Consumer Reviews of Shaw wood floors
#20 of 24 brands of wood floors
16% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2015-09-10
Name: D. Bass
Location: San Antonio, Tx
"Caution do not use Shaw"
The floor looked nice despite the "hand scraped" boards all look alike.
It is engineered wood. The top layer was thicker as advertised so that
it could be "refinished" if later desired. After 5 years on a 50 year
warranty the top layer starts to come apart from the rest of the floor.
Shaw will not come out and look at the floor and stated that it must
not be their floor. I had ordered an overage just in case something
happened that the floor needed repair. I sent pictures of the boxes of
extra flooring and of the back of the individual board. They state
"made in China" in spite of the fact that Shaw states "American made".
They then stated that I must have done something to it. I have used
Shaw carpets and been pleased. But their treatment of this defect will
keep me from ever buying their products again. They do not stand behind
Date created: 2015-09-06
Location: Lady Lake, Fl
"I love my Shaw Engineered!"
My 2000 sq feet of Shaw Hudson Bay Schoolhouse engineered hickory floor
installed 22 months ago on a slab in our Florida home is gorgeous. We
are building another home and will use it again. The Schoolhouse color
is a medium to dark chocolate brown and the texture has some open
graining, giving a more rustic look. I matched the floor to dark brown
stained cherry kitchen cabinets and the store sample represented what
was delivered and installed. I heartily recommend this Shaw floor.
Date created: 2015-08-15
Name: P. WOOD
Location: huntsville, al
"Do not use"
Before you waste your money on Shaw flooring, come and look at the wood
they used in my home. Forty boxes, maybe twenty usable boxes with no
marks in the wood. At a cost of $4500.00 I get to look at spots in the
wood. They would not come to my home and look, they said the sample did
not have the marks and mine was just in the wood naturally. Do not buy
this product, they don't back their product and they don't care. It
really is sad. Beware, the sample does look fine.
Date created: 2015-08-13
Name: M. Lawson
Location: Northeast PA
Caution if selecting Shaw manufactured hardwood if your home has many
windows. The sample was beautiful but when placed throughout my
entire home with many windows in each room, the wood looks like
plastic. On multiple occasions visitors have asked if the Shaw wood
floor is laminate or ceramic tile. Particularly after
the cost involved.
Date created: 2015-06-18
Location: charleston wv
The wood is beautiful. 28 boxes full of well made planks with only a few
rejected for imperfections. My installers described it as easier to fit
than other brands.
Date created: 2015-05-21
Name: A. Schwartz
Location: Pittsburgh, PA
"Shaw Floors - Deceptive Advertising & Horrible Quality"
Samples and online photos are completely deceptive and false. Real
floors are horrible, full of knots, rotten wood, discoloration, worm
holes. Looks like drift wood. Please, for your own good, avoid Shaw
Floors at all costs. Customer satisfaction group is worthless, uncaring,
avoids dealing with customer issues. I've been buying floors for my
apartments for 30 years - Shaw Flooring is the worst!
Date created: 2015-04-25
Location: New Mexico
"Beware of Knots"
The showroom sample was free of knots and a different color than what we
received. There were so many knots and they were more obvious and
obnoxious because they were filled with black filler giving the
appearance of moldy, decayed flooring. To avoid the knots we ordered
more wood. Very costly. The product is made in China so perhaps this is
an issue. Less quality control. Buyer Beware.
Date created: 2015-03-06
Name: B Blasko
Location: Austin Tx
Worst flooring ever. The sales rep showed me a sample that was clear of
knots and defects. Ended up with a floor full of them, color variations
like a rainbow. Do not buy!
Date created: 2015-02-23
Name: B Montano
Location: Denver, CO
"Terrible product -- Will not ever give Shaw any more business"
We inherited our wood floor through a contract that fell through, so we
didn't pick this particular floor. However we had problems within a
month of moving in where the finish is literally "rubbing" off the
floor. They replaced it once already with the same product for it to
just happen a second time. They will not fix the issue. Apparently this
floor is only good to look at, not live with.
Date created: 2015-02-06
Name: Nancy Knapp
Location: United States
Waited my whole life for a wood floor. Boards that were installed were
either split or otherwise damaged by installer or should have been
culled out (according to Nebraska Furniture Mart) either way lots of
finger pointing and no one taking responsibility. In addition many of
the boards have this "bubble" really distracts from what should be a
beautiful wood floor. One would never dream of using a swifter to
remove dust as the wood edges are so rough the swifter fibers get
stuck. No I would not buy it again... the display model in the store is
not what you get.