Consumer Reviews of TrafficMaster carpets

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Popularity:
#6   of 18 brands of carpets

31% of customers recommend
2 of 5 stars 19 reviews with a 2 average rating
  • Very Satisfied
    4
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    12

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Sharon, PA
Model: Rook

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Check The Warranty-Does Not Cover"
I had traffic master installed in my rental in February of 2020. 7 months later, after the first tenant moved out, two seams had separated and the carpet in several locations was coming apart from the burlap backing. I notified Home Depot, and they sent out their representative to re-measure those two rooms. I get the higher grade carpeting and heavier padding. Submitted a claim. They came back and said they do not warranty carpet installed in a residential rental property. They have installed over 35 properties for me in the last year and a half. Does not say that on any of the paperwork I have received either at time of purchase or at time of installation. Spoke with store management and main manager. Was told that no carpet company would warranty carpet in any rental. I've had Lowes installed in the past. Covered. I've had Marrett Carpeting, Sherwin Williams and others also. Never a problem. Goodbye home depot. Going back to Lowes.


Date created:
Name:
Location: Niles, Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Buy"
We had traffic master carpeting installed on a staircase about a year ago. The stairs do not get used very much, and on 2 of the steps the carpet fibers are coming loose in spots. Contacted Home Depot. They had me send photos, said they would send them to company and let me know. It has been over 4 months now, still have not heard anything. So ridiculous.


Date created:
Name:
Location: Bonita, California
Model: Priority Crossroads

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Carpet"
I wish I had done my research and checked these reviews before I purchased TrafficMaster Priority (Crossroads color) carpet through Home Depot. With a name like TrafficMASTER one would expect the carpet could actually master traffic. It does not. The problem isn't with accidental spills or stains, it's with regular walking on the carpet. We have laminate flooring in our kitchen and the carpeted area is adjacent. After less than two weeks a terrible grayish dirt area appeared. I vacuumed multiple times and even tried to blot it with no success. We proceeded to cover an entire 6'x 9' area of the carpet with a throw rug and I initiated a warranty claim. This is the response from the manufacturer (sent via Home Depot): "The carpet is doing what it is supposed to do - release the soil - the soil is being tracked from the hard surface to the carpet." I was told to have the carpet professionally cleaned (which of course I will even after only a few months of 3 people walking on it). At this rate, I will need to have the carpet cleaned on a weekly/monthly basis to manage normal traffic. I'm now saving money to re-carpet our entire house with a better carpet, as this is ridiculous.



Date created:
Name:
Location: Griffith, IN
Model: Self-Stick Carpet Tile - Homelak

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Poor Quality Control"
Can't believe how unevenly the squares are cut and the colors from the same lot aren't even the same within the same box.


Date created:
Name:
Location: Vinton, VA
Model: Follow Up - Fenton Loop

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Buy"
This carpet was installed in two rooms of my home on 12/17/19. Within weeks there were long dark streaks appearing and big splotches that looked like something had been poured on the carpet and then dried. I did a bit of research online and found that loom oil creates long dark stripes on newly installed carpet and thought maybe this was the issue. I contacted Home Depot, sent pictures and a sample of a remnant of this carpet that had been left by the installer that also had the stains on it. The manufacturer said the carpet sample tested negative for oils but offered to replace the carpet anyway. I told Home Depot I did not want this same carpet installed as I was worried it would have the same issue. I was told the replacement had to be the same product. So they ordered new carpet and it was installed on 2/4/19. After the first room was complete we looked and saw that the splotches that were visible on the old carpet were also visible all over the newly installed carpet. We told the installer not to bother with the second room since they had obviously sent the exact same carpet they had sent before. Do not buy this carpet, it looks worse than our 20 year old carpet we were replacing.


Date created:
Name:
Location: Pennsylvania

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"You guys are unlucky"
Read some of these reviews and wow, there are some unlucky people out there. Had home depot install my carpet, and it is absolutely perfectly installed, very soft and comfy, doesnt burn my feet, doesnt crunch under my toes, or any of the other horror stories ive read. It does look absolultely fantastic though.


Date created:
Name:
Location: Philadelphia, PA
Model: Self stick carpet tile

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This product is very poisonous"
Home depot salesperson talked me into this instead of a carpet roll for the convenience. my brother laid the carpet. i walked into the room in bare feet and within 30 seconds my feet were burning like they were on fire. immediately washed with soap several times, still hurt and burning like needles on the soles of my feet. next morning, i forgot and and walked in with bare feet again and same result. very painful and now we are afraid to let our animals in the room. went to home depot and they said since product can't be returned...i'm out of luck. carpet looks okay and has no odor. i had to buy an area rug to lay over it bc i cannot remove obvi since i had such a reaction.


Date created:
Name:
Location: Monroeville, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Product/Customer Service"
I purchased a berber carpet and noticed that it had a flaw in it after installation. We filed a claimed with Home Depot and Kraus flooring denied it. They have a lot of nerve blaming the consumer for their low quality product. It would have been a lot easier to just rip up my money. Wish I would have read the reviews from this company before purchasing their carpet. Hopefully word of mouth will help people from ending up like I did. Never buy anything made by them again!



Date created:
Name:
Location: Brunswick Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unsatisfied customer"
In 2008 we had this carpet installed in our home. Just my husband and I live here. It is Berber with small block pattern. Worst carpet we ever bought. I was told if there was a spill all you had to do was blot it if you were aware right away.Never worked for us. Any spots that we used a rug scrubber on eventually bled thru and appeared again.When we first got the carpet it was installed incorrectly. Pattern was crooked. Seems were very noticeable.I Called Home Depot and complained. They called the manufacturer in Louisiana. A representative came to my home and inspected the carpeting. They blamed the installers and Home Depot blamed the manufacturer. Nothing was ever resolved on either end. I am in the process of buying new carpeting. They can't get the old out fast enough. Never again Home Depot. I try to tell everyone I can.


Date created:
Name:
Location: Dallas fortworth texas
Model: Sku 534334

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stretches"
I've had this carpet for two years and I would not recommend it. There's only me and no pets. It started stretching this past spring and now has humped up places all over the floor. It also has packed down and looks much older than it is. I have Home Depot arriving today to re stretch it, but that is only going to marginally fix this carpet. It is just an inferior product that doesn't live up to the name Trafficmaster. I asked the sales lady at Home Depot twice what the warranty on the carpet was, and she refused to answer. Don't buy this.

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