Consumer Reviews of Schon wood floors
#7 of 24 brands of wood floors
37% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
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Date created: 2015-11-08
Location: Westminister, CA
"Almost made the same mistake"
Thank you - to all of you who took time to write honest reviews about
Schon and LL. I almost bought it. I asked many questions at the store
and found out they contract out the installers, and any issues with
installation have to be dealt with by the installation company not LL. I
asked about product warranties, the guy said they would send someone
out and assess cause of problem. He then stated three reasons it might
fail - all the customers fault (wrong chemicals, spills and dropping
something). If it were truly a manf. defect they would replace or
repair. It was obvious to me that their position is to blame the
customer. In fact the sales person acted offended that I was asking
However, even after all that, the price for the 5" hickory was still persuasive and I thought I would install it myself. That was until I read all these reviews! NO Way! Thanks again to all you who posted reviews. I am sure there are many more similar cases.
Date created: 2015-10-18
Name: Gretchen Lang
6,000$ Wasted. I will not sell or even give this wood as a donation with
a huge warning of the terrible quality. As others have said LL will not
stand behind the product. My very handy husband laid the flooring. As he
was putting the flooring down the kids, chairs, shoes, you name it
scratched the flooring so terribly that within 6 months he tore the
entire 600sq ft out. Lucky for us (haha) we still have 700 sq feet in
boxes. He stopped laying it because of the quality. While I dealt with
LL to see if they would stand behind it. No! And then our time of return
had passed and they wouldn't take back the unused boxes either. So
embarrassing when guests would come over and see the "new" floor. They
old floor we were replacing (engineered Walnut by Shaw -no longer made)
Looked so much better after 8 years of 3 boys and 2 dogs! No problems
with that flooring (not purchased through LL). We were replacing
carpeting with the new flooring and needed to put down all new since we
thought we had found a cost effective way to floor the whole first
level. HaHa! Dealing with LL was a nightmare! Professional flooring
guy came out and said -terrible quality! Going to write us a note if we
decided to take them to court.
Date created: 2015-09-29
Location: north carolina
I have just purchased Schon floors for my entire house. Has anyone put a
coat of polyurethane on it?
Date created: 2015-01-31
"Worst product in the world"
This is the worst product I have ever worked with! It scratches, dents,
and streaks. I have never seen anything like this. Good luck to anybody
who uses this product.
Date created: 2014-09-21
Name: Joseph M Coelho
Location: SAN Antonio Texas
"First Time Completely Satisfied"
Very nice product to work with. First time installing engineered wood.
After I figured out how to cut the planks to reduce waste it was great
to install. The finish is wonderful. Great product. The staff at Lumber
Liquidators were very knowledgeable and supportive through out the
Date created: 2014-05-19
Name: P Lengyel
Location: Dover, Ohio
"Surprised by negative reviews"
I had Schon flooring (floating floor) installed in my basement. (~1,000
sq. Ft.) We installed the light maple flooring. It has been about 18
months since install, and I have not had any problems with wearing or
installation. I have traditional hard wood floors in my house, so I can
compare. This is not a product for high traffic areas like entrance
ways. People need to use some common sense when selecting the room and
finish type with this product. Does it scratch. Yes, but all hard wood
floors scratch even traditional 3/4 stock. Also the darker the finish
the more it will show scratches. The product is great, hold up well, and
is easy to clean.
Date created: 2014-02-14
Location: North Dakota
"Hickory scratches and marks easy"
I replaced 2,100sf of flooring in my home with Schon engineered hickory.
It was very easy to install and looked awesome until we actually started
using it. Within the first 2 weeks we noticed several scratches and
gouges. Whatever you do, don't drop anything like a pot or pan because
it will leave a mark. I've had to place felt pads under every piece of
furniture so they don't gouge it. The wood is very soft and the finish
is terrible. I do not recommend this flooring at all!
