Consumer Reviews of Quick Step synthetic floors

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#6   of 11 brands of synthetic floors

20% of customers recommend
2 of 5 stars 39 reviews
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to They do not necessarily represent the opinions of

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Date created: 2017-02-15
Name: Dave
Location: Allentown, pa
Model: Reclaime

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Horrible products"
Horrible horrible horrible. Buckled from no water spill. Warranty is junk. The company wont get back to me after 6 weeks. Home depot sells better flooring for cheaper. I will never ever buy from Quick Step again.i suggest you stay away from this company

Date created: 2017-02-13
Name: James Tedder
Location: Midway, GA
Model: cs700

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Worst warranty ever"
So my family lives in Georgia and if you have lived here then you know We try to keep our floors as dry as possible but the quickstep floor that we have starts to bubble up in the creases. I call the warranty people at quick step he tells me that our floor is covered due to the humidity in the air which is causing my floor to buckle. So basically there floor is no good where it is humid at because for some odd reason we control the temperature outside and the flooring shouldn't buckle like that. All I needed was a some pieces so I can fix the floor myself. Worst flooring ever I hope you don't have this flooring. I would not recommend this flooring to anyone.

Date created: 2016-12-13
Name: Diane Cuesta
Location: Brick NJ
Model: Reclaime

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Beware: Do Not Buy Reclaime Flooring"
After 2 months my brand new Quick Step Reclaime flooring started to chip in several places. Now after a few months it has many chips in it! I don't have any pets, no children, and I walk with socks on. I contacted the company but they were not of any help. They took no responsibility and blamed it on my installer, which is was not! I would never buy any Quick Step products again!

Date created: 2016-08-29
Name: Karlisha Fuller
Location: Ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

This is literally the worst flooring ever! If we spill water and it sits for 30 seconds the floor bubbles. The whole house is bubbling everywhere and the Quick Step people were of no help at all. They basically said someone must have used soap and water on it at some point... Please do not waste your money. We have had the cheapest laminate available in our rental property for years and no pro lens at all... We moved here and it already had Quick Step do not buy you will regret it!

Date created: 2016-07-26
Name: Carol Totaro
Location: The Villages, FL

Satisfaction Rating:
5 of 5 stars Very Satisfied

" Awesome Flooring"
I am stunned by the negative reviews of Quick Step Laminate flooring. I have had mine down for 9 years. A family member has had it down for 12 years. We have heavy traffic, kids, pets, water spills and inadvertently left a sliding glass door open and rain poured in for 30 minutes and sat on the floor. No problems! So buy it and have a professional install it. It's fantastic.

Date created: 2016-06-15
Name: Mike Akerley
Location: Williamson, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"No Warranty Service"
We have had this floor for a few years. However at the dining table the floor has worn through. I was advised by Christian Flooring the installer, that the floor has a life time warranty. I called the US office and Annette Jones The Senior Claims Specialist said I could fax or mail the supporting documents to her office. I called when I received no response and was told by Annette Jones that she was not handling our claim and I had to contact the UNILIN Claims office at the same address. I only received a invalid address message in response and Annette Jones is no longer responding to phone messages. The claim was sent certified mail and they received the mail. Her Number and address are as follows: Annette Jones 2000 Pergo Parkway Garner, NC 27529 Phone 888-462-3011 Fax 888-462-3045 I have tried to be nice and reach out to get service. I looks like they just ignore you and hope you will go away. My next step will be the New York State Attorney General. The claim is not large. I have the left over pieces to fix the problem. But to no avail. I have not seen a claims person. Mike Akerley Williamson, NY.

Date created: 2016-06-02
Name: BJS
Location: Spokane, WA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Please heed these negative reviews"
We had Quick Step Classic Sound installed in our brand new home 6 months ago and I'm ready to throw away that money to have it ripped out. From day one it has been extremely high-maintenance and never looked clean. Every footprint (bare, with socks or shoes) shows up as a smudge on the dry floor. Cleaning it as recommended by misting water on a microfiber mop still leaves filmy smears unless you get on your hands and knees with a soft absorbent towel to make sure it is perfectly dry after every stroke of the mop. An errant ice chip fell and blistered the seam so now I'm paranoid about every little drop of water that hits it. Definitely should never be layed in a kitchen. It also scratches easy and we are seniors that tread easy with no children or pets. Please, read these reviews before buying this product. I wish I would have.

Date created: 2016-04-28
Name: Judy Middlebrooks
Location: Macon, GA
Model: U943

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Do Not Buy QuickStep"
Two years after installation the top layer is peeling off like a sticker. I have been fighting with the warranty for over a year.

Date created: 2016-04-06
Name: j sanford
Location: Fair Lawn NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Don't buy Quick-Step products"
I had this flooring installed 10 months ago by a highly reliable Flooring Company in business over 30 years. Had the same problems as reported in other reviews on this site. Manufacturer gave installer the same excuse...water? This floor is buckling in bedrooms and other areas never exposed to water. Planks have been replaced 4 times in my home office only to buckle again. Avoid Quick-Step products is my best recommendation.

Date created: 2016-03-02
Name: L. M.
Location: NY
Model: Country Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Expensive and Disappointing"
Our contractor recommended this Quickstep laminate for our new kitchen, we took care of it exactly as recommended by the company and it looked nice for about 6 months. Then we began to notice the edges of the pieces starting to curl up with gaps appearing between the boards. The company sent their inspector who agreed that it was a real and unsightly problem affecting most of the floor. The company said that based on the inspector's report it must be water damage and has shown no interest in standing behind what is clearly a defective product. We hired our own inspector who ran some tests and concluded that the curling was probably caused by humidity in the air. Buying this Quickstep laminate was an expensive mistake on our part and we feel we would have a nicer looking floor now if we had just bought cheap linoleum in the first place.

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