Consumer Reviews of Quick Step synthetic floors
#5 of 7 brands of synthetic floors
20% of customers recommend
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Date created: 2014-08-01
Name: P. Chlop
Location: Frederick, MD
"Don't Buy the 5 in 1 Transition Strip"
Purchased Quick Step laminate flooring from American Carpet Wholesaler.
I bought 3 5-in-1 Transition Strips and only 1 worked. The tracks are
plastic and the top strip has to be hand milled in order to fit. If you
take off too much it will be too loose and won't stay attached. I asked
for a refund and American Carpet Wholesaler said they submitted a claim.
The Quick Step manufacturer, Unilin Flooring, said they did not and the
BBB said Duh. The flooring itself is ok.
Date created: 2014-07-21
Name: Diane L Spence
Location: Citrus Heights CA
"Love my Quick Step"
I had Quick Step installed in my kitchen eight years ago and it still
looks like new. There are two adults in the house plus one cat. It is
easy to clean, does not scratch and is great. I do wipe up spills right
away and I mop it with a Swiffer that is wet. I like it so much that I
am going to have Quick installed in the living room and bed rooms.
Date created: 2014-07-16
Name: Robin Maciejewski
Location: Norfolk, VA
We bought a house brand new that had these floors installed. They looked
nice but the realtor warned me to never ever let water sit on them and
never clean with a wet mop. I decided to use wet swifter pads to clean
it after months of trying to just spot clean. The issue with the spot
cleaning was every spot looked dirty. With in months it was bubbling in
several spots. I found a spot under our couch one where it had bubbled.
I have no idea how water would even get under our couch. Two years later
several spots have shipped and bubbled. Once my husband dropped a object
with spiky ends onto the floor. It pierced right through the floor.
These floors never look clean either I even steam mop them and they look
awful and it's hard to find things that are even safe to clean the floor
with. We recently had a leak and need to replace the floors and I
couldn't be happier. I don't know how good our new floors will be but
anything had to be better than this junk.
Date created: 2014-03-21
Name: Marcia RINGLER
Location: Camarillo, CA
"Do not buy quickstep horrible cloor"
We were told this was a high quality floor but it is just the opposite.
After a few months we started having water damage and puckering along
the joints and sides of the floor. We originally had Wilsonart but had a
water leak and needed to replace the floor, so we went with what we
thought was a good quality product. No one told us you could not spray
cleaning product or water directly on the floor. When we bought this
product there was nothing on the Quickstep website that said to only use
their products, only spray on the mop not the floor and wipe up any wet
areas immediately. This is ridiculous and almost impossible to get your
floor clean. Before this happened I recommended this floor to a friend
and now they are having the same problems. I would love to have a class
action suit against Quickstep. I am so disappointed with this floor. If
I had the money I would replace it.
Date created: 2014-01-14
Name: Anna Pull
We have had nothing but trouble with this floor. It was installed about
3 years ago and we started noticing white spots showing up all over in
various places. We also have scratches all over and a film we can not
get rid of. The rep came out and looked at it, stating it was probably
how we had maintained it. Luckily we had purchased it at a flooring
store and had it installed by them. The store owner has been pushing to
have it replaced. They came out and took two boards out to be tested
and so far they haven't done anything. We are still waiting, they were
out again today and said they would get back with us. We put this in
when our dishwasher leaked and we had to replace our pergo. My eldest
son used to sneak in with his roller blades on and our pergo always
Date created: 2013-12-16
"Why don't lemon laws cover this?"
Quick Step is made in the USA (patriotic) has a wowing 25 year warranty.
And we spent over $3/sf because you get what you pay for, right?
Wanted a tough floor that was easy maintenance. Liars! No kids, or pets. Scratches, "smears" that won't come up, bubbles where a drop of water hit without our notice. The rejuvenating products just smears worse.
Quickstep people Yelled at me! She said I used oil product (not) to clean it and have to hand scrub it with kitchen scrubby and alcohol! CRAZY, Tried it anyway and of course, it doesn't work. Their customer service person yelled at me like a grade school teacher to a slow troublesome child.
She said it was my fault and therefore invalidated the Warranty.
Shouldn't there be a class suit action against Quickstep?
Date created: 2013-12-15
Name: D. Garnand
Location: Riner, VA
"Do not buy this flooring!"
My elderly parents had this flooring installed and it started
chipping and warping within 3 months. Many of the chips are along the
walls (not even in high traffic areas). The manufacturer said, of
course, that it was a usage problem on my parents' behalf & not
covered under the "warranty"! Do not buy this flooring as it is
overpriced and poor quality!
Date created: 2013-11-11
Name: J. Overstreet
Location: Roanoke, VA
"Highly recommend this flooring"
We had Quick Step Eligna installed in our entire downstairs living area
6+ years ago, and we are still thrilled with this product! So much, in
fact, that when we remodeled our laundry room 2 years ago we used the
same flooring, and we are planning to use it again in our master suite.
We had an excellent, professional installer.
We have had none of the problems listed by other reviewers. No peaking, no swelling, no scratching. We did have to replace some shoe molding after my sisters dog peed on it and it swelled, but there was no damage to the flooring. We have dogs, and there is no damage from them! We do have one gouge where my hubby dropped something with a sharp edge, but a little wood stain camouflaged it easily.
I (we) highly recommend this product -we couldn't be happier!
Date created: 2013-06-29
Name: Gini Browning Mosley
Location: Eagle River, AK
"Worst Flooring Ever!"
This flooring is horrible. We purchased a brand new home with Quick Step
flooring and within 2 weeks the boards started separating and the seams
started to bubble up. Also, this flooring is impossible to clean, its as
if there is some sort cloudy substance on it, every footprint shows. I
contacted the builder who said to contact the rep for Quick Step and the
rep agreed with me that I was using the correct cleaner & that their
product shouldn't be performing this way. However, the response from
Quick Step was that because I used a damp mop to clean the floors this
was why the seams were coming up and the floor was separating. Their
warranty is crap, they are just coming up with ways not to have to honor
it. Do not waste your $$ on this inferior product! It is the worst
flooring I have ever had in a home and that includes government housing!
I would never purchase any products from this company.
Date created: 2012-12-30
Name: Tangela Nottage
I had quick step laminate floors installed by a professional flooring
company and 4 months I cleaned my floors and noticed a couple of the
planks swelling , call the company and I would have to pay to replace
it, after reading all the complaints I am sold this is a very cheap
product and I waste my hard earned money , should have went to Home
Depot better quality.