Consumer Reviews of Pergo wood floors
#6 of 25 brands of wood floors
37% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2016-07-05
Name: John Bates
Location: Bardstown, KY
By the end of year one there were two dozen places where the corners of
the boards were curling up. There are two areas where adjacent boards
are "bubbling" up. There is an area where the floor is discoloring. The
denial letter from Pergo was over two pages explaining how we screwed by
letting our pets pee on the floor, cleaning incorrectly and multiple
spills. Of course none of that is true. I get it. A lot of businesses
blame the customer so there's more profit but in the end they lose. Word
of poor quality and bad service travels far.
Date created: 2016-06-28
Name: Barbara Kirkwood
Floor loosed in one area of great room, buckled up in another. This was
in the fires 6 months. This was corrected by installer. Purchased at
Lowes. 2 years later boards ore curling or bowing, we are not sure what
is going to happen. Was told it is due to moisture. There are other
areas at front and back door that I would consider moisture areas that
are perfectly fine. Thousands of dollars down the drain. Pergo Flooring
Date created: 2016-05-22
Name: WANDA M.
Location: Raleigh. NC
"Pergo is the worst flooring ever"
Bought this floor 5 years ago. Saved for years, wanted to get my home
fixed before I retired. Due to health reasons just retired at 67. now I
see the scratches and marks on my Pergo floor. I always cleaned
the floor as instructed. I am going after Pergo with all left in me.
Never buy Pergo, it is crap and a waste of hard earned money.
Date created: 2016-05-10
Name: T Finn
Location: Arlington, TX
"Pergo Premium worst engineering ever"
Never spent a day designing flooring, took me 30 sec to see that
expecting a cheaply manufactured 7in paper side hinge to stay in place
while you lift the side of entire row you already laid, and expect to
keep tight lock is crazy. I have do a row, tape all side joints then
join it existing row hoping none come undone. Never been more frustrated
with product. If you like to cuss, then is product would be perfect, if
you want to stay sane, stay away.
Date created: 2016-05-08
Name: Chris Cavanaugh
Location: West Sacramento
"Bubbling and peeling issues..."
I have read several reviews as it relates to this product. This product
is a laminate floor which the Perstorp Corporation has the most
experience in. Their product is an exceptional product and oftentimes it
is mis-represented by salespeople in the field. There are only 3 things
that any of the laminate floors in the market are warranted
against...those are: Fading, staining, and wearing through. The only
actual warranty differences are the longevity of those warranties. They
can vary from 5 years and all the way to lifetime warranty periods.
Positively none of the laminate products in the field are warranted
against moisture of any kind. Of course there are varying ways of trying
to demonstrate how resistant these floors are to moisture. I have seen
them all. Again, in no way shape or form do any of the warranties
include moisture. In fact, there is a moisture barrier that must be
installed underneath these floors if installing over concrete. In
addition, in kitchens, bathrooms and exterior walls, silicone caulk must
be used in the expansion areas. In any event, a moisture test must be
conducted prior to these floors being installed. I did not see any
reviews talking about moisture test results or vapor barriers being
used. All of these things are clearly stated in the instructions...I Can
say this, that if these floors are installed properly, exactly the way
the manufacturer says, and there is a manufacturing defect causing the
product to fail, they will replace and pay for labor without question or
hassle. Moisture is an issue for any laminate or wood product and can
cause any of the aforementioned problems. If your seam edges are
"peaking" it is a moisture issue and will reconfigure back to its
original configuration....but this could take a very long time....like
over a year. Any moisture trapped underneath the floor must have time to
evaporate, hence the lengthy reconfiguration. As for cleaning products,
yes they are moisture...but only to be used SPARINGLY....and never
poured onto these floors...just gently misted. For example a 12 x 15
dining room should require a shot of mist from the spray bottle only
about once for every 6 square feet...meaning 6-8 misting shots. As for
