Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 211 reviews with a 2 average rating
  • Very Satisfied
    36
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    149

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Calgary
Model: Anso Nylon

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Dissappointed"
They do not uphold there warranty so dont believe anything they say. We have had are carpet for 4 years only and steamed cleaned professionally every year and the stains show even more and don't come out. Dissappointed in there keeping true what they say. I have all receipts and warranty to prove and they wont warranty it. Dont believe what they say about stain warranty. Not true. Very dissappointed in company and will not be using them again and I definitely won't be recommending that's for sure.


Date created:
Name:
Location: Berkeley
Model: Tuftex Del Morro

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Echoing (unhappy) experience with Shaw carpeting"
Like others' experience, our Shaw carpeting, laid in a careful home with two adults who never wear shoes indoors, began to show wear within two years. It also began to stretch and bulge. Shaw's 'process' for remedying a dissatisfied customer's complaint is more of an endurance contest than a program to produce satisfaction. Obviously we will never purchase another Shaw product and will advise all our remodeling clients to avoid Shaw as well.


Date created:
Name:
Location: Mt. Pleasant, SC
Model: Artist View Loop

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"How Not to Stand by Your Warranty"
We purchased carpet for our bedroom after very successfully living with berber carpet for a number of years. After less than a year, I called the shop from which I made the purchase, advising I could see wear spots and a wear path from the door to the bathroom. They filed a claim for us with Shaw who sent out an inspector. After only 8 months activity by two elderly adults (no dog, no children) and careful Miele vacuuming, this "inspector" called it "normal wear and tear". This "normal wear and tear" was much worse than my 18 year old carpet on the stairs and upper floor. I could literally close my eyes and find the bald spots. It wore very poorly and, of course, I would not buy Shaw brand carpeting again.



Date created:
Name:
Location: san clemente,CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet"
2 1/2 years after shaw carpeting installation my carpet completely faded& lost actual coloring.you can see where a lamp & table were when moved.An independent carpet analyzer tested & determined "fume fading".what a joke...I purchased through LA carpet.they would not fight for the customer what so ever! needless to say I cannot recommend either company


Date created:
Name:
Location: Wash., DC
Model: Well Played

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Happy with carpet"
Installed this carpet 6 months ago and have been happy with it. Liked the color options and texture of carpet. Vacuums well too.


Date created:
Name:
Location: Pontefract

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Exceptional service"
I have used this company several times in the past 2 years and found their offers unbeaten, the quality of the work was excellent and completed the jobs in a timely manor, will definitely use again.


Date created:
Name:
Location: Virginia Beach, VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy Shaw carpeting"
My husband and I are retired with no pets or children. Two years ago I bought very expensive, top of the line Shaw carpeting for my entire house. After 10 months the carpet looked 10 years old. Representative said he had never had any complaints about the type of carpet I had, but agreed it did need to be replaced. I had new Shaw carpet installed 6 months ago and this carpet looks worse than the previous one. They are replacing this carpet but I was told that I used the wrong vacuum, didn't vacuum enough, and had not had the carpet professionally cleaned. Fortunately, they are refunding my money and I do not have to buy Shaw Carpeting. Getting the 3rd carpet installed in less that 2 years. I appreciate the new carpet but the amount of work that it takes to unload my dining hutch and side board is very time consuming!


Date created:
Name:

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"4 year old carpet - 20 year warranty worthless"
Bought Shaw carpet 4 years ago but just at the 1 year mark noticed flattening of carpet near our chairs and couch. We don't wear shoes in that room and vacuum 2x weekly. Shaw rep came out and said in essence nothing wrong with carpet. Now 4+ years we are very unsatisfied and looking to replace, realizing the 20 year warranty means absolutely nothing to the consumer.



Date created:
Name:
Location: CA
Model: StainMaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless Warranty"
They boast about their carpet being pet-friendly, what a joke! One time accidental dog urine incident resulted in the color loss of the carpet. StainMaster denied our warranty claim stating they don't warranty color loss caused by carpet cleaners. The only carpet cleaner I used was the Shaw carpet cleaner provided by the retailer that installed the carpet. StainMaster is without a doubt the Most Unethical company that I have ever had the displeasure of doing business with. I will never again buy anything that has a StainMaster label.


Date created:
Name:
Location: Frederick, Md

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Poor Quality"
Purchased a new condo and picked out a shaw carpet at the design center. I also made 2 upgrades from the builders choice. Within 6 months the carpet looked like it was there for 6 years. I contacted the contractor that installed the carpet with no satisfaction and decided to deal with Shaw corporation directly. After many phone calls, emails and inspections made by a representative, they changed out the carpet and that was about a year ago. I did appreciate the fact that they did this, however again the carpet looks like its been here for years. At their request when they decided to change out the carpet they recommended that I change the vacuum cleaner that I was using and I did at a cost that I did not want to pay. Unfortunately, that did not change anything and for me it just comes down to the quality of their carpet. I will be changing out the carpet in the near future but will never purchase a shaw carpet again. Side note....other residents in my condo building are faced with the same situation.

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