Consumer Reviews of Shaw wood floors
#21 of 25 brands of wood floors
14% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2016-06-07
Location: buffalo ny
I wouldn't recommend this to anyone, its junk. I couldn't even get a
contractor to work with it. The company was of no help whats so ever.
Don't waste your money
Date created: 2016-05-03
Name: Cynthia Kahler
Location: Opelika Al
"Never buy Shaw"
Never buy their product. Although installation may be some of our
problem, they refuse to accept responsibility for chips and splinters -
tell us to cover them with a marker. How long should we do this? Until
we fall out of a wheelchair? They should sell markets with the flooring
so customers know they are necessary.
Date created: 2016-03-06
Name: T Abney
Location: Peoria AZ
Model: Machine scraped hardwood
"Beautiful floors - couldn't be happier"
Our Shaw hardwood floors are beautiful and we couldn't be happier! The
planks have individual detail that give the flooring character and set
it apart from laminate or the older traditional 3" wood floors.
Date created: 2016-02-06
Name: T myers
Location: BUCYRUS, OHIO
Model: Rustic Allure / Delavan Pine
"Shaw warranty is a joke"
I installed Shaw laminate flooring in a customers home about a year ago.
2 weeks after it was installed a couple corners started to raise. Within
a couple months several areas started to bow up at the seams. Spots
started to "bubble up" in different areas about as big around as a
tennis ball. I sent a "complaint form" into Shaw. It took them nearly 2
months to reply. Then a Shaw "inspector" came to the home and did his
inspection. Shaw denied the claim. Shaw says its caused by moisture
claiming that the homeowner must've had a ice maker leak? Mind you that
there was no ice maker even there! The inspector claims that the
"bubbles" had 99% moisture but when he went less than an inch all the
way around the bubbles there was 0% moisture. (Makes no sense to me) I
completely built this kitchen and bathroom/laundry room for the
homeowners. Floor was laid with moisture barrier and whisper walk. Its
continuing to get worse throughout the floor. Ive been reading reviews
from several websites and all of them sound almost exactly the same with
the same complaints. Its obvious that its a material defect but Shaw
refuses to pay for it. This is b/s! The homeowners cant afford to
replace all of this. They spent their savings doing this complete house
remodel. Now their very upset that they have the entire floor on this
half of their house looking like crap.
Date created: 2016-01-30
Name: ron methvin
I'm a gen contractor and use a lot of laminate flooring. I decided to
use Shaw laminate in my home. Picked one we liked and installed about
1000 Sq ft. After 3 years of using a recommended Swifter 3 times a week
the entire floor began to warp. Shaw said too bad this is water damage so
we won't do anything.
Date created: 2016-01-26
Location: Colorado Springs, CO
"Laminate = Not good ?"
Looks good... in a photo or from a distance. Gaps everywhere and very
easy to scratch. Installer has come out to fix gaps once. Does this
stuff shrink after install?
I would never buy this product again.
Date created: 2016-01-18
"Would not recommend Shaw flooring"
Installed Shaw laminate flooring 6 monthes ago. Have denting issues
where our kitchen chairs sit. Any water or liquid that is spilled on
floor seems to leaving a water stain that can not be cleaned up. Floor
has never looked clean always had a film. Company was contacted about
issue in our kitchen. Seems Shaw will not stand behind their flooring.
It was always my dream to have wood flooring all over my home. Now we
are stuck with this mess. I would not recommend this flooring.
Date created: 2015-12-21
Name: Nancy Dierks
Location: Armour, SD
"Worse flooring ever"
Don't buy! I spent a good deal of money installing into my entire home.
The floor is streaky looking and never looks clean. I filed a complaint
which they denied. The independent person that came out said they was a
coating on the flooring. Shaw denied saying it was the cleaner I use,
the one they recommend! My new house looks like crap because of this
nasty flooring. Buy Pergola. I had that in the past and it was promo!
Date created: 2015-12-05
Name: p long
Shaw laminate is supposed to have great warranty but does not. Laminate
is only 3 years old and is buckling over entire floor in different
spots. Flooring company filed and they denied saying we put something on
the floor to cause it. Have never used any type of water on this floor
but they still deny claim and refuse to come look. Only going by
pictures. Horrible customer service. Don't use whatever you do!
Date created: 2015-09-10
Name: D. Bass
Location: San Antonio, Tx
"Caution do not use Shaw"
The floor looked nice despite the "hand scraped" boards all look alike.
It is engineered wood. The top layer was thicker as advertised so that
it could be "refinished" if later desired. After 5 years on a 50 year
warranty the top layer starts to come apart from the rest of the floor.
Shaw will not come out and look at the floor and stated that it must
not be their floor. I had ordered an overage just in case something
happened that the floor needed repair. I sent pictures of the boxes of
extra flooring and of the back of the individual board. They state
"made in China" in spite of the fact that Shaw states "American made".
They then stated that I must have done something to it. I have used
Shaw carpets and been pleased. But their treatment of this defect will
keep me from ever buying their products again. They do not stand behind