Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 211 reviews with a 2 average rating
  • Very Satisfied
    36
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    149

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Medford, Or
Model: Platinum

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Depressed"
My husband and I purchased a Shaw carpet (Platinum) 3 years ago. We are so disappointed. I started noticing the compaction about a year after we had it installed although it may have started earlier and I wasn't paying attention. It doesn't clean well and the warranty isn't worth the paper it was written on. I think they are a poor carpet manufacturer that really doesn't give a crap about their product. I will never buy a Shaw product again and will definitely be telling other people - stay away or you too will be burned. Our saving grace is that the manager of the store we purchased it from is trying to resolve this problem one way or the other. Wish I had read reviews before making the purchase. Never, ever had a problem with carpeting before this fiasco.


Date created:
Name:
Location: Oakville, ON
Model: Tuftex/Anso

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet won't stop stretching and wrinkling"
Purchased Shaw Tuftex/Anso carpeting in a texture pattern and had it professionally installed through Costco 5 months ago. Carpet keeps stretching and wrinkling, even though the installer has been out to re- stretch it. I believe there is a problem with Shaw soft-back carpets. Don't purchase this carpeting.


Date created:
Name:
Location: ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"extremely poor customer service"
Had trouble after paying for merchandise, contacted store managers and got the run around, Called rite rug company where I purchased the carpet ,no help what so ever and rude on top of that. Contacted Sales rep for area unresponsive/no help. Last Attempt Shaw corporate office..customer service rep....so rude and unhelpful ask to speak to supervisor..was put on hold for 30 minutes at which time I hung up. I have an interior design company and worked in the business for over 20 years and will never buy shaw products again. Contacting attorney...



Date created:
Name:
Location: Ventura, California

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw area rugs"
Have waited 3 years for Shaw area carpets, one 7' other 5' to lay flat under furniture. Called store that sold it, they replaced the 7' one...same problem. Finally called Shaw direct they said they were real "sorry" but nothing they could do about the ripples but try laying it upside down or putting something heavy on it. Nothing works! Don't want this experience again so no more Shaw carpets! Buyer beware.


Date created:
Name:
Location: Washington, Mo
Model: Design Texture Platinum

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Design Texture Platinum"
I had Shaw Design Texture Platinum (top of the line) installed one year ago. Almost immediately I started noticing a couple areas with the tips 'fuzzing' and matting. It looks worse at one year than our old carpet at 19 years old. I contacted Shaw online and started a process to have an "independent" inspector look at it. Long story short, they said it was a maintenance issue and not covered by warranty. They said we should have a hot water extraction done. How can that stand up the pile and put the tips together? There are only 2 of us here. We had our old carpeting when we were raising 3 kids and it didn't look like this. We have another brand of carpet in the bedroom and on the stairs for over 5 years and it looks as good as new. Shaw's warranty is worthless. They'll always decide it's not a manufacturing defect.If money were no issue, I'd have it replaced immediately. Never again will I buy from Shaw. Do yourself a favor and run...


Date created:
Name:
Location: Davenport, Ia.

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality"
Installed whole house in April of 2011. In May the carpet had started to mat. The fibers appeared to melt together as though it had not cured before weaving into carpet. I/we immediately reported this to the local dealer along with pictures. They said they would take this under consideration. We than asked to see the local salesperson from Shaw. We were told that this was not allowed. We than got the phone number for Shaw and explained the problem. We were told we had to vacuum daily. This did not work. Finally Shaw sent in an independent party to do an evaluation. Long story short, the carpet was replaced, but not with the carpet we chose. I might add that when we chose the carpet we stated we wanted it to be of a quality to allow for wheelchair use. We were preparing the house for handicap use if needed. Shaw has a display stating the carpet would work for this but when we called Shaw we were told that the carpet would not stand up to that use.


Date created:
Name:
Location: Saskatoon, Sk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Shaw Carpet!"
Buyer beware! Do not buy Shaw carpet. There warranty means nothing. They are worse then insurance companies. The carpet started to Wrinkle everywhere within the first year. They try and blame the installer. The installer came back and stretched it three times over the last six years. But they still blame installation. Then how come my basement carpet isn't wrinkling?.... Because its not shaw! Now they are saying they are going to void our warranty because we didn't get it cleaned regularly ... How were we suppose to clean it when it's wrinkled everywhere. And as if the cleaning has anything to do with the carpet wrinkling!!!!! Our carpet is perfectly clean. Shaw should give customers written information on their obligations when buying carpet otherwise how are people suppose to know. What a bunch of thiefs!


Date created:
Name:
Location: Phoenix, AZ
Model: HGJ77

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Carpet"
We paid good money for "upgraded" carpeting from our homebuilder's interior design company, Primera, for our new home. The Shaw carpet started compacting after just 3 months. Now at 6 months there are places where it will no longer vacuum upright. There are only two of us in the house. Shaw company hired an inspector and determined there is nothing abnormal and pile compaction is not a warranty item! We recommend not buying Shaw carpet!



Date created:
Name:
Location: Delaware County. Pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Rug"
Shaw rugs is one of the worst rugs I ever purchased. My rugs are 3 months old and are flatten to the the ground. No satisfaction at all from the company. They sent inspector they hired, who further added insult to injury, my pulling my carpet back to see what kind of padding was under the rug and never tacked rug back down.


Date created:
Name:
Location: Edmonton, AB

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet/warranty EVER!"
Purchased a home with new carpeting that was Shaw brand. After the first 6 months in the home the carpet pilled and also came off in the vacuum stringey stuff wrapping around the brushes. The company came out and did an "assessment" only to come back saying it was fine. Well about another year later it starts to stretch, and the carpet is looking like it is 10 yrs old now...only 4. And one person living in the house! This company, nor the installers stand by their products. Do not buy from them or Builders Flooring.

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