Consumer Reviews of StainMaster carpets
#10 of 14 brands of carpets
25% of customers recommend
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Date created: 2016-01-31
Name: C. Salzmann
Location: Louisville, KY
Could not have been more unhappy with the Stain Master Carpet that I
purchases. I bought it from Lowes in March 2015 / not even 90 days later
the carpet (Bianca) had pulls and was fraying / Stainmaster had one of
their adjusters come out and look at my carpet / he suggested it was my
dogs nails and my vacuum cleaner - which is a Bissell Pet Hair Easer / I
have my dogs nails trimmed once a month / so I can only assume that
Stainmaster makes carpet for dogs that don't have any nails and clueless
as to what type of vacuum I'm supposed to use / Stainmaster would never
send me a reason that they denied my claim and after almost a year I'm
just not going to put forth anymore effort to get them to respond / I
will never buy Stainmaster again and also not buy carpet from Lowes / I
don't care if I have to pay more / so if you have dogs / mine are a
Golden Retriever and a Lab / I suggest you don't buy Stainemaster unless
you pull the nails out of your dogs!
Date created: 2015-12-05
Name: R. Goodwin
Like so many others we found we were unable to clean plain dirt from our
"master of stains" carpeting. We even had it sent out for steam
cleaning. Upon contacting Stainmaster we were told they do not warranty
area rugs (made from their carpeting). Huh ?? I will never consider
Stainmaster again and will warn everyone I can to avoid them, also.
Date created: 2015-12-04
Name: Sharon K
Location: Lecanto, FL
"Matting - Extreme"
This carpet is installed in a room used infrequently yet it extremely
matted in front of the love seat and chairs. The carpet is vacuumed
regularly and was professionally cleaned. It was purchased at Lowe's and
was professionally installed with an upgraded mat to "guard or protect
against" wear. The carpet weave itself is dense and was believed to be
of high quality based on research done before purchasing this brand or
carpet. It has been cleaned professionally. It has been down for well
less than 2 years yet looks like it has been down for 20+. Only 1 adult
lives in this house and this room is not the primary room used. I do not
recommend this product.
Date created: 2015-11-23
Name: Susan webb
Manufactures of carpet sent an inspector because of stretching and side
delamination, this inspector dug holes in the carpet at the sides now I
can see a bare floor and large amount of tufts coming out, also took
pictures that were too dark to see anything. The manufactures are not
going to do anything to correct their defective carpet. Don't buy this
Stainmaster. It does not wear well plus it is hard to clean.
Date created: 2015-10-31
I bought Lowes stain master and after a few months the carpet had fuzzy
areas. Lowes replaced it 2 months ago and I noticed fuzzy areas. I will
contact Lowes and higher up if they don't replace with a brand of my
choice. Shame on them for selling bad carpet.
Date created: 2015-10-22
Name: A. Edwards
"Stains won't come out"
We spent 2k on Stainmaster Trusoft carpet from Lowes for our family
room. It has not even been two years and has more stains than I can
count that will not come out. No one wears shoes or drinks in the room,
but there are spots, dark stains, color stains, etc. We have really
cheap carpet in the rest of our house that never stains, and if it does,
it comes right out. Luckily we are selling our house but I feel bad for
the people buying it. We've had Mohawk carpet before and that's what I
will buy again, and never from Lowes.
Date created: 2015-08-16
Name: Deborah Miles
Location: Louisville Ky
I had Stainmaster Carpet purchased and installed by Lowes in October
2013. The carpet has not lived up to the claims that the warranty
(useless) and description before the purchase implied. It is showing
excessive signs of wear in all traffic areas and has been professionally
cleaned 3 times already. There are 2 elderly adults living in the
home and it rarely has anymore than house shoes being worn in the home.
I feel really sorry for anyone that purchased this that has
children It would have already had to be replaced. It even shows
signs of bulking up and stretching. It has been vacuumed regularly,
at least every other day... so its not degraded because of dirt... just
cheaply manufactured, but not priced cheaply. Never again. Don't
anyone purchase this carpet...
Date created: 2015-07-30
Name: Paula Dean Anesworth
Location: Yuba City, CA
"Master of Stains"
Parents purchased $4k worth of a higher end carpet. There are only two
people in the home (elderly). After a year, they had the carpets
professional cleaned and shortly after (within 2 weeks) large dark
stains appeared. I have cleaned their carpet twice now and each time,
the stains have become larger as the carpet dries. It usually takes
about 2 weeks for the stains to return. They are always larger before
cleaning. The stains will not come out. We can not figure where the
stains are coming from. Two of the 3 bedrooms have large circles of
black stains. Those bedrooms are rarely used. Notified Lowe's and
Stainmaster, no one has stepped up for my parents. Avoid like the
plague. My parents were sick of how the carpet looked and was
embarrassed. Went to see them today, they had the carpet removed. They
are out $4k and carpet! Lucky part is, there is nice tile underneath.
You suck stainmaster reps/mfg and so does your carpet! Shame on you!
Date created: 2015-07-23
Location: Orr's Island, Maine
"PetProtect does Not!"
Purchased StainMaster PetProtect carpet for my stairs and hallway and
have been disappointed ever since. I have 2 dogs and 1 cat. Spots and
stains do not come out! After my complaints to Lowe's they paid to have
it professionally cleaned after only a month of wear. 3 months later
those stains have reappeared and new ones do not come out. I follow the
cleaning guidelines but the stains remain. I know that StainMaster used
to make good carpeting but this is a terrible product! So disappointed.
Date created: 2015-07-13
"Warranty isn't what it appears to be"
Bought this carpet because of pet warranty. My dog developed urinary
tract infection while I was on vacation. House sitter didn't catch it in
time. After 9 shampoos 1 by my professional which is required by stain
master, one by their professional, I still have stains. Here's the
catch. The rep told me if it looks like stain came out while carpet is
still wet it's considered removed. They only warranty the tiny carpet
fiber not the carpet back. Too bad if it comes back no longer covered.
The carpet guy they sent out from restoration company scrubbed my carpet
with a stiff brush. This resulted in "wicking". I was told that's not
covered because it's not normal wear and tear, even though their guy
caused it. My carpet is only 6 months old. Don't waste your time or
money the warranty isn't what it appears to be.