Consumer Reviews of Mirage wood floors

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Popularity:
#12   of 25 brands of wood floors

20% of customers recommend
2 of 5 stars 24 reviews with a 2 average rating
  • Very Satisfied
    5
  • Somewhat Satisfied
    0
  • Neutral
    2
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    15

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Dartmouth, NS
Model: Engineered hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointed"
This is terrible flooring, don't buy it, I put 20k down the drain. It creaks and cracks with every step. The humidify here is perfect and the floors are laid perfectly flat. All the experts can say what they want I will take other flooring I've had in the past any day. I will eventually one day put a nail through every board on my floor.


Date created:
Name:
Location: Newark, DE
Model: Cashmere Umbria

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Award winning reviews comment"
George of California. You make a fair and valid point. Candidly, my reason for buying Mirage was based on these awards and their reputation. However, I was misled. I encourage you to go to the Mirage Facebook page. Click on "Photos" and then click on photos posted by other people. I have a handful of pictures of my floors posted. I have many more... You be the judge. I expected Mirage to stand up to their reputation. At least offer to replace the floors with a product that will hold up at cost or a discount or something. Why would a company that stands on its reputation allow this to happen? My hope is that consumers simply consider my pictures as they are considering this company and their "awards". No lies in these pictures.


Date created:
Name:
Location: CA
Model: Red Oak

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Awards by industry tell more than comments"
If Mirage is so bad as mentioned in this website, how likely the brand can win so many awards in the past decade esp some awards are voted by the retailers. If Mirage is so bad, compliant will be flooding in to retailers. Will they vote for a brand causing them tons of trouble? Good/bad comments can be fake. Awards are more reliable than comments from people you just don't know if they are lying or not.



Date created:
Name:
Location: Philadelphia, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Take action"
I was ready to purchase Mirage floors by Boa Franc. I am so glad I saw these posts first. Honestly, I stumbled upon them by accident. I don't know that other consumers will find this so I suggest that everyone band together and post details (experiences, pictures, videos, etc.) on every social media outlet possible. It can be very powerful. There is even a pictures link on Mirage's Facebook page with some pictures. I especially liked the pictures of damaged floors. Wow!


Date created:
Name:
Location: Newark, DE
Model: Cashmer Umbria

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Scratches/Dents/Dings from day 1"
I agree with both Beach Girl and Jean Brags. These floors are terrible. I purchased Mirage floors based on a supposedly top of the line and well respected company. Before purchasing I even corresponded with their customer service to ensure I got the best floors for the money as I have kids and dogs. I have always had hardwoods and these are the worst I ever purchased. I had deep scratches from day 1. I have now had the floors for a little over 2 years and have to replace them. Over $15k investment. Mirage told me that I was too particular and I was the only one that would notice. I have pictures and video if anyone wants to see the result.


Date created:
Name:
Location: Ridgewood, NJ
Model: Maple Greystone

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Scratches, Scratches, Scratches"
I have had my floors installed for about 3 months when I noticed scratches everywhere. I purchased the maple greystone and they were supposed to be one of the highest hardness levels. I have had bamboo floors that withstand more than these. These were the most expensive. I have contacted the company for help and am waiting to hear back. I wish I had found this page prior to purchasing.


Date created:
Name:
Location: CA

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Not worth the money"
Mirage is the most expensive engineered hardwood flooring. They don't make risers neither stair threads. The boards are not the same length: long, medium and short. There are only about 5-6 long boards per box so it's not even enough to do the stairs. If you want your stairs to have long boards, you will need to order a lot extra. We have installed the floor about a month ago and they all covered with scratches already. Nice floor but not worth the money.


Date created:
Name:
Location: Pennsylvania

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I Could Cry"
Several months ago we had Mirage yellow (auburn) pre-finished solid hardwood installed in our new kitchen, dining room and hallway. We purchased our floor through a local dealer and Mirage came highly recommended. Since my husband and I knew absolutely nothing about hardwood, we relied on their help in choosing the best floor. Within a week of installation my beautiful floor had deep scratches, indents and all kinds of marks! Just about anything that hits the floor marks it, including a spoon! My floor looks absolutely awful! Incidentally, my children are grown and we have no pets! I contacted customer service and was told that because it was hardwood I should expect scratches and indents. She suggested I place rugs over the floors! After spending all that money on hardwood that was her solution! Are you kidding me! We are now stuck with nasty looking floors in our beautiful new kitchen... I could cry!



Date created:
Name:
Location: Phoenix, Arizona
Model: Sweet Memories

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Select the texture that suits your household"
People seem to forget that if you select a wood that has gloss and does not have texture you will see everything no matter what wood you select - I have read the reviews and can't seem to wonder - what were they thinking. Sweet Memories is one of their lines that have texture and low lustre - very easy to repair yourself and the fact that it is Canadian made is a plus. Very easy to clean and my grand kids play on it with no problem. If I would of purchase a smooth product with a sheen I would of been disappointed no matter which brand. Maybe next time they should purchase hardwood from a store that can give them all the proper information and which floor to purchase depending on their lifestyle. All in all I would not hesitate to buy Sweet Memories from Mirage again.


Date created:
Name:
Location: Ridgeland, MS
Model: Nevada

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Red oak wears like softwood"
I had my entire house (except for bathrooms of course) redone with red oak Nevada finish Mirage flooring seven years ago. Traffic areas look terrible-the boards look gouged in the area where the grain of the wood shows. Yes, I have a large dog but my cheap wood floor that came with the house never nicked, scratched or gouged in the 12 years that I first lived in the house. (I had the floor redone downstairs due to rain leaking in and buckling an area of the floor and did the upstairs when I thought how nice the floor looked). I called Mirage and spoke to a rep. Told him the floor cost so much but wore terribly. He constantly argued that the term "wear" was "relative" and what did I expect? I said if I paid for a bmw, I wouldn't expect it to wear like a Yugo which was what my floor was doing. If I wanted soft wood instead of oak, I would have had it installed and put up with dents. Had the installer come in to take a look and seem unconcerned. Said I could spot areas with polyurethane to fix chips and nicks but would void warranty. I would look long and hard before buying this brand again. It is so soft that dropping a plastic ketchup bottle dented it. Is this because they use some "special method" to cut the wood on the bias?

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