Consumer Reviews of DalTile tile floors
Popularity:
#11 of 12 brands of tile floors
19% of customers recommend
36 reviews with a
2 average rating
-
Very Satisfied
4
-
Somewhat Satisfied
3
-
Neutral
0
-
Somewhat Unsatisfied
2
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Very Unsatisfied
27
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2015-04-05
Name: Matthew Hoedt
Location: Scottsdale AZ
Model: White Mosaic
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Run, don't walk away from this brand"
I bought one box of white 2" mosaic tiles to finish off my shower. You
couldn't tell how completely off the colors were until you grouted
them. 5 different shades in one box, and it looks like hell. Tiles
within the 12x12 sheet don't even match. This is the worst garbage I've
ever seen on the market, and now I have to rip up the floor and start
over. Done ever buy this brand, they have zero quality control or pride
in their product.
Date created: 2014-05-16
Name: Ugh
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Buy From DalTile"
I am remodeling two bathrooms on a tight schedule and I did hours and
hours of online and in store research to get just the right marble. I
wanted a white marble with very subtle blue grey veining - I saw samples
of DalTile First Snow in a couple of Manhattan showrooms and the product
looked perfect in person and online.
DalTile's delivery times were longer but I was willing to wait to get what I wanted. The product arrived and it is not even close to the showroom displays or what they show on their website, it's got extremely pronounced dark black veining - this is beyond "natural variations" - it's a totally different product! They have a no return policy and I don't have time to argue with them since I need to just finish this renovation... I will never order from these people again!
Date created: 2014-03-09
Name: JR
Location: Carmel, NY
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Shower tiles turning blue"
Installed Dal tiles in new bathroom install only to have some of them
turning blueish on the edges, these are snow white tiles.. Flooring
store rep says it may be shampoo - already an ignorant statement, came
to clean with "special cleaner" did not work Not every tile but they are
less than a year old appears glazing or some manufacturer defect still
trying to get them to fess up. Stay away from their stuff
Date created: 2013-11-13
Name: Karen Taylor
Location: Houston, TX
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor customer service"
DalTile is a nightmare to deal with. My contractor will not order from
them so I called DalTile and asked if I could order the tile. The
representative said I could. When I went to order the tile they told me
they could only deal with contractors that had accounts with them. They
said I could set up an account but I needed a tax id number (not social
security number). Apparently you have to wait for hours at the warehouse
to pick up shipments. I found a store that could order DalTile but they
charge an extra 20% because of the warehouse wait. DalTile has a bad
reputation for a reason. They have earned it.
Date created: 2013-05-10
Name: Blaise sonnier
Location: [email protected]
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Ceramic"
Do not buy their products. Purchased 6 x 6 and 12 x 12 tiles in same
color, odd of the same board. They were not the same color and the
manufacturer's position was that tile of different sizes although sold
off of the same sample board because they were in different sizes would
be different. Of course they did not tell me that when I ordered. So I
had to start over and order a different tile (from a different
manufacturer) with absolutely no support of Dahl. Do not deal with this
company. With their lack of standing behind their product they should
not be in business.
Date created: 2013-01-15
Name: Leah Davis
Location: Aspen, CO
Model: MS80
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Dahltile manufactured stone"
Do not trust Dahl Tile. What they picture and what they produce are far
different. The most disappointing part is that they do not stand by what
they produce. Good luck trying to have them fix their mistake. They take
no responsibility for the horrible product that they produce.
Date created: 2012-09-02
Name: Eileen Kliger
Location: Dove Canyon, Ca
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Buy from Daltile"
Our kitchen designer took my husband and myself to DalTile showroom to
pick out tile for our backsplash. The three of us met with a DalTile
designer who showed us a cream colored 4x4 travertine tile called Pearl
Domed Filled Travertine. We were told the tile also came in 4x8 so our
kitchen designer ordered most of the tile that size and some 4x4 for
the center design. We ordered about $600 worth of tile. When the tile
arrived, I looked at the 4x4 pieces and they looked fine. A few of the
pieces were darker than I expected, but most were pearl. I left the
installer to work and when I returned in the afternoon, I was horrified
to see that that the 4x8 tiles were much darker than what we had been
shown - mostly walnut and noche with a few pearl tiles. I called our
designer who said that DalTile never takes returns. I also called
DalTile to complain and was told that natural stone varies. I explained
that in the quality control process the different color travertines
should have been separated. Mary Ellen said that a rep would come out
to see the tiles, which despite my follow-up calls never happened. I
ended up paying to have the backsplash taken down, purchasing new tiles
(from Ann Sacks), and having the backsplash redone. What a mess!
