Consumer Reviews of Mirage wood floors
#8 of 25 brands of wood floors
27% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2016-11-04
"Not worth the money"
Mirage is the most expensive engineered hardwood flooring. They don't
make risers neither stair threads. The boards are not the same length:
long, medium and short. There are only about 5-6 long boards per box so
it's not even enough to do the stairs. If you want your stairs to have
long boards, you will need to order a lot extra. We have installed the
floor about a month ago and they all covered with scratches already.
Nice floor but not worth the money.
Date created: 2016-08-27
: Jean Bragg
"I Could Cry"
Several months ago we had Mirage yellow (auburn) pre-finished solid
hardwood installed in our new kitchen, dining room and hallway. We
purchased our floor through a local dealer and Mirage came highly
recommended. Since my husband and I knew absolutely nothing about
hardwood, we relied on their help in choosing the best floor. Within a
week of installation my beautiful floor had deep scratches, indents and
all kinds of marks! Just about anything that hits the floor marks it,
including a spoon! My floor looks absolutely awful! Incidentally, my
children are grown and we have no pets! I contacted customer service and
was told that because it was hardwood I should expect scratches and
indents. She suggested I place rugs over the floors! After spending all
that money on hardwood that was her solution! Are you kidding me! We are
now stuck with nasty looking floors in our beautiful new kitchen... I
Date created: 2016-08-15
: A. Nelson
: Phoenix, Arizona
: Sweet Memories
"Select the texture that suits your household"
People seem to forget that if you select a wood that has gloss and does
not have texture you will see everything no matter what wood you select
- I have read the reviews and can't seem to wonder - what were they
thinking. Sweet Memories is one of their lines that have texture and low
lustre - very easy to repair yourself and the fact that it is Canadian
made is a plus. Very easy to clean and my grand kids play on it with no
problem. If I would of purchase a smooth product with a sheen I would of
been disappointed no matter which brand. Maybe next time they should
purchase hardwood from a store that can give them all the proper
information and which floor to purchase depending on their lifestyle.
All in all I would not hesitate to buy Sweet Memories from Mirage again.
Date created: 2016-05-13
: Ridgeland, MS
"Red oak wears like softwood"
I had my entire house (except for bathrooms of course) redone with red
oak Nevada finish Mirage flooring seven years ago. Traffic areas look
terrible-the boards look gouged in the area where the grain of the wood
shows. Yes, I have a large dog but my cheap wood floor that came with
the house never nicked, scratched or gouged in the 12 years that I first
lived in the house. (I had the floor redone downstairs due to rain
leaking in and buckling an area of the floor and did the upstairs when I
thought how nice the floor looked). I called Mirage and spoke to a rep.
Told him the floor cost so much but wore terribly. He constantly argued
that the term "wear" was "relative" and what did I expect? I said if I
paid for a bmw, I wouldn't expect it to wear like a Yugo which was what
my floor was doing. If I wanted soft wood instead of oak, I would have
had it installed and put up with dents. Had the installer come in to
take a look and seem unconcerned. Said I could spot areas with
polyurethane to fix chips and nicks but would void warranty. I would
look long and hard before buying this brand again. It is so soft that
dropping a plastic ketchup bottle dented it. Is this because they use
some "special method" to cut the wood on the bias?
Date created: 2016-04-17
: Carl Phinney
: North Scituate RI
: Maple Windsor
"Poor Quality. Poor Customer Service. Stay Away from Mirage Floors!"
"Do not buy from mirage! Ever! Read before investing...." My wife and
I bought about 500 sq feet of Mirage maple flooring from a local
flooring company. This stuff was supposed to be the best! We have a
small puppy..who we keep well groomed... A few days of installing the
flooring, my wife and I noticed scratch marks all over our new
flooring... We realized that our dog was causing the scratches on the
floor... I Mean deep scratches... as well as surface scratches... We
couldn't believe it!! Horrible! I mean a small puppy with short nails
causing scratches in the flooring. We contacted our local guy... who
got us in touch with a Mirage rep... What a waste of time... They came
and looked at the floor well barely... and took a sample... Months
later after weeks of chasing the rep and phone calls to Mirage cs...
And our local distributor... we get a letter from Mirage which stated
they don't cover scratches... Say what? So now what do we
do... SOL... No warranty... Nothing! ...Don't buy from this
Date created: 2016-02-19
: Patricia Delattre
: State College, PA USA
: Engineered floating floor
"Short boards plus dents"
We just installed Mirage flooring in our kitchen. So far the bothersome
thing is that the pieces were mostly short 14" pieces! We were quite
unhappy that the pieces were not at least 36" long. We called and they
said it was to allow for waste, but when you open a package and there is
one piece 48" long, 3 pieces at 36 and the rest all 14 and 18", it
starts to look like a parquet floor! I will let you know how it wears. I
already have 2 dents from dropping a can just like my former pine
floors in my last kitchen. Not a good sign considering this is oak!
Date created: 2016-02-03
: Darcy Billinkoff
"Beware of Mirage flooring"
Our rep talked us out of solid hardwood saying that the engineered
flooring would hold up really well. Within a year the edges were
chipping and the sheen was discolouring. When their reps tested the
flooring they said there is nothing wrong with it, yet it splinters and
shatters if the smallest object is dropped on it. The floor looks old,
worn and very cheap and yet it cost us $30,000 to have it installed
throughout our small house. Mirage has been of no help whatsoever. Do
not buy their flooring if you are looking for a company that stands
behind their product.
Date created: 2015-12-14
: Robin Burris
: Roswell ga
: African mahogony
"Read before investing...."
After a fire in our home we consulted with flooring distributor of
Mirage engineered wood floors vs traditional on site finishing of
hardwood. She didn't hesitate to assure us of how durable and wear
resistant the engineered floors would be. I asked more than once whether
they were prone to scratching. Within one week, the floor was covered
with unsightly scratches! Two years later, this so called durable finish
looks awful and you would guess the floor had been down for 50 years.
Do not get engineered semi gloss mirage hardwood! The rep came out
and told us to buy area rugs after we made this huge investment in
expensive hardwood floors! Then he suggested that I live with the
scratches until we sell the house and have the floor refinished for the
new owners! How can a company get away with selling these floors under
any normal circumstances? What do we do now?
Date created: 2015-11-16
: J. Johnson
: Long Island, New York
"Matching stain for stairs"
I am very happy with the pre-finished hardwood flooring. However, do not
purchase the matching stain for stairs. It does not even come close to
matching the pre-finished floor color. It is also very expensive
compared to other stains. Mirage customer service was of no help. Told
me I should have used a professional, which I did. Told me it is not for
small areas, but on their website they specifically state that the
matching stains are suitable for stair treads.
Date created: 2015-09-07
: Lawrence Hebda
: Darien, Il
We purchased Mirage flooring for our kitchen about a year ago. We
explained to the distributor that it was for a kitchen and that we also
had a large dog and were concerned about potential scratching. We were
told that the being engineered hardwood it's service was more durable
than regular hardwood. That statement was totally wrong. Within a week
after we uncovered the floor we had scratches all over from the dog. We
had the dogs nails trimmed and filed and it did not help. The
manufacturer rep came out and took a sample of what was put down and
they said there was nothing wrong with the surface. They sent a letter
basically telling us that if you walked on the surface with anything but
soft soled shoes or socks it voided the warranty and it took them 3
months to respond. We have other real hardwood floors in our house that
have had three large dogs over the years and show almost no scratch. I
wouldn't buy another product from this company. I spent $7k putting down
floor in a remodeled kitchen that now looks like it has been there 50
years. I would never buy a product from this company.