Consumer Reviews of Quick Step synthetic floors

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#7   of 11 brands of synthetic floors

21% of customers recommend
2 of 5 stars 37 reviews
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to They do not necessarily represent the opinions of

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Date created: 2016-12-13
Name: Diane Cuesta
Location: Brick NJ
Model: Reclaime

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Beware: Do Not Buy Reclaime Flooring"
After 2 months my brand new Quick Step Reclaime flooring started to chip in several places. Now after a few months it has many chips in it! I don't have any pets, no children, and I walk with socks on. I contacted the company but they were not of any help. They took no responsibility and blamed it on my installer, which is was not! I would never buy any Quick Step products again!

Date created: 2016-08-29
Name: Karlisha Fuller
Location: Ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

This is literally the worst flooring ever! If we spill water and it sits for 30 seconds the floor bubbles. The whole house is bubbling everywhere and the Quick Step people were of no help at all. They basically said someone must have used soap and water on it at some point... Please do not waste your money. We have had the cheapest laminate available in our rental property for years and no pro lens at all... We moved here and it already had Quick Step do not buy you will regret it!

Date created: 2016-07-26
Name: Carol Totaro
Location: The Villages, FL

Satisfaction Rating:
5 of 5 stars Very Satisfied

" Awesome Flooring"
I am stunned by the negative reviews of Quick Step Laminate flooring. I have had mine down for 9 years. A family member has had it down for 12 years. We have heavy traffic, kids, pets, water spills and inadvertently left a sliding glass door open and rain poured in for 30 minutes and sat on the floor. No problems! So buy it and have a professional install it. It's fantastic.

Date created: 2016-06-15
Name: Mike Akerley
Location: Williamson, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"No Warranty Service"
We have had this floor for a few years. However at the dining table the floor has worn through. I was advised by Christian Flooring the installer, that the floor has a life time warranty. I called the US office and Annette Jones The Senior Claims Specialist said I could fax or mail the supporting documents to her office. I called when I received no response and was told by Annette Jones that she was not handling our claim and I had to contact the UNILIN Claims office at the same address. I only received a invalid address message in response and Annette Jones is no longer responding to phone messages. The claim was sent certified mail and they received the mail. Her Number and address are as follows: Annette Jones 2000 Pergo Parkway Garner, NC 27529 Phone 888-462-3011 Fax 888-462-3045 I have tried to be nice and reach out to get service. I looks like they just ignore you and hope you will go away. My next step will be the New York State Attorney General. The claim is not large. I have the left over pieces to fix the problem. But to no avail. I have not seen a claims person. Mike Akerley Williamson, NY.

Date created: 2016-06-02
Name: BJS
Location: Spokane, WA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Please heed these negative reviews"
We had Quick Step Classic Sound installed in our brand new home 6 months ago and I'm ready to throw away that money to have it ripped out. From day one it has been extremely high-maintenance and never looked clean. Every footprint (bare, with socks or shoes) shows up as a smudge on the dry floor. Cleaning it as recommended by misting water on a microfiber mop still leaves filmy smears unless you get on your hands and knees with a soft absorbent towel to make sure it is perfectly dry after every stroke of the mop. An errant ice chip fell and blistered the seam so now I'm paranoid about every little drop of water that hits it. Definitely should never be layed in a kitchen. It also scratches easy and we are seniors that tread easy with no children or pets. Please, read these reviews before buying this product. I wish I would have.

Date created: 2016-04-28
Name: Judy Middlebrooks
Location: Macon, GA
Model: U943

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Do Not Buy QuickStep"
Two years after installation the top layer is peeling off like a sticker. I have been fighting with the warranty for over a year.

Date created: 2016-04-06
Name: j sanford
Location: Fair Lawn NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Don't buy Quick-Step products"
I had this flooring installed 10 months ago by a highly reliable Flooring Company in business over 30 years. Had the same problems as reported in other reviews on this site. Manufacturer gave installer the same excuse...water? This floor is buckling in bedrooms and other areas never exposed to water. Planks have been replaced 4 times in my home office only to buckle again. Avoid Quick-Step products is my best recommendation.

