Consumer Reviews of Mirage wood floors
#12 of 25 brands of wood floors
26% of customers recommend
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Date created: 2016-05-13
Location: Ridgeland, MS
"Red oak wears like softwood"
I had my entire house (except for bathrooms of course) redone with red
oak Nevada finish Mirage flooring seven years ago. Traffic areas look
terrible-the boards look gouged in the area where the grain of the wood
shows. Yes, I have a large dog but my cheap wood floor that came with
the house never nicked, scratched or gouged in the 12 years that I first
lived in the house. (I had the floor redone downstairs due to rain
leaking in and buckling an area of the floor and did the upstairs when I
thought how nice the floor looked). I called Mirage and spoke to a rep.
Told him the floor cost so much but wore terribly. He constantly argued
that the term "wear" was "relative" and what did I expect? I said if I
paid for a bmw, I wouldn't expect it to wear like a Yugo which was what
my floor was doing. If I wanted soft wood instead of oak, I would have
had it installed and put up with dents. Had the installer come in to
take a look and seem unconcerned. Said I could spot areas with
polyurethane to fix chips and nicks but would void warranty. I would
look long and hard before buying this brand again. It is so soft that
dropping a plastic ketchup bottle dented it. Is this because they use
some "special method" to cut the wood on the bias?
Date created: 2016-04-17
Name: Carl Phinney
Location: North Scituate RI
Model: Maple Windsor
"Poor Quality. Poor Customer Service. Stay Away from Mirage Floors!"
"Do not buy from mirage! Ever! Read before investing...." My wife and
I bought about 500 sq feet of Mirage maple flooring from a local
flooring company. This stuff was supposed to be the best! We have a
small puppy..who we keep well groomed... A few days of installing the
flooring, my wife and I noticed scratch marks all over our new
flooring... We realized that our dog was causing the scratches on the
floor... I Mean deep scratches... as well as surface scratches... We
couldn't believe it!! Horrible! I mean a small puppy with short nails
causing scratches in the flooring. We contacted our local guy... who
got us in touch with a Mirage rep... What a waste of time... They came
and looked at the floor well barely... and took a sample... Months
later after weeks of chasing the rep and phone calls to Mirage cs...
And our local distributor... we get a letter from Mirage which stated
they don't cover scratches... Say what? So now what do we
do... SOL... No warranty... Nothing! ...Don't buy from this
Date created: 2016-02-19
Name: Patricia Delattre
Location: State College, PA USA
Model: Engineered floating floor
"Short boards plus dents"
We just installed Mirage flooring in our kitchen. So far the bothersome
thing is that the pieces were mostly short 14" pieces! We were quite
unhappy that the pieces were not at least 36" long. We called and they
said it was to allow for waste, but when you open a package and there is
one piece 48" long, 3 pieces at 36 and the rest all 14 and 18", it
starts to look like a parquet floor! I will let you know how it wears. I
already have 2 dents from dropping a can just like my former pine
floors in my last kitchen. Not a good sign considering this is oak!
Date created: 2016-02-03
Name: Darcy Billinkoff
"Beware of Mirage flooring"
Our rep talked us out of solid hardwood saying that the engineered
flooring would hold up really well. Within a year the edges were
chipping and the sheen was discolouring. When their reps tested the
flooring they said there is nothing wrong with it, yet it splinters and
shatters if the smallest object is dropped on it. The floor looks old,
worn and very cheap and yet it cost us $30,000 to have it installed
throughout our small house. Mirage has been of no help whatsoever. Do
not buy their flooring if you are looking for a company that stands
behind their product.
Date created: 2015-12-14
Name: Robin Burris
Location: Roswell ga
Model: African mahogony
"Read before investing...."
After a fire in our home we consulted with flooring distributor of
Mirage engineered wood floors vs traditional on site finishing of
hardwood. She didn't hesitate to assure us of how durable and wear
resistant the engineered floors would be. I asked more than once whether
they were prone to scratching. Within one week, the floor was covered
with unsightly scratches! Two years later, this so called durable finish
looks awful and you would guess the floor had been down for 50 years.
Do not get engineered semi gloss mirage hardwood! The rep came out
and told us to buy area rugs after we made this huge investment in
expensive hardwood floors! Then he suggested that I live with the
scratches until we sell the house and have the floor refinished for the
new owners! How can a company get away with selling these floors under
any normal circumstances? What do we do now?
