Consumer Reviews of Pergo wood floors
#3 of 22 brands of wood floors
51% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-05-20
Location: Cincinnati, Ohio
"Horrible Customer Service"
We bought Pergo Presto Grey Yew from our local Home Depot. After
beginning installation we realized the boards were mis-milled. After
calling Pergo they instructed us to return all flooring and they would
replace with a new shipment. That was 3 weeks ago. We had a point of
contact through Pergo via email. 5 days ago they quit replying to our
emails to address our concerns. I called the company number today, and
after explaining our situation, I was simply hung up on. Now I have two
rooms with no floor, a customer service contact who will not respond,
and a $1,000 Home Depot bill with absolutely nothing to show for it.
Never again will I purchase or recommend anything with the brand Pergo
attached to it.
Date created: 2015-01-02
Location: blue springs, mo
Put in my dinning room and living room! And it has buckled up in dining
room due to my little dog. And living room is starting to buckle in
spots do to cleaning. I am very disappointed. Spent a lot of money & now I
have to replace the entire floor. The new flooring will not match on the
snap in groves. So I have to replace entire floor. I would never recommend
the flooring. Not good for families.
Date created: 2014-12-31
Name: Brittney Singratsomboune
Location: Columbus, Oh
"Chipped, warranty a joke"
After waiting 5 months to get an answer back on my floor being fixed
that chipped almost immediately. Lowes told me Pergo decided not to fix
my floor. I saved for two years for this floor. It was a very expensive
floor and I am highly disappointed. I will never recommend Pergo to
anyone and plan on telling everyone the "warranty" on the flooring is
nothing more than a joke!
Date created: 2014-12-27
Name: Fred Zamenick
Location: new Windsor, NY
"Don't buy Pergo Max"
Had a Pergo floor in my dining room for 12 years. Still looked great so
I decided to do the rest of the house. I used the better Pergo Max. It
was installed properly but due to their new improved locking method, that doesn't hold, the seams open up. A corner chipped off under the
end table. Simply junk compared with their older product. Don't waste
your money. I think I will rip it all out and use another brand. Good
Date created: 2014-10-16
Name: Meranda L.
Location: Indianapolis, IN
My parents had over $4,000 worth of flooring installed less than 6
months ago. It is peeling, bubbling, looks horrible. Lowe's turfed to
Pergo, final report states "due to spills or animals". Neither of which
would have caused this... Complete rip off! Like Lou said - they take
the money & runnnnn! Next step - small claims court & Better Business
Bureau! It is unreal. Imagine my surprise when I get on their website &
there's a huge dog... Hmm false advertising maybe? Never ever ever ever
do business with them or Lowe's again. Our company is dropping them.
Brother's construction business is dropping them. Do not buy their
Date created: 2014-10-04
Location: East Amherst,NY
"This floor is garbage"
I had Pergo Max Moheta Mahogany professionally installed in my kitchen,
hallways, bathroom and laundry room. Within two months the edges of many
of the boards began to delaminate as if they had been underwater.I
Contact Lowe's - they contact Pergo. An inspector comes and evaluates
the floor checking for proper installation, absence of plumbing leaks,
cleaning methods, humidity levels in the house, you name it. He says he
can't find anything wrong on our end and mentions how he has seen a lot
of problems with this style of Pergo. Pergo refuses to honor the
warranty, citing "moisture issues" in the home. When I ask them to
please elaborate, because nowhere in the report is this stated, Pergo
does not respond, they ignore my emails. This is inferior flooring and
apparently Pergo is well aware of the problem but chooses to take the
money and run. I can't believe they can get away with it. Lowe's is of
no help. Now I have to seek a solution by legal means. A huge pain. Stay
away from Pergo flooring. The "warranty" is not worth the paper it is
Date created: 2014-09-12
Name: Wayne M.
Location: Woodstock, GA
"Company does not stand behind product"
Walk on this floor barefooted and you will leave footprints or smudges
every place you stepped. We bought because of advertisement about being
scratch resistant to dog claws, so we think this must be a great product
for dogs to live on. Wrong, if a dog has an accident (which even older
trained dogs do)and its cleaned up right away, the urine will swell the
floor at any seam it comes in contact with. Pergo would not honor any
warranty, because the "lifetime warranty" does not include manufacturers
defects, only fading and scratching. Pergo came and looked at floor and
said it was not installed incorrectly, so there was no warranty. They
noted multiply places that we had supposedly chipped the corners, but
they were in areas we don't even use in our house. Corners had to be
chipped when installers put it in. I had it install by the company I
purchased the flooring from so Pergo could not say I screwed up on how
it was put in. Didn't matter. The laminate that I put in my basement
that cost $0.49 sqft has held up better than this very expensive stuff.
You will be so sorry if you put this in your home.
Date created: 2014-08-15
Name: A Brendle
"Warranty - false"
I bought pergo flooring from Lowes. The flooring was defective. They do
not back up their product. The flooring is separating, peeling off. I
have had different contractors replacing carpet in my office and bedroom.
They all immediately comment on how the flooring in the front part of
the house is defective. Don't believe their warranty!
Date created: 2014-08-12
Name: Gary Tigert
Location: Germantown, TN
"Do not buy!"
Just after installation of our entire downstairs we could sense
"bubbles" or areas of sponginess. Had the folks from Lowes and their
"professional" installers come out and they initially admitted this was
not good. Subsequent discussions led to the opinion that it was within
tolerance (they couldn't get a large pen underneath a level) and they
couldn't help with the problem. It feels like you are walking on an
inner tube in places. This product might work for a very small area, but
don't do a large room and God forbid doing a whole house. Should have
gone with hardwood to begin with. Do Not Buy.
Date created: 2014-08-10
Name: G Breeden
Location: Knoxville, TN
The materials are substandard. The corners peel off and crack, the
surface easily scratches. Pergo's warranty is bad; it has taken a year
of telephone calls, contractor visits, Pergo rep reviews, and
discussions with lawyers to finally resolve the matter. Their lifetime
warranty apparently means "a lifetime of appeals". I would look
elsewhere for flooring; Pergo is a very poor solution. We have filed a
case with the federal consumer protection agency.