How to Buy
Consumer Reviews of Shaw carpets
Popularity:#23 of 31 brands of carpets
34% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.
Read more about Shaw carpets
Date created: 2014-04-09
"Carpet Warranty - A Joke"
Within a year our carpet has spots that are "lightening" up .. not stains. They appear and we have no explanation. Shaw sends an "independent rep" who claims pet urine (which means my dog must 'tinkle' all over the house in a 1/2 inch spot) and lack of owner cleaning! They said they "tested" the carpet and it was stain resistent so no factory fault. Now, a stain and a lightening/bleaching look are completely different. Shaw is useless and just puts the blame on the consumer. I'm following advice of others on this site and claiming through nys offices.
Date created: 2014-03-26
Name: Greg M.
"Carpet warranty with Shaw carpets--what a joke."
In less than a year we had light spots showing up in different places in our new carpet. I contacted the retailer and they contacted Shaw. They hired a so-called independent inspector to examine and do a report. The report came back in Shaw's favor. The report stated that the loss of dye in the fibers was due to cleaning chemicals, but did not specifically identify a chemical. I found this to be an easy way to lay the blame on me, rather than consider a defect in the carpet. It is obvious after my conversation with Shaw, that they have no intent of considering any warranty. If I want to appeal the denial, I have to pay for another inspection. I have decided to file a complaint thru our state's consumer protection office. This only takes time, not your money.
Date created: 2014-03-20
Name: Barbara Lambert
We got a shag from Lowe's It was very nice..but about months after installed we began to see a fine white dust on all our furniture and we were breathing it also. We want to Lowe's and they sent a sample in...came back the backing was defective..said it had been corrected so we bought more #2200.00, We are now having the same problem only worse. We are going to have it analyzed..Shaw said nothing is wrong but it is. It is worse this time.I Pulled a piece up and the backing it disintegrating. They said it is okay. Beware of shaws carpet.
Date created: 2014-02-23
After purchasing Shaw carpet for our entire home in less than 3 years it is matted and roped. It looks far worse than the 15 year old carpet we had prior to the purchase. It is only my husband and I in the home so there is not high traffic. We contacted the seller and were told since we missed the first cleaning by 6 months the warranty was no good. The salesmen in the store were beyond rude and talked down to us as though we were brainless. I would never again purchase Shaw carpet or buy from Eckards Home Improvement store. Also, I would advise others to do the same.
Date created: 2014-01-11
Name: Janice Sadowski
The quality is not there. In the condo that I sold the Shaw carpet was 25 years old and it looked brand new. The new one I have in a new condo is disgusting. It leaves foot prints and leaves a path where you walk. Even after someone looked at it nothing was done. After all there inspectors are on their side. I will never buy one again. This company is extremely unfaithful. The path started right after it was installed.
Date created: 2014-01-02
"Wish I'd Seen This Sooner!"
I have just gotten off the phone with the store where I'd bought this poorly made carpet because I hadn't heard the results of the inspection ordered by Shaw in November. My complaint is this: after installation of about 1100 square feet of carpet covering three bedrooms and a living room/dining room in June of 2012, I am thoroughly disappointed with the lack of quality and the wear it is showing. I could be reading my own complaint when I saw on this site that it is worn, matted, flattened, dirty looking after this length of time! I had it professionally steam cleaned in October of 2012 after only four months of use, and again in early November of this year, thinking we must be awfully hard on it. There are only two people in this house, and two small dogs. To help keep dirt to a minimum, there are mats outside the front door, inside the front door, at every area where the carpet meets the tile at the entry to the kitchen and the exit to the screen porch. There are mats in front of the couch where we sit. There are mats at the back door entrance from the yard to the porch and from the porch to the house. There is an area rug beneath the dining table. If I had any more mats, there'd be no need for carpet at all--the whole place seems to be covered in them! I bought a new vacuum cleaner --Shark Rotator-- shortly after buying the carpet and it seemed to be picking up tons of what I thought was dirt. It wasn't just dirt...it was pieces of carpet fiber...I Wasn't just vacuuming the carpet, I was vacuuming up the actual carpet! Still after twice weekly vacuuming (more carpet)and two professional cleanings, it still looked bad. The second cleaner asked how old the carpet was and I said less than two years and he was astonished. He said it looked six or seven years old. He suggested that if it had a warranty, it is usually five or ten years and that I should think about checking that out because it looked pretty bad. So I started by calling the retailer and he