Consumer Reviews of Shaw wood floors

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Popularity:
#24   of 25 brands of wood floors

12% of customers recommend
1.5 of 5 stars 65 reviews with a 1.5 average rating
  • Very Satisfied
    7
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    53

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: New Kent, VA
Model: Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not Wood or anything close to it"
Hovnanian builders uses this cheap product as their laminate floor option. Unfortunately I bought a house with it already installed. It is nothing more than a picture printed of wood glued to cheap fiberboard. The floor clicks and squeaks as well as is buckled in many places. They (Hovnanian) refused to fix it saying all laminate is this way. It is NOT. Pergo (even their cheapest) is more wood like than this cardboard imitation. A section was taken up because of such a severe squeak and the installer forgot to bring the backing so he used brown paper bags and glued the new pieces to it saying "this cheap stuff isn't going to last so why bother with anything fancy." It is a definite Don't Buy!


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Pro floor installer"
I recently installed a 900 square foot oak prefinished floor and had to pick through every piece to make sure all the defects were not used. I had 4 boxes of extra flooring that could not be used due to defects and so many small pieces. I will never install this product ever again. This install took twice as long as it should have taken and cost me money.


Date created:
Name:
Location: Keystone, SD

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality"
I bought prefinished 3/4" wood flooring in dark cocoa color for a bedroom. The quality was very poor with splits, cracks, and chips of color missing. Total scrap factor was almost 50%. Threw several boxes (scrap) away. Shaw would not stand by the product quality. Do not waste your money on Shaw wood flooring.



Date created:
Name:
Location: Omaha,Nebraska
Model: Castlegate American Cherry

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy, Junk, Bad customer service"
This is the worst product I have ever purchased and installed. They do not lock together and are a real problem trying to install... They do not hold... Time consuming It took days to install with the fighting the connections. Do not buy... Buy something else. Ended up tearing the complete floor up and throwing it the dumpster and bought another brand


Date created:
Name:
Location: Nebraska
Model: Castlegate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk. Stay Away"
This product is the worst I have ever installed. The locking joints are brittle and do not hold. It took 4 times the time to wrestle with the installation of this. I called customer service and all they said was did you use the wedges with no other help with there inferior product. I wish I would have looked at the reviews. Horrible. Dont buy this product, they have no excuses for the junk they sell.


Date created:
Name:
Location: Muncie, In.
Model: Floorte planking

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away!"
Even though the sides have a locking mechanism that works. The ends do not! They have a (for the lack of a better description) a leg of an "l" that drops into an inverted "l" end and have a tendency to lift, or not stay together when exposed to traffic. The manufacturer will send an inspector, and they will find everything they can to not back the product. Stay away! The product is being redesigned as we speak, and they still will not back the product.


Date created:
Name:
Location: Eugene, Oregon
Model: Cameron oak plank

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Looks like cheap laminate, but cost like hardwood = loser product"
I ordered and had this installed through Costco in Eugene, Oregon. I would not recommend ever buying flooring from Costco or having them install it. More on that later. The finished product looks like cheap laminate, yet cost a small fortune -- it is embarrassing and depressing to have many visitors comment on "your new laminate flooring"; I've given up explaining that it's really rather expensive engineered hardwood that simply looks like low-end laminate. The Costco salesman was very nice but in hindsight he was not helpful in explaining what this would look like (I.E. laminate). The samples looked like individual planks, which they are, but once installed it looks just like the panels laminate come in. We also had to have the installer come back multiple (countless) times to replace or redo everything from individual planks to all the molding. And speaking of molding, the molding with this product is so tall you nearly trip over it. It is quite inelegant, clunky in fact, and looks silly. I would never recommend anyone buy this product.


Date created:
Name:
Location: 67147
Model: Versa lock

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Entire upstairs of house kitchen living room hallways entryways"
We used the expensive x2 cleaner and only water just like the floor recommends doesn't matter what you use on this floor it is going to buckle from any kind of moisture. This floor has buckled everywhere and looks horrible. We should be 100% refunded for our labor and product shaw has every excuse in the book to not warranty their floor. They are horrible company and they do not stand behind their product and I will never buy another thing from them again and I will tell everybody on the face of the Earth how horrible this product is. The most difficult company to work with don't ever buy anything from them unless you want to get ripped off.



Date created:
Name:
Location: New York

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"A Very Substandard Product"
I chose Shaw laminate flooring for my new home. Within a few months, I noticed lifting and uneven boards. Installers replaced several areas but the issue is ongoing. Floor inspector asked how many people and pets in home - why? Are certain floors recommended for specific number of occupants? Report claims a maintenance issue - standing water or wet mopping. Neither has occurred in my home. Retailer advises only replacement of the floor will get rid of the problem! Avoid this company and those who sell this product!


Date created:
Name:
Location: Sweetwater, TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Shaw wood flooring - Poor Quality"
I just redid my whole house in wood flooring. I wish someone had warned me of Shaw products poor quality. When I opened numerous cartons 90% full of nothing but 10 - 14 inch boards. I was horrified. Shaw says this meets their standards... Low Standards. Always open every carton to inspect lengths so you don't get stuck with such an inferior product from Shaw before accepting from dealer!

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