Consumer Reviews of Shaw wood floors

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Popularity:
#24   of 26 brands of wood floors

12% of customers recommend
1.5 of 5 stars 79 reviews with a 1.5 average rating
  • Very Satisfied
    9
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    65

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: taylors sc
Model: Pebble hill

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Open end joints"
Installed floor May 2016 by July 2016 ends of planks had opened up numerous areas. Adhesive we used incredible adequate. Had a board delaminate over nite. With great effort to remove from adhesive in order to replace. Shaw sent someone almost 2 years later to say the concrete was unlevel. Installing since 1983 and never had a floor to shrink like this product. Acts like green wood as it continues to dry. We had product left over and stored on sight which had separated and fractured into itself which had never been installed. Waiting on Shaw test result. Not liking these reviews of other customers with the same end gaping issues. Will Shaw stand behind their product?


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"3rd floor coming in only 16 months! No more Shaw."
We have lived in our new flat for 16 months. We started getting floor problems straight away (Shaw) and we got new set of floors (Shaw) 8 months ago. New installation was done by skilled professionals, but they warned us about the material saying that they would not sell these floors to anyone. Now these 8months old replaced planks are braking; edges lifting, pealing. Inspector came to check the floors and the claim goes to Shaw for "manufacturing defect". Shaw has promised to replace faulty planks but we don't want to go through that hassle again. We have completely lost our trust in Shaw. No more Shaw floors!


Date created:
Name:
Location: Beaumont TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bleached, scratches"
I spent more than $50K installing Shaw top of the line dark hardwood flooring. The floor is bleached almost white where our rugs laid. The floor scratches easily and I was told it would not and where the surface has gotten wet the surface is literally coming off. I am in Beaumont Texas and I believe a class action suit is in order. We have great lawyers here and they would win.



Date created:
Name:
Location: Edmonton Alberta Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible"
Worst flooring I have ever seen. They said it's to dry in our house. The humidity level is exactly what is recommended by them. It cannot get any more perfect. Splinters are happening all over the flooring including under chairs where there is no traffics. Do not buy these floors from Shaw. Terrible company and their warranty is a joke.


Date created:
Name:
Location: Conroe, Texas
Model: Castine Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product"
Purchased 1,285 sq ft October 2015. Boards began to buckle. Same excuses as the others stated, moisture. Do not buy Shaw - laugh at their warranty.


Date created:
Name:
Location: Ky
Model: Vinyl plank flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Should of kept my carpet"
I am very disappointed with my experience with this flooring. Several planks were broke in multiple boxes. My floors have only been completed and down one day and the paper is already peeling off the top! This has been a nightmare!


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dont waste your money on laminate junk"
Didn't last a month, flooring is bucking up in several places


Date created:
Name:
Location: Windermere, FL
Model: Engineered wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid this"
Awful product. The finish wears off in high traffic areas. Ours was installed in a new built house in 2013 and was looking bad not too long after we moved in. Used the color stick for shading areas where color chipped or worn off. But after awhile, this technique could not keep up with the floor damages caused just by everyday normal use. My wife's office floor has large areas where the color has worn off. Also subject to edge curling if it comes in contact with liquid. The kitchen floor has many curled boards. Imagine that! This floor is super fragile and Shaw should be reimbursing everyone who paid good money for this really bad floor product.



Date created:
Name:
Location: McMinnville, TN
Model: 0029W00223

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Engineered oak flooring- best t&g system ever"
I have installed several different systems by other manufacturers and this was the easiest and most effective I have ever installed. It is sturdy. The tongue was not easily broken. It clicked together tightly enough not to keep coming apart. I would highly recommend this product to anyone - especially do-it-yourselfers like me. I am a 60 year old woman and I installed 260 at of this floor all by myself. If I can do it, anyone can do it. Loved it and it looks great. I would definitely buy this product again. Any day of the week. I do not, nor have I ever worked for Shaw and neither has anyone in my family. This is a completely unbiased opinion.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Never again"
I wish I could write a review on the floor itself but because we never received it that is impossible. I can however give you a review of the experience. We ordered our floor in September and were told it was in stock, ready to ship and be delivered on November 1st. Timed for a remodel that we paid a contractor to complete who will now be gone because he has another job to do. Since Nov 1st it has been "delayed" 4 times with zero explanation or even an answer as to when or if it would be delivered. Shaw customer service was the worst we've ever experienced. One lady told us she had a "cold" and that was why she couldn't tell us where our floor was or if we should order something else? We are now out the time and money this has cost us and had to go find a different floor last minute because Shaw wouldn't tell us anything. Horrible business with terrible customer service. Unless you have months to sit around and wait for this company to figure out what they're doing, I would strongly encourage you to look elsewhere.

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