Date created: 2016-03-02
Name: L. M.
Location: NY
Model: Country Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Expensive and Disappointing"
Our contractor recommended this Quickstep laminate for our new kitchen, we took care of it exactly as recommended by the company and it looked nice for about 6 months. Then we began to notice the edges of the pieces starting to curl up with gaps appearing between the boards. The company sent their inspector who agreed that it was a real and unsightly problem affecting most of the floor. The company said that based on the inspector's report it must be water damage and has shown no interest in standing behind what is clearly a defective product. We hired our own inspector who ran some tests and concluded that the curling was probably caused by humidity in the air. Buying this Quickstep laminate was an expensive mistake on our part and we feel we would have a nicer looking floor now if we had just bought cheap linoleum in the first place.

Date created: 2016-02-26
Name: M.Not
Location: UK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Big mistake"
My advice, avoid this flooring because it will not live up to its advertising claims, and if you have children running around definitely a 'no-no'! My house was gutted and refurbished last summer. I spent 2 months unsuccessfully looking for the washed out white colour I wanted in hardwood, then my builder suggested Quick-Step. Because I'd had laminate flooring in my previous home - perfect for 15yrs until the day I moved out in 2009 - I decided laminate was probably longer wearing than hardwood (duh!) and floored throughout with Quick-Step (incl stairs). I should have realised that the fact they were selling repair kits indicated an inherent problem with this flooring, but the 25yrs warranty reassured me, which I have since discovered is virtually worthless! Bearing in mind that no-one was actually living in the house at the time, 5 months ago (Sept) a small chip appeared near an empty bedroom doorway. My husband wrote to Unilin who diagnosed via a photograph that something heavy had obviously been dropped on the floor - nothing had been dropped! To save argument my husband agreed to accept a free repair kit (not as easy to use as the video claims!). For reasons I won't go into, the house is still virtually empty and hardly lived in since completion of the refurb last year. But a few days ago I was cleaning throughout and discovered three new Ďchipsí in places where itís not possible anything has been dropped to cause this. The laminate appears to have simply flaked off and left erosions beneath. The floor has been cleaned according to the company's instructions, using their (expensive) products, it is shoe free and nothing has been dropped on it - in fact Iím now terrified of dropping anything for fear of what would then happen! NB: I have since googled a number of similar bad reviews - and worse :( Itís approx only 8 months since the floor was laid, there have been very few visitors (shoeless) so I dread to think what would happen if I had a party with guests wearing shoes, who - heaven forbid - might even drop something! I advise anyone who has fitted Quick-Step flooring to video it in case of future problems! What really upsets me is that Iíve learned too late that I could have had a hardwood floor sanded and painted to my colour preference, and resanded if needed in the future, whereas now Iím looking at years of continual repair to the Quick-step floor, or alternatively replacing it at enormous cost! I have this morning written to Unilin advising that this flooring is not fit for purpose according to the Sale of Goods Act and I will let you know what their response is.

Date created: 2016-02-19
Name: Buying Wood Next Time
Location: Atlanta
Model: Golden Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"So sad"
If you live in a waterless world, then this flooring is for you. It is hard and the product I bought is beautiful. However... A drip on the floor when doing dishes, slight spill from a juice box, any liquid used for cleaning purposes, anything you have ever wiped up from the floor in your life -- will seep into the seams and cause the inner layers to puff up. They never go back down. I noticed the problem immediately after they were installed when my daughter walked in the house with wet boots. I wiped the floor as soon as I saw the water but it was not soon enough. Definitely not the floor for families or a household with a lot of moving parts. 50 Floor installed ours and represented the product to us as perfect for kids and pets, and more resistant to water than hardwood. What a lie. They reviewed the damage and basically said tough. Water damage. Buyer beware -- your fault.

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