Consumer Reviews of StainMaster carpets

StainMaster flooring logo
Popularity:
#12   of 17 brands of carpets

20% of customers recommend
2 of 5 stars 136 reviews with a 2 average rating
  • Very Satisfied
    24
  • Somewhat Satisfied
    4
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    105

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Central (Clemson) SC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor excuse for a carpet"
We selected this product because of the PetProof advertisements: we have dogs and cats. What a disaster. Carpet pulled into loops and loose ends in multiple places 7 days after installation and more and more pulls develop every few days. Carpet began losing bulk (flattening) after just one month. Simple stains will not come out despite using Stainmaster cleaner and their recommended procedure, as well as my "SpotBot" area steam cleaner. Problem was reported to Lowes who said they filed a claim. Two full months have passed without any movement on the part of Stainmaster to address the problem. Small Claims Court next step. Hopefully lots of people will read this review.


Date created:
Name:
Location: Scranton, PA
Model: Active Family

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not For An Active Family"
I have 3 kids, and, after a 9 month try with a cheap brand of carpeting, I decided to go with Stainmasters Active Family carpet. After about 6 months, there were pulls in the carpet, and food/ beverage stains that would not come out with hot water extraction. I had my carpet professionally cleaned at 1 year... Did not look any better. I started having to steam clean it weekly for it to look decent- but the stains always popped back up. By the 2 year mark we decided to nix the carpet and go with laminate. When pulling up the carpet, we noticed that the stainmaster padding logo had stained the backing of my carpet (most likely caused by my children's soaking spills). This would explain some of our mystery stains! Stainmaster is definitely a master at retaining stains.


Date created:
Name:
Location: Phonix AZ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever!"
Had carpet for 3 months and got first stain. Stain wouldn't come out... Even went to Stainmaster website and used their recommended ways to clean spots. Faded but didn't come out completely. Carpet started to go flat and no amount of vacuuming brought the fibers back. Had the carpet professionally cleaned. Within hours one of the stains came back! Absolutely the worst carpet I've ever owned!



Date created:
Name:
Location: Chicago

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"StainMaster is a scam.. stay away"
Purchased StainMaster carpeting. Got all the Cleaning's needed but when I had a stain they told me that they don't cover it. This is a scam, do not buy StainMaster. Purchased from Lowe's though and very happy with their help. Just StainMaster will not stand behind their product.


Date created:
Name:
Location: Leesburg, fl
Model: Sos splash town active family

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stain masterís warranty isnít worth the paper itís printed on."
The language in the warranty is so specific, and the process the process to keep it enforce is so difficult and precise as to make successfully getting satisfaction from it impossible. The carpet itself is good but the term stain master is bull.


Date created:
Name:
Location: albany ,NY
Model: 508602 Beach Sunset

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality, (possibly defected)"
Couple of days after installation hoops and pieces of strands were sticking up from carpet. Also black spots were showing. I had to tie the strands together to prevent more damage. The carpet became so flat looking it appeared there was no matt under it. StainMaster refused to come look at the carpet. The carpet was installed by lowes. They also refused to help, this went on for 6 months, no resolution. Total loss for me over $2000.00. Never use Lowes or purchase Stainmaster carpet.


Date created:
Name:
Location: Philadelphia, Pa.
Model: Padding

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Stainmaster Pet Protect Padding"
After reading reviews of Stainmaster Pet Protect carpets I didn't go with them but I did buy the Stainmaster Pet Protect padding. The top of it is like the bottom of a training pad. Nothing can get through to absorb into the padding which makes accidents easy to clean off the carpet. I'm very satisfied with the padding and recommend it with the carpet of your choice.


Date created:
Name:
Location: Jackson,Mi

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolutely the worst carpet I've ever owned"
Even the simplest stains do not lift from this carpet. Everywhere we walk the carpet looks worn and this carpet has only been down for two years. There are only two people living in this house it looks like we own dogs cats and have 10 kids living on this carpet. Trust me I'm not trying to insult anybody with dogs cats and kids it's just this is the most disappointing carpet purchase I've ever made.



Date created:
Name:
Location: Columbus, Ohio
Model: Live Well Classified

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Delaminated before installed"
We bought Stainmaster Live Well Classified Cambric carpet to be installed in March 2018 from Lowes. The carpet came badly delaminated in many areas and the installers were shocked that it had passed inspection from the mill. It was returned. Lowes called to get I reordered from a different roll and was told that they were still cutting from that run so, we would likely get the same delaminated carpet. We are trying a different color but it will need to be inspected by mill & installer before it is brought out.


Date created:
Name:
Location: Brockway Pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Three runners in carpet"
Have 3 runners in my 2 year old carpet, manufacturers say it's visual warranty. Stainmaster says if it was defective it would of shown when it was put in. So $1700 spent on carpet with runners. Lowes says their is nothing they can do. Just my luck!

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