Consumer Reviews of Martha Stewart Living carpets
#16 of 18 brands of carpets
8% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2021-03-16
Location: Dallas, tX
1 out of 5
Worst! Carpet looked 10 years old within 2 years. We followed all warranty protocols and only utilized the company Home Depot demanded we use for carpet cleaning. We only used water ourselves.
The carpet flattened out and looked terrible, the barrier that was on top to prevent stains failed after 6 months and the carpet that was never supposed to get lumps or stretch in its lifetime developed hills after only 3 years.
Date created: 2019-12-07
Location: SF Bay Area, CA
3 out of 5
"Trying to file claim for staining"
I'm giving this a neutral rating because overall it's been easy to get out stains if you do it pretty quickly. But there have been some stains that never came out so trying to figure out how to file a claim because I have the 15 year warranty that says stains are covered! Had some tomato sauce and some dark black stains that just didn't come out with professional cleaning. Also be very careful about what you put on the carpet it will fade!
Date created: 2019-11-09
Name: Denise Powell
Location: Greensboro, nc
Model: Santa Rosa
1 out of 5
I purchased Martha Stewart from Home Depot and it was installed in January 2013. Within 15 months the seams had come undone. I called Home Depot about it and was told the installation was no longer under warranty.
Ok - so I covered the seam area with an area rug. Last week I had a carper expert come out to see what could be done. He told me to pull my original sales information from Home Depot which I did. He showed me where Home Depot has a limited lifetime warranty for the installation for seams and a few other items. So Home Depot misled me. I called this week and filed a claim against the installation and the fact that the carpet is now delaminating (fibers coming off of the backing. I paid over $6,000 for the carpet/installation. Home Depot is sending a representative from the original installer out to take pictures and this issues has been elevated to senior management at Home Depot. I am prepared to fight hard to have this carper replaced at no cost to me.
Like others I have had areas start to appear that look dirty or in some cases color fade. These areas are not near the windows so it's not from the sunlight. But the delamination is a failure from the manufacturing process.
Be aware and keep your original receipts and file a claim if necessary. If you don't have your receipts, Home Depot should still have them under your phone number.
Date created: 2019-08-16
Name: Stan M.
Location: Detroit, MI
4 out of 5
"Martha Stewart Carpet"
Wow! I was really surprised to read all of the negative comments about Martha Stewart carpet. I had my living room carpeted with it about 10 years ago and was checking to see where I could get it again as I need it replaced. The only reason I'm replacing it is because my dog had started going in one spot of the carpet when she was young, and after repeated shampoos and scrubbings of the area it's faded, buckled, and the nap has been flattened in that area, so I have this 2 x 2 fade spot in it that doesn't match the rest of it. so I figured I'd just replace it as my dog is now older and fully house trained now. The rest of the carpet still retained its rich color, nap texture, hand and the grain is like it was when i first bout it. I'd compared it to a scrap I had in my attic from when I first had it installed, and was surprised how close it was to the original. I had my den carpeted with another brand from Home Depot a couple years after I had the Martha Stewart carpet, and it hasn't held up nearly as well as the Martha Stewart carpet, and the pile is all flattened and just looks tacky, while the Martha Stewart carpet pile is almost the same as when I first bought it, and the color (coca) still looks good except for the doggie area. I'd really fallen in love with the Martha Stewart carpet.
Date created: 2018-05-21
Name: susan s
1 out of 5
I am discourage this carpet has not held up and it is not even 5 years old!
I have had dogs despite some permanent stains the carpet has been cleaned by professionals. Doesn't stand up well to everyday traffic.
I would never by again and would love to request a refund. Martha stick with planting bulbs!
Date created: 2018-04-10
Name: T. Messer
Location: Columbus, Ohio
1 out of 5
Bought my carpet in 2011, now I need it re stretched and the carpet
looks like it is 30 years old instead of 7. Martha Stewart carpet is the worst
carpet I have ever bought. If you go to get carpet and you see Martha Stewart brand, run the other way. Very disappointed with my carpet!
Date created: 2016-12-17
Name: Steve Champion
Location: Kingsford, MI
1 out of 5
After six months the carpet started to unravel, and with lines appearing
the length of the room. Home Depot did nothing to help, and were quite
rude about it. A representative from Martha Stewart came to my home,
looked at the carpet did some testing on it. That was 8 months ago and
haven't heard a word. Carpet is junk. What a waste of money.
Date created: 2016-07-19
Name: James Bob
1 out of 5
After five years, carpet looks the same as some of my original 29 year
old carpet. Spots in the carpet have the nap coming out of it. Very
Date created: 2016-03-30
Name: S. Maki
Location: Rogers, MN
1 out of 5
"Disappointing Martha Stewart Carpet"
Worst carpet I've ever installed. Looked 10 years old after 6 months.
$7000 mistake. Very disappointing - will all have to be replaced. Home
Depot did not stand behind their warranty. Will never buy Martha Stewart
carpet or any carpet from Home Depot again.
Date created: 2016-02-27
Name: Tom Gruett
Location: East Greenbush, NY
Model: Beekman II
1 out of 5
"Worst carpet ever!"
My elderly mother bought Martha Stewart Living Beekman II carpet from
Home Depot (manufactured by Shaw) for her family room in 2011 and then
bought more of the same for the rest of the downstairs, stairway, and
upstairs hall in 2012.
Around 2013, discolored areas started becoming
noticeable throughout. These areas have continued to get bolder and new
ones keep appearing, indicating that whatever is causing the issue is
still present. At this time, all of the carpet purchased from Home Depot
have this discoloration and include spots, blotches, and stripes, and
are all the same orange/gold color. There are three other rooms and a
bathroom that have carpets that are between 20 and 30 years old and none
of them have any kind of stain or discoloration other than normal
fading. In fact, in the 53 years that she has been in the house, none of
her carpets have ever done what the Home Depot carpeting is doing.
She tried to get service under the "lifetime" warranty in May 2014 and again
in Feb 2016. Both times Home Depot and Shaw sent out "certified" carpet
inspectors who could not find any indication that the consumer had done
anything improper. There was no change in the ph (7.0), no change in
water repellency, nothing under ultraviolet light, no change in
fluorescence, no odor, no solvent or cleaning residue, etc. Nothing at
all. And yet, even though the spots continue to appear and become
bolder, they concluded that it was site related and consistent with
cleaning or bleaching agents. They have no evidence of this, but thatís
what they blamed it on anyway. How about poor quality/defective
materials? Warranties are supposed to cover materials and
workmanship. If there's no evidence of the consumer doing anything
wrong, and the problem is still persisting, then the logical conclusion
is that there is something wrong with the materials.
Bottom line is
this... Don't buy this carpet, and donít buy from home depot! The
product is garbage and both the manufacturer and home depot wonít stand