Consumer Reviews of StainMaster carpets

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Popularity:
#11   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 116 reviews with a 2 average rating
  • Very Satisfied
    21
  • Somewhat Satisfied
    4
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    88

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Raleigh, NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible carpet"
I had this carpet installed November 2016 in the entire upstairs level of my house as well as my stairs. I am very disappointed with this carpet and would not recommend it to anyone. The carpet has one good thing about it--and only one--as advertised, it is easy to clean pet stains from this carpet. If that were all I'm looking for in a carpet, I would be satisfied with it, but I expected more. Other than how easily pet stains clean up, this carpet has nothing to recommend it. The first word that comes to mind when I think of it is cheap. Which is ironic, considering the amount of money I spent. The pile does not hold up and does not look good. It looks like itís been in the house for years instead of less than a year. The lack of quality wasn't apparent in the sample I examined. After the carpet was installed, I actually wondered whether some mistake had been made and I'd been given the wrong one! The color, which seemed OK in the sample, does not look good covering my floors and staircase. A carpet is a big, important investment for me and one I researched for a very long time. It's frustrating to be stuck with such an inferior product as a major purchase. It's too late for me, but I would advise you to think long and hard before you purchase this carpet. If it were possible to return carpeting for a refund, I would!


Date created:
Name:
Location: Tierra Verde, FL
Model: Sand Fushion

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever and warranty useless."
We purchased our carpet in 2014 from Bobís Carpet Mart in St. Pete, FL. Within in a year the carpet showed signs of wear and dark spots, had the carpet cleaned and it did not look any better. Filed a claim after just one year which they denied. The carpet is 3 yeats old dingy, traffic patterns, rippling, seams fraying, Looks worse than our 15 year old carpet. Fighting now just to get them to come out and look at it again.


Date created:
Name:
Location: OKC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Toxic VOC's"
The VOC's in our new carpet have made it impossible to use the two bedrooms. I have called Stainmaster and Lowe's neither will help. We need a lawyer to do a class action lawsuit for all of us on this website. Any takers?



Date created:
Name:
Location: Summerville SC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very disappointed in this carpet!"
The Stainmaster carpet we purchased from Lowes for our master bedroom has been down for about a year and a half. We have two cats who immediately after installation became sick from the chemicals on the carpet. I tried using different carpets cleaners to remove the stains with no success. Finally had the carpet professionally cleaned by a reputable cleaner. The stains did not come completely out. The carpet in the rest of the house is 14 years old and still looks great! But the carpet that is less than two years old looks disgusting! The carpet salesman at Lowes was quite rude to me when I went to purchase the carpet. In hindsight, I realize he was trying NOT to sell it to me. I wish now that I had read these reviews before purchasing this cheap but expensive carpet!


Date created:
Name:
Location: Iowa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
We purchased this brand of carpet, said it had a 20 year warranty, well with in 1 year it showed wear, so we had it cleaned, still looks horrible, we have to rake it up even after vacuuming. The company we purchased it from worked with us, to try to get the manufacture to replace it. This is only now 3 years old, and they (Dixie) sent a inspector to look at it. We received a letter saying that the defect is locally caused? Whatever. Wish we would have waited before spending thousands more to carpet the other rooms. Very disappointed in the product, and the warranty, well they do not stand behind the product at all.


Date created:
Name:
Location: Marion, NC
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Claims"
The beautiful and very expensive carpet was easily stained. After contacting two different carpet cleaners, the stains remained. We proceeded to file a claim to have the carpet replaced and it was a circus. StainMaster blamed Lowes for sending in a very small carpet piece that would cover only the section of the carpet that was stained instead of replacing the whole room. It turned out it was their CPO who thought the master bedroom was 12 X 13 - maybe in a doll house? We couldn't file a new claim until Lowes took responsibility for their mistake and paid for the 12 x 13 piece that was sent. However, Lowes had done nothing wrong. You would think that when you pay so much money for a carpet you would get better customer service. What a horrible experience!


Date created:
Name:
Location: Stockbridge MI
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware"
It's junk. StainMaster plays a good game. The carpet needs to be professionally cleaned and it's only been 6 months. Two people and two dogs in a 2900 sq/ft house. The old carpet was 22 years old after many animals and 6 people in the house.


Date created:
Name:
Location: UT
Model: S7167, Summer

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great Carpet"
I had Stainmaster carpet installed on my stairs 4 years ago and it still looks great. I had the Stainmaster essentials, polyester carpet installed, and was worried about heavy wear on the stairs, but it has held up great with 3 adults and a 100 lb dog going up and down every day. Thought I would need to replace and was going to upgrade to PetProtect (which came out about a month after I had mine installed) but so far so good. I would definitely purchase again.



Date created:
Name:
Location: El Cajon, ca
Model: Pet Stainmaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"What a rip off"
My husband and I are senior citizens with two small dogs. This carpet after just about three years started showing waves, or buckles throughout the house. It looks old and matted. We purchased this carpet at Lowes and when I tried to complain got nothing but the runaround. An installer from their team showed up and said it was buckled because of one of three reasons. Saturated carpet, climate control, and moving heavy furniture. We have never had saturated carpet, we have central air and heat, and we paid the installers from Lowes to move our furniture during their installation. He then said it was an installation problem, and the year warranty was up. Stay away from Lowes and Stainmaster


Date created:
Name:
Location: Canton, CT
Model: Various

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"It's not just the fiber causing poor reviews!"
Reading these reviews, it is my professional opinion that to say these apply directly to Stainmaster carpets is misleading. Stainmaster is the manufacturer who produces the fiber. The fiber is made into carpet by manufacturers who purchase the fiber and the right to call it Stainmaster. Many other manufacturer processes weigh into the durability of carpet. In other words there can be inexpensively made Stainmaster carpets and there are better made Stainmaster carpets. More importantly, I can bet that most of the cleaning issues relate to too much cleaning product (particularly soap) being used and not thoroughly rinsed out. Soap should be used in minute amounts... like one teaspoon to a gallon of water. Most stains can be blotted up and rinsed with water with NO additional product and this should be the first course of action. Do not pull out the heavy guns unless absolutely necessary. I have personally tested this on many of the carpets I sell. I pour liquids right on top and look for them to bead up and not soak in immediately. This buys you time to blot up. Even so-called professional cleaners have been known to wreck havoc on my customers carpets by using too much soap. We have had brand new carpet stained by a contractor who then had it professionally cleaned and stain returned even worse. Carpet was tested and it was loaded with surfactant (soap). Cleaning products not completely rinsed out of carpet become dirt magnets and totally negate the built in stain protection! Stainmaster fiber is the strongest synthetic fiber used in making carpets, a 6,6 nylon, which was developed for things like parachutes, etc. But how you use the fiber to make a carpet is just as important and proper maintenance even more so! Full disclosure- I am an owner of an independent flooring/carpet store who has done her research. I sell carpets made of every fiber available. They all have their pros and cons. Construction of the carpet is just as important as the fiber. Remember, it is fabric just like clothes.

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