Consumer Reviews of StainMaster carpets
#8 of 13 brands of carpets
29% of customers recommend
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Date created: 2015-08-16
Name: Deborah Miles
Location: Louisville Ky
I had Stainmaster Carpet purchased and installed by Lowes in October
2013. The carpet has not lived up to the claims that the warranty
(useless) and description before the purchase implied. It is showing
excessive signs of wear in all traffic areas and has been professionally
cleaned 3 times already. There are 2 elderly adults living in the
home and it rarely has anymore than house shoes being worn in the home.
I feel really sorry for anyone that purchased this that has
children It would have already had to be replaced. It even shows
signs of bulking up and stretching. It has been vacuumed regularly,
at least every other day... so its not degraded because of dirt... just
cheaply manufactured, but not priced cheaply. Never again. Don't
anyone purchase this carpet...
Date created: 2015-07-30
Name: Paula Dean Anesworth
Location: Yuba City, CA
"Master of Stains"
Parents purchased $4k worth of a higher end carpet. There are only two
people in the home (elderly). After a year, they had the carpets
professional cleaned and shortly after (within 2 weeks) large dark
stains appeared. I have cleaned their carpet twice now and each time,
the stains have become larger as the carpet dries. It usually takes
about 2 weeks for the stains to return. They are always larger before
cleaning. The stains will not come out. We can not figure where the
stains are coming from. Two of the 3 bedrooms have large circles of
black stains. Those bedrooms are rarely used. Notified Lowe's and
Stainmaster, no one has stepped up for my parents. Avoid like the
plague. My parents were sick of how the carpet looked and was
embarrassed. Went to see them today, they had the carpet removed. They
are out $4k and carpet! Lucky part is, there is nice tile underneath.
You suck stainmaster reps/mfg and so does your carpet! Shame on you!
Date created: 2015-07-23
Location: Orr's Island, Maine
"PetProtect does Not!"
Purchased StainMaster PetProtect carpet for my stairs and hallway and
have been disappointed ever since. I have 2 dogs and 1 cat. Spots and
stains do not come out! After my complaints to Lowe's they paid to have
it professionally cleaned after only a month of wear. 3 months later
those stains have reappeared and new ones do not come out. I follow the
cleaning guidelines but the stains remain. I know that StainMaster used
to make good carpeting but this is a terrible product! So disappointed.
Date created: 2015-07-13
"Warranty isn't what it appears to be"
Bought this carpet because of pet warranty. My dog developed urinary
tract infection while I was on vacation. House sitter didn't catch it in
time. After 9 shampoos 1 by my professional which is required by stain
master, one by their professional, I still have stains. Here's the
catch. The rep told me if it looks like stain came out while carpet is
still wet it's considered removed. They only warranty the tiny carpet
fiber not the carpet back. Too bad if it comes back no longer covered.
The carpet guy they sent out from restoration company scrubbed my carpet
with a stiff brush. This resulted in "wicking". I was told that's not
covered because it's not normal wear and tear, even though their guy
caused it. My carpet is only 6 months old. Don't waste your time or
money the warranty isn't what it appears to be.
Date created: 2015-07-09
Name: phyllis Petersen
Location: Glenview il
Bought the Pet Protect May 2014 and noticed stains right away. Called and
complained and after 6 months of jumping through hoops they replaced
this to is defective. I've had Stainmaster before and could have sold
it this carpet I have now was very expensive. I don't even like to go
into my living room it upsets me so I will never buy stain master again.
Date created: 2015-04-17
Name: S. Sipula
Location: Sebring, Florida
"Matting after only 8 weeks"
We put Shaw Stain Master carpeting in our vacation home in Aug. 2014.
Since then the carpeting has seen only 8 weeks of use. We noticed that
the carpeting is matting down badly in front of the chairs and also
next to the bed and of all places the walk in closet where our feet
pivot. There are only two people and one small dog using this home on a
very limited basis. What is this carpeting going to look like after one
year? The store where we bought the carpeting is looking into our
problem but we don't anticipate any resolution based on reviews we have
read. Buyer beware.
Date created: 2015-02-11
Name: Karen Clampett
Location: Morgan Hill, Ca
"Don't purchase Stain Master carpet from Lowe's"
Purchased this carpet because of the claim of Stain Master, and the
warranty. I have dogs, and have some urine stains. I had tried
everything to get rid of these stains. Finally filed a claim, and I had
to jump thru hoops to get this solved. I even had to send an unused
piece of my carpet to make sure the stain master was applied! So now
they are agreeing to replace the hallway & playroom. But refusing to
replace the three bedrooms! So even though the carpet is substandard,
they won't replace. Don't buy this brand from Lowe's!
Date created: 2015-01-02
Name: G. Scott
Location: Arden, NC
"All my carpet was defective."
Lowes installers came today to install the carpet I've been waiting over
a month to get. They removed the old carpet, installed the padding and
then discovered all 6 rolls had a major flaw and were unusable. How can
a major manufacturer allow an entire run of carpet to be produced and
shipped without checking? The Lowes guys were great - I'm picking new
carpet tomorrow and it's not going to be Stainmaster. This situation has
really put me in a bind as I've had to cancel other deliveries and now
live in a tiny room in the basement of my home as the upstairs is fully
padded. Stainmaster has no quality control so I wonder what else would
have gone wrong down the road?
Date created: 2014-10-06
Name: T Malotte
Location: Ventura, CA
I was able to work with the company and felt that they were able to
take care of our concerns. I still am disappointed with the carpet,
but am satisfied with the service. So, if there are any issues, start
a warranty claim early. So, I'm adding to my last comment and changing
Date created: 2014-10-02
Name: T. Malotte
Location: Ventura, CA
"Not what we expected!"
We supposedly purchased the Ultralife 20 year carpet. It has a squared
pattern to it, which we liked. After about 1 year, it started to mat
down, looking like apartment quality and not something that supposedly
takes on tough toddlers in tricycles as shown on their brochure. The
squared pattern started to disappear in areas. Even after being cleaned,
it looked dull in higher traffic places not being the stain lifting
carpet as expected. Also had stains not clean easily. I am incredibly
disappointed and will never use this brand again. We did a warranty
claim and am disappointed in their decision. Buyer beware.