Consumer Reviews of Shaw carpets

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created: 2012-05-14 Name: Marilyn
Location: Edmonton, AB

Satisfaction Rating:

Review:
"Worst carpet/warranty EVER!"
Purchased a home with new carpeting that was Shaw brand. After the first 6 months in the home the carpet pilled and also came off in the vacuum stringey stuff wrapping around the brushes. The company came out and did an "assessment" only to come back saying it was fine. Well about another year later it starts to stretch, and the carpet is looking like it is 10 yrs old now...only 4. And one person living in the house! This company, nor the installers stand by their products. Do not buy from them or Builders Flooring.

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Date created: 2012-05-01 Name: k marshall
Location: la jolla, ca

Satisfaction Rating:

Review:
"Dishonest"
I am amazed at all the similar comments. We also had a sub contracter come out to evaluate our carpet. we purchased carpet in 2009 -- it looks like 1999. Was told by Shaw "normal wear and tear". In other words: I am crazy. Someone needs to become accountable for this sham. I will see what I can do how about all of you? This is unexceptable and dishonest. We bought our carpet at Home Depot. Maybe i will start there.

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Date created: 2012-04-23 Name: Jodie Simons
Location: Salt Lake City, Ut

Satisfaction Rating:

Review:
"Tin Cup"
I bought Shaw Flooring carpet from Carpet One in Utah. Had it installed on 03/12/2011. I was told they have one of the "best" warranties. I had 3 requirements - furniture marks come out easily - cat puke stains come out easily - and no wear patterns. Well I don't have marks from my furniture and the cat puke stains come out - but I have wear patterns. After have it inspected twice - and cleaned I was told this condition is called "shading". This occurs where I walk frequently. To me this is a wear pattern - and a bad lot of carpet. Shaw Flooring does not stand behind their product and keeps producing crap. Carpet One has offered to pay 75% of the cost for new carpet - does not have to be Shaw - but then I'm into this carpet another $900-$1000. I paid much more than I had planned because it was such a "good" product according to the salesman. I will never buy Shaw Flooring again - I would definitely tell others to NOT buy their products!! In this day when the economy is so bad you would think they would take care of their customers - but they don't - so if in the near future you hear of them going under - we know why!!

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Date created: 2012-04-18 Name: J. Powell
Location: Seattle, wa

Satisfaction Rating:

Review:
"great for 9 years now??"
I read C.R. and carefully looked for all the things they say to check for quality. That probably helped us make it to 9 years with it looking great. This year, 1 year before warranty is up, it's not perking up so well after cleaning any more. Sounds good until you learn that great carpets should be able to last much longer. My in-laws' carpets have lasted much longer. We bought the high-end cut pile from Lowe's and top-of-the- line pad (rubber). The rubber pad has been fantastic. Next time (in a year or two) I think I'll try one of the higher end lines which may be a bit more but if they last longer, should be cheaper in the long run. Oh, and my carpet cleaner does keep turning up lots of fuz from the carpet. It is still soft, though, color has stayed great, no problems with stains (come out with carpet machine). The only complaint it that it's matting more easily now. C.R. did say that it pays to put more into the pad, not so much into the carpet (but not lowest quality, either). I'd say I agree.

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Date created: 2012-04-09 Name: Diane Aldridge
Location: elizabeth city, nc

Satisfaction Rating:

Review:
"Disappointed"
Did so much research and decided on Shaw for living room and hallway installed October 2010. Here we are 16 months later and the color is fading plus showing wear patterns. My windows are tinted and have blinds. Light should not be fading the carpet. As for wear - the only two in this house are my husband and myself (2 seniors). Very, very upset and disillusioned. Had an 8lb smart pad installed as well.

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Date created: 2012-03-20 Name: Brian Borges
Location: Micanopy, FL

Satisfaction Rating:

Review:
"Shaw matting carpet"
We put Shaw carpet in our whole house in Sept. 2011. The carpet was rated for 7/10 wear resistance and this wasn't the cheapest carpet by any means. By Nov. we noticed matting, even in the closets! We called the local dealer (Great Lakes Carpet and Tile), who had poor customer communication and they simply said we needed to vaccum it 3-4 times/week! This didn't take care of the issue and after weeks of trying to get something more done, an inspector came out in January. After about 6 weeks, Shaw informed us that the matting was "normal wear" and not warranty. When friends come over, they ask "Didn't you get new carpet?' Because our 6 month old carpet looks like a 5 yr. Old carpet! Absolutely terrible product, especially for the money we spent! I will never buy anything from Shaw again. Terrible product; terrible customer support!

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Date created: 2012-03-09 Name: Tracy
Location: Longmont, CO

Satisfaction Rating:

Review:
"Expensive Horrible Lesson"
After my nest emptied, I invested in a "good carpet". I picked out a beautiful Shaw frieze in shades of brown. It was so soft and lush, with strands an inch long. I also invested in an 8 lb Shaw pad, the best in stock, and was told that this would even double the warranty of the carpet! I loved this carpet... for about a year. Then it started laying down. I got a carpet rake. Tried Host cleaner first (recommended by local carpet store). Then got it steam cleaned. Nothing worked so I called Shaw. They sent out guys who took pictures and pulled strands of carpet. They took a pad and carpet sample from an extra piece in the garage and filed it with a report. Oh, guess what? Yep. Normal wear and tear. This is NOT normal. The strands are laying down flat. The carpet in the traffic areas is fuzzy. The carpet on the stairs looks awful. It doesn't even feel like there's any pad at all under the traffic areas. My 15 year old contractor-grade carpet looked better than this! I will NEVER again buy a Shaw carpet or pad.

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Date created: 2012-02-16 Name: C jones
Location: 80124

Satisfaction Rating:

Review:
"Worst carpet"
Worst carpet ever purchased. Called carpet store after six months...it looked worse than the 10 year carpet I replaced. Would love to sue.

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Date created: 2012-02-06 Name: D Bush
Location: IN

Satisfaction Rating:

Review:
"Warranty Not Honored!"
We purchased Shaw carpeting for our home. Within one year of purchase the carpet had delamination (backing separated from carpet). Shaw Inc sent out a independent inspector who claims it was either from "installation" or "environmental influences". Claim Denied! Do not use Shaw! They have been horrible to deal with and are a sub-par flooring company.

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Date created: 2012-02-03 Name: kenn stone
Location: vermont

Satisfaction Rating:

Review:
"Worse carpet ever"
I had Shaw Berber carpet installed about 3 years ago. Within 6 months snags started to appear, it was supposed to be snag proof, and a few months later as I was vacuuming and few long strands of the carpet tore out and wrapped around the brush. Snags continue to appear and another few strands tore out. This is the worst carpet I have ever seen, it is in worse shape than the old carpet that was 20 years old. I will not buy this brand name carpet again or recommend to anyone.

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