Consumer Reviews of Shaw carpets
#10 of 14 brands of carpets
23% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2016-06-22
Name: Steven Earney
Location: Union City, CA
Model: Enduring Comfort Pattern
"Shaw Carpet defect, poor company customer service"
We purchased our Shaw Enduring Comfort Pattern Carpet (Grey Flannel),
about 2 years ago. In the last 6 to 8 months the color of the carpet has
been changing next to our master bathroom door, and it's still getting
worse day by day. The grey colored carpet there has been turning brown,
to the point that it is ugly now. We called our installer in March to
come out and take a look. They did and took some pictures and forwarded
them to Shaw with a customer complaint. Shaw didn't contact us until I
sent them an email. They sent us a letter denying the claim stating that
a bleach product had come into contact with the carpet. We contacted
them back stating that no cleaning product of any kind came into contact
with the carpet, and I wondered why they could make an assumption based
on looking at a picture. Not professional at all. Shaw did call me back
an offered to send out someone who would check the area. We informed
that individual that no cleaning compound or water had touched the area.
We vacuum often and it had never been shampooed. He said he couldn't
give us his opinion, but would let Shaw know of his findings. He also
said there was no blue in the area, and it wasn't bleach because bleach
wouldn't turn it that color. We waited and never got an answer from
Shaw, so I talked to someone there who gave me a claim number. They told
me that the inspector basically said a cleaning product had come into
contact with the area. Isn't that strange he would say the same thing.
The area is still spreading outward to this day, and Shaw will not back
up their warranty with anything but excuses claiming they are not at
fault. Too bad consumer, you are not right. They did tell me though that
we could get our own inspector and send them the results, at our cost.
It's really sad when a company will not back up their products. I read
alot of bad reviews and experiences with this company so it appears I am
not alone. We have had a few carpets before this one, and none of them
have changed color in this fashion. We knew up front that this carpet
shows footprints, and we were ok with that. I would not recommend this
company to anyone thinking of purchasing a new carpet. We are not giving
up on this matter and will pursue a resolution.
Date created: 2016-06-17
Location: Port Coquitlam
Model: Enduring Comfort III
This carpet of Soft Touch Enduring Comfort III 60oz is so bad I would
like everyone to know not to buy this product. It is so bad in packing
and matting and you will so disappointed as we have been in only our
second year and we are seniors living with care of our new purchase.
Shaw has not lived up to the warranty or expectation of this product.
Save your heart ache find another product!
Date created: 2016-06-13
Name: Shawna M.
Location: De Soto, KS
"Carpet Sprouting Within a Couple of Days"
I spent a lot of money on the Shaw carpet and had it professionally
installed. Within a couple of days Sprouting happened (little loops of
carpet letting go). I filed a complaint and there was an individual
that came out to inspect it. The person said that the protruding tufts
or sprouts are consistent with damage by sharp objects being drawn
across the carpet to catch a single tuff. Nothing of the sort happened.
So only buy this carpet if you donít plan to walk on it, vacuum, or
touch it in any way. The solution given to me was when a loose tuff
happens, simply cut if off... which leaves a whole in your carpet. Super
awesome customer service.
Date created: 2016-06-12
Name: Gordon Joslin
"Worse for the Wear continued"
Well I am posting again, a conclusion to my complaint. I had the carpet
professionally cleaned, at my own expense, it did not solve the problem
area. The area raised up some of the crushing, but the flaw is still
So Same conclusion - defective carpet, that Shaw will not own up to.
Date created: 2016-05-03
Name: Thelma Farmer
Location: Logan, OH
We have had carpet in our homes for all our married lives of 50 years.
This year we bought a new Shaws Carpet and after it was installed it
looked like 50 people had walked on it showing every footprint. We were
told it had a 60 day guarantee so we had the carpet place replace it
with a carpet that had been in their shop for 10 years that was similar
to our old carpet. Needless to say we are not pleased (but we are made
that decision) and they tried to make us pay for the carpet they took up
plus we had to pay double the labor. The new carpets are so soft that
they show every footprint so my suggestion is to do what the younger
generation are doing - choosing wood or tile. We sure wish we had!
Date created: 2016-04-22
Name: K Larsen
Location: Phoenix, AZ
"Do not buy!"
Purchased "top-quality nylon" and within a few weeks it was showing
wear... same as others here, in only a 2 person home. Spent more thinking
we'd be getting better quality and this is horrible. I've owned several
homes over many decades and the cheapest builder installed carpet I had
w kids and dogs lasted more than 10 years. This is barely 6 months old
and looks 10 yrs old. Shame on Shaw for selling this high priced garbage
and then denying the claims.
Date created: 2016-04-16
Name: B rdon Joslin
Location: Shepherd MI
"Worse for the Wear continued"
An update from my previous complaint, the Better Business Bureau let me
post a comment on their website, which was basically the complaint as
listed. The BBB sent me a reply later "Your review of Shaw Industries,
Inc. Has been evaluated by Better Business Bureau staff. We were unable
to accept it for the following reason:
The customer submitted a complaint.
If you have any questions or if you feel that this is an error, please feel free to contact us.
Better Business Bureau, Inc
PO Box 4532
Chattanooga, TN 37405 "
Apparently the truth hurts, and the BBB will only post complaints that are not bothersome to their clients.
So I close my case, with the satisfaction that I had planned on replacing the carpet with hard flooring in the near future anyway - but it won't be Shaw ;)
Date created: 2016-03-31
Name: Victor Ilnicki
Location: Glenshaw, Pa. 15116
"Poor quality, and warranty?"
Carpet looks terrible. Complained to Shaw. They sent an adjuster. He
said it was ok. Shaw wouldn't do anything. We are buying new carpet, but
Date created: 2016-03-18
Name: Gordon Joslin
Location: Shepherd MI
"Worse for the Wear"
We built a new house, have all Shaw carpeting throughout. The carpet
gets vacuumed once a week, there is only 2 of us living here. Within 6
months it started showing some signs of wear. After a year we called and
complained. Shaw sent an inspector out to look at it, took pictures,
pulled threads out of the worn areas and out of other areas, wiped the
carpet with a wet white cloth, raked the worn areas, reviewed our vacuum
cleaner, and several other tests. The report we got back indicated there
was nothing wrong with the carpet, it was a User Maintenance Issue. So I
wrote to Shaw, asking to explain what that meant and what I should do or
should have done. The answer was buy a new vacuum cleaner. Now the
report on the vacuum cleaner only indicated that the a scuff pad had
some scratches in it. I borrowed a Dyson Vacuum, that made no difference,
I bought a Carpet Rake, that helped a little, but you can still see the
worn areas. Shaw didn't change their stance. So I wrote to the Better
Business Bureau. Shaw gave their point of view, which I contested. So
then they offered a free cleaning. Now why would I want a cleaning in
place of replacing the worn carpet, especially since it isn't dirty. I
declined, and will not buy any Shaw flooring again.
Date created: 2016-02-28
"Worst carpet we ever owned"
This P E T carpet we purchased was supposed to be their best. That was
lie! In less than a year it wore out, with just two old people living
in home. Called Shaw and they said matting and wear is not covered for
any warranty. They even wanted know how many people in home how much
you weigh and if you have a dog and how much it weighs, how often
vacuumed and shampooed and do you rotate your furniture! Do not buy
this brand if you want a good carpet. Owned a few brands of carpet over
40 years this has to be the worst ever bought.