Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2012-06-22
Name: S Myers
Location: Phoenix, AZ
Model: HGJ77
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Terrible Carpet"
We paid good money for "upgraded" carpeting from our homebuilder's
interior design company, Primera, for our new home. The Shaw carpet
started compacting after just 3 months. Now at 6 months there are places
where it will no longer vacuum upright. There are only two of us in the
house. Shaw company hired an inspector and determined there is nothing
abnormal and pile compaction is not a warranty item! We recommend not
buying Shaw carpet!
Date created: 2012-06-06
Name: Judy
Location: Delaware County. Pa
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst Rug"
Shaw rugs is one of the worst rugs I ever purchased. My rugs are 3
months old and are flatten to the the ground. No satisfaction at all
from the company. They sent inspector they hired, who further added
insult to injury, my pulling my carpet back to see what kind of padding
was under the rug and never tacked rug back down.
Date created: 2012-05-14
Name: Marilyn
Location: Edmonton, AB
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Worst carpet/warranty EVER!"
Purchased a home with new carpeting that was Shaw brand. After the first
6 months in the home the carpet pilled and also came off in the vacuum
stringey stuff wrapping around the brushes. The company came out and did
an "assessment" only to come back saying it was fine. Well about another
year later it starts to stretch, and the carpet is looking like it is 10
yrs old now...only 4. And one person living in the house! This company,
nor the installers stand by their products. Do not buy from them or
Builders Flooring.
Date created: 2012-05-01
Name: k marshall
Location: la jolla, ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dishonest"
I am amazed at all the similar comments. We also had a sub contracter come out to evaluate our carpet. we purchased carpet in 2009 -- it looks like 1999. Was told by Shaw "normal wear and tear". In other words: I am crazy. Someone needs to become accountable for this sham. I will see what I can do how about all of you? This is unexceptable and dishonest. We bought our carpet at Home Depot. Maybe i will start there.
Date created: 2012-04-23
Name: Jodie Simons
Location: Salt Lake City, Ut
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Tin Cup"
I bought Shaw Flooring carpet from Carpet One in Utah. Had it installed
on 03/12/2011. I was told they have one of the "best" warranties. I had
3 requirements - furniture marks come out easily - cat puke stains come
out easily - and no wear patterns. Well I don't have marks from my
furniture and the cat puke stains come out - but I have wear patterns.
After have it inspected twice - and cleaned I was told this condition is
called "shading". This occurs where I walk frequently. To me this is a
wear pattern - and a bad lot of carpet. Shaw Flooring does not stand
behind their product and keeps producing crap. Carpet One has offered to
pay 75% of the cost for new carpet - does not have to be Shaw - but then
I'm into this carpet another $900-$1000. I paid much more than I had
planned because it was such a "good" product according to the salesman.
I will never buy Shaw Flooring again - I would definitely tell others to NOT buy their products!!
In this day when the economy is so bad you would think they would take care of their customers - but they don't - so if in the near future you hear of them going under - we know why!!
Date created: 2012-04-18
Name: J. Powell
Location: Seattle, wa
Satisfaction Rating:
Somewhat Satisfied,
4 out of 5
Review:
"great for 9 years now??"
I read C.R. and carefully looked for all the things they say to check
for quality. That probably helped us make it to 9 years with it looking
great. This year, 1 year before warranty is up, it's not perking up so
well after cleaning any more. Sounds good until you learn that great
carpets should be able to last much longer. My in-laws' carpets have
lasted much longer. We bought the high-end cut pile from Lowe's and top-of-the-
line pad (rubber). The rubber pad has been fantastic. Next time (in a
year or two) I think I'll try one of the higher end lines which may be a
bit more but if they last longer, should be cheaper in the long run. Oh,
and my carpet cleaner does keep turning up lots of fuz from the carpet.
It is still soft, though, color has stayed great, no problems with
stains (come out with carpet machine). The only complaint it that it's
matting more easily now. C.R. did say that it pays to put more into the
pad, not so much into the carpet (but not lowest quality, either). I'd
say I agree.
Date created: 2012-04-09
Name: Diane Aldridge
Location: elizabeth city, nc
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Disappointed"
Did so much research and decided on Shaw for living room and hallway
installed October 2010. Here we are 16 months later and the color is
fading plus showing wear patterns. My windows are tinted and have
blinds. Light should not be fading the carpet. As for wear - the only
two in this house are my husband and myself (2 seniors). Very, very
upset and disillusioned. Had an 8lb smart pad installed as well.
Date created: 2012-03-20
Name: Brian Borges
Location: Micanopy, FL
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shaw matting carpet"
We put Shaw carpet in our whole house in Sept. 2011. The carpet was
rated for 7/10 wear resistance and this wasn't the cheapest carpet by
any means. By Nov. we noticed matting, even in the closets! We called
the local dealer (Great Lakes Carpet and Tile), who had poor customer
communication and they simply said we needed to vaccum it 3-4
times/week! This didn't take care of the issue and after weeks of
trying to get something more done, an inspector came out in January.
After about 6 weeks, Shaw informed us that the matting was "normal
wear" and not warranty. When friends come over, they ask "Didn't you
get new carpet?' Because our 6 month old carpet looks like a 5 yr. Old
carpet! Absolutely terrible product, especially for the money we spent!
I will never buy anything from Shaw again. Terrible product; terrible
customer support!
Date created: 2012-03-09
Name: Tracy
Location: Longmont, CO
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Expensive Horrible Lesson"
After my nest emptied, I invested in a "good carpet". I picked out a
beautiful Shaw frieze in shades of brown. It was so soft and lush,
with strands an inch long. I also invested in an 8 lb Shaw pad, the
best in stock, and was told that this would even double the warranty
of the carpet!
I loved this carpet... for about a year. Then it started laying down. I got a carpet rake. Tried Host cleaner first (recommended by local carpet store). Then got it steam cleaned. Nothing worked so I called Shaw. They sent out guys who took pictures and pulled strands of carpet. They took a pad and carpet sample from an extra piece in the garage and filed it with a report. Oh, guess what? Yep. Normal wear and tear.
This is NOT normal. The strands are laying down flat. The carpet in the traffic areas is fuzzy. The carpet on the stairs looks awful. It doesn't even feel like there's any pad at all under the traffic areas. My 15 year old contractor-grade carpet looked better than this!
I will NEVER again buy a Shaw carpet or pad.
Date created: 2012-02-06
Name: D Bush
Location: IN
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Warranty Not Honored!"
We purchased Shaw carpeting for our home. Within one year of purchase
the carpet had delamination (backing separated from carpet). Shaw Inc
sent out a independent inspector who claims it was either from
"installation" or "environmental influences". Claim Denied! Do not
use Shaw! They have been horrible to deal with and are a sub-par
flooring company.
