Consumer Reviews of StainMaster carpets
#8 of 13 brands of carpets
29% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2014-10-02
Location: Cincinnati, OH
"Frayed edges, staining, loops pull out, vacuum issues"
Purchased a patterned type carpet that the wife wanted. We have three
dogs and figured with a name like pet protect it would more than do the
job. The staining is horrible and we already have several shadows from
trying to remove them. It would have been nice if they said if your
dogs have toenails don't buy this pattern. Their nails pull up at least
10 loops a day that we have to cut out and one day one of our dogs
collars got stuck on it and she tore out about a 3 foot strand. The
installers from Lowes did a crappy job as well and all the edges that
meet with our wood floors are fraying and coming up. And if that
weren't enough we have two Dyson vacuums that are pretty much useless
now because they have too much suction for this carpet (tried the Shark
and it does too). Contacted StainMaster and they said they do not make
recommendations for vacuum cleaners. Thanks. For the love of God please
don't buy this garbage.
Date created: 2014-09-19
Name: Teresa Fitzgerald
Location: Fort Worth, Texas
We bought high end Stainmaster carpeting less than a year ago and it is
already matting in places. This carpet came with lifetime warranties
yet they are refusing to cover this. Even though their warranty states
"Stainmaster® carpet also carries limited warranties** covering:
•Abrasive wear caused by foot traffic •Texture loss due to carpet tufts
losing their twist" They are telling me that matting is not covered
under the lifetime warranty for resilience. Not sure what they think
resilience is but a carpet matting after less than a year is not
Date created: 2014-08-25
Name: D. Brown
"Worst Carpet yet Most Expensive"
I have a large home and purchased over $8,000 worth of TruSoft less than
1 year ago. Carpet is drastically changing color in all areas. Filed
claim with Lowe's and nothing. Don't be fooled by their lifetime
warranty. It excludes shading, fading, and color fade. Suckered me in
with the Lifetime Warranty, which is worthless. Warning, Warranty is
void is you don't have carpet cleaned via water extraction every 12
months. For me, it hasn't even been 12 months. Don't buy Stainmaster.
Date created: 2014-08-24
Name: M J Griffith
Location: Pittston PA
"Shows every stain"
I purchased the Stainmaster carpet for my bedroom because I have two
dogs that do have accidents. The carpet was suppose to be specially for
people with pets (paid extra for it). Only been down for about three or
four months and I can see every spot that I cleaned up. I used products
made for cleaning up pet messes. The carpet that was replaced looked
better and it was installed when the house was built in 1978 and it
wasn't an expensive carpet.
Date created: 2014-08-04
Name: Geoff imlay
Location: fort collins co.
Put a good stain master carpet in our new house 7 years ago, we never
take shoes off when we come in the house we live on a farm lots of dirt,
we vacuum often, when we sold the house 7 years later every one asked if
we put new carpet in it looked like the day we bought it. Very soft
great carpet. We just put it in our new house again.
Date created: 2014-07-08
Name: T. Ziemann
Location: Castle Rock, CO
"Does not stand behind manufacturing defect"
Manufacturing defect showed up as a consistent 8 inch discoloration
across entire room. Stainmaster would do absolutely nothing to support
the product. Their warranty is a joke.
Date created: 2014-07-08
Name: S. Wilcoxson
Location: San Antonio
"Do Not Buy Stainmaster"
Stainmaster carpet does not stand by its product. We bought stainmaster
carpet 2 years ago at Lowe's. Now it is loose and buckling in places.
When you call Lowe's they say it's not an installation problem. It is
the carpet itself. When you call Stainmaster, if you are lucky enough to
get through they will tell you your warranty is no longer valid because
you didn't have it professionally cleaned within the two years. Nowhere
in the paperwork from Lowe's or Stainmaster is professionally cleaning
carpet mentioned. In fact, we were advised just to use soap and water.
However, staining is not the issue! When we contacted the Dixie
Manufacturing company that makes Stainmaster once again we were told it
was out of warranty, but this time because we "didn't register it. We
were never informed about registering the carpet. Bottom line Lowe's,
Stainmaster, and Dixie Manufacturing will do nothing for us.
Date created: 2014-06-29
Name: Pat Modica
Location: Highlands Ranch, CO
"Stainmaster....more like stain easy!"
We had our Stainmaster replaced last year after a long grueling,
expensive steam cleaning, horrible customer service experience. Our
carpet is not quite a year old and really is bad. Don't buy this brand.
If you do, you will have to deal with Invista for any warranty/stain
issues. Carpet Mill Outlet sold this to us and I really wish we would
have research carpet before purchasing this one. The customer service
contacts are awful and the ceo could care less. I've contacted him.
Date created: 2014-06-20
Name: Harvey Hesse
Location: Tampa, FL
"Color wears off"
Bought the "good" carpet. Stainmaster Trusoft. Color wore off in 18
months from foot traffic. 25 year warranty worthless as does not cover
color. Don't waste your money.
Date created: 2014-04-04
Name: N. Sproul
Location: Flagler Beach, FL
"Never Buy This Product"
We bought this carpet in September it is now April and it looks like we
have had the carpet for 10 years. There is not 1 thing, including water,
that you can spill on this carpet that it doesn't stain. Stainmaster
does nothing to stand by their product. Each time I have called they
make me get the carpet professionally cleaned which costs $100 at my own
expense to open a claim and if the stain comes up then the claim is
closed. Until the next time water or a speck of dirt won't come up
(which is never does) then it has to be professionally cleaned again.
They claim that the warranty only kicks in if the stain isn't removed by
professional cleaning which is at your expense. When inquiring what the
carpet is resistant to since it's not to water, food, pet urine (which
is what is covered under the warranty) their answer is we will look into
it if the stain isn't removed when professionally cleaned. This is the
first carpet I've ever encountered that water or dirt from shoes
requires a professional cleaning to get up.