Date created: 2014-01-02
Name: Jeff Cox
Location: Pensacola, FL
"The Worst Product Money Can Buy"
It's amazing how all the negative reviews here (which truly are the only
accurate one's) are refuted almost word for word by "glowing
recommendations" for this companies products on this site. Obviously
these positive reviews are "plants", because Schon engineered flooring
is positively, without a doubt, the worst product made for flooring
purposes. This product represents a choice which, if you make it, you
will gravely regret doing so. After purchasing 1500 sq. Ft. Of Schon
engineered Koa flooring at Lumber Liquidators, relying on their verbal
assurances that this product could withstand the punishment possible
from two small children and a dog, I was left with a floor that had
multiple gouges, scratches and dents just within the first week (and has
continued to rack up damage at that same rate since it's installation).
LL's installers were also kind enough to help my floors appearance by
leaving glue spots over the majority of the floors surface area and ll
refused to offer any assistance after the sale! Lesson learned after a
much > $13,000.00 mistake? Do not trust Lumber Liquidators and never,
never use a Schon Wood Floor Product.
Date created: 2013-10-19
Location: Houston, Tx.
I bought Schon's engineered Brazilian Cherry flooring from Lumber
Liquidators and an installer installed it about 2 years ago. Around the
first year I noticed the floor buckling up in places, indentations (u)
shaped and the top layer color popping off in my formal dining room. I
called the installer who had promised I would not have problems with
this particular floor. He said he would use an adhesive that was 2 in 1
or3 in 1 whatever - it was suppose to be the best and I wouldn't have
the problem again. We had to buy another box of wood plus this expensive
adhesive which Lumber Liquidators said that this particular wood was now
discontinued. They found us a box that was in El Paso, TX. That we had
shipped. Now it is almost Thanksgiving a year later and the Formal
Living and Dining room have planks coming up all over. There are humps
and curves all over. I have tried hiding them with a rug but now they
are all over. In some areas the top part has separated from the wood
backing. I don't know what to do now. Buy another brand, go with
laminate or install carpet. We have at the installer suggestion had 2
plumbers come out and check for leaks and none found. I definitely would
not recommend this particular brand to nobody.
Date created: 2013-06-23
Name: P. Moynihan
Location: Garland, TX
"Gunstock OAK Review"
A couple of years ago I put down Schon Gunstock Oak (3/8" x 3") and
purchased the glue sold at Lumber Liquidators because they said being
glue down was the only way this flooring can be installed..... Purchased
a trowel from Lumber Liquidators to install the floor and that was all
they said I needed. I had a good selection of tools at the house
already. After putting down the floors, we noticed places where the glue
didn't get completely wiped up and it was impossible to remove the glue
residue once it had dried. We called lumber liquidator's and they said
they had a Mineral Spirit product in the at the store that would remove
the residue.. That information would have been nice when to know when I
was originally in the store buying products for the installation. Got
the Mineral Spirits from Lumber Liquidators but it still wouldn't take
up the residue. Had to use it immediately after each board was installed
if board glue got on the surface. After spending an additional week on
our hands and knees trying to get the residue off we decided it was too
late and gave up trying to take it off.
When I decided to put the flooring down in another house I refused to use Lumber Liquidator's glue and ended up purchasing flooring glue from Lowe's made by Bruce that washed up with hot water. Definitely want to wash off any excess glue marks as you go.
Seeing the floors looked good I decided to install and extend the flooring into the bedrooms. I purchased another 200 sq. foot of flooring for the first bedroom. I had some flooring left over from the main part of the house and planned on intermixing the leftover flooring with the newly purchased flooring seeing there are variations in each board anyway.
Surprise ..... when they made this new flooring they put the tongue lip that fits into the ends of each board on the opposite end from the last purchase. This makes it impossible to use the two flooring together with each other.... What a mistake the manufacturer did. I easily had at least 1-2 boxes of leftover pieces and cut ends that I wanted to continue in the rest of the rooms.
I wanted to write the manufacturer directly... but can't find any contact information for the company.
I guess that's one way they can avoid receiving complaints about their product.