Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
-
Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-01-02
Name: Lisa Schmitt
Location: Metro Detroit, Michigan
Model: Our Delight II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible Carpet, Don't Even Consider Buying"
We purchased this carpet one year ago to replace our worn out builder's
grade carpet. We have had this carpet for little under one year and it
almost looks as bad as the carpet we replaced.
We purchased the Shaw - Our Delight carpet based on it's good rating for high traffic areas. Well those areas look so matted down now that raking with a rug rake & almost daily vacuuming are no longer helping at all.
We have contacted the retailer we purchased the carpet from and Shaw directly. They did send a field inspector out but all he reported was that there was crushing/shading and the warranty doesn't cover that.
We are extremely upset as we spent a lot of money to carpet our entire house and it now looks a bad as our 9 year old carpet did. Shaw's traffic rating needs to be more accurate so you can make an educated purchase.
I will never purchase a Shaw product again.
Date created: 2014-11-11
Name: cindy robbins
Location: virginia beach virginia
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"25 years my ..."
I searched last year even did my homework for best carpet 25 warranty.
Bought the best they had and upgraded padding the best... Best at less
than a year. Had it cleaned. Per warranty rules. Its so matted down I
put claim in they said not under warranty. Only the twist. Who
wants to sue?
Date created: 2014-11-11
Name: C. Martin
Location: Houston, Texas
Model: Devon Caress
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Beware Shaw Caress Carpet"
Beware! Shaw's newest Devon Caress carpet looks and feels nice. But,
beware - you can only use certain vacuum cleaners because it is "too
delicate" I had to get rid of my Dyson and buy an expensive new vacuum
that did not have as much suction. I am very unhappy because I don't
feel the carpet is getting clean. I tried to speak to Shaw and they said
"you should have read about this on-line before purchasing!" Really!
Hope someone else reads my review!
Date created: 2014-11-09
Name: Sheryl Zane
Location: Birmingham, Al
Model: Dunes
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw carpets do not wear well"
Six months out from installation, the Dunes carpet looks matted down.
You can see the wear. If you clean up a spill or pet stain, the spot
shows. I know better than to expect Shaw to stand behind their warranty
because the three year old Shaw color wall frieze it replaced looked
awful. Shaw independent inspector asked if I vacuumed every day.
Really,who has time for that. Wish I had the money for hardwoods because
that is the way to go. After much research, it seems as if no reasonably
priced carpet is made well these days.
Date created: 2014-10-30
Name: J. Cloakey
Location: Lake Stevens, WA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Fuzzed-up carpet"
Our home received new carpet for which we were excited. After the carpet
layers had left we began to move our furniture back into the rooms. To
our dismay we discovered that certain areas in the carpet had fuzzy
spots in them. We called the... long story short... inspector stated that
is was due to vacuuming! We hadn't even vacuumed yet! The carpet
layers had yet to hear from Shaw! Wish us luck!
Date created: 2014-10-24
Name: Paula Schlumbrecht
Location: United States
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Holes all over carpet fiber pulls out"
A rep from Shaw came to my house to look at the holes in my carpet.
After taking a q-tip swab, they determined there was not a manufacturing
problem. First hole appeared after vacuuming 3 months after purchase.
Builders patched it up only for it to happen again in a different area
and now fibers are pulling out like crazy. Brand new home, and new
carpet and now I'm going to have to dish out money for new flooring. I
live alone, so there's not much traffic in the house. It also crushes
badly. Do not buy anything from Shaw. Wish I asked the builders what
kind of carpet they were installing before I bought the house.
Date created: 2014-10-17
Name: R Bowman
Location: United States
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible cheap yet expensive carpet"
I do remember it's Shaw, but other than that, I don't remember style.
After 6 months, it started discoloring. It was a gray carpet. After a
year... the only place its gray now is under furniture and in closets.
Now its a tan carpet! Not covered under warranty? Its been a
horrible long 8 years with this 20 year warranty carpet, because it
doesn't match my kitchen floor anymore, and we cant afford to have it
replaced! Even now, we are attempting yet again to get this resolved.
But, from the looks of these reviews, we wont hold our breath! Never
will we ever purchase their products again!
Date created: 2014-10-10
Name: A Wayne
Location: Austin, TX
Model: Berber
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Love my carpet"
I installed a Shaw Berber carpet in my family room 14 years ago and I
have nothing but good things to say about it. This is a room with very
heavy traffic, family of four and two large dogs. It has held up
extremely well and still looks great. Will probably replace it soon with
another Shaw carpet.
Date created: 2014-09-06
Name: Art Pompei
Location: New Jersey
Model: Berber
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Looks as if it aged 10 years"
After 1 year the carpet looks like it has been down for 10 years. We
purchased Berber carpet and we are seniors with no children running
around and the mat in traffic areas are horrible. We contacted Shaw and
they said it was normal. I will never buy from them again they do not
stand behind what they sell.
Date created: 2014-08-27
Name: MARY THORP
Location: Marion, Virginia
Model: Stain Resistant
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw carpet warranty"
Installed most stain resistant carpet available. Immediately begin to
stain in traffic areas with minimal use. Immediately contacted Shaw of
product concerns. After 18 months of email, inspectors, carpet care
Shaw refuses to help. Very unhappy with carpet and Shaw
representatives. Will never use Shaw products again!
