Consumer Reviews of StainMaster carpets

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Popularity:
#13   of 18 brands of carpets

18% of customers recommend
1.5 of 5 stars 166 reviews with a 1.5 average rating
  • Very Satisfied
    25
  • Somewhat Satisfied
    5
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    132

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Indian Land SC
Model: Shafer Valley 1234676:2621-109

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Lowes makes things right"
We're very fortunate after a long stretch, Lowes has, to our satisfaction, made the carpeting purchase workable for us.


Date created:
Name:
Location: Indian Land SC
Model: Shafer Valley 1234676:2621-109

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet we ever purchased bought at Lowes"
Pulls in it like you get in a sweater. Installers, Service Pros couldn't or didn't match seams. Now clumping up like an older wore carpet. Problems the first week. Installers came three times. No solution 10 months later. Lowes said we have to take replacement. Three problems. Three strikes. I'm not taking Lowes replacement carpeting.


Date created:
Name:
Location: Il

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beware of warranty"
White stain master pet carpet three years ago from Lowe's had my carpet cleaned every 12 months after the third year my carpet cleaner has been a professional for 30 years set my carpet look like it was 15 years old stain master only warranties the carpet not staining the backing is made by somebody else which is only warranty for two years backing failed. Bought it from Lowe's they would do nothing only warranty one year the factory sent out a rep said that it was from moisture from my crawlspace I have a basement do not buy



Date created:
Name:
Location: Indian Land SC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowes said I must take their replacement"
I have argued with Lowes since August 2019. Three inspections say the carpeting is defective. The installation by Service Pros was poor. Now they insist I take their replacement carpeting. I don't want it!


Date created:
Name:
Location: Dade City, Fl
Model: Baxter

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Reality Doesn't Match Hype"
We've had the Baxter style carpet in Roll Over grey for about 2.5 years. When we shopped for carpet, the Lowes associate told us it had a lifetime warranty against stain, wear & odor- what's not to love? We bought it and the installers did a great job putting it in. We've had it cleaned 3 times since and our rescued dog thought she was protecting us by marking the hallway as we all went to bed. I thought it was one of the cats, so I put up a camera and caught her red-handed. She would be the last one to go down the hall and she'd do a piddle of about 2-3 seconds. I scrubbed the spots as soon as I found them with Stainmaster pet stain & odor remover to no avail. Still had stains. Got the dog rerouted with her security measures, but still struggling with odor and slight staining- even after 2 cleanings. Stainmaster says it is not warrantied against odor...Great. Now where my husband sits up from sleeping on the bed in the morning there is a worn and scraggly spot, like the carpet is 20 years old. So my humble opinion is that this "pet protect" carpet is all marketing and after calling the carpet manufacturer, I know there really is no warranty at all. I like the medium grey color, but it isn't wearing well and I would not buy it again. Very disappointing, but at the last the name of the carpet is cute~


Date created:
Name:
Location: NJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't ever buy!"
I purchased stain master carpet had it made into an area rug instead of wall to wall. During the second week coffee had been spilled in the living room. Tried to get it out had it cleaned doesn't come out. Called about the warranty there is No Warranty if you order the carpeting as a area rug. Would have never purchased if I had known that. Just making others aware do not purchase wall to wall and have it bound. Never ever again I am now buying carpeting for the steps would never consider another purchase of stain master. Terrible carpeting and the customer service is even worse.


Date created:
Name:
Location: 45381 RANCHO PALMERAS DRIVE
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not waste your money!"
In November 2019 I had $6,000 worth of Pet Protect carpeting installed in my master bedroom. By March 2020, it was ruined by pets. After I filed a claim the room partially flooded negating any responsibility, said the unhelpful call center. When I asked to speak to a manager I was hung up on. What a waste of money.


Date created:
Name:
Location: Columbia, SC
Model: Pet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful Ugly Smells"
Do not purchase this carpet or matching pet stainmaster padding. This was and is the biggest waste of $5000 dollars. Stains will not come out, yes, carpet has been cleaned by professional carpet cleaners.



Date created:
Name:
Location: Wilmington NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Carpet Ever!"
After a flood requiring all new flooring, we went with Stainmaster because we have 2 (very well-trained) dogs and wanted to upgrade what was originally in the condo. In less than a year, the carpet had irreversible stains, traffic patterns, unseemly seams, and signs of wear! It was professionally cleaned at great expense at 1.5 years. It is a constant source of angst for me as I look at three bedrooms with unsightly stains and obvious crushed fibers from simply walking on it. NEVER will I recommend this carpet to anyone! It should be named "StainMAKER!"


Date created:
Name:
Location: Long Beach ny

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible!!"
We purchased $8,000 worth of Stainmaster carpet for our apartment and 3 years later, from pet stains and foot traffic, it looks horendous! I'm so disgusted and upset. It says in the warrantee, on the back of your receipt, that it needs to be professionally cleaned every 12 mo (to those of you who said you were never told) but we bought our own rug cleaning machine and it still doesn't work. Had I known this, I would have done it right the first time and ordered wood floors, but being in a coop we're supposed to have 80% carpeted. it's really embarrassing and so depressing that we don't have that kind of money to waste. I'll be on board with that class action law suit if anyone files. we need the money for a new floor!! PC long beach ny

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