Consumer Reviews of StainMaster carpets
#11 of 16 brands of carpets
22% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2016-11-25
: Tom Hoffmann
: Southport, NC
: Baxter IV Pet Protect
"Kudos to Lowes for a wonderful carpet experience"
I purchased new carpeting for my master bedroom and closet and a second
bedroom from Lowe's Southport, NC. Every aspect of this experience from
dealing with the sales associates to the installation by Legacy Flooring
was very professional and went extremely smoothly with no issues
whatsoever. The sales associate made excellent recommendations for
carpet and padding based on my particular needs and taste. The
installation company scheduled the installation and showed up precisely
as scheduled. The crew was very professional and exhibited expertise in
their trade. They were neat and precise. My wife and I were extremely
Date created: 2016-10-26
: M Blakeman
: EDH, Ca
Invista does not stand by its "lifetime" warranty. Pet stains do not
come out despite professional cleaning. Company does everything it can
to make sure they have no accountability. As empty nesters with rarely
used bedrooms the "lifetime" warranty was voided when carpet was
professionally cleaned once in 4 years. Even though many individuals
complain about adverse effects of carpet cleaning and Invista
acknowledged carpet cleaning does nothing to make carpet stain
resistant. This is just a loophole they put in their warranty to avoid
standing behind their product.
Date created: 2016-10-21
: D Harley
: Fort Myers, FL
: Soft Whisper
"Stainmaster hides behind "cleaning clause" not honoring their warranty"
We purchased Shaw "Soft Whisper" loop carpet with Stainmaster from
Hessler Floor Covering in Fort Myers in November 2014. The carpet was
worn and matted in many areas within 6 months. Shaw recommends a
"professional cleaning" at 24 months but the Stainmaster warranty
requires cleaning at 18 months. When we reported the defect to Hessler
Carpeting at 21 months Stainmaster simply invoked the fact we never
cleaned it at 18 months therefore voiding our warranty. We never wear
shoes in our home, no pets, kids, etc. Bottomline, never purchase
anything with Stainmaster properties as their limited warranty overrides
the carpet manufacturer warranty. We will never purchase anything
connected with Stainmaster again!
Date created: 2016-10-20
: J PANSARE
: BLOOMINGTON, IN
"Health Hazard with Stainmaster Georgetown"
We bought stain-master Georgetown custom design 402 from Lowe's home
center. After installation on oct. 13 in our bedrooms and hallway, I
started getting burning sensation in feet and dry eyes besides the
strong smell of carpet. The same started to happen to my wife and it she
was getting nausiated. I suspect they are putting some kind of
chemicals(formaldhyde ??). I dont know if this stuff is carcenogenic or
not but I am planning to complain to the consumer protection agency. Be
careful when buying this product.
Date created: 2016-08-18
: Eddir Fulcher
: New Bern, NC
: Grants Pass
"Worst carpet ever"
We had Grants Pass carpet by StainMaster installed in our house to
replace old carpet. About a year later carpet look worn and was buckled
up like it had stretched. We contacted Lowes and after a long telephone
battle and no response they finally agreed to have their new installer
come out and look at it. Installer came out and said that it should not
have done that and they would contact Lowes and recommend that it be
repaired. One year later the buckled up places are back and much worse
than before. Contacted Lowes and told them and they said that the
warranty had expired and it was our problem and that they would not do
anything to repair it. We are completely dissatisfied with the
StainMaster carpet and Lowes installation. I would never purchase
flooring again from Lowes and anything I need if I can find it at
another store I will purchase it there. These people do not stand behind
their product or installation. Praying that home depot will locate here
at some time.
Date created: 2016-08-08
: Rebecca Holmberg
: Lehighton Pa
: Pet Protect
"This Carpet is Horrible and the service is Worse"
I had my carpet from probably 15-20 yrs ago changed this past May 2016
when I decided to have my carpet changed. I have 2 dogs, and so decided
to get their Pet Protect carpet. I have an old berber carpet (at least
15 yrs of age) in my family room which has never pulled so I was
comfortable going with the berber type carpet (the only option at our
local Lowes for Pet Protect). Pulls started within the first few weeks
and I filed a complaint when it was only 2 months old and already had a
hole. (Now I have 2 holes in my carpet). Lowes sent a stain master rep
to my home in July and they informed me that my carpet is totally fine
and the issue is mine to deal with. Insane! Now I not only have 2
holes but also 2-3 stains which will not come up with shampooing. I have
complained again to my Lowes and nothing! I will never deal with my
Lowes for any large purchases, nor will I ever buy a StainMaster carpet
ever again. I actually am planning on going to my local newspaper as
well as tv station. Maybe if we get the news out, we can prevent anyone
else from suffering from the same poor service.
