Consumer Reviews of Mirage wood floors

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Popularity:
#5   of 26 brands of wood floors

31% of customers recommend
2.5 of 5 stars 57 reviews with a 2.5 average rating
  • Very Satisfied
    18
  • Somewhat Satisfied
    0
  • Neutral
    4
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    32

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Canada
Model: Classic

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"One of my larger financial regrets"
I have lived in old homes with wood flooring from the 1940's that continued to be pristine. A few years in and my mirage floors look horrible. :(


Date created:
Name:
Location: Staten Island, NY
Model: Canyon maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very poor quality wood"
I wish I read some reviews before spending $10,000 on this wood floor. I shopped around at 4 different stores and every salesman said Mirage made the best floors. It certainly looks beautiful in the showroom. They have very fancy catalogs and an impressive web site. But don't be fooled. It's all marketing hype. The product scratches and dents easily. I bought an ottoman to put in front of my sofa and the wheels leave dents in the wood every time you move it. Mirage is using a soft wood and that is the problem. They claim it's a hard wood maple but it's terrible. I bought another much less expensive brand for another part of the house and it has zero dents and scratches. That's enough proof for me. Also, terrible customer service. They blew me off saying I should be more careful moving things on the floor. Unfortunately had to buy area rugs to cover damages.


Date created:
Name:
Location: Winnipeg, CA
Model: Hickory Natural

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love this brand!"
I had wood floor before before, and had to changed it 2 years after the installation because there were scratches everywhere. I asked for the best quality, and this is what I have! I have 2 children and one dog, and the floor is still impeccable after 4 years. I strongly recommend.



Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Scratches and dings easily"
Mirage touts their product is high quality. While it may be, but their product is definately not manufactured to be resistant to use. I guess they expect you to install it and just look at it. We walk on our floor with just bare feet, no children, no pets and scratches and dings are everywhere. I guess you don't get what you pay for as expensive as this floor is.


Date created:
Name:
Location: Cambridge
Model: Waterloo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst hardwood Ever"
Just bought our floors last year. It was the biggest mistake ever. I am a very clean person with no pets and yes 2 girls. We are not hard on our stuff what so ever but I am ready to rip up these floors. If you drop anything easily to damage. We have so many marks now I hate it. You wash it with there cleaner and there are always smudges. When I bought the floors the sales person said how beautiful it is best quality floors. They are beautiful if you don't walk on them quality sucks. So now at the end of my rant don't buy there floors don't even buy there cleaner. Go somewhere else!


Date created:
Name:
Location: Edmonton, AB
Model: Maple

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Hardwood Floor"
We had maple hardwood flooring by Mirage put in 2 years ago. We chose it for its natural beauty and its richness that we could enjoy in our home. We waited for our adult kids to move out and when we no longer had pets since we knew that unlike many floor options, in order to maintain a long lasting elegant hardwood floor, we would have to use care as outlined in the manufacturers suggestions. We don't wear shoes in our home nor do we allow visitors to wear them, felt pads are under all furniture, we monitor humidity levels with a hygrometer and adjust our central humidifier accordingly, we generally eat and drink (not always) in our kitchen, we vacuum the floor with a soft and gentle attachment. Of course every floor has some wear and we're not perfect by any means. If you're not willing to put in a conscientious effort then maybe hardwood is not for you, but if you love the beauty of natural wood floors and you're committed to caring for them then by all means hardwood is a great choice and we absolutely love them.


Date created:
Name:
Location: London On
Model: R and Q white oak 5 inch

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"I Love my Mirage Floor"
Mirage has won more quality awards than any other brand all over North America. My floor is amazing, we are not kind to it and it continues to perform above expectations. We installed it two years ago. We have large open windows and we have had no fading of the finish. Only one minor dent that was caused by dropping my laptop on its corner edge. Our cell phones and converters are dropped regularly and there are no dents. Our two cats run wild playing and no scratches. I have seen friends floors who did not purchase Mirage and they have far more damage on the finish. I would highly recommend this brand and floor. And it is easy to clean, mostly I vacuum it and once a month use the cleaner.


Date created:
Name:
Location: New York
Model: Natural Oak R&Q

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible wood"
People are right mirage wood is terrible, very soft leave dents on the floor, everything about this floor is just terrible and very expensive, mirage just big layers, don't buy they products, they are the worst!



Date created:
Name:
Location: St. Louis, MO
Model: any

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"You negative review people are idiots"
I have sold hardwood floors for more than 25 years and I can assure you that Mirage makes the highest-quality hardwood floors on the planet. Pretty much every negative review on here complains about dents, dings, scratches, cupping etc. Guess what folks, even the best hardwood floors dent, ding, and scratch. You drop a lid with a serrated edge and expect it not to leave a mark in the finish? What are you smoking? Afraid to walk on it in high heels? Do you know how many hundreds of pounds of pressure per square inch you inflict on the product with the little 1/2" round cap of a high heel? There is not a species or brand of wood that withstand that without dimpling. If they cup, bow, or gap, that is either from normal expansion and contraction due to atmospheric conditions (excessive or insufficient moisture levels in the product or subfloor) or from poor installation. I just lost a $40,000 sale because of the inane reviews on here from people who have no idea what they speak of. Sounds like you may have been the victim of an overzealous salesperson who overpromised this hardwood as being basically bulletproof. Still, if the product doesn't perform up to the unrealistic expectations that you have the right thing to do would be do a little research from sources that will actually give you the right information before you post incorrect assumptions and outrageous claims that damage the reputation of one of the finest companies out there. Their company's future and the livelihoods of their proud employees depend on it. And yes, the loyal, education sales professionals whose incomes are also affected by such mis-aimed anger. The National Wood Flooring Council Association is one source that comes to mind to set you straight on hardwood floors. You will find the truth there. I know that the internet is an opportunity for the free exchange of ideas, but websites like these, that purport to be in the best interest of consumers, should have a duty to actually be experts in the field being discussed, and to monitor what are valid complaints and what are just people venting about a poor buying decision on their part, in this case buying hardwood when any brand of hardwood was a poor choice for their lifestyles.


Date created:
Name:
Location: Miramichi NB
Model: Red Oak

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"I love our Mirage produce"
I have nothing but great things to say about our Floors they are amazing and we always receive great service from our local Mirage Retailer.

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