Consumer Reviews of Pergo wood floors
#2 of 19 brands of wood floors
55% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2014-10-16
Name: Meranda L.
Location: Indianapolis, IN
My parents had over $4,000 worth of flooring installed less than 6
months ago. It is peeling, bubbling, looks horrible. Lowe's turfed to
Pergo, final report states "due to spills or animals". Neither of which
would have caused this... Complete rip off! Like Lou said - they take
the money & runnnnn! Next step - small claims court & Better Business
Bureau! It is unreal. Imagine my surprise when I get on their website &
there's a huge dog... Hmm false advertising maybe? Never ever ever ever
do business with them or Lowe's again. Our company is dropping them.
Brother's construction business is dropping them. Do not buy their
Date created: 2014-10-04
Location: East Amherst,NY
"This floor is garbage"
I had Pergo Max Moheta Mahogany professionally installed in my kitchen,
hallways, bathroom and laundry room. Within two months the edges of many
of the boards began to delaminate as if they had been underwater.I
Contact Lowe's - they contact Pergo. An inspector comes and evaluates
the floor checking for proper installation, absence of plumbing leaks,
cleaning methods, humidity levels in the house, you name it. He says he
can't find anything wrong on our end and mentions how he has seen a lot
of problems with this style of Pergo. Pergo refuses to honor the
warranty, citing "moisture issues" in the home. When I ask them to
please elaborate, because nowhere in the report is this stated, Pergo
does not respond, they ignore my emails. This is inferior flooring and
apparently Pergo is well aware of the problem but chooses to take the
money and run. I can't believe they can get away with it. Lowe's is of
no help. Now I have to seek a solution by legal means. A huge pain. Stay
away from Pergo flooring. The "warranty" is not worth the paper it is
Date created: 2014-09-12
Name: Wayne M.
Location: Woodstock, GA
"Company does not stand behind product"
Walk on this floor barefooted and you will leave footprints or smudges
every place you stepped. We bought because of advertisement about being
scratch resistant to dog claws, so we think this must be a great product
for dogs to live on. Wrong, if a dog has an accident (which even older
trained dogs do)and its cleaned up right away, the urine will swell the
floor at any seam it comes in contact with. Pergo would not honor any
warranty, because the "lifetime warranty" does not include manufacturers
defects, only fading and scratching. Pergo came and looked at floor and
said it was not installed incorrectly, so there was no warranty. They
noted multiply places that we had supposedly chipped the corners, but
they were in areas we don't even use in our house. Corners had to be
chipped when installers put it in. I had it install by the company I
purchased the flooring from so Pergo could not say I screwed up on how
it was put in. Didn't matter. The laminate that I put in my basement
that cost $0.49 sqft has held up better than this very expensive stuff.
You will be so sorry if you put this in your home.
Date created: 2014-08-15
Name: A Brendle
"Warranty - false"
I bought pergo flooring from Lowes. The flooring was defective. They do
not back up their product. The flooring is separating, peeling off. I
have had different contractors replacing carpet in my office and bedroom.
They all immediately comment on how the flooring in the front part of
the house is defective. Don't believe their warranty!
Date created: 2014-08-12
Name: Gary Tigert
Location: Germantown, TN
"Do not buy!"
Just after installation of our entire downstairs we could sense
"bubbles" or areas of sponginess. Had the folks from Lowes and their
"professional" installers come out and they initially admitted this was
not good. Subsequent discussions led to the opinion that it was within
tolerance (they couldn't get a large pen underneath a level) and they
couldn't help with the problem. It feels like you are walking on an
inner tube in places. This product might work for a very small area, but
don't do a large room and God forbid doing a whole house. Should have
gone with hardwood to begin with. Do Not Buy.
Date created: 2014-08-10
Name: G Breeden
Location: Knoxville, TN
The materials are substandard. The corners peel off and crack, the
surface easily scratches. Pergo's warranty is bad; it has taken a year
of telephone calls, contractor visits, Pergo rep reviews, and
discussions with lawyers to finally resolve the matter. Their lifetime
warranty apparently means "a lifetime of appeals". I would look
elsewhere for flooring; Pergo is a very poor solution. We have filed a
case with the federal consumer protection agency.
Date created: 2014-05-21
Name: S. Parrish
Location: Plano, TX
"Pergo Flooring--Never Again"
Flooring looked beautiful in the beginning. After some time, we noticed
chipped areas in one office (bedroom) in our home. We have Pergo in
three bedrooms and the entire hall. The hall is one year older than the
office in question and has no damage. The office with damage has several
small areas of delamination. Pergo sent an inspector who said we had too
much moisture and were using metal/plastic casters on office chairs.
Their own inspector wrote in his report that all chairs had rubber
casters. Pergo chooses to ignore this. Pergo insists we have a moisture
problem; therefore, they do not have to honor their warranty, which
apparently is 6 months, if any months at all. Nevermind, we have their
30 year piece of worthless paper stating that's how long the warranty
is. We will never use Lowe's again, and we will never purchase another
Date created: 2013-09-11
Name: William C. Milo
Location: Anaheim, Calif
"What a mess"
The only reason I did not put extremely unsatisfied was because there
was no box to check. The refrigerator ice maker line leaked in the
middle of the night and put water on my floor. The Pergo was a mess
afterwards. Very disgusting. It stayed so swollen that I had to remove
the Pergo and find something else. Do not get Pergo very wet.
Date created: 2013-08-27
Location: Toms River NJ
After all my floors were destroyed in Hurricane Sandy, I opted to
replace the hardwood I had down previously with Pergo. My logic was that
since it is a summer home and often has a lot of company and traffic,
Pergo would be more durable and I would worry less about it holding up.
What a joke. I bought what I thought was a decent quality line and it
was professionally installed. There is more than adequate spacing, and
there is no moisture in the floors as this was closely monitored before
any sheetrock or floors went down as part of mold remediation.
Additionally, all the 3/4" plywood under the pergo is brand new and
certainly not wet. Within a week I got bubbles in one bedroom in a few
spots. I thought it was just a few bad planks and we were going to
replace them...not horrible since they were toward the end of the floor.
We inspected the rest of what was put down thoroughly and did not find
any more bubbles. That was until last week, when 3 or 4 more planks are
bubbling now in the other bedroom. After 10 months of trying to put my
house back together, I am now delayed again, as I will not finish the
job until the pergo inspectors come out in case the floor has to come
up. I can tell already they are making excuses (moisture, install) After
reviewing all the same problems on multiple sites, it's obvious their
product is inferior and I am sorry I every purchased it. I'm sorry, but
a little spill (which I didn't even have) should not ruin an entire
floor! Do not purchase.
Date created: 2012-10-10
Name: Robert Duggan
Location: bloomfield, NJ
"Pergo floors warped in summer heat"
I had pergo floor installed last April and by July the floors stared to
come up and warp. I had professionally installed and floor had room to
expand. The top layer peeling off and curing at edges. They does not
tolerate any moisture/humidity. Pergo states should of run my
air conditioner all the time and not leave windows open???