my experience, I am credentialed with The Home Depot as a Master Trainer
in Flooring and have been with them for 22 years (as of 5/2016.) I have
been in the industry for 30 years altogether. As a trainer for The Home
Depot, the manufacturers were confident enough to send their new sales
representatives to my classes to learn the best practices and product
knowledge...with Pergo being included in these classes. These were the
same classes I gave our sales associates and management. I was a Trainer
for 11 years with The Home Depot until we went to web-based training for
our associates and now serve as a Specialty Supervisor for The Home
Depot. Please feel free to contact me at our West Sacramento if you have
Date created: 2016-04-07
Location: Baltimore, MD
I am just reading everyone posts of disappointment, unfortunately after
having my floor installed. I like many others here have had my floor a
short time (4 mo), had it installed by Lowes, used the Pergo Gold
underlayment and am having a problem with bubbling. My problem is from a
few dog accidents, unfortunately. I was able to catch most of them
early, some sat over night, as my dog has kidney failure. When shopping
for a new floor, I was getting rid of carpet, as it was hard to clean
those infrequent accidents. I saw the Pergo with the picture of the
Great Dane, did a little reading and ask the sales rep at Lowes. It is
the best dog floor we have- is what I was told... Well, I was not told
that dog urine voids the warranty and now I have a floor that is bubbled
in 6 places. I have filed a claim, which I am sure will be denied, but I
truly feel as this is a false advertising scheme at its best. I am very
willing to file a class action suite on principal alone, if things do
not go well for me. If anyone else is interested, feel free to contact
me. Enough is enough!
Date created: 2016-03-22
Name: Samuel Hackett
Purchased Pergo flooring at Lowes had it less than a year floor bubbled
at seams. Called Lowes and Pergo assessed pictures and said it was a
moisture problem. We used spray cleaner recommended by Lowes and Pergo. I
would not recommend this flooring to anybody. Totally disgusted with
this product. Pergo does not stand by the warranty. Uses excuse of
Date created: 2016-01-03
Name: Raymond Barlow
Location: San Diego. Ca
"Pergo is inferior product"
We had Pergo wood floor for about 8 years in our living room. It
peeling, cracking, delaminating, chipping and has become unsafe to walk
on bare foot. We bought the flooring because the Home Depot recommended
it. We found later that it was discontinued and we now know why. It is
an inferior product. We placed a cheaper brand in our college son’s room
and it looks great compared to the Pergo brand. We have 2 inspectors
recommended by Pergo check the floor. The first said it was because of
our dog. This is not true; the dog is small and well trained and could
not cause the damage. The second inspect said that the floor was
installed incorrectly, that the floor needed to be in house for some
time before installing it. The inspectors are both lying and making
thing up to hid the fact that Pergo is a cheap product. I do not
recommend buying their product.
Date created: 2015-11-10
Name: Greg Dotson
Location: Latta, SC
"Don't use it even if someone gives it to you"
I bought the higher priced 2.50 Sq ft pergo with the "lifetime warranty
". Looked good for about a week. Don't waste your money like I did. When
I get the money it's going in the garbage. I wouldn't put it in a closet
or even a utility room. It's the cheapest worst flooring I have seen in
over 20 years of construction.
Date created: 2015-10-22
"Disgruntled Pergo Purchaser"
I purchased Pergo Laminate wood Flooring from Home Depot. Contractor's
selected by Home Depot installed this product throughout my downstairs
(except kitchen) and in my master bedroom. Within one year I began to
notice areas buckling/raised and or bubbling in the seams of the
flooring in random places both upstairs and downstairs.
Home Depot came out, took pictures and afterwards stated if Pergo didn't fix the damaged flooring Home Depot would take care of it. Next Pergo sends out an "Independent inspector" who determined high level's of moisture caused the damage to my floor which voided their responsibility to repair it. The Home Depot Flooring Supervisor who came to my house has now reneged on their promise to take care of this issue. Go figure. Small Claims Court.... Here I come! Horrible Product and the Company doesn't stand by their product!