Date created: 2016-08-02
: H. Orto
: Active Family Solstice
"Less than 9 months old and looking bad!"
Less than a year old and our StainMaster Active Family carpet is looking
pretty bad. The high traffic areas are starting to look worn. This is a
Berber style carpet (loops) and there are single loops that have become
unraveled in random places and stick up from the carpet weave. Not sure
why this happens, we have two dogs but they don't bother the carpet, hey
don't even notice it. At first I just snipped these large loops off so
that it would blend in with the carpet, but it keeps happening, I keep
finding them and now im leaving them be so that I can show them to the
Lowe's/StainMaster rep as I inquire about my warranty. Since the carpet
is under a year old, the "professional cleaning" clause doesn't seem to
apply. Meanwhile, in a couple of areas that I did clean with my Hoover
steam cleaner, the carpet looks even worse! A lot of fibers have come
loose, it looks very pilly and natty, kind of like a worn out wool
sweater. Ridiculous! With these issues at under a year old, I can't
imagine how this carpet will look in 5 or 10 years. I regret getting it.
I will post an update with information on if and/or how StainMaster
decides to honor their warranty.
Date created: 2016-08-01
: Lisa Bean
"Horrible Product. Don't Buy!"
We purchased Stainmaster Masla Indulgence carpet for our home and had it
installed in Spring 2014. We spent over $10,000 on this purchase as we
were told it was stain resistant and good quality carpet.
We noticed immediately that the carpet stained very easily, probably the worst carpet I've ever had. Really wish I had read the reviews here before buying this. It seems most people feel Stainmaster is an inferior product. I called the company regarding my concerns and was told the warranty is void if the carpet is not professionally cleaned every 18 months which we did not know. I'm annoyed with the store, Nebraska Furniture Mart for not telling us this, but also feel StainMaster should be working closely with stores selling their products and ensure they are giving warranty information to customers. I suppose it's better for StainMaster to neglect this as they never have to make good on their warranty.
The moral of this story is, buyer beware, especially of StainMaster!
Date created: 2016-07-26
: J. Johnson
: West Allis, WI
"You'll be disappointed"
The traffic areas of their top of the line "Premium Carpet" that is 1
1/2 years old, looks as old as the 25 year old carpet I replaced. We
don't even wear shoes in the house. The warranty states that you have to
have your carpets cleaned every 18 months, but they are going back to
the purchase date, not the date my carpet was installed which is a big
difference. Reading what other's have to say, I think the company is
obviously looking for ways to get out of honoring their warranty. I'd
never buy Stainmaster again.
Date created: 2016-06-30
: Julie C
: Cincinnati, OH
"Don't Buy Stainmaster"
Unfortunately, I have Stainmaster Darley carpet on my steps and in my
upstairs hallway. It looked good for about the first 1 1/2-2 years, but
for what I paid for the carpet and for the warranty that was supposed to
be in place, I expected much more. I started a claim with Stainmaster
approximately 6 months ago and the first assessor they sent out
evaluated the carpet for texture. He immediately said that the carpet
looked terrible and "grungy". After receiving his report, Stainmaster
denied my claim because my texture is supposedly a 3.0 and they expect
it to be 3.0 or above. I was also told verbally that the issues I am
having are due to the fact that the carpet is vacuumed in the same
direction too much. It"s a hallway!!! How many different directions can
I vacuum??? So I started another claim for the dirt on the carpet. It
took even longer to get an assessor out this time and he looked at my
carpet, cleaned my carpet, and the dirt remains. He submitted his report
and told me that he agreed that the carpet just won't clean up and he
also commented on the poor texture and "cornrowing". This time,
Stainmaster denied the claim saying that the dirt that remains is normal
and that the assessor said the problem was really the cornrowing, which
they don't cover under the warranty. When I asked to have a copy of the
assessor's report, I was told that that was for "internal use only". I
am wondering if Stainmaster alters the reports because both assessors
agreed that my carpet looks nasty, grungy, and old; but I am not allowed
to see a copy of the report. Do yourself a favor and do not buy this
product. I have carpet in my basement that I purchased at Home Depot 13
years ago that has held up so much better than this Stainmaster garbage
I purchased at a flooring store. They do not stand by their product and
the warranty is a ruse. Do not be fooled like I was into thinking you
need to pay more to get a better product and a good warranty.