Consumer Reviews of StainMaster carpets

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Popularity:
#12   of 17 brands of carpets

21% of customers recommend
2 of 5 stars 125 reviews with a 2 average rating
  • Very Satisfied
    23
  • Somewhat Satisfied
    4
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    95

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Indianapolis, IN
Model: PetProtect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Carpeting"
Bad installation. Complained. Inspector said not only was it a poor installation -- the carpet is bad. Bought it at Lowe's Indianapolis. Would not recommend Lowe's or Stainmaster.


Date created:
Name:
Location: Indianapolis, IN
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Carpet"
Bought carpet from Lowe's. Contracted installer -- poor installation. I complained. An inspector today told me the carpet is bad. It has lines and ripples.. Will have to be replaced.


Date created:
Name:
Location: Wisconsin

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful product failed after 3 years"
We purchased Stainmaster carpet with a 25 year warranty. The Stainmaster carpet was supposed to be for high traffic areas and ideal for families. We had it installed in our family room in a home with two adults and two small dogs under 15 pounds. After three years the pattern was completely worn out in the carpet, when I contacted Stainmaster’s claims department they criticized my vacuum cleaner (Dyson) and criticized my carpet cleaning schedule. The claims representative continued to tell me that I voided the warranty by not having the carpet cleaned every 18 months I told him after we had it cleaned after the first 18 months the pattern still did not come back but because I didn’t have pictures to prove it he claimed I voided the warranty he then continued to criticize me saying that I should have done my due diligence as a consumer and looked it up on their website to know exactly how I needed to care for my carpet including deep cleaning schedule. I previously had cheap no-name carpet in the family room that I had bought at Menards and it held up better than this Stainmaster. I told the representative I was willing to except his story of our warranty being void if he was willing to except the fact that he would lose a customer because I have lost total faith and trust in Stainmaster and I will never buy one of their products again.



Date created:
Name:
Location: Orange CA
Model: Shaw Vallarta ULTRA-LIFE

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Unfortunately duped by StainMaster"
Installed carpet February 1 2008, purchased from Sterling carpet in Orange County, CA who sold me the warranty on stainmaster ultralife. Total misrepresentation by both companies. Don't believe a word when it involves StainMaster warranty ULTRA LIFE it's a scam to their customers. Stainmaster does not intend to hold a warranty and make it so difficult for the consumer. Thus far I've provided, original receipts from 2008, and professional cleaning receipts for every other year that stainMaster requests.( hard to believe but true) they rely on you not having them and provide you with a bogus warranty. They are not honoring a six-month gap in my professional carpet cleaning maintenance since 2008. Although I have a ULTRA-LIFE guarantee / warranty their claims department, is difficult to get a hold of. You cannot make contact by a phone call. And if you get the opportunity to work with their senior warranty claims analyst. Be prepared to be led on, put on hold for days after day, derailed, and lied to. Don't waste your money, or your time and don't believe in there scam! They scam their customers. Report to local BBB, DOJ and local television stations.


Date created:
Name:
Location: Chapel Hill, NC
Model: Best of show pet resistant

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid Lowe's, Avoid Stainmaster, Avoid Aggravation."
Me and my two dogs were very happy with Home Depot's pet resistant carpet. I recently purchased a new home and installed lowe's best of show pest resistant carpet by stainmaster. Home Depot’s product had a gel like feature so that pet urine did not seek into the fibers. In contrast, Lowe’s stainmaster product absorbs any pet urine. I constantly shampoo the rug with a home shampooer, and have it had it professionally cleaned. Neither removed the pet stains. Lowes does not stand behind its product. I used to be a very loyal customer there, and since I’ve shifted on my business to Home Depot. Avoid Lowe’s, avoid stainmaster, and thus avoid aggravation


Date created:
Name:
Location: Los Angeles, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Want to Sue Stainmaster"
Even though I clean up cat vomit immediately, the new Stainmaster beige carpet becomes horribly stained, unlike my other older carpet that cleans up easily and looks great. I understand that the warranty is meaningless according to the dealer (Banner Carpet in Santa Monica).


