Consumer Reviews of StainMaster carpets

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Popularity:
#14   of 18 brands of carpets

18% of customers recommend
1.5 of 5 stars 155 reviews with a 1.5 average rating
  • Very Satisfied
    25
  • Somewhat Satisfied
    4
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    123

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Birdsboro, PA
Model: Stainmaster Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad carpeting"
I purchased stainmaster pet protect carpeting and pet protect padding less than 3 years ago from Lowe’s. I also had the carpeting installed through Lowe’s. It is now just shy of three years and my carpeting is buckling down the center of my living room, and fibers keep coming out. I contacted Lowe’s ( who of course couldn’t help me). They referred me to the installation people, who of course couldn’t help me. Unless I had purchased the extended warranty. They then of course passed the buck to stainmaster! Now keep in mind this carpet is supposed to have a 25 year warranty (that’s a joke)! So I then contacted stainmaster. So they said they only make and guarantee the fibers for stains! They send the fibers to another manufacturer to be put onto the backing. They of course can’t help me either! So much for the 25 year farce of a warranty. There resolution was I would have to (pay) to have someone come and re-stretch my rug. And as far as fibers coming out, that was normal also. Now if I had bald spot (maybe) that would be different. So as always, nobody takes responsibility for their products or services, unless you pay big bucks for expended warranties! I will not purchase, or recommend stainmaster carpeting ever again. Consumers be aware of manufacturer and installation warranties, they are basically useless. Lowe’s, their installation people and stainmaster could care less about my issues. They got my money, so too bad for me or you.


Date created:
Name:
Location: Waco,Tx
Model: SmartStrain

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very disappointed"
Started having stain break through (pet urine) within 1 year after purchase. Cleaned with vinegar and warm water as the warranty recommended. Called Mohawk on three other occasions. They said to get it professionally clean with water base and no detergents. Did that two separate times. After each cleaning, it looked good for about 90 days, then we started all over again. Called company. "Get it professionally clean." Stain comes back. My carpet looks horrible. Our local salesman has been great. He has tried to help. We filed a claim and an inspector came. Conclusion - Not a manufacturer related issue. Recurring spots not a defect. That's a crock!! Warranty brochure reads "All Pet Protection. Only carpet protection and warranty that covers all pets, all accidents, all the time." claim #R-7398027


Date created:
Name:
Location: Baltimore, MD

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stains Don't Come Out!"
Don't buy StainMaster in the Baltimore area. You will never hear from the area manager if you have a problem and I have been calling my dealer at least once a month for almost a year. This carpet is a piece of crap!



Date created:
Name:
Location: West Monroe, LA
Model: Pet Protect

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent for bad stains!"
Carpet has resisted blood, urine, feces, and vomit and looks brand new when cleaned after a year and a half with a special needs pet! It is a cream / white color and I have been amazed at how all pet accidents come right up! Excellent crush resistance also! Highly recommend!


Date created:
Name:
Location: Dexter, NM

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stainmaster is definitely a master of stains!"
I am posting this out of desperation and frustration! We remodeled our home and used Lowe's in Carlsbad, NM. We purchased over $40,000.00 worth of merchandise from Lowe's! We have a different Orange home improvement store that is 18 miles from our home; however, we chose to drive 80 miles one way to Lowe's! We had really great experiences and were pleased with our prior purchases. The store in Carlsbad was going through some difficult times due to lack of employees due to the oil boom in the area. We ordered over$20,000.00 worth of flooring from them. We waited several months for the order to come in and for them to deliver our flooring. Several things went wrong with the wood flooring, but the new manager was very helpful and all was worked out. We also ordered the TOP of the line StainMaster carpet and padding. It was put in 3 bedrooms and our living room. Our home had a water leak and the 2 smaller bedrooms had to have the carpet and padding replaced. Once again we used Lowe's and purchased the exact same carpet and padding again! Fast forward to about a year later... I started noticing that the carpet was not clean. The carpet stained from my husband's work boots and where our dog would roll around. I have a carpet cleaner and cleaned it. At first it seemed to work. After about 3 weeks, the stains were back. I cleaned it again... same results. Fast forward again and now we had a couple of accidents from our older dog urinating on the carpet. I immediately leaned it with my carpet cleaner. Again.... stain was gone and then returned. I have been trying to get some help with this carpet for over 18 months. The new manager at the Lowe's in Carlsbad has never returned my calls. I have contacted Stain Master and they informed me that I had voided the warranty because I had not had the carpet professionally cleaned by a specific date. I immediately called a Lowe's again and was again given the run around. The last contact I had with them I was told by an employee that the manager said I could drive 80 miles one way and they would let me have a carpet cleaner and clean it myself! I asked again to please speak with the manager..... I heard her tell the employee that I could do this or forget it. Lowe's was done dealing with me! I am so disgusted.... I now have $10,000 worth of stained carpet. I have yet to find anything that will get these stains out of my carpet. My husband and I were NEVER told about this professional cleaning issue that would void our warranty... we purchased this exact carpet twice and were NEVER told about this! So..... I am warning everyone out there... DO NOT purchase anything from Lowe's if you expect for them to inform you of all the policies corporations placed on their inferior products and warranties! Do yourself a huge favor and purchase local! Lowe's and Stain Master dropped the ball and now we are paying a huge price for believing in these two businesses!


