Consumer Reviews of Pergo wood floors

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Popularity:
#8   of 26 brands of wood floors

31% of customers recommend
2.5 of 5 stars 91 reviews with a 2.5 average rating
  • Very Satisfied
    24
  • Somewhat Satisfied
    5
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    59

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Brighton il
Model: Red Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unacceptable Flooring"
I wish I did not even have to leave one star. We purchased our Pergo Red Oak flooring a few years ago. Our problems started within a month when we noticed we had chips on some of the pieces. It is in the kitchen and is starting to curl up on the edges. I am careful with water on the floor and only use Swiffer pads to clean it. I am very embarressed when anyone comes over and sees this floor. We purchased it at Lowes and used their installers. We are in our 70's and thought we would never have to spend money on the kitchen floor again. So disappointed.


Date created:
Name:
Location: 67Argent Drive Highand NY 12528
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Pergo / Don't stand by product"
Lowes sold me an installed a Top of the line Pergo floor that has a manufacturing defect because the decor paper did not reach the ends of the planks. I had this floor installed 2 years ago and the date after I called the store and I told the girl I charge of installation department at the Poughkeepsie store that the floor looked different from any other Pergo floor I seen so she said the was going to send the installers back to check a couple days later the called and stop and said the installation was ok . I believed them. I spend very little time at home since my husband was very gravely I'll a the VA hospital, I spend 10 to 12 hours a day there. After my husband death I notice my floor was looking worst and in August I went to the store they said since it was 2 years they could not do anything to call Pergo, the told me I had to go thru the store . After many demands from Pergo made all receipt, pictures of the boxes pictures of the floor the finally send a 3rd Party inspector and he found the floor was defective also the blame the Bona laminate cleaner that I was told to use at Lowe's and the display is by the flooring. Now Lowe's said I should it reported with in a year and o told them I reported the day after the installation and I was told the floor was ok . They said to me they do t have it in their notes. I am not a liar they can call the installers they live in PA Allentown and the probable remember or the girl that was is the person that took care of installation scheduling. I want my flooring replace or repair . Pergo and Lowe's are not standing by that they care for their customers and I am a widow of a veteran and been ignored.


Date created:
Name:
Location: Ohio
Model: Pergo Outlast

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unhappy"
We looked at several laminate flooring options. We thought pergo outlast was the best. After installing, by following the instructions to the tee, the floor separated. I called Pergo/Mowak, they sent out a third party inspector to inspect the floor. Of course, they blamed us for everything. They did not cover the floor.



Date created:
Name:
Location: Winchester, Va
Model: Pergo Max

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not for per owners!"
We had a washing machine run over with water and flood our basement which had laminate flooring in the affected areas. Was looking for laminate flooring to replace what had to be taken out. Our previous laminate was a champ and could handle any pet issues, including urine accidents, so when we were told, "This is what you want for pets" and saw the Great Dane on the display images with the floor we were sold. Big mistake! The floor may look pretty but apparently it does not hold up at all and will bubble up at the seams from any water contact that is on it more that a minute. Our beautiful jew Kona color floors have quickly turned in to a bubbled mess in spots and a very upsetting reminder of Pergo's false advertising. We payed for a brand new floor that should have met our needs as pet owners but instead we threw our money away on a product and company that is not honest or reliable. Run in the opposite direction! Furthermore, I see that they just came out with some new line that is exclusively marketed as waterproof for pets but can I really trust them based on this previous experience? I don't think so.


Date created:
Name:
Location: Colorado

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible flooring"
Ever since we got this installed we have had nothing but problems with it. The floor creeks you can see where the pieces are put together it has bowed in some places. Pergo Is Not standing behind there products. We absolutely hate the flooring that we got.


Date created:
Name:
Location: Greenfield, New Hampshire
Model: Hardwood Pergo Floor

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Pergo Hardwood Flooring"
We just built a new house and the whole house is done in Pergo Hardwood Flooring. Looked nice to start with but we have found that it scratches and dings very easily. We try to walk with socks most of the time but even a small pebble tends to gouge it. I have never seen hardwood show wear like this. I thought this was Hardwood not something like Pine at the price we paid for it. Would not recommend it. We had Pergo Laminate Flooring in our last house and it held up beautifully.


Date created:
Name:
Location: Foley, AL
Model: Pergo Max 12mm Amber Chestnut

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"I Couldn't Ask For More"
I purchased two rooms (great room and hall to bedrooms) of Pergo Max 12mm Amber Chestnut laminate flooring, installed by Lowe's in Foley, AL. The floor has been installed over 8 months, and I couldn't be happier with the product. I only dry-mop the floor and have never used a cleaner on it, other than a very dry wet wiping. As an experiment, I placed a piece of the off-fall laminate (left behind by the installers) in a sink filled with water. I allowed the off-fall to remain in the water overnight, then removed it to dry. The off-fall dried out without any signs of warping or discoloration. In fact, there are no noticeable changes in the flooring. This experiment has convinced me that, under normal use, the laminate floor will be around for several years to come.


Date created:
Name:
Location: Pennsylvania
Model: American Era

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't waste your money"
Saved for years to have my kitchen remodeled and I installed Pergo Hardwood flooring. Worst decision ever. The floor nicks if you drop a fork on it. Any pebble will scratch it. Shoes scuff it. Had to put felt under all of the dining room furniture. Boards are separating after being installed for only 5 months. Makes me absolutely sick. Brand new kitchen with a substandard floor. I contacted Pergo and they cut and pasted their warranty section into their e-mail reply and told me that they do not cover abuse or excessive wear. I explained I only had the floor for 5 months and asked them to please send a representative to come look at the floor and they simply sent me the warranty disclaimer a second time and refused to back up their product. Recommendation is do not ever purchase Pergo Hardwood. Buy Bruce hardwood. I have a Bruce floor in my rec room and looks great after 10 years. I made a very bad decision to not purchase Bruce a second time.



Date created:
Name:
Location: Thompson Falls Montana
Model: Xl

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
Pergo flooring is junk. We had most of the down stairs and all the loft area professionally installed in our new home. The floor scratches easily and the seams are starting to warp. This is just from mopping regularly as it shows every footprint and dirt and is hard to keep looking clean. It's only been in for about six months. It will probably have to be replaced soon. Don't buy this junk.


Date created:
Name:
Location: Palm Coast, Florida
Model: Laminate - Applewood

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"The Best!"
We own an art gallery in Palm Coast, FL. Have had this flooring in for three years now. It has been the best thing for our gallery. We move sculptors around, people wear high heels, people come in with sand and mud sometimes and it really take a beating. It looks as beautiful today as the day we put it in. We didn't want to write a review for a few years to really see how the it looked afterwards. It is really beautiful.

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