Consumer Reviews of Quick Step synthetic floors

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created: 2012-01-24 Name: b.Cheney
Location: eugene or

Satisfaction Rating:

Review:
"Don't buy"
My wife and I had to replaces our floor after our dishwasher exploded while we were gone on a family trip. So I went on line and try to do some research but I really wasn't finding any thing. So we went to all the flooring shops every buddy But one person said how great quick step was. The one person said that he wouldn't even put it in his dog house. The Next day we went down to the flooring shop and ordered 1000 feet of quick step maple. A week later when I got it I started to install it, and I notice every fourth board had a chip in it or I was chipping it, so that night I had a family friend come over and see if I was doing something wrong and he started to put it in and he started chipping the planks ( keep in mind this guy has been laying floors for over 30 years). My buddy said this was the biggest peaces of sh*t he had ever seen. The only good thing about it is it did look nice but we had to do a lot of exert work to get this stuff to even look nice. I will never buy this again not even to put in my dog how. And if quick step ever reads this thanks a holes for the exert work!!!!!!!

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Date created: 2011-09-06 Name: C. Carson
Location: Lawrenceville, GA

Satisfaction Rating:

Review:
"Made the family very sick!"
Quick Step laminate flooring was installed on Friday and uninstalled the following Monday. The flooring bubbled in places and had white specks in the plastic. Noxious fumes sickened the entire family. It looked cheap and was poor quality through and through. Just because something is "Green" doesn't mean it is safe. I will never use this company's products again. The installer also refused to give any refund even though they advertise that the customer will be "completely satisfied". Don't use 50 Floor in Jonesboro, Georgia or you will be "completely ripped off". We are out over $2000!

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Date created: 2011-08-31 Name: Bill Boy
Location: Prescott, AZ

Satisfaction Rating:

Review:
"Dull and dirty"
The flooring that was put in our new house was Quick-Step QS 700 Enhanced Cherry and has not looked clean from day one and is now curling at the seams, chipping and bubbling through out the entire house. Terrible product.

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Date created: 2011-08-23 Name: GM
Location: seal beach CA

Satisfaction Rating:

Review:
"will never buy again!"
We replaced our Pergo floor with Quick Step quadra after a slab leak. Huge mistake. The quick step floors scratch and actually scrape off so easily. We have no pets and no little children and could not believe how soft and easily damaged these floors were! The slightest water causes damage to the tiles. Plus the interlocking feature makes it hell to replace a tile. Never again!

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Date created: 2011-08-12 Name: Unhappy Homeowner
Location: San Jose, CA

Satisfaction Rating:

Review:
"Terrible Product and Terrible Customer Service"
We recently purchased a home with Quick Step laminate installed throughout. The installation had been done approximately 5 years before. There was significant warping in a few locations. When we contacted Quick Step about obtaining more flooring to replace the damaged areas as well as replace sections for renovation purposes, we were told that even though the flooring is still manufactured it is unavailable. The color and style we needed is only sold in the UK and cannot be sold to the US due to distribution agreements. I was also told that "flooring is a part of the fashion industry" and that it was essentially unreasonable of me to expect them to still supply this product (even though it is STILL manufactured!) Fashion or no, I expect my home to last longer than my clothing. It is also reasonable to expect durable surfaces to last longer than a few years. I don't want to change my flooring annually or seasonally, thank you very much! I asked what they would do if it had failed (considering the 25 year warranty). How would they replace it then?

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Date created: 2011-07-26 Name: A. Nimmer
Location: Rockton, IL

Satisfaction Rating:

Review:
"Quick Step Country Collection Softly Scraped Walnut"
Even though this product cost more than it's competitors, I picked this product for our kitchen because Quick Step offered a 25 year Residential Warranty and claimed this product had "exceptional durability" and will withstand dents, which is what I needed with 3 children and a dog. We do not wear shoes in the house, our kitchen chairs have foot pads, and I sweep often. I spot clean, as needed, with Quick Step cleaner. After 1-2 months, I did a "on your hands and knees" cleaning, when I noticed a ton of surface scratches. Later, my daughter dropped a small empty glass and it made a dent to the fiberboard! In fact, anytime something is dropped, it always makes a dent. This is not a durable floor as promised. I contacted Quick Step and expressed my disappointment and a representative came to look at flooring and was told this was from "normal wear and tear" and nothing is wrong with the product. After 2 months of having the floor, it's looks used and absolutely does not wear well. The informational product claims are fictional and the warranty does not apply if you are not happy with the less than satisfactory performance, so don't let the 25 year factory warranty fool you or make you feel confident you are buying a good product. This product does not deliver as promised. Very disappointed!

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Date created: 2011-03-21 Name: P, Kelly
Location: Lake Hopatcong, NJ

Satisfaction Rating:

Review:
"Easily scratched"
Not long after the flooring was installed I spotted the first scratch. Since then, many other areas have become scratched. We do not wear shoes indoors, most of our visitors also remove their shoes, we have no pets and we have put protectors on the bottom of the furniture. DO NOT PURCHASE THIS PRODUCT.

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Date created: 2011-02-28 Name: D. kirkland
Location: itsadesign@cox.net

Satisfaction Rating:

Review:
"I hate it!"
I have had a Quick Step Perspective floor (the higher end price wise) for approx. 10 years. I have absolutely tried everything to make it look clean. It always looks streaky and dirty, even if I get down on my hands and knees to clean it. And BEWARE, if you have dogs or cats, you had better make sure you NEVER let them have an accident you cannot clean up immediately. If something wet stays on the floor for more than a few hours (say for instance overnight, while you were asleep) It will warp your floor on that spot. Again, I am totally unhappy with my choice.

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Date created: 2011-01-21 Location: Alexandria, VA

Satisfaction Rating:

Review:
"Quick Step Laminate Flooring is great for dog owners"
I had Quick Step american cherry laminate floors installed in my condo about 2 years ago. Before I had this done I did A LOT of research regarding what type of flooring I wanted to replace my nasty carpet. My major concern was my 65 lbs american bulldog, who is not necessarily the best behaved. I really wanted hardwood floors but did not want to spend the money on something that would a) get scratched up by my dog and b) fade in the light. I also wanted something that would be easy to maintain. After talking to the sales guy I decided on Quick Step laminate flooring. It took one day to install, and let me tell you, since that first day I consistently get compliments on my floor. It is great. It is surprisingly resilient. High traffic areas by my door where dirt, little rocks etc. collect has stayed clean and scratch resistent. My dog has yet to leave any sort of scratches on it, however she does manage to slide around quite a bit when she gets excited if someone comes over. The floor is amazingly easy to clean. Just a damp cloth usually works, but for messier areas a non-harsh spray cleaner and a towel works great. The one scratch I managed to get on my floor was from sliding a fairly heavy chair out of the way when vacuuming that must've had a tiny piece of rock or something lodged in it. I have found that they do sell little kits to fix small scratches like these although I have not bought or tried this out yet. Any major repairs would have to have planks replaced, although I cannot imagine anything like that happening. I was told by the sales guy that the worst I could do is spill water on it and leave it there for weeks and there is no way I would be that careless. I would definitely recommend Quick Step laminate flooring for anyone who owns a dog that is large and active. It looks great and is extremely resilient.