Consumer Reviews of Shaw wood floors

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Popularity:
#24   of 26 brands of wood floors

13% of customers recommend
1.5 of 5 stars 84 reviews with a 1.5 average rating
  • Very Satisfied
    10
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    69

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Tega Cay, SC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Floors"
I purchased a DR Horton Custom home in July of 2016 in Tega Cay, SC. I was told that the home had an upgraded engineered hardwood floor. After living in the house for 2years, the floors look disgusting with dents, surface scratches. My wife & I are both retired & have a small Boston Terrier so the floors are well taken care of & not abused at all. It is to the point now that the floors look so bad they will have to be replaced soon. There are several other homeowners in our neighborhood with the same floors & same complaints. Totally unacceptable for a company like Shaw. Discussion in the neighborhood now is for a Class Action suit against the company. The builder says they are not responsible its the flooring company.


Date created:
Name:
Location: Phoenix, AZ
Model: SW539 Sequoia Hickory 879

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent Experience!"
Our experience with Costco/Shaw Flooring/The Floor Source in Phoenix, Arizona was a very positive one. We had new hardwood flooring placed in our entire home. We couldnít be more pleased with the results. The floors are gorgeous! I canít say enough about the crew. They were skilled craftsman who knew their trade and laid the floors like true artisans. The crew came on time, worked hard all day long and were knowledgeable in addition taking the time to answer our questions and explain the installation schedule so that we could prep the rooms ahead of time. The initial timeframe for installation was 10 days. This crew completed it in 6 days! But, they did not shortcut anything. They stayed late each day ensuring that the floor was laid correctly and beautifully! Cy, our sales person at the Floor Source/Costco, was knowledgeable, worked with us on pricing and payment options and did not try to upsell us. He was genuinely interested in providing us with the best possible flooring. Cy brought us numerous hardwood flooring samples and let us keep them several days so that we could see the samples in different light. When we made a final decision, he confirmed that our choice was a great option and would make our home feel warm and inviting. I couldnít agree more! The floors have truly transformed our home and I canít say enough great things about our experience with Costco flooring.


Date created:
Name:
Location: Birmingham, AL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid Avoid Avoid"
The Shaw floors we were sold, which we chose because of the "lifetime warranty" and how durable we were told they were, have NOT held up. They are peeling in NUMEROUS places after only 3 years. They look awful and I hate them. Reassured by the warranty, we filed a claim. An inspector came out to view. And since then? CRICKETS. I know the inspector turned in his findings, but despite my inquiries about the status, I have been ignored. Very disappointed. Shaw floors is a cheap product with poor customer service and dishonest claims. STAY AWAY.



Date created:
Name:
Location: Dickinson

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw laminate"
Horrible laminate. Limited selection was our first complaint. The edges of each segment are poorly finished and the laminate surface pops up when it is installed. The tiniest bit of moisture sitting on the surface where boards join, causes bi bubbles in the surface. We have no children nor dogs.... we have been in the house for just one month and this laminate already looks and feels terrible. Do NOT buy Shaw. Major disappointment. We will be having it removed and replaced it is so bad.


Date created:
Name:
Location: Jasper
Model: Hamshire Natural Maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Floor of horrors"
I have Shaw floor..Hampshire 3 1/4" Natural Maple installed in 11/15/10 by Sherer Flooring in Jasper, Ala. I later installed the same floor in the only rm., left, so all the floors in the house would, match. I hate this floor. It is horrible, because I can not even have a rocking chair on it, because it grooves so bad. I had to get rid of my family rocker, because of this. The floor never looks clean, shows every spot, every scratch, dirt and in one rm., the finish has is peeling off. I went to sherer's and complained showing them pictures of this floor. Their reply was, I was not cleaning it right, I could not use any type of cleaner on it, nothing but water. I am stuck with an eternally dirty looking floor. They admitted that I had a lifetime warranty on it. They did order new risers, because they looked like something had been ran over them, but they knew, it was not that, because it is only me and my husband and our dogs. We got this floor because it was supposed to be pet friendly .. That is a joke. Never buy


Date created:
Name:
Location: taylors sc
Model: Pebble hill

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Open end joints"
Installed floor May 2016 by July 2016 ends of planks had opened up numerous areas. Adhesive we used incredible adequate. Had a board delaminate over nite. With great effort to remove from adhesive in order to replace. Shaw sent someone almost 2 years later to say the concrete was unlevel. Installing since 1983 and never had a floor to shrink like this product. Acts like green wood as it continues to dry. We had product left over and stored on sight which had separated and fractured into itself which had never been installed. Waiting on Shaw test result. Not liking these reviews of other customers with the same end gaping issues. Will Shaw stand behind their product?


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"3rd floor coming in only 16 months! No more Shaw."
We have lived in our new flat for 16 months. We started getting floor problems straight away (Shaw) and we got new set of floors (Shaw) 8 months ago. New installation was done by skilled professionals, but they warned us about the material saying that they would not sell these floors to anyone. Now these 8months old replaced planks are braking; edges lifting, pealing. Inspector came to check the floors and the claim goes to Shaw for "manufacturing defect". Shaw has promised to replace faulty planks but we don't want to go through that hassle again. We have completely lost our trust in Shaw. No more Shaw floors!


Date created:
Name:
Location: Beaumont TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bleached, scratches"
I spent more than $50K installing Shaw top of the line dark hardwood flooring. The floor is bleached almost white where our rugs laid. The floor scratches easily and I was told it would not and where the surface has gotten wet the surface is literally coming off. I am in Beaumont Texas and I believe a class action suit is in order. We have great lawyers here and they would win.



Date created:
Name:
Location: Edmonton Alberta Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible"
Worst flooring I have ever seen. They said it's to dry in our house. The humidity level is exactly what is recommended by them. It cannot get any more perfect. Splinters are happening all over the flooring including under chairs where there is no traffics. Do not buy these floors from Shaw. Terrible company and their warranty is a joke.


Date created:
Name:
Location: Conroe, Texas
Model: Castine Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product"
Purchased 1,285 sq ft October 2015. Boards began to buckle. Same excuses as the others stated, moisture. Do not buy Shaw - laugh at their warranty.

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