Consumer Reviews of Mullican wood floors

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Popularity:
#9   of 26 brands of wood floors

30% of customers recommend
2.5 of 5 stars 75 reviews with a 2.5 average rating
  • Very Satisfied
    21
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    48

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Yankton,SD
Model: Knob Creek

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Read before buying"
We had about 1000sq/ft of the Mullican Knob Creek 3/4" hardwood installed in our home last October. Within a couple weeks we noticed gaps starting to emerge between many of the planks some of the gaps were up to 3/16". The installer came over and had never seen anything like it, you couldn't sweep the floor because all the dust/debris would go into the gaps. Then the Mullican Rep came over and the first thing he said was "You must be chasing the golden goose." I wasn't happy about that since it was a brand new floor and it looked terrible. He then said he never saw the gaps that large and asked about the humidity level in the house. Thankfully we have a whole house humidifier so the humidity was always a constant. A few weeks later he came back to check the flooring again as he forgot some of his equipment the first time. We didn't hear anything again for over two months then installer received a letter stating it was a humidity issue and the claim has been denied. The humidity in our house is set at 35% in the winter and 55% in the summer. We are very unhappy with the product and it has to come out, I would stay very far away from this company.


Date created:
Name:
Location: Angola, NY
Model: Mullican Muirfield Solid Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Color Change"
Purchased this gorgeous flooring over 5 years. No problems whatsoever with durability and finish. Then, unbelievably, Mullican did a tint change. So suddenly, dark chocolate became a milk chocolate floor. Why would any professional do that? If you arenít making dark chocolate anymore, discontinue it and give your new tint a new name. After purchasing this flooring 4 times and always getting the same flooring, who would expect them to totally change it & keep the same name? Mullican has done Nothing for us as we waited over 6 weeks in the middle our project for what we were assured would be a resolution. After using Mullican in our dining room, loft, upstairs living room, three walk-in closets, our downstairs living room now has flooring in two totally different tints. We will be selling and moving. Our new home will be full of brand new hardwood floors. None of that flooring will be Mullican.


Date created:
Name:
Location: Edwardsville, IL
Model: Hillshire Oak Saddle 3/8 x 5 eng

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product and Customer Service"
I am a single individual without pets. I purchased an engineered hardwood because traffic on the floor is at a minimum. I will pinpoint my issues: 1. Splinters on the edges of the hardwood catch mop fibers 2. Cracks (for no reason under rugs), indentations, and punctures due to a heeled shoe (not spiked heel for which the warranty doesn't cover. Yes ladies, you can not wear high heels on this flooring!) 3. I had over 50 pictures/areas that were identified for a representative to review. He took less than 5 minutes to look at my defects without asking me anything or seeing all the areas. He said if he couldn't see at least 10 defects from eye level I wouldn't have a case...apparently he needs glasses! 4. There has been nothing but a run around from the get go to file a claim. Horrible customer service I wish I could post pictures...but I'm sure there is a reason why I can't. Do not buy this product!



Date created:
Name:

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent service and product"
Love our new floor! So happy!


Date created:
Name:
Location: Springfield, PA
Model: 21483

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great product, great service"
This is the second time that I bought wood floors from Mullican and I couldn't be happier with both. The first floors were about five or six years ago that we installed in a family member's house and it looks as good as it did for the day we bought it. Purchased this half inch engineered wood about a month ago and had lots of questions about the installation and their customer service could not have been a more pleasant, helpful and responsive. I wish more companies helped their customers and stood by their product the way Mullican does.


Date created:
Name:
Location: Johnson City

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love our Floors!"
We love our Mullican Flooring White oak engineered floors, they hold up well to our german shepherd


Date created:
Name:
Location: Indianapolis, IN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Easy to Install"
I have now installed Mullican floors in two rooms at my house. They were easy to install and look great. Very durable products.


Date created:
Name:
Location: Indianapolis, IN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great Product"
I have installed Mullican flooring in two rooms in my house now. Both were engineered floors. One I floated in my laundry room. The other I had to glue down since I was installed on concrete. Both floors went down easy and look fantastic. They look great and have superior durability compared to other hardwood floors in my house.



Date created:
Name:
Model: Wexford Engineered

Satisfaction Rating:
3 of 5 stars Neutral, 3 out of 5

Review:
"Nice floors but expensive"
Nice looking floors, but they include too many short pieces in the boxes, which leads to tons of scrap. The flooring calculator does not take this into account so your budget is really shot. But I do get a lot of compliments on this beautiful floor and that makes the price pinch a bit less.


Date created:
Name:
Location: Fall Branch, TN

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Loving my Castillian Stone Floors!"
Just installed Castillian Stone engineered floors in my house, very happy with them! Modern color!

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