Consumer Reviews of Martha Stewart Living carpets

Popularity:
#16   of 18 brands of carpets

8% of customers recommend
1.5 of 5 stars 37 reviews with a 1.5 average rating
  • Very Satisfied
    2
  • Somewhat Satisfied
    1
  • Neutral
    2
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    31

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Dallas, tX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible"
Worst! Carpet looked 10 years old within 2 years. We followed all warranty protocols and only utilized the company Home Depot demanded we use for carpet cleaning. We only used water ourselves. The carpet flattened out and looked terrible, the barrier that was on top to prevent stains failed after 6 months and the carpet that was never supposed to get lumps or stretch in its lifetime developed hills after only 3 years.


Date created:
Name:
Location: SF Bay Area, CA

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Trying to file claim for staining"
I'm giving this a neutral rating because overall it's been easy to get out stains if you do it pretty quickly. But there have been some stains that never came out so trying to figure out how to file a claim because I have the 15 year warranty that says stains are covered! Had some tomato sauce and some dark black stains that just didn't come out with professional cleaning. Also be very careful about what you put on the carpet it will fade!


Date created:
Name:
Location: Greensboro, nc
Model: Santa Rosa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible!"
I purchased Martha Stewart from Home Depot and it was installed in January 2013. Within 15 months the seams had come undone. I called Home Depot about it and was told the installation was no longer under warranty. Ok - so I covered the seam area with an area rug. Last week I had a carper expert come out to see what could be done. He told me to pull my original sales information from Home Depot which I did. He showed me where Home Depot has a limited lifetime warranty for the installation for seams and a few other items. So Home Depot misled me. I called this week and filed a claim against the installation and the fact that the carpet is now delaminating (fibers coming off of the backing. I paid over $6,000 for the carpet/installation. Home Depot is sending a representative from the original installer out to take pictures and this issues has been elevated to senior management at Home Depot. I am prepared to fight hard to have this carper replaced at no cost to me. Like others I have had areas start to appear that look dirty or in some cases color fade. These areas are not near the windows so it's not from the sunlight. But the delamination is a failure from the manufacturing process. Be aware and keep your original receipts and file a claim if necessary. If you don't have your receipts, Home Depot should still have them under your phone number.



Date created:
Name:
Location: Detroit, MI

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Martha Stewart Carpet"
Wow! I was really surprised to read all of the negative comments about Martha Stewart carpet. I had my living room carpeted with it about 10 years ago and was checking to see where I could get it again as I need it replaced. The only reason I'm replacing it is because my dog had started going in one spot of the carpet when she was young, and after repeated shampoos and scrubbings of the area it's faded, buckled, and the nap has been flattened in that area, so I have this 2 x 2 fade spot in it that doesn't match the rest of it. so I figured I'd just replace it as my dog is now older and fully house trained now. The rest of the carpet still retained its rich color, nap texture, hand and the grain is like it was when i first bout it. I'd compared it to a scrap I had in my attic from when I first had it installed, and was surprised how close it was to the original. I had my den carpeted with another brand from Home Depot a couple years after I had the Martha Stewart carpet, and it hasn't held up nearly as well as the Martha Stewart carpet, and the pile is all flattened and just looks tacky, while the Martha Stewart carpet pile is almost the same as when I first bought it, and the color (coca) still looks good except for the doggie area. I'd really fallen in love with the Martha Stewart carpet.


Date created:
Name:
Location: vermont

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Martha who!"
I am discourage this carpet has not held up and it is not even 5 years old! I have had dogs despite some permanent stains the carpet has been cleaned by professionals. Doesn't stand up well to everyday traffic. I would never by again and would love to request a refund. Martha stick with planting bulbs!


Date created:
Name:
Location: Columbus, Ohio
Model: 904-056

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Trash Carpet"
Bought my carpet in 2011, now I need it re stretched and the carpet looks like it is 30 years old instead of 7. Martha Stewart carpet is the worst carpet I have ever bought. If you go to get carpet and you see Martha Stewart brand, run the other way. Very disappointed with my carpet!


Date created:
Name:
Location: Kingsford, MI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage carpet"
After six months the carpet started to unravel, and with lines appearing the length of the room. Home Depot did nothing to help, and were quite rude about it. A representative from Martha Stewart came to my home, looked at the carpet did some testing on it. That was 8 months ago and haven't heard a word. Carpet is junk. What a waste of money.


Date created:
Name:
Location: Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad"
After five years, carpet looks the same as some of my original 29 year old carpet. Spots in the carpet have the nap coming out of it. Very bad carpet.



Date created:
Name:
Location: Rogers, MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointing Martha Stewart Carpet"
Worst carpet I've ever installed. Looked 10 years old after 6 months. $7000 mistake. Very disappointing - will all have to be replaced. Home Depot did not stand behind their warranty. Will never buy Martha Stewart carpet or any carpet from Home Depot again.


Date created:
Name:
Location: East Greenbush, NY
Model: Beekman II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever!"
My elderly mother bought Martha Stewart Living Beekman II carpet from Home Depot (manufactured by Shaw) for her family room in 2011 and then bought more of the same for the rest of the downstairs, stairway, and upstairs hall in 2012. Around 2013, discolored areas started becoming noticeable throughout. These areas have continued to get bolder and new ones keep appearing, indicating that whatever is causing the issue is still present. At this time, all of the carpet purchased from Home Depot have this discoloration and include spots, blotches, and stripes, and are all the same orange/gold color. There are three other rooms and a bathroom that have carpets that are between 20 and 30 years old and none of them have any kind of stain or discoloration other than normal fading. In fact, in the 53 years that she has been in the house, none of her carpets have ever done what the Home Depot carpeting is doing. She tried to get service under the "lifetime" warranty in May 2014 and again in Feb 2016. Both times Home Depot and Shaw sent out "certified" carpet inspectors who could not find any indication that the consumer had done anything improper. There was no change in the ph (7.0), no change in water repellency, nothing under ultraviolet light, no change in fluorescence, no odor, no solvent or cleaning residue, etc. Nothing at all. And yet, even though the spots continue to appear and become bolder, they concluded that it was site related and consistent with cleaning or bleaching agents. They have no evidence of this, but thatís what they blamed it on anyway. How about poor quality/defective materials? Warranties are supposed to cover materials and workmanship. If there's no evidence of the consumer doing anything wrong, and the problem is still persisting, then the logical conclusion is that there is something wrong with the materials. Bottom line is this... Don't buy this carpet, and donít buy from home depot! The product is garbage and both the manufacturer and home depot wonít stand behind it!

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