Consumer Reviews of Pergo wood floors
#5 of 24 brands of wood floors
42% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-11-10
Name: Greg Dotson
Location: Latta, SC
"Don't use it even if someone gives it to you"
I bought the higher priced 2.50 Sq ft pergo with the "lifetime warranty
". Looked good for about a week. Don't waste your money like I did. When
I get the money it's going in the garbage. I wouldn't put it in a closet
or even a utility room. It's the cheapest worst flooring I have seen in
over 20 years of construction.
Date created: 2015-10-22
"Disgruntled Pergo Purchaser"
I purchased Pergo Laminate wood Flooring from Home Depot. Contractor's
selected by Home Depot installed this product throughout my downstairs
(except kitchen) and in my master bedroom. Within one year I began to
notice areas buckling/raised and or bubbling in the seams of the
flooring in random places both upstairs and downstairs.
Home Depot came out, took pictures and afterwards stated if Pergo didn't fix the damaged flooring Home Depot would take care of it. Next Pergo sends out an "Independent inspector" who determined high level's of moisture caused the damage to my floor which voided their responsibility to repair it. The Home Depot Flooring Supervisor who came to my house has now reneged on their promise to take care of this issue. Go figure. Small Claims Court.... Here I come! Horrible Product and the Company doesn't stand by their product!
Date created: 2015-09-10
Name: A J
"Pergo is the worst"
PergoMax peels. I wouldn't recommend this floor at all. They will send
out warranty service and say peeling is a result of "wear and tear"
within 6 months. And if you contact them on Facebook in a pm to say you
are disappointed, they will block you. Clearly they believe in their
product. Go with another laminate, or better yet, go with wood and
refinish it in a few years.
Date created: 2015-08-29
Name: M. Martin
Location: El Paso, Texas
Pergo is an utter waste of money. Buy real hardwood. All the
claims about the durability of laminate are false. You will hate
it after a month.
Date created: 2015-08-21
Name: Wesley Canby
Location: Ukiah CA
Pergo and Home Depot don't stand behind their products. They send out an
investigator and he does further damage with a scratch pad and then
blames the wife on a product that the wife used that says for all floors
which also comes from home depot.
Date created: 2015-07-18
Name: Bob Bradley
Location: Bethlehem, PA
"Never Never Again"
We had our Pergo flooring installed a year-and-a-half ago. Soon we will
be ripping it up and replacing flooring on the majority of the first
floor of our home. Pergo does not hold up well. It is expensive junk.
And if you have dogs, forgetaboutit. We have since found out that here
are plenty of quality alternatives to Pergo. We made a very, very
Date created: 2015-06-28
Name: Jim Cooper
"Lowes / Pergo - do not care about there customers"
I have been going back and forth with Lowes and Pergo flooring about the
worst floor ever.
Each company blames the other.
Date created: 2015-06-22
Name: C. Nash
"Do not buy Pergo flooring. It's junk and "Lifetime Warranty" is a joke!"
I wished I would have read all the reviews before I purchased this
flooring because it looks like everyone has the same problem that I am
experiencing too. The Pergo wood floors are not durable. The layers of
the hardwood are delaminating, the corners are coming up and they
scratch way too easy. Their so called "lifetime warranty" is a joke!
They blamed their delaminating floors on us. You cannot file your claim
to them personally which is ridiculous. Has anyone ever taken any legal
action? This is thousands of dollars this company is ripping people off
of. I will never buy this junk floor again and make sure everyone I
speak to knows not to buy it too.
Date created: 2015-05-29
Name: Megan B
Location: Pascagoula, ms
We saved a lot of money and spent 1000s to replace the flooring in our
house. We spent 3 weeks installing the floors and within 2 weeks the
floors began to delaminate. We have submitted a claim for an inspector
to come out and hopefully pay to replace it. However, that was over a
month ago and still no call. We have called Pergo 4 times, and each time
they won't even speak to us. They hung up on me this past time. They
answered the phone and hung up. Do not buy anything from Pergo. It's a
crooked company that could care less about its customers. We are now
looking at another several 1000 to replace our laminate floors we just
purchased less than 6 months ago.
Date created: 2015-05-20
Location: Cincinnati, Ohio
"Horrible Customer Service"
We bought Pergo Presto Grey Yew from our local Home Depot. After
beginning installation we realized the boards were mis-milled. After
calling Pergo they instructed us to return all flooring and they would
replace with a new shipment. That was 3 weeks ago. We had a point of
contact through Pergo via email. 5 days ago they quit replying to our
emails to address our concerns. I called the company number today, and
after explaining our situation, I was simply hung up on. Now I have two
rooms with no floor, a customer service contact who will not respond,
and a $1,000 Home Depot bill with absolutely nothing to show for it.
Never again will I purchase or recommend anything with the brand Pergo
attached to it.