Date created:
Name:
Location: Rochester

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stain master nylon carpet"
Worst carpet wearing after a year I'm having the same problem as everyone one else they won't warranty the carpet... I would like to start a class Action suit...


Date created:
Name:
Location: Lawrence KS

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality carpet. Warranty a scam"
We purchased an expensive Stainmaster carpet 16 months ago. We are a household of 2 people and noticed wear issues within the first 12 months. We contacted the store in Kansas City where we had purchased the carpet. When not getting any satisfaction from them, we contacted Stainmaster directly. I was told that they only warranty against fiber retention (twist), not matting or crushing. Their independent inspector said that fiber was a 4 out of 5 for retention so Stainmaster said that they are not responsible. They told us that we are required to clean the carpet with hot-water extraction every 12-18 months, which we were never told by our salesperson when purchasing. So we had a local carpet care expert with 40 years of cleaning experience out last week to clean the carpet. After cleaning and raking, there was absolutely no change. The carpet is still discolored and totally matted. He noted that the fiber is not retaining its twist and that's what's causing the problem. Back to Stainmaster today with a copy of his notes, receipt proving cleaning and photos. Got a call from our rep there, this time not as nice and friendly as in the past. She was adamant and insistent that this is not their problem. We replaced carpet that was 20 years old and it was in better shape than this new Stainmaster carpet. We will never purchase this product again.


Date created:
Name:
Location: Bonita Springs, FL
Model: Autumn Fields

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very Dissatisfied"
This carpeting attracts dirt. While it is easily cleaned, I cannot keep up with it on a daily basis. We bought Stainmaster because it is supposed to be the best. Contacted Stainmaster directly and was told to have the carpeting professionally cleaned. I did that and within a week there were spots of dirt on the carpeting in every room. Will never buy Stainmaster again and will never recommend it.



Date created:
Name:
Location: mocksville nc
Model: the best carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty is a scam"
I purchase carpet fron lowes. Big mistake no children not furniture move area no traffic nothing wrong with my vaccum cleaner. bedroom area next to the wall and no shoes worn and run can in the carpet lowes did not stand behind mill warranty do not waste your money go to a real carpet dealer


Date created:
Name:
Location: Minneapolis, MN
Model: Luxerell BCF nylon

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"My First Online Review But The Product is So Bad I Feel an Obligation to Warn Others"
We purchased Masland Carpets Stainmaster Luxerell BCF nylon Corniche Carpet for a stairway and upper hall in December of 2015. $7.19 per square foot. 1500 for the carpet and pad and 500 for installation. In less than a year it was matted to the point that there are paths up the stairs and down the hallway to 3 doors on the upper level. The manufacturing representative said in early 2017 that we could pursue the matter further with manufacturer via the flooring store which was not successful, but that the most likely outcome would be a determination the matting and wear are normal. The prior carpet on the stairs did not mat and showed no wear: it was put in the house by us, was there for 10 years and in perfect shape when it was replaced with the Luxerell as part of a remodel project. We have 3 normal sized people living in our home and no pets. All of us remove our shoes as we enter the house. We have a Miele vacuum (top rated by consumer reports) and we use it. Currently in the process of doing a remodel on our walkout level and did consider StainMaster for even one second.

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