Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 200 reviews with a 2 average rating
  • Very Satisfied
    34
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    11
  • Very Unsatisfied
    141

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: De Soto, KS

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet Sprouting Within a Couple of Days"
I spent a lot of money on the Shaw carpet and had it professionally installed. Within a couple of days Sprouting happened (little loops of carpet letting go). I filed a complaint and there was an individual that came out to inspect it. The person said that the protruding tufts or sprouts are consistent with damage by sharp objects being drawn across the carpet to catch a single tuff. Nothing of the sort happened. So only buy this carpet if you donít plan to walk on it, vacuum, or touch it in any way. The solution given to me was when a loose tuff happens, simply cut if off... which leaves a whole in your carpet. Super awesome customer service.


Date created:
Name:
Location: Michigan

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse for the Wear continued"
Well I am posting again, a conclusion to my complaint. I had the carpet professionally cleaned, at my own expense, it did not solve the problem area. The area raised up some of the crushing, but the flaw is still noticeable. So Same conclusion - defective carpet, that Shaw will not own up to.


Date created:
Name:
Location: Logan, OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unhappy"
We have had carpet in our homes for all our married lives of 50 years. This year we bought a new Shaws Carpet and after it was installed it looked like 50 people had walked on it showing every footprint. We were told it had a 60 day guarantee so we had the carpet place replace it with a carpet that had been in their shop for 10 years that was similar to our old carpet. Needless to say we are not pleased (but we are made that decision) and they tried to make us pay for the carpet they took up plus we had to pay double the labor. The new carpets are so soft that they show every footprint so my suggestion is to do what the younger generation are doing - choosing wood or tile. We sure wish we had!



Date created:
Name:
Location: Phoenix, AZ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy!"
Purchased "top-quality nylon" and within a few weeks it was showing wear... same as others here, in only a 2 person home. Spent more thinking we'd be getting better quality and this is horrible. I've owned several homes over many decades and the cheapest builder installed carpet I had w kids and dogs lasted more than 10 years. This is barely 6 months old and looks 10 yrs old. Shame on Shaw for selling this high priced garbage and then denying the claims.


Date created:
Name:
Location: Shepherd MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse for the Wear continued"
An update from my previous complaint, the Better Business Bureau let me post a comment on their website, which was basically the complaint as listed. The BBB sent me a reply later "Your review of Shaw Industries, Inc. Has been evaluated by Better Business Bureau staff. We were unable to accept it for the following reason: The customer submitted a complaint. If you have any questions or if you feel that this is an error, please feel free to contact us. Thank you. Better Business Bureau, Inc PO Box 4532 Chattanooga, TN 37405 " Apparently the truth hurts, and the BBB will only post complaints that are not bothersome to their clients. So I close my case, with the satisfaction that I had planned on replacing the carpet with hard flooring in the near future anyway - but it won't be Shaw ;)


Date created:
Name:
Location: Glenshaw, Pa. 15116

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality, and warranty?"
Carpet looks terrible. Complained to Shaw. They sent an adjuster. He said it was ok. Shaw wouldn't do anything. We are buying new carpet, but never Shaw.


Date created:
Name:
Location: Shepherd MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse for the Wear"
We built a new house, have all Shaw carpeting throughout. The carpet gets vacuumed once a week, there is only 2 of us living here. Within 6 months it started showing some signs of wear. After a year we called and complained. Shaw sent an inspector out to look at it, took pictures, pulled threads out of the worn areas and out of other areas, wiped the carpet with a wet white cloth, raked the worn areas, reviewed our vacuum cleaner, and several other tests. The report we got back indicated there was nothing wrong with the carpet, it was a User Maintenance Issue. So I wrote to Shaw, asking to explain what that meant and what I should do or should have done. The answer was buy a new vacuum cleaner. Now the report on the vacuum cleaner only indicated that the a scuff pad had some scratches in it. I borrowed a Dyson Vacuum, that made no difference, I bought a Carpet Rake, that helped a little, but you can still see the worn areas. Shaw didn't change their stance. So I wrote to the Better Business Bureau. Shaw gave their point of view, which I contested. So then they offered a free cleaning. Now why would I want a cleaning in place of replacing the worn carpet, especially since it isn't dirty. I declined, and will not buy any Shaw flooring again.


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet we ever owned"
This P E T carpet we purchased was supposed to be their best. That was lie! In less than a year it wore out, with just two old people living in home. Called Shaw and they said matting and wear is not covered for any warranty. They even wanted know how many people in home how much you weigh and if you have a dog and how much it weighs, how often vacuumed and shampooed and do you rotate your furniture! Do not buy this brand if you want a good carpet. Owned a few brands of carpet over 40 years this has to be the worst ever bought.



Date created:
Name:
Location: Independence. MO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"So disappointed!"
We also bought Shaw Carpet through Costco. Costco normally provides an upgrade on all products. We thought this would be a good choice. It isn't. It started looking ratty in the traffic areas very soon after the install. There are only two of us and we are retirement age. We have no pets or grandchildren to be hard on this carpet. There is no excuse other than a very poor product. We are so disappointed in this carpet!


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw carpet absolute trash! Warranty trash"
Purchased less than a year ago was told it was the top of the line the best! It's wearing out from foot traffic from two 60 year old people! Tried their warranty and hears the crap they ask how old are you? How much you weigh? Do you have a dog? How much does dog weigh? Do you rotate your furniture? How may people in house? How often you vacuum? How many times have you shampooed it? Can you believe all the ways they try to get out of warranting it? Do not buy Shaw carpet it is trash.

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