Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 183 reviews with a 2 average rating
  • Very Satisfied
    32
  • Somewhat Satisfied
    8
  • Neutral
    5
  • Somewhat Unsatisfied
    9
  • Very Unsatisfied
    129

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Bellingham, WA
Model: Platinum Twist Grey Fog

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst than worst carpet"
For carpet that cost over $3 a square foot, it is the worst carpet ever. We have had the carpet recently installed. We are two older adults so there is no kids in the house. Don't by it if you do. We have vacuumed and cleaned as the paperwork says, but the carpet is still matting and looks as if it is 20 years old. I have even tried a different vacuum and it still does not help. I am stuck with this carpet for many years to come and I regret putting in my house. The carpet that I replaced was put in back in the 70s and it was in better shape after 40 years. I wouldn't put this crap in a rental home. And the bad thing working with the Shaw company is the worst. I am surprised they have a Better Business Bueroue rating like they do. Customer service sucks, can't get any help...nothing out of them. And the place we bought can't help either. Worst of the worst.


Date created:
Name:
Location: Grabill, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very dissatisfied"
We purchased $8000.00 worth of carpeting. It has pulls and runs and looks terrible. Shaw sent out an independent inspector. They say there is nothing wrong which in reading the other reviews seems to be what they always conclude. At this point we cant afford to replace. Never buying Shaw again.


Date created:
Name:
Location: Homosassa, FL

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Pet protect-it isn't"
We purchased Shaw Petprotect Bianca Sammy Berber Indoor carpet. We were told by the Lowe's salesman that it would protect against cat throw up and dog accidents. It does not. My cat threw up on it and it is as difficult to clean as my 12 year old carpet was. The salesman did not tell us that my dog's toenails would snag the carpet with just normal wear. The installer told us that. It does snag and must be clipped or the carpet will run. I will have a bald carpet in a couple of years.



Date created:
Name:
Location: Clyde,TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"What Warranty?"
The Shaw carpeting in home received stain from water leak. According to website Shaw gurantees its carpeting against staining. Tried cleaning carpet but stain remained. Wrote Shaw only to discover that Shaw requires customer to have carpeting professionally cleaned every 2 years in maintain warranty. Cost of professional cleaning equals a 1/3 of the cost of new carpeting plus padding and installation.


Date created:
Name:
Location: Santa Barbara
Model: Caress Artisan

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Not Happy with Shaw"
I replaced wool carpeting that was 30 years olds with Shaw Caress Artisan. I've had it a year and religiously followed the recommended vacuuming and cleaning. I have had it one year and know for sure that it will not look decent in three years. It pulls, acts like a dirt magnet and doesn't look clean even after a professional clean. The stairs are horrible. It has some fancy guarantee, but after reading these reviews, I don't have much hope. I should have just done hard floors since the cost of replacing the wool was too much.


Date created:
Name:
Location: Lenexa KS

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Sprouts"
Spent tons of money on there carpet and something happen little sprouts are coming up like loops everywhere in my whole house! Had a installer come out and said just cut it a while back, but now it's everywhere have a little baby starting to craw what I'm I supposed to do not vacuum my carpet! Filling a claim not going to take just cut it as a answer I know that! Just makes me really sad so much money. Oh got it from Home Depot ugh yea they didn't say a thing about this happening!


Date created:
Name:
Location: AZ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Shaw Carpet"
Worst carpet ever! Picked the basic carpeting (in order to save a little money) for a new home build. Matting after 6 months. Warranty does not cover. Offered to replace with exact same carpet. Declined because we don't want to be inconvenienced by the disruption of installation and the matting would/could happen in another 6 months. Wears horribly. Would never purchase Shaw carpet again.


Date created:
Name:
Location: Orange County, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Company Ever"
I contacted Shaw customer service, asking them if they could provide the specifications for the carpet they manufacture: Weight(Ounces per square foot), Thickness(Typically in Denier), Density(Threads per inch). Here is their response(verbatim): "We have no way to search for products..." In other words, Shaw, purported to be the largest carpet manufacture in the world cannot provide the most basic information about their carpets. If pre sale support is this bad, can you imagine how poor the post sales support must be.



Date created:
Name:
Location: Slippery Rock, PA
Model: Counterpointe

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware!"
I purchased Shaw Counterpointe carpeting in early May. As it was being installed, it looked like the wrong carpet. It was. Shaw send the wrong carpet! Two months later, Shaw has still not come through with the carpet we ordered. They keep sending samples that aren't even close to the original sample we ordered from. Never again will I purchase carpeting from Shaw. I want this stuff out and will order from another company.


Date created:
Name:
Location: Waterford, MI
Model: Caress III

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Customer Service"
We purchased over 1200sq foot of Shaw Caress III carpet at the World of Floors in art van back in 2013. We purchased the recommended vacuum cleaners and got the carpet cleaned professionally per the warranty requirements. Early this year we noticed that one area in a heavy traffic area was starting to matte up and look very warn out. We have two dogs so I am sure that did not help the situation at all. Long story short, we put in a warranty claim via Art Van and after providing some pictures and evidence of the damage, we got the whole house replaced with new carpet. I am not sure why I see all of these reviews with Shaw's customer service but I would highly recommend you buy your carpet through World of Floors, they are awesome when it comes supporting the customer after the purchase. I am extremely happy with Shaw's Cashmere Caress iii carpeting, Shaws's customer support and the World of Floors @ Art Van. Support team, truly a winning combination.

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