Consumer Reviews of Shaw carpets

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Popularity:
#9   of 16 brands of carpets

22% of customers recommend
2 of 5 stars 180 reviews with a 2 average rating
  • Very Satisfied
    32
  • Somewhat Satisfied
    8
  • Neutral
    5
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    127

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Omaha, NE
Model: Shadow Taupe

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk does not honor warranties"
We bought Shaw "all pet" warranty carpet. It urine smell and stain did not come out cleaned by Stanley Steemer. A great cleaning co. They kept going on the area. Shaw sent an "inspector". He gave his opinion and judged my home and said home was well kept! How dare he comment on my home. He was there to look at carpet. They denied claim on 1 yr old carpet! Stay w Stainmaster. Their word means something. Pls warn your friends not to buy Shaw!


Date created:
Name:
Model: EA655 Thumbs Up III

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointed and Dissatisfied"
We had our house recarpeted in August 2014. By February 2016, it looked old and worn out. Local Dealer came out and looked at it and said this was the first time he had ever had a problem with this carpet. Entire house was recarpeted at their expense. By February 2017, it looked awful with cornrows everywhere. Dealer even more puzzled. We paid another $1600 to get the highest grade 55oz carpet. Its been just a few months and I'm started to see the same wear patterns as the first two times. I don't know what we'll do. We've spent almost $7,000 on carpet that doesn't last a year. Don't walk, run away from Shaw carpet


Date created:
Name:
Location: Rockford, MI
Model: Design Texture Platinum

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Carpet is Horrible - Run"
When we got this carpet it did not take but 3 mos. to notice the grouping of the carpet in the traffic areas. Note: there is only 2 people living in the home and we always take off your shoes when we come in. We even got the thicker carpet in that category. Shaw sent some representative to look at it and they could not find anything wrong with it. A year later we reopened the claim along with the company we brought the carpet from and even with our flooring company that could understand and see what we have been complaining about - Shaw denied us again. Shaw does not stand behind their product. This is bs! Thank goodness we did not put that crap in our Great Room. We put in Kraus Carpet (Winston - Cameo Stone. Now that is a wonderful plush carpet. It wasn't that much more either. Don't give Shaw Carpet the time of day.



Date created:
Name:
Location: Minnesota
Model: Siver/grey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Issue with Shaw Carpet Seams"
Consumers beware. We had new Shaw (top of the line) carpet installed 9 weeks ago. We had just purchased the house and decided to upgrade the carpet due to the fact that the previous owners had dogs. Immediately, the seams looked like they were Velcro together. They didn't line up and looked like they were going to come apart. A new installer came out and tried to fix the problem but was unable to. The local dealer (who is a very honest guy) then had the second installer replace some of the carpet with new carpet. I watched him work on it and he explained to me that the design made it very difficult to seam properly. The seams still show completely and are already getting some "corn row" frizzing. Keep in mind, that this last re-install was last week! To make matters worse, a Shaw rep. came out and told me the seams were "perfect" and that they clearly met industry standards. He stated that they would not do anything about the carpet and that we had to accept it as is. I wish I would have found these reviews prior to purchasing this very expensive Rag. I have no hope of it lasting any length of time and believe this company is dishonest. They have already shown me that they won't even cover 1 week old carpet.


Date created:
Name:
Location: Boulder
Model: United States

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nobody home"
Tried three times to use Costco carpet and could not get a response. Called Costco twice with no response by the local carpet company. We got one email from Colorado flooring saying to call and schedule a consultation. Called three times and left voicemail twice. Also replied by email. Absolutely no response. Ended up using Sloane's carpet who was very responsive.


Date created:
Name:
Location: Anderson, sc

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible company"
Purchased Shaw carpet. Took 5 weeks to come in. Came in with blue dye streaks all over it. Pictures taken and submitted weren't acceptable. Sent an independent guy to my home as carpet was just laid out and not installed. He scrubbed with a tooth brush and a bar of soap for over 30 minutes. Ink did not come out! Reorder was delayed due to they say a backorder but don't believe it. Took over 7 weeks for new carpet to arrive. Rolled out to cut and this carpet had orange dotted ink spots all down the sides. Now they insist on replacing it for a third time in lieu of refunding my purchase. Don't buy their carpet!


Date created:
Name:
Location: Colorado Springs, CO
Model: SOS Belle

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"$2,500 of carpet sold by a worthless company"
Freshly installed in an empty house on 13 Feb 2017 (moved in 03 March). Two spots showed up where the carpet pile detached from the backing. Submitted a claim with photos of the damage through the store I purchased the carpet from and received this from Shaw: "The photos show pulls and snags. The fibers are still attached to the latex; this is considered locally caused damage. The fibers should be trimmed to minimize further damage. If a sample of uninstalled material is available, please forward a 1'x1' to the address below for testing at the lab. At this time the claim is being closed." No representative from Shaw even bother to contact me about the issue. I wish I had looked for reviews prior to my purchase.


Date created:
Name:
Location: Bellingham, WA
Model: Platinum Twist Grey Fog

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst than worst carpet"
For carpet that cost over $3 a square foot, it is the worst carpet ever. We have had the carpet recently installed. We are two older adults so there is no kids in the house. Don't by it if you do. We have vacuumed and cleaned as the paperwork says, but the carpet is still matting and looks as if it is 20 years old. I have even tried a different vacuum and it still does not help. I am stuck with this carpet for many years to come and I regret putting in my house. The carpet that I replaced was put in back in the 70s and it was in better shape after 40 years. I wouldn't put this crap in a rental home. And the bad thing working with the Shaw company is the worst. I am surprised they have a Better Business Bueroue rating like they do. Customer service sucks, can't get any help...nothing out of them. And the place we bought can't help either. Worst of the worst.



Date created:
Name:
Location: Grabill, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very dissatisfied"
We purchased $8000.00 worth of carpeting. It has pulls and runs and looks terrible. Shaw sent out an independent inspector. They say there is nothing wrong which in reading the other reviews seems to be what they always conclude. At this point we cant afford to replace. Never buying Shaw again.


Date created:
Name:
Location: Homosassa, FL

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Pet protect-it isn't"
We purchased Shaw Petprotect Bianca Sammy Berber Indoor carpet. We were told by the Lowe's salesman that it would protect against cat throw up and dog accidents. It does not. My cat threw up on it and it is as difficult to clean as my 12 year old carpet was. The salesman did not tell us that my dog's toenails would snag the carpet with just normal wear. The installer told us that. It does snag and must be clipped or the carpet will run. I will have a bald carpet in a couple of years.

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