came out to look at it. I had to laugh (or I'd cry) when he told me several things: it was a closeout (so?), it was not expensive (so?) and it just looked like it needed cleaning (it was) and raking (really?). I told him that the very things he used to sell me the carpet...closeout, great deal, great price...are the things he was now saying were wrong with it, and implying that it was my stupidity in buying it in the first place. So I asked him to get in touch with Shaw to have them come and inspect it. So they sent The Floor Detective out a week or so later, and he spent quite a bit of time looking, testing, taking pictures, etc. and listening to my complaints. I wanted to say, "you have eyes...you can see what's wrong" but I just explained that the only places where the carpet is not worn down flat is where it is not walked on at all--under the coffee table, under the buffet, around the edges. I explained that it still appears just filthy after cleaning. I told him that the carpet is so flat at the entrances to the rooms that the nails from the edges are sticking through it. (Even with my mats over them!) I told him pieces of the carpet are getting stuck in the vacuum. (Also, which has more to do with the installation, the carpet underlay is coming apart in one bedroom where we hardly ever go. It started as just one small area and has spread out so that many feet of it is resting right on the concrete floor.) He nodded quite a bit, and I'd hoped I was making my case for replacement under the ten year warranty. I even asked him if he minded my watching him work and he said no, he was pretty used to it as he'd testified quite a bit in court cases. So, it came as no surprise that when the results of his tests were in, he sided with the folks who'd sent him. He said, as I've read here, that it was improperly cleaned, that the wear and tear was normal for its age, and that when he used distilled water to extract dirt he got a lot of dirt out. So it's everyone else's fault that the carpet is disgusting junk; not Shaw's. I sent a complaint to the BBB in the area where Shaw is manufactured and I see that there were over 75 complaints lodged against them this year regarding their products or warranties. I will not be able to replace this garbage carpet for a long while and it is really an embarrassment to have people come in...it looks dirty and discolored and looks like a herd of elephants have been traipsing through. So, unless they decide to do the right thing, I will be shouting it from the housetop and calling and writing every consumer agency I can to keep this from happening to others. I just wish I'd read this sooner myself and I never would have spent my hard earned money on such shoddy merchandise. Caveat emptor is great advice in this case.
Date created: 2013-12-18
Name: Judith Pike
"Awful Carpeting, NO satisfaction"
Should have read reviews before buying carpet. Like many of the other reviewers we are two old people with a middle-aged cat as only pet. I feel less foolish about not complaining earlier about our now three year old carpet, as there seem to be many who complained within months (as we should have). It was not cheap carpeting and has been cleaned by a very reputable (translate not bargain) cleaning company as recommended. Company says must not have gotten soap out, no manufacturing defect. It seems to seek stains and the traffic patterns are totally squashed down. Can only imagine what a family with kids and dogs could have done to it. Carpet and guarantee is a piece of...
Date created: 2013-12-16
Name: Leslie D
We bought Shaw carpet 2 years ago and I am so terribly disappointed. It looks like it's over 15 yrs old. I am so upset as we waited a long time for our new carpet. We have contacted Shaw and spoke to a rude customer service rep that told me I had to get it cleaned before filing a claim. I informed her that I am scared to have it cleaned that it will fall apart even more. It has frayed so bad and there's only 2 people living in our house, not a herd of cows. This carpet is terrible, poor poor quality. Do not buy!
Date created: 2013-11-19
"Worst Carpet Ever!"
This is the 3rd time I've tried to post a review on Shaw carpet. Specifically, I bought a Martha Stewart Lindenwald manufactured by Shaw in July 2011 and less than 2 years later it looks worse than the 15 year old carpet I replaced. I used the recommended pad (which of course was extra) so as to get the warranty and I had no problem with the installation which was done by a Home Depot contractor. However, the quality of carpet is simply awful. Don't even bother trying to get satisfaction from a warranty because they will not honor anything. They have flat out denied any kind of proration or money back without even sending out someone to inspect the carpet or even seeing it. I have never bought carpet that wore this badly or looked so crappy. Do not waste your hard earned money. The carpet is garbage and, as a company, Shaw Carpet is not honorable. I will never recommend nor ever again buy a Shaw carpet product.
Date created: 2013-07-18
Name: stacey church
"Shaw is horrible"
I bought Shaw carpet and within five months it was showing obvious signs of wear. Shaw refused to replace the carpet even though it had a five year warranty. I would sue them if I could afford it.