Consumer Reviews of StainMaster carpets

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Popularity:
#10   of 16 brands of carpets

23% of customers recommend
2 of 5 stars 100 reviews with a 2 average rating
  • Very Satisfied
    20
  • Somewhat Satisfied
    3
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    74

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Orlando, FL
Model: Pet protection

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever"
This carpeting does not release stains or odor. I have tried enzyme cleaners, stain & odor carpet cleaners, soaking with water no vinegar, baking soda, carpet cleaners. The spots light up under UV light no matter what I use. The smell will not go away. This carpet 3 months old and not cleanable. My old carpet was in place for 12 years and cleaned up easily. Never buy this carpet! The company will not stand behind their product!


Date created:
Name:
Location: VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Study the Warranty Carefully"
The Invista Stainmaster carpet we purchased (based on it's reputation) looked horrible within 1 year. It looked as bad as the carpet we replaced that was 17+ years old. Study the warranty very carefully, because it is very deceiving! I will not be buying Stainmaster again.


Date created:
Name:
Location: Haleyville, Alabama

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy, if you are OCDC!"
Every step you take causes the color to change. Looks like bleach spots, that is how lite the footprints are. Drive me crazy. Samples are so small you can't see this I until it is too late.



Date created:
Name:
Location: St Charles, MO
Model: Tonal

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great experience"
Got a great deal on carpet and installation at lowes. 1600 sq.ft. The only issue was the measure and documentation. Poor installer was told only 3 rooms and one large piece of furniture. Actually 7 rooms and a house full of furniture. Took 3 days for the install. Did a great install job. Would suggest using Lowe's due to price, quality of product and installation. Suggest making sure order matches expected installation for materials and labor.


Date created:
Name:
Location: Mount Holly, NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unsatisfactory"
We also found that Stainmaster does not honor it's "pet stain" claim. After 10 years, the carpet looks horrible. Getting ready to replace it but not with Stainmaster.


Date created:
Name:
Location: Denver CO

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Stainmaster Pet Protect"
I am extremely surprised by many of these reviews on Stainmaster carpet. I have been selling Stainmaster carpet for over 21 years and can count on 1 hand the number of claims against it. Stainmaster has honored each and every one. As for the warranty....EVERY Manufacturer requires that the carpet be cleaned every 18 months to pull soils and stains out of the fiber. We sell every fiber made and the most claim free, long lasting fiber is Stainmaster Superia (pet Protect) fiber. By it's construction alone, it is the best protection for staining and soiling.I Have a Superia dyed carpet in my own home that is now 6 years old. We have 2 English bulldogs who are tough on carpet. We live in a rural area so we bring a ton of dirt into our home. This carpet cleans beautifully with my Bissell steam cleaner.As a professional....I Would never put any other fiber into my home. Nylon is always the best choice for a long wearing carpet fiber. There are different kinds of Nylon 6.0 and 6.6. Polyester which includes triexta is a poor choice for long wear though it does have some good stain resistance qualities. Triexta and pet polyester absorb oils from your feat and pets causing them to mat and wear very quickly. Nylon does not share those properties. If you are choosing a fiber for long term wear and stain ad soil resistance, I would suggest at the minimum, an Anso fiber and at the top end, a Stainmaster fiber. Stainmaster does have several levels of warranty depending on the type of Stainmaster fiber you purchase. Any 32oz or above Superia Nylon will carry a lifetime warranty which specifically includes your pets. Sorry for the long post but I recently has a customer who came here to read the reviews and now believes that the product she was shown is inferior. The reality is that any fiber she chooses now will be inferior to what she was shown and she has a very active family who needs the best money can buy. I have thousands of happy homeowners who are so glad that purchased the best fiber for their home. Many of those folks still have their original Stainmaster carpet and if they decided they wanted a change....they purchased Stainmaster again.


Date created:
Name:
Location: Southport, NC
Model: Baxter IV Pet Protect

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Kudos to Lowes for a wonderful carpet experience"
I purchased new carpeting for my master bedroom and closet and a second bedroom from Lowe's Southport, NC. Every aspect of this experience from dealing with the sales associates to the installation by Legacy Flooring was very professional and went extremely smoothly with no issues whatsoever. The sales associate made excellent recommendations for carpet and padding based on my particular needs and taste. The installation company scheduled the installation and showed up precisely as scheduled. The crew was very professional and exhibited expertise in their trade. They were neat and precise. My wife and I were extremely satisfied.


Date created:
Name:
Location: EDH, Ca

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless warranty"
Invista does not stand by its "lifetime" warranty. Pet stains do not come out despite professional cleaning. Company does everything it can to make sure they have no accountability. As empty nesters with rarely used bedrooms the "lifetime" warranty was voided when carpet was professionally cleaned once in 4 years. Even though many individuals complain about adverse effects of carpet cleaning and Invista acknowledged carpet cleaning does nothing to make carpet stain resistant. This is just a loophole they put in their warranty to avoid standing behind their product.



Date created:
Name:
Location: Fort Myers, FL
Model: Soft Whisper

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stainmaster hides behind "cleaning clause" not honoring their warranty"
We purchased Shaw "Soft Whisper" loop carpet with Stainmaster from Hessler Floor Covering in Fort Myers in November 2014. The carpet was worn and matted in many areas within 6 months. Shaw recommends a "professional cleaning" at 24 months but the Stainmaster warranty requires cleaning at 18 months. When we reported the defect to Hessler Carpeting at 21 months Stainmaster simply invoked the fact we never cleaned it at 18 months therefore voiding our warranty. We never wear shoes in our home, no pets, kids, etc. Bottomline, never purchase anything with Stainmaster properties as their limited warranty overrides the carpet manufacturer warranty. We will never purchase anything connected with Stainmaster again!


Date created:
Name:
Location: BLOOMINGTON, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Health Hazard with Stainmaster Georgetown"
We bought stain-master Georgetown custom design 402 from Lowe's home center. After installation on oct. 13 in our bedrooms and hallway, I started getting burning sensation in feet and dry eyes besides the strong smell of carpet. The same started to happen to my wife and it she was getting nausiated. I suspect they are putting some kind of chemicals(formaldhyde ??). I dont know if this stuff is carcenogenic or not but I am planning to complain to the consumer protection agency. Be careful when buying this product.

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