 for my Bruce floors 5 months ago. This is real oak. 3/4" thick and around 5 inches wide. Prefinished. I used TOP of the line glue to adhere them as stated was acceptable on packaging instructions. I hired a very well known flooring co to install.
I am 5 months in and ALL of my flooring is coming apart and cupping. They told me it was moisture. I have NO moisture anywhere in my home. I removed several boards and they are completly dry! My subfloor is completly dry! This wood is JUNK! I flip houses and this is the first time I've used this product. I lay floors all the time. I've NEVER had a problem with any other wood floor I've laid.
Stay away! Don't buy this product! You will regret it! I just threw away 32,000.00 and now I have to tear them out of my brand new 3800 square foot home. Terrible! Bruce, you should be ashamed!
Date created: 2022-09-03
Name: Karl Miner
Location: mn
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Extremely dissatisfied"
We put Bruce prefinished natural hardwood oak in our 36th house (we buy and sell homes)...it is as if they are the softest pine you have ever walked on, but they are oak...they scratch easier than any floor we have ever had...we wear socks or slippers in the house and have no pets...we will never buy this product again...
Date created: 2022-06-07
Name: B. Tote
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Does not last"
We had our Bruce flooring laid less than 5 years and started experiencing issues. At that time, the local store where we purchased the flooring had closed and therefore we tried to contact Bruce Flooring directly and were told we would have to pay to have an inspector come and look at the flooring. We could not afford that so we kept dealing with the floor. There is a 15-year warranty on the flooring and as the years went by, it got worse. The finish kept peeling off in well-used areas and in some places it started to splinter. So we decided to try contacting them through our local Lowes as they sell the product. Lowes did not know how to file a claim so it took several weeks of follow-up to even get a claim recorded and an inspector arranged. We had to constantly follow up with Bruce in order to have an inspector return our calls. He came out, took pictures and focused on one spot that wasn't that bad. We never got a copy of the report and had to contact Lowes for that only to learn that the inspector said there was nothing wrong with the flooring. It was normal wear and tear. We had over 3,000 sq. ft of flooring and we had to pay to have half of it replaced last year. Bruce would not stand behind their warranty. Do NOT buy this product. It does not hold up, it scratches, peels and splinters. Terrible mistake buying this stuff.
Date created: 2022-02-14
Name: Robin B
Location: Richmond, VA
Model: 3" 3/8" Bruce Springdale Gunstoc
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Cabin grade flooring"
My floor has held up very well. Even my dogs toenails did not hurt it. I bought the cabin grade of flooring or 2nds and it looks beautiful. In the next 6 months I plan to have a coat of poly to seal it permently.
Date created: 2021-12-22
Name: Terri Denk
Location: PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Definitely not what we expected"
We put a Bruce hardwood floor in our home 7 years ago. It just my husband and I live here. No shoes are permitted on in the house. So how the hell can anyone explain the stain just coming off? We have mark's all over where the stain went missing! This floor is garbage!! If you know of a class action lawsuit against Bruce, please lady all of us know. Thank you!
Date created: 2021-11-23
Name: E.W.
Location: Stillwater, Minnesota
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bad Home Depot Installation"
We are are busy parents that just sold our old house and bought a new house. We bought wood floors from home depot as a special gift for our upcoming anniversary.
We did our research on hickory wood by looking at their display and talking to their employees. When we got our floors installed it looked busy and didn't look anything like their display. Display doesn't show blonde parts of wood. If it did, we would have never gotten it.
Also the craftsmanship was very poor: fingerprints on the freshly walls, blemished parts of wood installed and a terrible trim job done.
Date created: 2021-11-20
Name: Laurie SG
Location: New Jersey
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Disgusted"
We had the floor installed in July. Within a month, nicks and scratches. We do not wear shoes in the house or have kids. We work hard for our money and want what we pay $$$ to look nice and last.
Date created: 2021-11-17
Name: J Lowe
Location: Canada
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor Quality & They Do Not Stand By Their Warranty! Stay Away!"
Our floors have the finish worn right off where the grain is higher, it is under 5 years on a 25 year warranty that specifically states "we warrant to you that for the period indicated (25 years)The finish on the covered product will not wear through and the finish will not separate from the flooring, under normal household use and when maintained within accordance of our recommended maintenance guidelines".
They denied our claim stating it's a "high traffic" area. We are a single family home, there is no "high traffic" here, it's just normal household use!
Then they said it could be due to "maintainance or excessive moisture intrusion". We used only Bruce hardwood floor cleaner and there is no moisture, it's nowhere near any moisture.
This is unacceptable, I also see other reviews with the same issues. Do not use this companies products. They do not honor their warranty, even when it's clear their product clearly has a problem. Shame on them, I will be taking this further! Run far far away from this company & their products!
Date created: 2021-01-04
Name: Devon Johnston
Location: PA
Model: Yorkshire/Sahara Color
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Horrible!"
We bought Bruce Hardwood flooring to put in our house after ripping out wall to wall carpeting. We paid a flooring company to install it. The initial look of it is nice, however, not a couple of months in and we started noticing that we were getting small splinters in our feet. My daughter actually got a HUGE chunk of splinter in her knee when she knelt down and slid on the floor (innocently, not rough housing). We do not wear shoes in the house. We do not have pets. We use appropriate cleaning methods and felt furniture pads to keep the furniture from gouging the floor. We are finding splintered edges in non-high traffic areas, as well as the main walk ways. We also have boards with powder post beetle holes in them. The installer brushed it off when I called him ("Oh, who would notice that anyway?" - Um... ME! The homeowner who paid for quality product and quality workmanship/installation!)... his guys should NOT have put those boards in... and honestly, those boards should not have been sold, period. We are NOT happy with these floors, especially for the money we paid. I would not recommend Bruce Hardwood Floors to anyone.
