Consumer Reviews of StainMaster carpets
#10 of 14 brands of carpets
25% of customers recommend
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Date created: 2015-07-12
Name: D. Close
Location: Harrisonville, MO
"Worst Carpet & Even Worse Warranty"
We carpeted our 2-story home with the most expensive Stainmaster carpet
& 8-lb. Pad from Lowe's. After 3 months, the carpet began to untwist and
fray. An independent inspector was sent by Lowe's to give an unbiased
opinion. His findings indicated the carpet was inferior due to the
extreme amount of untwisting, fraying and lift. Lowe's fought with
Stainmaster to replace the carpet, and 4 months later we were allowed to
replace the 1st floor carpet without cost. They would not replace the
2nd floor carpet without me paying for it because as empty nesters and
my disability no one walks on the 2nd floor carpet. In less than a few
months time, fraying and untwisting began again along with bubbling or
rippling on both floors (again-no one visits the 2nd floor.) Lowe's sent
there "pro" installer to repair the carpet. They stretched it, told me
it would take awhile to lie flat and left. After a long while, it did
not lie flat and now I have 2 to 6 inch wide ripples running the length
of most rooms and the hallways. These ripples are both unsightly and a
tripping hazard. Lowe's would not send the installer to repair a second
time. I cannot afford to replace the carpet a third time. Any
suggestions on how to get Lowe's and Stainmaster to fix this problem? I
do not allow anyone to walk on our carpet without removing their
footwear. Please help.
Date created: 2015-07-09
Name: phyllis Petersen
Location: Glenview il
Bought the Pet Protect May 2014 and noticed stains right away. Called and
complained and after 6 months of jumping through hoops they replaced
this to is defective. I've had Stainmaster before and could have sold
it this carpet I have now was very expensive. I don't even like to go
into my living room it upsets me so I will never buy stain master again.
Date created: 2015-06-03
Name: rick p
"StainMaster warranty trap"
StainMaster buyers beware. Your lifetime warranty is completely void if
you cannot produce a receipt showing you have had professional carpet
cleaning at least every 24 months! StainMaster will deny any liability
if you cannot produce.
Date created: 2015-05-04
Name: Nellie Mundhenk
"Don't buy this carpet!"
I purchased this carpet because they said it was Petproof. I have 2
dogs, one of which has accidents from time to time. The carpet got a
stain in about the first week that wouldn't come off. More stains
followed quickly after. Everything stains this carpet, dirt on a paw or
even a dog chewing its bone. The loops have also come up everywhere. I
called 5 months into having this carpet installed and 7 months later I
am still dealing with them. Lowes takes no responsibility so it is all
on us to take photos and constantly call to make sure someone is taking
care of our claim. Dixie had someone come check the loops- but they
claim our dogs nails pulled up the loops. So much for petsafe. I have a
problem with every facet of the carpet: the loops, the stainmaster
coating and the installation. After just a few short months the carpet
looks 20 years old. Stainmaster will replace a portion of the carpet-
but we carpeted a 2000 sqft house in all the same carpet- who wants
different carpet when they just put the same carpet in on purpose? Very
disappointed in the entire process.
Date created: 2015-04-17
Name: S. Sipula
Location: Sebring, Florida
"Matting after only 8 weeks"
We put Shaw Stain Master carpeting in our vacation home in Aug. 2014.
Since then the carpeting has seen only 8 weeks of use. We noticed that
the carpeting is matting down badly in front of the chairs and also
next to the bed and of all places the walk in closet where our feet
pivot. There are only two people and one small dog using this home on a
very limited basis. What is this carpeting going to look like after one
year? The store where we bought the carpeting is looking into our
problem but we don't anticipate any resolution based on reviews we have
read. Buyer beware.
Date created: 2015-02-11
Name: Karen Clampett
Location: Morgan Hill, Ca
"Don't purchase Stain Master carpet from Lowe's"
Purchased this carpet because of the claim of Stain Master, and the
warranty. I have dogs, and have some urine stains. I had tried
everything to get rid of these stains. Finally filed a claim, and I had
to jump thru hoops to get this solved. I even had to send an unused
piece of my carpet to make sure the stain master was applied! So now
they are agreeing to replace the hallway & playroom. But refusing to
replace the three bedrooms! So even though the carpet is substandard,
they won't replace. Don't buy this brand from Lowe's!
Date created: 2015-01-02
Name: G. Scott
Location: Arden, NC
"All my carpet was defective."
Lowes installers came today to install the carpet I've been waiting over
a month to get. They removed the old carpet, installed the padding and
then discovered all 6 rolls had a major flaw and were unusable. How can
a major manufacturer allow an entire run of carpet to be produced and
shipped without checking? The Lowes guys were great - I'm picking new
carpet tomorrow and it's not going to be Stainmaster. This situation has
really put me in a bind as I've had to cancel other deliveries and now
live in a tiny room in the basement of my home as the upstairs is fully
padded. Stainmaster has no quality control so I wonder what else would
have gone wrong down the road?
Date created: 2014-10-06
Name: T Malotte
Location: Ventura, CA
I was able to work with the company and felt that they were able to
take care of our concerns. I still am disappointed with the carpet,
but am satisfied with the service. So, if there are any issues, start
a warranty claim early. So, I'm adding to my last comment and changing
Date created: 2014-10-02
Name: T. Malotte
Location: Ventura, CA
"Not what we expected!"
We supposedly purchased the Ultralife 20 year carpet. It has a squared
pattern to it, which we liked. After about 1 year, it started to mat
down, looking like apartment quality and not something that supposedly
takes on tough toddlers in tricycles as shown on their brochure. The
squared pattern started to disappear in areas. Even after being cleaned,
it looked dull in higher traffic places not being the stain lifting
carpet as expected. Also had stains not clean easily. I am incredibly
disappointed and will never use this brand again. We did a warranty
claim and am disappointed in their decision. Buyer beware.
Date created: 2014-10-02
Location: Cincinnati, OH
"Frayed edges, staining, loops pull out, vacuum issues"
Purchased a patterned type carpet that the wife wanted. We have three
dogs and figured with a name like pet protect it would more than do the
job. The staining is horrible and we already have several shadows from
trying to remove them. It would have been nice if they said if your
dogs have toenails don't buy this pattern. Their nails pull up at least
10 loops a day that we have to cut out and one day one of our dogs
collars got stuck on it and she tore out about a 3 foot strand. The
installers from Lowes did a crappy job as well and all the edges that
meet with our wood floors are fraying and coming up. And if that
weren't enough we have two Dyson vacuums that are pretty much useless
now because they have too much suction for this carpet (tried the Shark
and it does too). Contacted StainMaster and they said they do not make
recommendations for vacuum cleaners. Thanks. For the love of God please
don't buy this garbage.