Consumer Reviews of Shaw wood floors

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Popularity:
#24   of 26 brands of wood floors

12% of customers recommend
1.5 of 5 stars 94 reviews with a 1.5 average rating
  • Very Satisfied
    11
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    78

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Houston TX
Model: Williamsburg Wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality and Short Life"
Paid $13,600 for their supposed top end product with life time guarantee. Only my wife and I live in the house (no kids) - no unusual wear & tear or use. Nine years later several areas are worn down and unsightly. Had a supposed Shaw independent inspector come out to examine for warranty claim (named Raymond) and was denied. Inspector asked leading questions about use of cleaner on floor to develop "his story" on why wear was not a warranty issue. Will never buy Shaw again.


Date created:
Name:
Location: New Philadelphia, Ohio
Model: Engineered Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"We're all screwed!"
My engineered hardwood floor starting bubbling up on a couple edges less than a year after we had them installed in our new home. (Just 2 adults living here) Calls to Shaw for customer service got me nowhere! They told us to contact the place where we purchased the flooring. The builder had a flooring guy who sold us the flooring, and when I tried to contact him, I found out that he was in prison (drug charges) and have spent 4 more years unable to talk to him. Shaw does not want to honor their warranty, and they could care less! Now my floor is showing weak areas where the top layer is coming off. Do not purchase from Shaw!


Date created:
Name:
Location: 08872

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful A Do not Buy"
I wish I could give this product a o . We purchased this junk floor 18 mo ago and did our entire downstairs area . What a mistake ! Floor joints have separated in a number of places. Looks awful Do not Buy



Date created:
Name:
Location: Southlake TX
Model: Robbinsville II 155TB

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst floor ever"
We are facing the same issues as all the other remarks on the site. Within a month of moving into the house, the finish started coming off the floor, boards buckling, boards splintering at the ends, and there are only 2 of us living here. Floor is dangerous to walk on without shoes due to splinters in feet. Super unhappy with this disaster.


Date created:
Name:
Location: Loveland, OH
Model: Extreme

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Wasted a lot of $$$"
This flooring is the worst. Replaced our original 3/4" hardwood with this and totally regret it. Scratches everywhere and we are very careful, knowing it is 'engineered'. Installed about 6 months ago and now just wondering how long it will take until is gets so ugly that we need to replace it again. Will never use another Shaw product again, especially this junk. It looks good but don't waste your money, it does not wear well at all.


Date created:
Name:
Location: Myrtle Beach SC
Model: Arden Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Beyond angry"
Had a new home built by Pulte Homes in Myrtle Beach, in mid-2018. Standard flooring was Shaw engineered hardwood. Did not forsee any problems, as we had had engineered hardwood in a previous home. Big mistake! This is a shabby, substandard product. Touch-up painters ground paint into the grain of the floors everywhere, dust has collected in every grain in and joint. Anything that drips on this floor is instantly absorbed, and remains as a mark Permitted cleaning products do not clean (Bona, or Shaw spray cleaners) In addition, the finish layer is so shallow, that we have numerous chips and dings, even in areas that are not walked on. Wish I had researched this floor! Builder and manufacturer do not stand behind this product.


Date created:
Name:
Location: Birmingham, AL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful!"
We built our home 1 year ago to find out that a year later that Shaw was the type of floors we have. I have been working with Shaw for 7 months now to get some kind of claim situated with them. My floors are engineered hardwood and awful! Scratches everywhere, dents everywhere. I do not recommend them at all. Their floors are awful!


Date created:
Name:
Location: Utah
Model: Reclaimed Collection- Beam

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst flooring ever!"
We have these crap floors installed in our brand new construction home. We've been in the home less than a year, and the flooring is separating and peeling as if there was major flooding issues. We've cleaned the floor exactly as we were instructed from the beginning (with their stupid RX spray bottle cleaner, and a dry dust mop), and I have 1300 sf of flooring that needs to be replaced. Laminate is supposed to be more durable, especially with kids and pets...these floors are anything but durable. I'm pissed.



Date created:
Name:
Location: Rainy, WA
Model: Radiant luster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I don't even know if their carpet is good"
Shaw flooring is a terrible waste of money, wood chips, and petroleum. This floor bubbles when an 8 oz drink is spilled on the seams. I have dropped pans and kitchen knives and caused chips in almost every instance. I can't imagine flooring worse than Shaw's product. Their product research lab must make great sandwiches, I can't see how else they could be employed. Please stay away from Shaw. This is a warning. I didn't have pets or kids and was being generally careful once I discovered the pitfalls of the Shaw laminate. It needs replaced already.


Date created:
Name:
Location: Michigan
Model: Epic Plus

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Perfect after 1 year"
We read a lot of reviews of these engineered floors before we purchased. Universally poor but in talking with the furniture company we were going to purchase from they swore by the product. We have been customers of there's going on 20 years and we've seen them bend over backwards to fix problems so we decided to take the risk. We did 1500sq ft of flooring last year over on top of solid oak hardwood. We followed the directions, including the biggest one which is taking moisture readings to make sure we were compliant with the warranty. Drew up a floor plan and broke it down in 40sq ft sections and took readings. A meter can be had for $30 or so on Amazon. After reading a lot of the reviews on delamination, our guess after doing the install is it is from the nail gun. We purchased a Dewalt nail gun with a protective rubber tip. The tip protects the material from any impact of the nail gun. That tip wears out. After about 700sq ft we started to notice chipping and minor cracks in the clear coat only. The tip had worn itself down. We replaced the tip and the 4-5 boards we noticed and the chipping stopped. They were very small, you probably would not notice them without looking. Any boards that had any kind of damage from nailing were replaced. It has been a year now and we have 2 100lb dogs. Yes we've gotten some scratches but they were because the dogs struggled to get up, not from walking and running on them. We had had no delamination problems on the floors. We had had water spill on them and stand without seeping through, cleaned it up and no issues. They look fantastic after a year and zero issues.

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