Consumer Reviews of Shaw carpets
#9 of 14 brands of carpets
23% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2016-05-03
Name: Thelma Farmer
Location: Logan, OH
We have had carpet in our homes for all our married lives of 50 years.
This year we bought a new Shaws Carpet and after it was installed it
looked like 50 people had walked on it showing every footprint. We were
told it had a 60 day guarantee so we had the carpet place replace it
with a carpet that had been in their shop for 10 years that was similar
to our old carpet. Needless to say we are not pleased (but we are made
that decision) and they tried to make us pay for the carpet they took up
plus we had to pay double the labor. The new carpets are so soft that
they show every footprint so my suggestion is to do what the younger
generation are doing - choosing wood or tile. We sure wish we had!
Date created: 2016-04-22
Name: K Larsen
Location: Phoenix, AZ
"Do not buy!"
Purchased "top-quality nylon" and within a few weeks it was showing
wear... same as others here, in only a 2 person home. Spent more thinking
we'd be getting better quality and this is horrible. I've owned several
homes over many decades and the cheapest builder installed carpet I had
w kids and dogs lasted more than 10 years. This is barely 6 months old
and looks 10 yrs old. Shame on Shaw for selling this high priced garbage
and then denying the claims.
Date created: 2016-04-16
Name: B rdon Joslin
Location: Shepherd MI
"Worse for the Wear continued"
An update from my previous complaint, the Better Business Bureau let me
post a comment on their website, which was basically the complaint as
listed. The BBB sent me a reply later "Your review of Shaw Industries,
Inc. Has been evaluated by Better Business Bureau staff. We were unable
to accept it for the following reason:
The customer submitted a complaint.
If you have any questions or if you feel that this is an error, please feel free to contact us.
Better Business Bureau, Inc
PO Box 4532
Chattanooga, TN 37405 "
Apparently the truth hurts, and the BBB will only post complaints that are not bothersome to their clients.
So I close my case, with the satisfaction that I had planned on replacing the carpet with hard flooring in the near future anyway - but it won't be Shaw ;)
Date created: 2016-03-31
Name: Victor Ilnicki
Location: Glenshaw, Pa. 15116
"Poor quality, and warranty?"
Carpet looks terrible. Complained to Shaw. They sent an adjuster. He
said it was ok. Shaw wouldn't do anything. We are buying new carpet, but
Date created: 2016-03-18
Name: Gordon Joslin
Location: Shepherd MI
"Worse for the Wear"
We built a new house, have all Shaw carpeting throughout. The carpet
gets vacuumed once a week, there is only 2 of us living here. Within 6
months it started showing some signs of wear. After a year we called and
complained. Shaw sent an inspector out to look at it, took pictures,
pulled threads out of the worn areas and out of other areas, wiped the
carpet with a wet white cloth, raked the worn areas, reviewed our vacuum
cleaner, and several other tests. The report we got back indicated there
was nothing wrong with the carpet, it was a User Maintenance Issue. So I
wrote to Shaw, asking to explain what that meant and what I should do or
should have done. The answer was buy a new vacuum cleaner. Now the
report on the vacuum cleaner only indicated that the a scuff pad had
some scratches in it. I borrowed a Dyson Vacuum, that made no difference,
I bought a Carpet Rake, that helped a little, but you can still see the
worn areas. Shaw didn't change their stance. So I wrote to the Better
Business Bureau. Shaw gave their point of view, which I contested. So
then they offered a free cleaning. Now why would I want a cleaning in
place of replacing the worn carpet, especially since it isn't dirty. I
declined, and will not buy any Shaw flooring again.
Date created: 2016-02-28
"Worst carpet we ever owned"
This P E T carpet we purchased was supposed to be their best. That was
lie! In less than a year it wore out, with just two old people living
in home. Called Shaw and they said matting and wear is not covered for
any warranty. They even wanted know how many people in home how much
you weigh and if you have a dog and how much it weighs, how often
vacuumed and shampooed and do you rotate your furniture! Do not buy
this brand if you want a good carpet. Owned a few brands of carpet over
40 years this has to be the worst ever bought.
Date created: 2016-02-21
Name: Karen Kennedy
Location: Independence. MO
We also bought Shaw Carpet through Costco. Costco normally provides an
upgrade on all products. We thought this would be a good choice. It
isn't. It started looking ratty in the traffic areas very soon after the
install. There are only two of us and we are retirement age. We have no
pets or grandchildren to be hard on this carpet. There is no excuse
other than a very poor product. We are so disappointed in this carpet!
Date created: 2016-01-16
Name: Terry garten
"Shaw carpet absolute trash! Warranty trash"
Purchased less than a year ago was told it was the top of the line
the best! It's wearing out from foot traffic from two 60 year old
people! Tried their warranty and hears the crap they ask how old are
you? How much you weigh? Do you have a dog? How much does dog weigh?
Do you rotate your furniture? How may people in house? How often you
vacuum? How many times have you shampooed it? Can you believe all
the ways they try to get out of warranting it? Do not buy Shaw
carpet it is trash.
Date created: 2016-01-15
Name: Unsatisfied in CO
Model: Shaw Berber Carpet
"Another Unsatisfied Customer"
Looking up Shaw Carpet and customer reviews I am shocked to see how many
other unsatisfied customers are out there. I thought Shaw was one of the
best. We purchased a high grade Shaw carpet 4 years ago only to have it
break down within 1.5 years. The company we bought it from replaced with
another 'high grade' Shaw berber carpet. It is 2 years later and the
carpet has done nothing but ravel on the edges, wear in high traffic
spots and basically look horrible. If a piece of the carpet ravels and
you pull on it, it continues to run thru the entire carpet. This is not
how it should be. We went back to the company we purchased it from and
they tried to get a warranty from Shaw only to be denied. I can promise
that whatever I end up replacing this with will not be a Shaw carpet.
Nor would I ever recommend a Shaw carpet to anyone. We own a business
and are in people's homes every day, asking for referrals and home
improvement ideas. Shaw will be discussed as an option to never go with
based upon our experience.
Date created: 2016-01-12
Name: R. Mann
Location: Redding, CA
Shaw carpeting, and top shelf padding, was installed throughout our home
in Sept. 2005. In 2007 we noticed lines running thru the carpet due to
what we thought was a poor install. Many calls to the supplier proved
fruitless so we hired a carpet installer to repair. He found that the
carpet backing was failing. Additional calls to the supplier and to shaw
were not returned. Most people that we've talked to are surprised by our
experience. I believe this is due to their Shaw's not handling problem
issues. If ours was an isolated incident then Shaw would have at least
attempted to back up their product.