Consumer Reviews of Pergo wood floors
#5 of 23 brands of wood floors
47% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-06-28
Name: Jim Cooper
"Lowes / Pergo - do not care about there customers"
I have been going back and forth with Lowes and Pergo flooring about the
worst floor ever.
Each company blames the other.
Date created: 2015-06-22
Name: C. Nash
"Do not buy Pergo flooring. It's junk and "Lifetime Warranty" is a joke!"
I wished I would have read all the reviews before I purchased this
flooring because it looks like everyone has the same problem that I am
experiencing too. The Pergo wood floors are not durable. The layers of
the hardwood are delaminating, the corners are coming up and they
scratch way too easy. Their so called "lifetime warranty" is a joke!
They blamed their delaminating floors on us. You cannot file your claim
to them personally which is ridiculous. Has anyone ever taken any legal
action? This is thousands of dollars this company is ripping people off
of. I will never buy this junk floor again and make sure everyone I
speak to knows not to buy it too.
Date created: 2015-05-29
Name: Megan B
Location: Pascagoula, ms
We saved a lot of money and spent 1000s to replace the flooring in our
house. We spent 3 weeks installing the floors and within 2 weeks the
floors began to delaminate. We have submitted a claim for an inspector
to come out and hopefully pay to replace it. However, that was over a
month ago and still no call. We have called Pergo 4 times, and each time
they won't even speak to us. They hung up on me this past time. They
answered the phone and hung up. Do not buy anything from Pergo. It's a
crooked company that could care less about its customers. We are now
looking at another several 1000 to replace our laminate floors we just
purchased less than 6 months ago.
Date created: 2015-05-20
Location: Cincinnati, Ohio
"Horrible Customer Service"
We bought Pergo Presto Grey Yew from our local Home Depot. After
beginning installation we realized the boards were mis-milled. After
calling Pergo they instructed us to return all flooring and they would
replace with a new shipment. That was 3 weeks ago. We had a point of
contact through Pergo via email. 5 days ago they quit replying to our
emails to address our concerns. I called the company number today, and
after explaining our situation, I was simply hung up on. Now I have two
rooms with no floor, a customer service contact who will not respond,
and a $1,000 Home Depot bill with absolutely nothing to show for it.
Never again will I purchase or recommend anything with the brand Pergo
attached to it.
Date created: 2015-05-08
Name: Pam Newport
Location: SW Virginia
"Stay away from Pergo"
I had Pergo installed several years so by Lowes. A couple of corners are
lifting and where the ends join the joint is widening. Pergo is blaming
it about 75% on installer and the rest on cleaning with water which they
say voids their warranty. I cleaned it mostly with vacuum and sometimes
with water with a little vinegar and mop or cloth wrung out very dry.
That's how Lowes sales and the installer told me to clean it. So Lowes
installation warranty is over and Pergo won't warranty it. I'm going to
replace and then post on Facebook. Stay away from Pergo.
Date created: 2015-01-02
Location: blue springs, mo
Put in my dinning room and living room! And it has buckled up in dining
room due to my little dog. And living room is starting to buckle in
spots do to cleaning. I am very disappointed. Spent a lot of money & now I
have to replace the entire floor. The new flooring will not match on the
snap in groves. So I have to replace entire floor. I would never recommend
the flooring. Not good for families.
Date created: 2014-12-31
Name: Brittney Singratsomboune
Location: Columbus, Oh
"Chipped, warranty a joke"
After waiting 5 months to get an answer back on my floor being fixed
that chipped almost immediately. Lowes told me Pergo decided not to fix
my floor. I saved for two years for this floor. It was a very expensive
floor and I am highly disappointed. I will never recommend Pergo to
anyone and plan on telling everyone the "warranty" on the flooring is
nothing more than a joke!
Date created: 2014-12-27
Name: Fred Zamenick
Location: new Windsor, NY
"Don't buy Pergo Max"
Had a Pergo floor in my dining room for 12 years. Still looked great so
I decided to do the rest of the house. I used the better Pergo Max. It
was installed properly but due to their new improved locking method, that doesn't hold, the seams open up. A corner chipped off under the
end table. Simply junk compared with their older product. Don't waste
your money. I think I will rip it all out and use another brand. Good
Date created: 2014-10-16
Name: Meranda L.
Location: Indianapolis, IN
My parents had over $4,000 worth of flooring installed less than 6
months ago. It is peeling, bubbling, looks horrible. Lowe's turfed to
Pergo, final report states "due to spills or animals". Neither of which
would have caused this... Complete rip off! Like Lou said - they take
the money & runnnnn! Next step - small claims court & Better Business
Bureau! It is unreal. Imagine my surprise when I get on their website &
there's a huge dog... Hmm false advertising maybe? Never ever ever ever
do business with them or Lowe's again. Our company is dropping them.
Brother's construction business is dropping them. Do not buy their
Date created: 2014-10-04
Location: East Amherst,NY
"This floor is garbage"
I had Pergo Max Moheta Mahogany professionally installed in my kitchen,
hallways, bathroom and laundry room. Within two months the edges of many
of the boards began to delaminate as if they had been underwater.I
Contact Lowe's - they contact Pergo. An inspector comes and evaluates
the floor checking for proper installation, absence of plumbing leaks,
cleaning methods, humidity levels in the house, you name it. He says he
can't find anything wrong on our end and mentions how he has seen a lot
of problems with this style of Pergo. Pergo refuses to honor the
warranty, citing "moisture issues" in the home. When I ask them to
please elaborate, because nowhere in the report is this stated, Pergo
does not respond, they ignore my emails. This is inferior flooring and
apparently Pergo is well aware of the problem but chooses to take the
money and run. I can't believe they can get away with it. Lowe's is of
no help. Now I have to seek a solution by legal means. A huge pain. Stay
away from Pergo flooring. The "warranty" is not worth the paper it is