Consumer Reviews of StainMaster carpets

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Popularity:
#11   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 105 reviews with a 2 average rating
  • Very Satisfied
    20
  • Somewhat Satisfied
    3
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    79

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: wooster,ohio
Model: so135

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk carpet at lowes with no representation"
Lowes installed whole house StainMaster carpet with matching pad. After 2 years the carpet started to stretch & get big humps. Lowes claimed it was their installers & restretched it claiming they would take care of it if it happened again. The carpet looks worse now then before. Even the closets. After 6 months of talking to Lowes they won't take care of it. Shame on you Lowes. I am 65years old & it's not easy to move all that furniture. Should of been replaced. Now I still need carpet. Not StainMaster. Not from Lowes.


Date created:
Name:
Location: West Milford NJ
Model: Phenix Flooring Carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Phenix Flooring"
Horrible carpet. Started to wear in 6 mths. 2 yrs old now and it is matted, has severe ruts. Carpet inspector came out and says there is no defect with the carpet. In the process of dealing with the retailer about replacement. The carpet is in the bedroom and we are are snowbirds. Horrible experience and inconvenience


Date created:
Name:
Location: AZ
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy"
We are having this carpet replaced after only a few weeks. The texture is such that simply walking on it leaves indentations that make the carpet look dirty. The pattern cannot be matched perfectly when laid. Although it is produced for homes with pets, my little dog's collar got caught in the carpet's fiber and he could have been injured if we had not been there to free him. This event caused the carpet to snag.



Date created:
Name:
Model: Striata

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worn just after months of light use"
The carpet looked old just a few months after light use, matted in many places - they said that this is not covered under warranty.


Date created:
Name:
Location: Orlando, FL
Model: Pet protection

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet ever"
This carpeting does not release stains or odor. I have tried enzyme cleaners, stain & odor carpet cleaners, soaking with water no vinegar, baking soda, carpet cleaners. The spots light up under UV light no matter what I use. The smell will not go away. This carpet 3 months old and not cleanable. My old carpet was in place for 12 years and cleaned up easily. Never buy this carpet! The company will not stand behind their product!


Date created:
Name:
Location: Laporte, indiana

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet decision ever!"
We had a mid grade carpet installed in our new construction 28yrs ago. We recently purchased stain master pet protect because we have 3 small well trained dogs, but dogs non the less. We raised our children and 4 grandchildren on our previous carpeting. Now we are alone with no children and after a month, I had already gone through 2 bottles of carpet stain cleaners. And in 2 months, had to Have it professionally cleaned. I have to say, my husband accidentally spilled red wine and to my surprise it removed completely. But the everyday walking(even without shoes) doesn't come out! One year later... it looks worse than what I removed after 28yrs. And it has been cleaned a minimum of 5 times! I am so disappointed and would caution anyone if you are considering this carpet!


Date created:
Name:
Location: VA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Study the Warranty Carefully"
The Invista Stainmaster carpet we purchased (based on it's reputation) looked horrible within 1 year. It looked as bad as the carpet we replaced that was 17+ years old. Study the warranty very carefully, because it is very deceiving! I will not be buying Stainmaster again.


Date created:
Name:
Location: Haleyville, Alabama

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy, if you are OCDC!"
Every step you take causes the color to change. Looks like bleach spots, that is how lite the footprints are. Drive me crazy. Samples are so small you can't see this I until it is too late.



Date created:
Name:
Location: St Charles, MO
Model: Tonal

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great experience"
Got a great deal on carpet and installation at lowes. 1600 sq.ft. The only issue was the measure and documentation. Poor installer was told only 3 rooms and one large piece of furniture. Actually 7 rooms and a house full of furniture. Took 3 days for the install. Did a great install job. Would suggest using Lowe's due to price, quality of product and installation. Suggest making sure order matches expected installation for materials and labor.


Date created:
Name:
Location: Mount Holly, NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unsatisfactory"
We also found that Stainmaster does not honor it's "pet stain" claim. After 10 years, the carpet looks horrible. Getting ready to replace it but not with Stainmaster.

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