Consumer Reviews of Quick Step synthetic floors
#6 of 8 brands of synthetic floors
25% of customers recommend
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Date created: 2015-08-13
Location: Spencerport, NY
"Save your money"
We renovated our kitchen 3 years ago and were under the impression that
we were buying quality flooring from a reputable company. Our experience
has been very similar to all of the negative reviews posted here and it
is easy to imagine that the few glowingly positive reviews have been
posted by this corporation in a cheap attempt at damage control. About a
year ago we noticed that the edges of the boards were beginning to curl,
making the seams between boards obvious and giving our floor the
appearance of cheap plastic. QuickStep sent their hired inspector who
agreed that 75% of our floor was affected and concluded that this was
the result of water damage despite the fact that we have only used a dry
mop to clean it, never had flooding, don't have a problem with animals
urinating on it or any other reason for this . Based on the inspector's
conclusions, the company denies that this is a faulty product and are
not interested in taking responsibility or standing behind their "25
Year Guarantee". We are tearing out the floor ourselves and will be
driving it to the nearest landfill before installing the new wooden
floor we bought from one of QuickStep's many competitors.
Date created: 2015-07-16
Name: S Lee
I have been shocked by all the negative reviews about Quick Step. We
have had our Quick Step laminate flooring in our kitchen and breakfast
nook for 11 years and have had no problems. We are on our 4th dog and
have boys. One time our floor bubbled when a puddle of water got spilled
on it and it wasn't wiped up for hours. Eventually, the bubble
disappeared. I spill water on it and damp mop our floor with no
problems. We have some surface level scratches that really aren't
noticeable. We are putting laminate in other parts of our home and now I
am beginning to wonder if Quick Step's quality has gone down hill. All I
can say is the product we bought 11 years ago has held up wonderfully.
Date created: 2015-06-07
Name: Gen Rizzo
Location: Palos Park, llinois
This product should not be sold. Maybe for a crawl space but not for a
living area. Was told it was easy to maintain. No way. Very hard to
clean! I have spent hours trying to get it presentable for company and
all I get are streaks, streaks, and more streaks. You can't let it air
dry and when you try to dry it, you have to rub really hard and it's
just the worst floor I have ever worked with. When I had a rep come out
to look at it, he said that's the way this floor is. Really? This
company is getting away with ripping people off.
Date created: 2014-08-01
Name: P. Chlop
Location: Frederick, MD
"Don't Buy the 5 in 1 Transition Strip"
Purchased Quick Step laminate flooring from American Carpet Wholesaler.
I bought 3 5-in-1 Transition Strips and only 1 worked. The tracks are
plastic and the top strip has to be hand milled in order to fit. If you
take off too much it will be too loose and won't stay attached. I asked
for a refund and American Carpet Wholesaler said they submitted a claim.
The Quick Step manufacturer, Unilin Flooring, said they did not and the
BBB said Duh. The flooring itself is ok.
Date created: 2014-07-21
Name: Diane L Spence
Location: Citrus Heights CA
"Love my Quick Step"
I had Quick Step installed in my kitchen eight years ago and it still
looks like new. There are two adults in the house plus one cat. It is
easy to clean, does not scratch and is great. I do wipe up spills right
away and I mop it with a Swiffer that is wet. I like it so much that I
am going to have Quick installed in the living room and bed rooms.
Date created: 2014-07-16
Name: Robin Maciejewski
Location: Norfolk, VA
We bought a house brand new that had these floors installed. They looked
nice but the realtor warned me to never ever let water sit on them and
never clean with a wet mop. I decided to use wet swifter pads to clean
it after months of trying to just spot clean. The issue with the spot
cleaning was every spot looked dirty. With in months it was bubbling in
several spots. I found a spot under our couch one where it had bubbled.
I have no idea how water would even get under our couch. Two years later
several spots have shipped and bubbled. Once my husband dropped a object
with spiky ends onto the floor. It pierced right through the floor.
These floors never look clean either I even steam mop them and they look
awful and it's hard to find things that are even safe to clean the floor
with. We recently had a leak and need to replace the floors and I
couldn't be happier. I don't know how good our new floors will be but
anything had to be better than this junk.
