Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 214 reviews with a 2 average rating
  • Very Satisfied
    37
  • Somewhat Satisfied
    8
  • Neutral
    6
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    151

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Janesville, WI
Model: Montage II

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Fantastic"
What many reviewers don't mention is the model that was installed. There are all different grades of Carpet having face weights, which I go by. What was the face weight of the carpet you installed? 20 being the lowest and 63 being the Best grade. Our carpet which was installed having a Face Weight of 58.2 and of their R2X Nylon, has stood up extremely well in 9 years and will keep going. We have it in our living room, dining room, hallway, and in front of dbl sink bathroom. I would suggest looking at the Face Wt of the carpet you are looking to buy. Sorry there as so many negative comments, which you always hear. Research the Grade of carpet, before you buy, not by the mfgs name that manufactures numerous grades, in their line up


Date created:
Name:
Location: Findlay OH
Model: Tigressa Or Tigressa2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty not supported"
Purchased carpet fall 2016, original carpet 21 years old. ( no shoes on carpet, cleaned regularly, sweep 5 times a week). Ask for quality carpet, gave me a price, I wrote a check. Fast forward September 2018, I noticed 8 10 spots on carpet changing color. Thought what did grand kids spill on carpet, supposed to have come treated, wouldn't clean. Of course no one knew, oh well. Week later more spots, then walked around, stairs, behind love seat spot in dining room little spots changing color. 9 29 2018 called our retailer, of course I purchased great carpet, has 10 year warranty, no issues. 12 8 went to the retailer after numerous phone calls and excuses that rep would not call back. His employee stated you need to look at their carpet today. ( employee told owner what he needed to do, this is now 2 months and 1 week after told no issues. )2 25 2019 I receive call from owner, great news they are replacing your carpet. Now almost 5 months later. 3 5 19 owner calls Shaw is sending inspector. Inspected carpet week later, stated call retailer if you hear nothing after two weeks. Waited 21 days and called owner, left message no call back, called him 2 days later. He stated, you mean Shaw has not called you or sent the report? I said "no" He just couldn't believe they had not contacted me. He said the report said something had been spilled on the carpet. Like what, I responded, Owner, I don't know maybe something was on your shoes, or it's your furniture polish. End of story, owner tells me to take him to court, Shaw will pay the legal bills and hangs up. Last part, parents home, brothers home, in-laws home, all have purchased flooring from this retailer over the years. Yeah some thousands of dollars. We purchased , bedroom, bathroom and kitchen flooring from retailer. Side note I have 3 bedrooms and loft original 24 year old carpet no spots. I have waited another 3 weeks for the report from Shaw carpet, nothing. Evidently I will spend a few more thousands to replace this carpet, will not be a Shaw product.


Date created:
Name:
Location: South Rockwood, mi
Model: Life happens

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet sucks and reps are rude"
I have watched many videos of Shaw's pet carpet and I purchased my carpet before watching the videos but they videos lie. I have had my carpet almost 3 years and it looks worse than the 20 year old carpet that I pulled out. I have had my carpet professionally cleaned about 6 times all ready because if liquid gets on the carpet it soaks in right away it does not sit on top like it did when I first purchased, after about 6 months later the liquid did not sit on top to give you time to clean it up. I have called the sales people that sold me the carpet and I also called Shaw and neither will do anything about it. All this carpet does it keeps it from supposedly soaking into the pad but you don't know if that is true because you don't see the pad unless you pull up your carpet. I was told it would not show wear or stains. This carpet and their representatives are horrible. And I plan on posting on every single page I find for Shaw



Date created:
Name:
Location: Calgary
Model: Anso Nylon

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Dissappointed"
They do not uphold there warranty so dont believe anything they say. We have had are carpet for 4 years only and steamed cleaned professionally every year and the stains show even more and don't come out. Dissappointed in there keeping true what they say. I have all receipts and warranty to prove and they wont warranty it. Dont believe what they say about stain warranty. Not true. Very dissappointed in company and will not be using them again and I definitely won't be recommending that's for sure.


Date created:
Name:
Location: Berkeley
Model: Tuftex Del Morro

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Echoing (unhappy) experience with Shaw carpeting"
Like others' experience, our Shaw carpeting, laid in a careful home with two adults who never wear shoes indoors, began to show wear within two years. It also began to stretch and bulge. Shaw's 'process' for remedying a dissatisfied customer's complaint is more of an endurance contest than a program to produce satisfaction. Obviously we will never purchase another Shaw product and will advise all our remodeling clients to avoid Shaw as well.


Date created:
Name:
Location: Mt. Pleasant, SC
Model: Artist View Loop

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"How Not to Stand by Your Warranty"
We purchased carpet for our bedroom after very successfully living with berber carpet for a number of years. After less than a year, I called the shop from which I made the purchase, advising I could see wear spots and a wear path from the door to the bathroom. They filed a claim for us with Shaw who sent out an inspector. After only 8 months activity by two elderly adults (no dog, no children) and careful Miele vacuuming, this "inspector" called it "normal wear and tear". This "normal wear and tear" was much worse than my 18 year old carpet on the stairs and upper floor. I could literally close my eyes and find the bald spots. It wore very poorly and, of course, I would not buy Shaw brand carpeting again.


Date created:
Name:
Location: san clemente,CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet"
2 1/2 years after shaw carpeting installation my carpet completely faded& lost actual coloring.you can see where a lamp & table were when moved.An independent carpet analyzer tested & determined "fume fading".what a joke...I purchased through LA carpet.they would not fight for the customer what so ever! needless to say I cannot recommend either company


Date created:
Name:
Location: Wash., DC
Model: Well Played

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Happy with carpet"
Installed this carpet 6 months ago and have been happy with it. Liked the color options and texture of carpet. Vacuums well too.



Date created:
Name:
Location: Pontefract

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Exceptional service"
I have used this company several times in the past 2 years and found their offers unbeaten, the quality of the work was excellent and completed the jobs in a timely manor, will definitely use again.


Date created:
Name:
Location: Virginia Beach, VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy Shaw carpeting"
My husband and I are retired with no pets or children. Two years ago I bought very expensive, top of the line Shaw carpeting for my entire house. After 10 months the carpet looked 10 years old. Representative said he had never had any complaints about the type of carpet I had, but agreed it did need to be replaced. I had new Shaw carpet installed 6 months ago and this carpet looks worse than the previous one. They are replacing this carpet but I was told that I used the wrong vacuum, didn't vacuum enough, and had not had the carpet professionally cleaned. Fortunately, they are refunding my money and I do not have to buy Shaw Carpeting. Getting the 3rd carpet installed in less that 2 years. I appreciate the new carpet but the amount of work that it takes to unload my dining hutch and side board is very time consuming!

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