Consumer Reviews of DalTile tile floors

Popularity:
#10   of 10 brands of tile floors

24% of customers recommend
2 of 5 stars 29 reviews with a 2 average rating
  • Very Satisfied
    4
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    21

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Leland NC
Model: Florentine Carrara

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Tiles Ever - Color Variation is Extreme"
Do not even consider buying this product. The color variation is extreme, we were shown a creme colored tile with grey and blue marbling. Most of the actual tile that was installed is creme colored with brown marbling. Does not match any of the the carpet, or bathroom vanity and counter top. The bull nose tile or edging tile we were shown had a smooth solid cream edges. The installed tile has marbling and looks like tiles cut to size and ground semi-smooth. Looks so cheap! Other people installing this tile more recently have stated that bull nose tile has a yellow edge, and extremely gross! This manufacturer had no control over color variation, which is manufacturing 101!


Date created:
Name:
Location: Las Vegas, NV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away from Daltile"
Don't get tempted to buy tiles there based of their showroom look, it's like a trap and nothing more. As it turned out mediocre service turns into horrible one, it's only a matter of time. I picked my tiles for the bathroom remodel there, and the backsplash. It was ordered well in advance, after about 3 weeks, there was no backsplash, my contractor was ready to do the tiles, and the backsplash. When my contractor was calling to find out about the backsplash, the date was beeing pushed forward every time. To keep it short, they had no idea where the track with that delivery was. So I had to go to the outlet like Floor and Decor and get something that would work with my tile so the remodel could continue. When I called the Daltile the associate was not helpful at all, told me there is nothing she could do, she did not apologize, and the manager was not available for the next 2 weeks. I will not buy from them again, they don't stand behind their product, and you will not get a refund if your tiles look nothing like a sample in the showroom, you can't return anything.


Date created:
Name:
Location: Southern CA
Model: Porcelain Tile

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Satisfied with daltile"
So many unhappy people :( We tiled over half our home about 15 yrs ago with Daltile; Still love our tile; no flaws, no cracks, looks as good today as back then! We also did a project with granite tiles from Dahtile and they still look great! Would definitely purchase from them, again!



Date created:
Name:
Location: Rochester, NY

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst customer service ever"
I will never purchase a Daltile product ever again. We purchased some tiles through a 3rd party store for a backsplash project in our kitchen. The tiles were while marble, tumbled. I don't know if the product was tumbled with a bin full of rusty nails but when we received our tiles we every single one of them had rust engraved in them all over. There was no shot of removal and since they were white this wasn't going to be product we could use. I contacted the store we purchased and they were not getting back to us and after further review they had an F rating on BBB (shame on me for not checking). When I called the Service Center they said they had to hear from the store before they could do anything. I explained that the store was not responding and they said there was nothing they could do. The service center wasn't necessarily to fault though I wonder why their product came out like this. But then I contacted Daltile corporate and received no response to my several complaints and emails. This went on for almost a month. The lack of support and communication has made my mind up that this product and company is one I will go out of my way to avoid from hereon out and I will be letting my family and friends know to avoid it as well. Corporate should have a protocol to handle complaints logged for their product. This was beyond mishandled and if I could give the customer service at corporate 0 stars - I would. The service center people were nice enough so Daltile will get a star for that. Terrible, terrible customer service.


Date created:
Name:
Location: Roanoke, Tx

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay Away"
They shipped our tile floors to the wrong location. When I called to check on when the order will be picked up from the wrong location and delivered to our house, the customer service representative was hostile and hung up on me. So far, the installation is going well. But will not use them again. Very incompetent individuals.


Date created:
Name:
Location: Boston, Ma

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Order from DalTile"
Daltile brand is over-priced and their return policy is ridiculous. Bought some tiles for back splash for the kitchen. It was $21 and change per piece and I ordered 25 pieces which is over $500. First my order was back ordered so I had to wait longer than 5-10 business days that they said. When it finally got it after 3 weeks, the tile was not glass like the description said, it was thin and feels very cheap and looks ugly; the picture was deceiving, I guess. I asked for a return and they said I can't because it was made to order. All of the tiles on their website for back splash is made to order. If I knew it was a final sale for these products, I would never order them online. Initially when I read the return policy before buying the tiles, it says I have to return within 30 days and if the package wasn't cut or used. So I thought I can return it. The ineligible items for return is all the way at the bottom which I didn't read because I only read the part of "Return policy" in which I thought my product was eligible for return. I spoke to them multiple times and their only answer is "no return because the tiles were made to order". They did not try to work with me to find me another product... Nothing. They do not give a hoot about their customer. $500 down the drain because I am not putting that ugly tile in my kitchen. I even have a contract looked at the tiles before I made the purchase. He looked at it when the product arrived and he agreed with me that it is ugly, thin, and doesn't look nice like the picture.


Date created:
Name:
Location: Ste-Julie, QC, CAnada
Model: Exquisite EQ11

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Daltile"
Bought 12x24 and did 1/16" joints. Guess what; the tile dimension can vary by as much as 3/16"! Try to line up the joints... good luck! Called the Representative and he said it was normal for pressed tiles; Daltile recommends 3/16" joints on their web site but they only "recommend it" and they don't state that the joints should be 3/16" minimum... Their distributor ignores this as well by the look of things because when I brought the subject up with the vendor she knew nothing about it... No mention on the tile boxes either... Will never buy these again.


Date created:
Name:
Location: Scottsdale
Model: Terrace Collection P104

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lack luster dull tile"
We have had difficulty getting this tile to look cleaned since the time it was installed. The tile has marks, spots, stains, and smudges that have not been able to be removed, even by professional floor cleaning companies. Our contractor has contacted DalTile for us and I have taken a tile sample into the showroom for help. But we have not been able to get a response from DalTile to help us figure out how to get this tile looking decent. It is very disappointing as the tile was expensive and covers our entire downstairs.



Date created:
Name:
Location: Miami, FL
Model: Model # Q0921/261P Liners

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Color Manufacture is the worst"
I ordered these liners - the color was wa, way different from the sample. Daltile doesn't care . No returns. No refunds. No information. You cannot trust them to give you the product you order because their color manufacturing is so poor. Will never order Daltile again.


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"How do they stay in business?"
I invested a lot of time designing a floor that included this product. I went to a dealer to get it.. No samples... No pricing... No availability. I went to the local Daltile sales and service center. Walked in and after 15 minutes not even a hello. Asked about ordering and was told I had to be a contractor. I explained I was a woodworker doing a contract that included tile floor. Not good enough. Wrote to Daltile vp and was promised help. Two weeks go by. No help and not responsive. No idea how this company stays in business. I redesigned my floor using product from other vendors.

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