Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 203 reviews with a 2 average rating
  • Very Satisfied
    34
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    11
  • Very Unsatisfied
    144

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: CA
Model: StainMaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless Warranty"
They boast about their carpet being pet-friendly, what a joke! One time accidental dog urine incident resulted in the color loss of the carpet. StainMaster denied our warranty claim stating they don't warranty color loss caused by carpet cleaners. The only carpet cleaner I used was the Shaw carpet cleaner provided by the retailer that installed the carpet. StainMaster is without a doubt the Most Unethical company that I have ever had the displeasure of doing business with. I will never again buy anything that has a StainMaster label.


Date created:
Name:
Location: Frederick, Md

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Poor Quality"
Purchased a new condo and picked out a shaw carpet at the design center. I also made 2 upgrades from the builders choice. Within 6 months the carpet looked like it was there for 6 years. I contacted the contractor that installed the carpet with no satisfaction and decided to deal with Shaw corporation directly. After many phone calls, emails and inspections made by a representative, they changed out the carpet and that was about a year ago. I did appreciate the fact that they did this, however again the carpet looks like its been here for years. At their request when they decided to change out the carpet they recommended that I change the vacuum cleaner that I was using and I did at a cost that I did not want to pay. Unfortunately, that did not change anything and for me it just comes down to the quality of their carpet. I will be changing out the carpet in the near future but will never purchase a shaw carpet again. Side note....other residents in my condo building are faced with the same situation.


Date created:
Name:
Model: Pride and joy

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality"
Bought the pride and joy shawmark carpet 1 1/2 yr ago told this was a very high quality carpet and figured this would be the last carpet we had installed there has been a few times our dog has vomited on the carpet and a faded stain has been left i know the warranty does not cover dog vomit but for the cost of this carpet this problem needs to be fixed we will have to replace this carpet when we no longer have our dog buuut it will for sure not be with this brand



Date created:
Name:
Location: yesminw@cox.net

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor delivery"
Although Dalton Georgia is just a few hours away, apparently our town is not important enough to receive shipments on a timely basis. These people do not care about the needs of their customers, all they care is about their bottom line. I had already installed several hundred feet of carpeting for an office and needed another 400 feet of carpeting but they have rescheduled their delivery twice, putting my project way behind schedule. I do not recommend this company due to their lack of integrity! Paid more for this product, and I expected better service than this!


Date created:
Name:
Location: Roaring Spring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very disappointed in Shaw Carpet quality"
Dear Sir; Three years ago, when we purchased a house that needed carpeting, we were told that Shaw Carpets were among the best. We have been very, very disappointed. In three years, with two persons in the home and most time, wearing sox instead of shoes, the carpet soiled and does not clean up. We shampooed it and had it professionally shampooed but it does not come clean. We have been extremely disappointed in the quality of this carpet. We will not purchase Shaw Products in the future.


Date created:
Name:
Location: Michigan

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"All Newer Carpets Suck"
I suggest that anyone looking for a new carpet first read the information on this site. I found this site after reading the horrible reviews on ALL carpeting, which had me thinking to keep my old 17 year old floor covering. I now know what to look for in carpet, padding (an important item) and never believe a warranty because it's not worth the paper it's written on.


Date created:
Name:
Location: Upper Saddle River NJ
Model: Neyland style 662 color

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No dogs allowed"
I told the sales lady I needed a carpet that could hold up to my dogs nails (a 65 lb. labradoodle) She recommended this commercial carpet by Shaws. I bought it and now every time my dog comes to the house there are pulls all over it. We have another dwelling will lots of carpeted rooms (not by Shaws) that the dog lives in. They have no pulls. When I called the co. about it I was told Shaws carpets are for human traffic not dogs. What garbage. I'll never buy Shaws again.


Date created:
Name:
Location: Massapequa, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not purchase Shaw carpet"
I bought Shaw carping from Carolina furniture and carpet. The first time it was installed they had to come a rip it all up due to stain spots appearing within 3 weeks of being installed. The company sent a rep. To come and test the carpet for defects, you guessed it was was a defective carpet. Carolina furniture told me to purchase a better grade I did all together the carpet cast me over $3000 dollars. The carpet that I paid more for has been down for 2 years and it looks like itís 15 years old. I would never ever recommend Shaw carpeting to anyone. By the way there is only me and my husband on the home so it can not be blamed on to many people in the house.



Date created:
Name:
Location: Prairie Village, KS
Model: Out of Sight II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Routinely catches, it absorbs dirt like a sponge, and is never clean looking"
We purchased 2 levels worth of flooring from Home Depot. Within several months this product (highly recommended by HD and with a Lifetime Warranty from Shaw is performing poorly. The carpeting routinely catches, it absorbs dirt like a sponge, and is never clean looking. Shaw sent an "independent" inspector to review this who wrote a very lengthy report that threw HD and its installers under the bus. This carpet is garbage and the company clearly has no interest in standing behind it. I will intentionally seek out alternative manufacturers in the future. This company is an embarrassment.


Date created:
Name:
Location: Brookville in
Model: AG cocktail party

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Another casualty of Shaw warranty"
We purchased $7000.00 worth of what we were told was top of the line carpeting 4 years ago. There are only two of us in the home. The carpeting in the traffic areas especially looks horrible. Even after vacuuming they look worn and frayed. There are a few small orange spots that we have, but I told the inspector they weren't the issue. I don't know what the spots are. We had our carpeting cleaned per the warranty. The wearing is why we are so dissatisfied. He was clearly bought and paid for by the manufacturer. The more he talked the clearer that became. I told him he was a walking advertisement for hardwood flooring. He just ignored the wearing and concentrated on the spots. He told us stories of a situation of a teenage girl in a home he had once inspected washing her acne with hydrogen peroxide. He said that gets into the carpeting and causes spots. We don't have any teenagers and the story doesn't apply to us. He actually put that story into our review. We got a snow job of snow jobs! We got the ole bait and switch. He didn't mention the real problem and got out of dealing with it by changing the focus. Blaming hydrogen peroxide on someone else rug. I am being told that we have no recourse. Once a claim is denied, there isn't anything one can do. I am convinced warranties are meant to sell... not to be used or protect the consumer... at least a Shaw warranty. I guess the only thing I can do is warn anyone I hear who is shopping for carpeting. I will deter everyone away from anything with the Shaw name on it. There is absolutely no way we will ever purchase a Shaw brand in anyway, shape, or form. From the reviews I am reading, I am not alone. They have a track record.

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