Date created:
Name:
Location: Hamilton, NJ
Model: Pet Protect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Product, super bad customer service"
Stainmaster PetProtect carpet installed on 11/6/2017 and well I contacted Lowes on 12/5/2017 and advised them how terrible it looks and what I could do. They contacted Stainmaster and of course Stainmaster said it was the manufacturers problem (Dixie) after lowes inspector sent his report. Dixie also lacks customer survice they speak to customers. I purchased a Stainmaster carpet and they should be the ones to handle the problem. Anyway Stanmaster denied the claim and pushed it to Dixie. Dixie is going to send an inspector on 12/26/17. Of course I am not holding my breath that Dixie is going to claim manufacture defect and it will be pushed back onto Lowes or who knows where. I will never recommend Carpet to anyone not only because of the carpet but most of all because of the poor unprofessional Customer Service. Oh my husband and I went to Lowes and took pictures of the warranty on the back of the carpet and there's no mention of Dixie anywhere and Stainmaster is showing: Lifetime Food and Beverage Stain Resistancy, Soil Resistance, Pet Urine Stain Resistance Warranty, Pet Vomit & Feces Stain Warranty and Anti Static Warranty. Yes all of the above are their Lifetime. Now 25 years on the following: Abrasive Wear Warranty, Texture Retention Warranty, Fade Resistance Warranty. Now Lowes on the carpet I purchased 90 Day Lowe's Satisfaction Replacement Stairs included Transferable Warranty. So I am betting that Dixie is also going to deny my claim too and let Lowes take the hit on this. Never will I ever recommend STAINMASTER


Date created:
Name:
Location: Atlanta
Model: Pet Protect

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love This Carpet"
I don't understand a lot of the review on here. I've had the carpet for over a year now and it looks amazing. Cleans up pet stains really well. Overall very happy.



Date created:
Name:
Location: Irwin, PA
Model: Masland Southport Carpet

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Inista Stainmaster - Do Not Buy"
I had purchased carpeting for which this manufacturer holds the warranty on fiber texture retention. It showed significant signs of wear in under 6 months and I reported issues early. The store representative is in agreement and filed the first warranty claim. Invista sent an inspector and subsequently denied the warranty. I have had an independent inspector evaluate the carpet and his report indicates the fiber is not holding up and the warranty claim is valid. When I provided a copy of the report to Invista, they again sent their inspector out to look at the fibers. They returned a form letter and denied my warranty claim. They claim to have a different result, but will not share that report with me. Not seeing this report from their inspector seems like unethical business behavior. It seems very odd and convenient that their inspector's report was counter to mine and in the favor of Invista.


Date created:
Name:
Location: Raleigh, NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible carpet"
I had this carpet installed November 2016 in the entire upstairs level of my house as well as my stairs. I am very disappointed with this carpet and would not recommend it to anyone. The carpet has one good thing about it--and only one--as advertised, it is easy to clean pet stains from this carpet. If that were all I'm looking for in a carpet, I would be satisfied with it, but I expected more. Other than how easily pet stains clean up, this carpet has nothing to recommend it. The first word that comes to mind when I think of it is cheap. Which is ironic, considering the amount of money I spent. The pile does not hold up and does not look good. It looks like it’s been in the house for years instead of less than a year. The lack of quality wasn't apparent in the sample I examined. After the carpet was installed, I actually wondered whether some mistake had been made and I'd been given the wrong one! The color, which seemed OK in the sample, does not look good covering my floors and staircase. A carpet is a big, important investment for me and one I researched for a very long time. It's frustrating to be stuck with such an inferior product as a major purchase. It's too late for me, but I would advise you to think long and hard before you purchase this carpet. If it were possible to return carpeting for a refund, I would!

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