Date created: 2015-11-16
Name: J. Johnson
Location: Long Island, New York
"Matching stain for stairs"
I am very happy with the pre-finished hardwood flooring. However, do not
purchase the matching stain for stairs. It does not even come close to
matching the pre-finished floor color. It is also very expensive
compared to other stains. Mirage customer service was of no help. Told
me I should have used a professional, which I did. Told me it is not for
small areas, but on their website they specifically state that the
matching stains are suitable for stair treads.
Date created: 2015-09-07
Name: Lawrence Hebda
Location: Darien, Il
We purchased Mirage flooring for our kitchen about a year ago. We
explained to the distributor that it was for a kitchen and that we also
had a large dog and were concerned about potential scratching. We were
told that the being engineered hardwood it's service was more durable
than regular hardwood. That statement was totally wrong. Within a week
after we uncovered the floor we had scratches all over from the dog. We
had the dogs nails trimmed and filed and it did not help. The
manufacturer rep came out and took a sample of what was put down and
they said there was nothing wrong with the surface. They sent a letter
basically telling us that if you walked on the surface with anything but
soft soled shoes or socks it voided the warranty and it took them 3
months to respond. We have other real hardwood floors in our house that
have had three large dogs over the years and show almost no scratch. I
wouldn't buy another product from this company. I spent $7k putting down
floor in a remodeled kitchen that now looks like it has been there 50
years. I would never buy a product from this company.
Date created: 2015-06-21
Location: Hamilton, NJ
Model: 3 1/4" x 3/4"
"Floor holding up"
We purchased and had our Mirage flooring installed about months ago.
Maybe a little early to review, but it's holding up well. We've got
chairs with casters rolling around on it with no problem. They're not
the type with the metal band running thru it. We dropped something
heavy on the floor and it made a small dent, as expected. Otherwise,
we're not hard on it so maybe tough to tell. We're very pleased with
this floor so far.
Date created: 2015-05-09
Name: Brandon Stahl
Location: East Lyme, CT
Model: Dark Maple
"Boards separated, looks horrible"
We installed dark maple hard wood flooring from Mirage in our home when
it was constructing around 2009. Over the next few years it made some
interesting popping noises that we were assured were normal. As of 2014
the boards have completely separated. We had it reviewed by the
installer and the company. A third party reviewer concurred the boards
were installed fine, but they just separated from humidity, etc. Mirage
has been of absolutely no help to us. We have to have the entire first
floor and much of the second floor redone now, at our cost. For a big
company that supposedly prides itself in quality, this has been an
unmitigated disaster. I'd look for your flooring supplies from another
company - any other company.
Date created: 2015-04-07
Name: Nancy E. Mapes
Location: Rochester, New York
Model: Yellow Birch
"Something is wrong with this floor!"
We had Beautiful Mirage Yellow Birch hardwood flooring professionally
installed in my Dining room, Great room, Hall, and Master bedroom by a
local flooring retailer in my area. I made several complaints with the
dealer after about three months after installation due to the fact that
I could scratch the surface with my fingernail. Because they were so
new, the dealer advised that if we were to have the floors refinished
now, we would be taking the bevels out. The bevels were part of the
beauty of these floors. After a few more years I noticed that they were
looking warped, and increasingly degraded. They look so bad, there are
pot marks through out the floors, and you can see each board as warped
and wavy. Now even though they are still under warranty, and nobody has
come down to evaluate these floors in person, Mirage is now saying the
installation was faulty, and they won't help us. Basically, It was not
their problem. I made many attempts to resolve this issue, and they will
find any way to disregard their warranty. I just wanted them to see
these floors in person, and judge for themselves, but they won't respond.
I believe that these floors were defective from day one. I was told that
Mirage flooring was the best on the market. I was disappointed in the
way that they treated me as a loyal customer. My sister also had Mirage
floors. They never experienced what I was did. They also made their
purchase through the same dealer. Everyone that sees the floors in my
home agrees they have never seen such poor quality in hard wood floors.
All I asked for was for their representative to see these floors, and
tell me what needs to be done to correct these floors, but I have had no
response to my pleas. I am very disappointed with Mirage Floors, and
their service after the sale.