Consumer Reviews of Quick Step synthetic floors

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Popularity:
#6   of 11 brands of synthetic floors

20% of customers recommend
2 of 5 stars 43 reviews with a 2 average rating
  • Very Satisfied
    7
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    32

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Long Beach Island, NJ
Model: SFU016

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolutely horrible flooring"
I was told when purchasing this product that is was virtually indestructible with a 20 year guarantee! This was totally false information. I told the dealer that I had dogs and it would also be in the kitchen... again, was informed "nothing can hurt it!" I am totally embarrassed to have this floor in our home. You are not allowed to put any water on it, and as a previous reviewer stated, all it does is smudge, buckle and separate. God forbid if any storms occur and I am out. I feel like I have to get right home to shut windows or the floor will get ruined! This product is the worse and the manufacturer does not want to take any blame or work with you to rectify the problem! The dealer passes the problem off to the manufacturer and then they hope you go away! Terrible, Terrible product!


Date created:
Name:
Location: Bonney Lake, WA
Model: Veresque

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Buy"
We bought Quick Step back in 2005 and never had any issues, recently remodeled our kitchen with a slight modification of the layout so we needed a few boards. The flooring we had was discontinued, but we decided to stick with Quick Step and replace the whole downstairs since we had no issues with the flooring in the past. What a huge mistake. This flooring is nothing like the old stuff. My husband and I cringed every time something drops on the floor as it will take out a chunk of flooring. So far we have dropped a table knife, set of keys and a screwdriver and every time it took a chunk with it. Also an ice cube dropped from the ice maker and we did not notice until the next day when we noticed the flooring buckled. Quick Steps quality has gone by the wayside all to make an extra dime. Embarrassing to have your product say Made in the USA.


Date created:
Name:
Location: Bemidji MN
Model: Eligna

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Don't do it"
We put this laminate in our new home because we liked the color and thought all laminate was alike. Not true! The 1st week we were here, I accidentally knocked a glass off the counter and it chipped the floor in several places. I started noticing scratches immediately and every time I clean the floor I see more. They're everywhere and it's just my husband and myself living here. We have no pets. We've only been here 2 months and shudder to think what it will look like in a year. We had Pergo in our previous home and it looked like new after 20 years- this stuff isn't even close.



Date created:
Name:
Location: Charlotte NC
Model: 8'' home sound with pad

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"We have been very pleased with the product."
Have had Quickstep Home Sound for 5 years in living and dining room. Still looks great and easy to clean. We have 2 cats that play and slide all over and have not seen any scratches or damage. We just added the same product in the bedroom , and it looks great and matches exactly. We had the floors professionally installed. We also use Bona laminate cleaner, which is great.


Date created:
Name:
Location: Allentown, pa
Model: Reclaime

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible products"
Horrible horrible horrible. Buckled from no water spill. Warranty is junk. The company wont get back to me after 6 weeks. Home depot sells better flooring for cheaper. I will never ever buy from Quick Step again.i suggest you stay away from this company


Date created:
Name:
Location: Midway, GA
Model: cs700

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst warranty ever"
So my family lives in Georgia and if you have lived here then you know We try to keep our floors as dry as possible but the quickstep floor that we have starts to bubble up in the creases. I call the warranty people at quick step he tells me that our floor is covered due to the humidity in the air which is causing my floor to buckle. So basically there floor is no good where it is humid at because for some odd reason we control the temperature outside and the flooring shouldn't buckle like that. All I needed was a some pieces so I can fix the floor myself. Worst flooring ever I hope you don't have this flooring. I would not recommend this flooring to anyone.


Date created:
Name:
Location: Brick NJ
Model: Reclaime

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware: Do Not Buy Reclaime Flooring"
After 2 months my brand new Quick Step Reclaime flooring started to chip in several places. Now after a few months it has many chips in it! I don't have any pets, no children, and I walk with socks on. I contacted the company but they were not of any help. They took no responsibility and blamed it on my installer, which is was not! I would never buy any Quick Step products again!


Date created:
Name:
Location: Ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful!"
This is literally the worst flooring ever! If we spill water and it sits for 30 seconds the floor bubbles. The whole house is bubbling everywhere and the Quick Step people were of no help at all. They basically said someone must have used soap and water on it at some point... Please do not waste your money. We have had the cheapest laminate available in our rental property for years and no pro lens at all... We moved here and it already had Quick Step do not buy you will regret it!



Date created:
Name:
Location: The Villages, FL

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
" Awesome Flooring"
I am stunned by the negative reviews of Quick Step Laminate flooring. I have had mine down for 9 years. A family member has had it down for 12 years. We have heavy traffic, kids, pets, water spills and inadvertently left a sliding glass door open and rain poured in for 30 minutes and sat on the floor. No problems! So buy it and have a professional install it. It's fantastic.


Date created:
Name:
Location: Williamson, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No Warranty Service"
We have had this floor for a few years. However at the dining table the floor has worn through. I was advised by Christian Flooring the installer, that the floor has a life time warranty. I called the US office and Annette Jones The Senior Claims Specialist said I could fax or mail the supporting documents to her office. I called when I received no response and was told by Annette Jones that she was not handling our claim and I had to contact the UNILIN Claims office at the same address. I only received a invalid address message in response and Annette Jones is no longer responding to phone messages. The claim was sent certified mail and they received the mail. Her Number and address are as follows: Annette Jones 2000 Pergo Parkway Garner, NC 27529 Phone 888-462-3011 Fax 888-462-3045 I have tried to be nice and reach out to get service. I looks like they just ignore you and hope you will go away. My next step will be the New York State Attorney General. The claim is not large. I have the left over pieces to fix the problem. But to no avail. I have not seen a claims person. Mike Akerley Williamson, NY.

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