Consumer Reviews of Shaw wood floors
#20 of 23 brands of wood floors
15% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2015-06-18
Location: charleston wv
The wood is beautiful. 28 boxes full of well made planks with only a few
rejected for imperfections. My installers described it as easier to fit
than other brands.
Date created: 2015-05-21
Name: A. Schwartz
Location: Pittsburgh, PA
"Shaw Floors - Deceptive Advertising & Horrible Quality"
Samples and online photos are completely deceptive and false. Real
floors are horrible, full of knots, rotten wood, discoloration, worm
holes. Looks like drift wood. Please, for your own good, avoid Shaw
Floors at all costs. Customer satisfaction group is worthless, uncaring,
avoids dealing with customer issues. I've been buying floors for my
apartments for 30 years - Shaw Flooring is the worst!
Date created: 2015-04-25
Location: New Mexico
"Beware of Knots"
The showroom sample was free of knots and a different color than what we
received. There were so many knots and they were more obvious and
obnoxious because they were filled with black filler giving the
appearance of moldy, decayed flooring. To avoid the knots we ordered
more wood. Very costly. The product is made in China so perhaps this is
an issue. Less quality control. Buyer Beware.
Date created: 2015-03-06
Name: B Blasko
Location: Austin Tx
Worst flooring ever. The sales rep showed me a sample that was clear of
knots and defects. Ended up with a floor full of them, color variations
like a rainbow. Do not buy!
Date created: 2015-02-23
Name: B Montano
Location: Denver, CO
"Terrible product -- Will not ever give Shaw any more business"
We inherited our wood floor through a contract that fell through, so we
didn't pick this particular floor. However we had problems within a
month of moving in where the finish is literally "rubbing" off the
floor. They replaced it once already with the same product for it to
just happen a second time. They will not fix the issue. Apparently this
floor is only good to look at, not live with.
Date created: 2015-02-06
Name: Nancy Knapp
Location: United States
Waited my whole life for a wood floor. Boards that were installed were
either split or otherwise damaged by installer or should have been
culled out (according to Nebraska Furniture Mart) either way lots of
finger pointing and no one taking responsibility. In addition many of
the boards have this "bubble" really distracts from what should be a
beautiful wood floor. One would never dream of using a swifter to
remove dust as the wood edges are so rough the swifter fibers get
stuck. No I would not buy it again... the display model in the store is
not what you get.
Date created: 2015-01-07
Name: linfa wicket
Location: florence ky
"Dont waste your money"
My oak flooring was installed less than 2 years before the finish
started cracking and the boards started splitting, something they call
checking. They are saying that because it is a natural product, this is
going to happen. So my question is, exactly what will their "lifetime"
warranty cover, because if you have to use an excuse like that, you know
you've done something wrong.
Date created: 2014-12-31
Location: Salem, NH
"Three boxes returned"
We bought 39 boxes of prefinished hardwood and had to return 3 boxes of
very poor quality pieces. There were extremely dark pieces, others had
insect damage, numerous knots, chunks of the tongue portion broken off,
holes you could look right through, warped pieces and generally no
evidence of any meaningful quality control. My installers both said they
had never seen floor quality this low in 20 years! Lucky me. I bought a
sale item. Buyer beware!
Date created: 2014-12-14
Name: RJ Yager
Location: United States
"Do not buy this product"
Buckles, peels and does not lie flat. A nightmare to install. Save your
money. Have done other brands of flooring before with no problems. This
company is shady and a waste of money.
Date created: 2014-11-29
Name: CJ Johnson
Location: Taos, New Mexico
"Shaw Epic Flooring - Lousy Product"
As other have reported, we've got cupping, peeling, warping, scratching,
dents, and splitting less than 6 months after installation. Haven't
contacted Shaw yet, but it's very discouraging to see everyone else's
experience with Shaw when reporting identical problems. Until I found
this and a few other sites reporting so much customer dissatisfaction
and Shaw's refusal to acknowledge any level of accountability, I was
blaming our contractor for installing it wrong. Now I see it wasn't his
fault, so how do we get Shaw to accept responsibility for this very