DalTile didn't stand behind their product. They are a terrible company
to deal with.
Date created: 2012-07-06
Name: Shawn
Location: Wayne, pa
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor service and sub par products"
I dealt with the Daltile pa store # 64. First let me say John
(contractor rep) and Paul ( the store manager) were two of the most
unprofessional folks I have ever dealt with in any industry or business
period. I'd love to be able to provide you with their last names but
neither of them would give it to me. I purchased 30 boxes of natural
stone from them to do a bathroom a while ago. There was a delay in
getting the installation done due to finances. The tile was stored in a
air conditioned space in the unfinished bathroom. When I final,y got the
funds to get the work done we went in and opened the boxes to find the
stone had started deteriorating and rusting from the inside out. I went
to the store to deal with it under the 5 year warrantee specified on
their website and was told the return policy is 30 days. I explained I
wasn't returning I was making a warrantee claim to which they preceeded
to tell me they didn't have a warrantee. After I pulled it up on their
site for them they then told me that natural stone isn't covered because
I was "Going to" install it in a wet area (mind you it wasn't installed
in a wet area yet). I them showed them their site again where it stated
the product was approved for wet areas, to which they they then changed
their story again and stated because it wasn't installed it doesn't
qualify for the warrantee (the same warrantee they a originally didn't
offer). My complaint is now into the vp of operations, next stop will be
the better business bureau, and if that doesn't work to small claims
court. This is a classic example of a company not taking corporate
responsibility and trying to push around the little guy. I guarantee if
I was a large contractor that bought frequently from them it would be a
whole different story. Save yourself the headache and deal with a
company that offers a quality product and stand behind it.
Date created: 2012-06-21
Name: N. ANger
Location: PHoenix, AZ
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Do Not Shop At Dahl Tile"
I visited Dahl Tile in search of ideas for my bathroom. Initially, the
salesperson was very helpful, giving me various ideas. At her suggestion,
I settled on Carrera marble as I wanted a light, white bathroom. The
salesperson was less than helpful in ordering the tile. My contractor
had to call in the order and she was extremely rude to him. Dahl
required me to go again to pay for the marble and again, the salespeople
were abrasive. I had several more dealings in just ordering the tile and
arranging for pick-up. Each time, the employees were less than helpful.
When the tile finally arrived, it was not what the initial salesperson
represented. Instead of white, it was grey. In addition to rude,
arrogant, unhelpful employees, Dahl has an awful return policy which
they do not tell you about until you go back to conduct the return. All
in all, it was the worse experience of any remodel I have ever done. My
advice - go to Arizona tile - the people are much more helpful.
Date created: 2011-03-21
Name: P. Gorman
Location: Yardley, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Beware of this company's products !!!!"
We researched the tile choices for our bathroom remodel extensively. We perused internet sites for hours and visited several retail stores, including Daltile's own showroom. We eventually settled on the Coastal Azul tile from the Franciscan Slate series. The problem was that the only samples we were able to see were tiny 3x3 inch tiles. But based on these samples combined with the online illustrations we decided to go ahead, since we fell in love with the texture and the color variations of this product. But when our shipment finally arrived we were VERY DISAPPOINTED. We were led to believe from everything we saw that this tile was predominantly gray and blue in color, with some brownish highlights. But the tile we were shipped was predominantly BROWN AND GREEN, and just plain UGLY. DO NOT BE MISLED BY THE PRETTY ILLUSTRATIONS WHICH YOU SEE ONLINE. The actual products bear NO RESEMBLANCE to the online photos. Even the in-store samples do not truly represent what you will be shipped. If you do order Daltile products, count on half of your shipment being UNUSABLE due to unacceptable color variation. We will NEVER buy products from this manufacturer again and would urge anyone considering Daltile to be EXTREMELY CAUTIOUS.
