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Consumer Reviews of Shaw carpets
Popularity:#22 of 31 brands of carpets
38% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.
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Date created: 2013-01-31
Name: Ken Myres
"Carpet deteriorating under a year old. Shaw will not help."
Carpet under a year old and is matting and fading. Very unhappy. Willing to pay for upgrade. Cannot get any one to help us. We are senior citizens and have been ripped off. Hey Dyson....Do you know how Shaw bad mouths your product.
Date created: 2012-11-29
"Carpet Falling Apart"
Have had the carpet in for just under 3 years. We called Lowes because we had an area that was "bubbling". They came out to re-stretch the carpet (for a fee). When he did, the carpet literally started pulling apart. Now we have loose, wrinkled carpet throughout the house. Shaw says the warranty is void because we did not have the carpet professionally cleaned within 2 years. Like THIS would have kept the carpet together!
Date created: 2012-11-28
Name: Bill Tausch
"Some Strange Postings Here....,"
I purchased Shaw carpeting a few months ago and love it. It's their higher end carpet with the thick padding. I've noticed the latest negative postings which give Shaw a 1 rating out of 5 seem to be worded similar (At least most of them). For the ratings to suddenly go down as they did is unusual. I'm wondering if someone, a competitor or someone who has a grudge posted many of those low ratings. I have 3 friends who have Shaw carpeting and all are satisfied. I realize there will be complaints but not like these all in a row. Strange indeed.
Date created: 2012-11-20
We bought our home in 2010 ($500,000.00 Home), and within 3 months noticed the builders grade carpet was starting to show wear, crushing in pathways, and each time I vacuumed the vacuum cleaner had to be emptied as it would become full of fibers. I read in the reviews that the builders keep Shaw in business with this cheap trailer carpet. Understand, there are only two of us who live here and are gone all day at work. We do have two dogs, but they weigh 7 lbs and 20 lbs, and are in a kennel during the day as well. I brought this to the attention of the home builder right away and they blew me off. Said it was normal wear and tear. I consequently continued to complain over the course of the year, and received no service, ad was even ignored. Finally the Shaw company sent out a service rep in February 2012. His results came back that we were using too strong of a vacuum cleaner, maybe a Dyson or Sharp, and we should be cleaning our carpet more regularly...WHAT?? So we were once again denied service and our carpet continues to deteriorate. Yesterday I decided to try one more time because I have to think of replacement because frankly I am embarrassed to have people in. I called the Shaw company to find out to my dismay that they had approved replacement, but K-Hov denied it because they did not want to pay for the labor to replace it. I am livid!!!! Now we shall see what happens...will Shaw replace it with a decent carpet or the same crap, and will K-Kov step up with the labor costs as well as a a new pad???
Date created: 2012-11-16
Name: new home buyer
"builders keep them in business"
Builders looking for cheap carpet are keeping Shaw in business. This is why no one cares about these reviews... Builders are still making a profit.
Date created: 2012-10-22
Name: Christine R.
My husband and I purchased a Shaw carpet (Platinum) 3 years ago. We are so disappointed. I started noticing the compaction about a year after we had it installed although it may have started earlier and I wasn't paying attention. It doesn't clean well and the warranty isn't worth the paper it was written on. I think they are a poor carpet manufacturer that really doesn't give a crap about their product. I will never buy a Shaw product again and will definitely be telling other people - stay away or you too will be burned. Our saving grace is that the manager of the store we purchased it from is trying to resolve this problem one way or the other. Wish I had read reviews before making the purchase. Never, ever had a problem with carpeting before this fiasco.
Date created: 2012-10-01
"Carpet won't stop stretching and wrinkling"
Purchased Shaw Tuftex/Anso carpeting in a texture pattern and had it professionally installed through Costco 5 months ago. Carpet keeps stretching and wrinkling, even though the installer has been out to re- stretch it. I believe there is a problem with Shaw soft-back carpets. Don't purchase this carpeting.
Date created: 2012-09-10
"extremely poor customer service"
Had trouble after paying for merchandise, contacted store managers and got the run around, Called rite rug company where I purchased the carpet ,no help what so ever and rude on top of that. Contacted Sales rep for area unresponsive/no help. Last Attempt Shaw corporate office..customer service rep....so rude and unhelpful ask to speak to supervisor..was put on hold for 30 minutes at which time I hung up. I have an interior design company and worked in the business for over 20 years and will never buy shaw products again. Contacting attorney...
Date created: 2012-08-27
"Shaw area rugs"
Have waited 3 years for Shaw area carpets, one 7' other 5' to lay flat under furniture. Called store that sold it, they replaced the 7' one...same problem. Finally called Shaw direct they said they were real "sorry" but nothing they could do about the ripples but try laying it upside down or putting something heavy on it. Nothing works! Don't want this experience again so no more Shaw carpets! Buyer beware.
Date created: 2012-08-19
Name: R Monzyk
"Design Texture Platinum"
I had Shaw Design Texture Platinum (top of the line) installed one year ago. Almost immediately I started noticing a couple areas with the tips 'fuzzing' and matting. It looks worse at one year than our old carpet at 19 years old. I contacted Shaw online and started a process to have an "independent" inspector look at it. Long story short, they said it was a maintenance issue and not covered by warranty. They said we should have a hot water extraction done. How can that stand up the pile and put the tips together? There are only 2 of us here. We had our old carpeting when we were raising 3 kids and it didn't look like this. We have another brand of carpet in the bedroom and on the stairs for over 5 years and it looks as good as new. Shaw's warranty is worthless. They'll always decide it's not a manufacturing defect.If money were no issue, I'd have it replaced immediately. Never again will I buy from Shaw. Do yourself a favor and run...