Consumer Reviews of Shaw carpets

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Popularity:
#10   of 17 brands of carpets

22% of customers recommend
2 of 5 stars 185 reviews with a 2 average rating
  • Very Satisfied
    33
  • Somewhat Satisfied
    8
  • Neutral
    5
  • Somewhat Unsatisfied
    9
  • Very Unsatisfied
    130

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: 65101

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Satisfied"
I have Shaw carpet in my house for fifteen years and am very satisfied with its performance. I am reading these reviews and its not the brand, folks it is the quality. You get what you pay for. Don't expect a compact car to feel like a Cadillac. My carpet is medium grade but it is a nylon with a decent density and twist level. I have lived in an apartment with base grade polyester that looked bad after a few months. Don't expect a contractor to put in the best carpet when a cheap polyester looks good enough. You have to do your homework, Shaw is like Ford Moter Company, they offer all qualities and price levels.


Date created:
Name:
Location: Encinitas, Ca
Model: Forest Green

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Feel cheated"
My carpet only looked good for 3 years. It's a forest green color and it faded on the bull nose of each stair even though it does not get direct sunlight there. But the bigger problem was the appearance of areas of major discoloration. I honestly can't explain all of these areas. I believe some but not all have to do with my elderly Golden Retriever. When I call my retailer they said the carpet was warrantied against pet urine stains. I was shocked but did as the retailer asked and got copies of all my regular professional cleaning bills, something photos, have the carpet cleaned by their recommend a person who verified that there was urine in the carpet and then eventually had Shaw's carpet inspector come out. Sure enough they turn down the claim. While the inspector said that yes there was evidence of pet urine he said that there was also evidence of multiple cleaning agents. Duh! This is an all too convenient "out" for Shaw effectively making their warranty worthless.


Date created:
Name:
Location: Bradenton, FL. 34207
Model: Arctic Fox

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Guarantee from Shaw."
I am trying right now to see how well Shaw backs it's guarantee. I will post how I do. So far, I am not very satisfied. Maybe they will come through yet.



Date created:
Name:
Location: Monroe, Washington
Model: Forrest Grove

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Complaint"
Our Shaw carpet was put in by our builder and we upgraded the pad. We have only had it for 2 years, there are only 2 of us at home and we travel so we aren't home more than 50% of the year. The carpet shows mating and heavy wear already. The carpet in our previous home lasted for 30 years and looked better at the end than this does already. From what I am reading, I won't waste my time contacting Shaw and I will never buy their products again.


Date created:
Name:
Model: Matchplay

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible"
Terrible horrible carpet. Ridiculous warranty exclusions. "20 year warranty for abrasive wear." But only fiber loss (i.e., fibers coming out of carpet) is included within what abrasive wear is as defined by Shaw. Crushing and matting is excluded. So, your carpet will look like shit within 6 months of normal use, but the fibers won't fall out - which is actually worse because now it's not under warranty. I'll never purchase a Shaw product again and will speak out against them every change I get.


Date created:
Name:
Location: Omaha, NE
Model: Shadow Taupe

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk does not honor warranties"
We bought Shaw "all pet" warranty carpet. It urine smell and stain did not come out cleaned by Stanley Steemer. A great cleaning co. They kept going on the area. Shaw sent an "inspector". He gave his opinion and judged my home and said home was well kept! How dare he comment on my home. He was there to look at carpet. They denied claim on 1 yr old carpet! Stay w Stainmaster. Their word means something. Pls warn your friends not to buy Shaw!


Date created:
Name:
Model: EA655 Thumbs Up III

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointed and Dissatisfied"
We had our house recarpeted in August 2014. By February 2016, it looked old and worn out. Local Dealer came out and looked at it and said this was the first time he had ever had a problem with this carpet. Entire house was recarpeted at their expense. By February 2017, it looked awful with cornrows everywhere. Dealer even more puzzled. We paid another $1600 to get the highest grade 55oz carpet. Its been just a few months and I'm started to see the same wear patterns as the first two times. I don't know what we'll do. We've spent almost $7,000 on carpet that doesn't last a year. Don't walk, run away from Shaw carpet


Date created:
Name:
Location: Rockford, MI
Model: Design Texture Platinum

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw Carpet is Horrible - Run"
When we got this carpet it did not take but 3 mos. to notice the grouping of the carpet in the traffic areas. Note: there is only 2 people living in the home and we always take off your shoes when we come in. We even got the thicker carpet in that category. Shaw sent some representative to look at it and they could not find anything wrong with it. A year later we reopened the claim along with the company we brought the carpet from and even with our flooring company that could understand and see what we have been complaining about - Shaw denied us again. Shaw does not stand behind their product. This is bs! Thank goodness we did not put that crap in our Great Room. We put in Kraus Carpet (Winston - Cameo Stone. Now that is a wonderful plush carpet. It wasn't that much more either. Don't give Shaw Carpet the time of day.



Date created:
Name:
Location: Minnesota
Model: Siver/grey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Issue with Shaw Carpet Seams"
Consumers beware. We had new Shaw (top of the line) carpet installed 9 weeks ago. We had just purchased the house and decided to upgrade the carpet due to the fact that the previous owners had dogs. Immediately, the seams looked like they were Velcro together. They didn't line up and looked like they were going to come apart. A new installer came out and tried to fix the problem but was unable to. The local dealer (who is a very honest guy) then had the second installer replace some of the carpet with new carpet. I watched him work on it and he explained to me that the design made it very difficult to seam properly. The seams still show completely and are already getting some "corn row" frizzing. Keep in mind, that this last re-install was last week! To make matters worse, a Shaw rep. came out and told me the seams were "perfect" and that they clearly met industry standards. He stated that they would not do anything about the carpet and that we had to accept it as is. I wish I would have found these reviews prior to purchasing this very expensive Rag. I have no hope of it lasting any length of time and believe this company is dishonest. They have already shown me that they won't even cover 1 week old carpet.


Date created:
Name:
Location: Boulder
Model: United States

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nobody home"
Tried three times to use Costco carpet and could not get a response. Called Costco twice with no response by the local carpet company. We got one email from Colorado flooring saying to call and schedule a consultation. Called three times and left voicemail twice. Also replied by email. Absolutely no response. Ended up using Sloane's carpet who was very responsive.

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