Date created: 2014-03-21
Name: Marcia RINGLER
Location: Camarillo, CA
"Do not buy quickstep horrible cloor"
We were told this was a high quality floor but it is just the opposite.
After a few months we started having water damage and puckering along
the joints and sides of the floor. We originally had Wilsonart but had a
water leak and needed to replace the floor, so we went with what we
thought was a good quality product. No one told us you could not spray
cleaning product or water directly on the floor. When we bought this
product there was nothing on the Quickstep website that said to only use
their products, only spray on the mop not the floor and wipe up any wet
areas immediately. This is ridiculous and almost impossible to get your
floor clean. Before this happened I recommended this floor to a friend
and now they are having the same problems. I would love to have a class
action suit against Quickstep. I am so disappointed with this floor. If
I had the money I would replace it.
Date created: 2014-02-16
Name: N Griffith
Location: Marietta, GA
"Happy, so far, but maintenance is specific"
I had Quick Step laminate flooring installed in Nov. 2012 by a local
flooring company. I wanted laminate because I have dogs and needed a
flooring that would not scratch. My other choice was Pergo after having
soaked the laminate available from Home Depot for a day to see how badly
they responded to moisture and spills. I didn't do the same test on
Quick Step, since I didn't get a sample from any company. It seems that
every laminate has some customers dissatisfied so I'm posting to share
my experience with Quick Step after about 15 months post-installation.
First, I don't wear shoes inside my home. Scratches from traffic was not an issue for me. But, I have medium sized dogs and scratches from them was a concern because my engineered flooring had gouges from dog activity. So far, I see no evidence of scratches from my dogs, particularly where there is a lot of running and jumping.
My other concern was how much spills showed on the flooring sheen. I can see where my dog drooling has dried on the flooring and cannot remove them with a wet cloth. My dog vomitted in a corner of my den and I didn't know for a couple of days, since he ate what he threw up. When I did see the dull sheen, I realized it was dried vomit. Again, a wet cloth cleaning the area didn't remove the spot. But both spots did disappear when I did my regular maintenance of the floor.
I read all the materials that Quick Step provided on the care and warranty. I bought a few jugs of the Quick Step Quick Clean to care for my Quick Step floor. The local installer gave me a jug of Bruce Hardwood & Laminate floor cleaner to clean my Quick Step floor. I spray the cleaner on my microfiber mop, then clean my floor with it. I let the floor dry before I walk on it. Wherever I had spots (dog drool and dried vomit), the spots disappeared. I don't mop every day or even every week. I vacuum every other day but mop clean the laminate floors monthly. Remember, I don't wear shoes in my house. As a result, the floors continue to look good and just like they did when installed.
My only issue with Quick Step, as with any laminate flooring, is that it sounds plastic when my dogs' nails hit the flooring.
Date created: 2014-01-14
Name: Anna Pull
We have had nothing but trouble with this floor. It was installed about
3 years ago and we started noticing white spots showing up all over in
various places. We also have scratches all over and a film we can not
get rid of. The rep came out and looked at it, stating it was probably
how we had maintained it. Luckily we had purchased it at a flooring
store and had it installed by them. The store owner has been pushing to
have it replaced. They came out and took two boards out to be tested
and so far they haven't done anything. We are still waiting, they were
out again today and said they would get back with us. We put this in
when our dishwasher leaked and we had to replace our pergo. My eldest
son used to sneak in with his roller blades on and our pergo always
Date created: 2013-12-16
"Why don't lemon laws cover this?"
Quick Step is made in the USA (patriotic) has a wowing 25 year warranty.
And we spent over $3/sf because you get what you pay for, right?
Wanted a tough floor that was easy maintenance. Liars! No kids, or pets. Scratches, "smears" that won't come up, bubbles where a drop of water hit without our notice. The rejuvenating products just smears worse.
Quickstep people Yelled at me! She said I used oil product (not) to clean it and have to hand scrub it with kitchen scrubby and alcohol! CRAZY, Tried it anyway and of course, it doesn't work. Their customer service person yelled at me like a grade school teacher to a slow troublesome child.
She said it was my fault and therefore invalidated the Warranty.
Shouldn't there be a class suit action against Quickstep?