Consumer Reviews of Mullican wood floors

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Popularity:
#14   of 26 brands of wood floors

23% of customers recommend
2 of 5 stars 59 reviews with a 2 average rating
  • Very Satisfied
    13
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    42

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Lexington, SC
Model: Oak Bridle

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst wood floor ever!"
Worst floor in the world. We bought the house with this floor in it and first time walking on it caused splinters in my socks. Noticed that there are cracks in floor that are various sizes that no one will fix. House builder Essex Homes wont fix them, installer wont fix them and Mullican wont fix them. Mullican says my dogs did it. The flooring under the kitchen island is splintering and my dogs did it??? Terrible experience and suggest all to stay away from Mullican!


Date created:
Name:
Location: PA
Model: 21071 Nature (Hickory)

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Devastated with quality"
Just had over 2,000 square foot of this flooring installed in my home. The install was difficult as the boards were not consistent in heights or widths. The boards did not fit together well, and as a result there are large gaps in many areas. Many ends are raised and uncomfortable to walk on with bare feet. Also, many boards had splits on the surface, as well as damaged edges. This product was sold as first quality from the distributors. Run from this product!! My husband and I are retiring, and were hoping to install a floor that we could enjoy for may years to come. It may look good on the sample board, but save yourself a lot of grief and buy something else.


Date created:
Name:
Location: Chicago, IL
Model: Muirfield Prefinished Solid Wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality finish"
I am the 2nd buyer of the home, and the warranty was not transferable. This in itself is ridiculous for a 25yr residential warranty! The finish on the floor literally began peeling off in any traffic areas. The stain simply did not penetrate the wood to any degree. You could scrap the stain off with your fingernail. As an example, I put blue painters tape on the floor and could not believe the finish pulled up when I removed the tape. My personal opinion is the floor was sanded with too fine of a grit and became "glazed" and as a result the wood, would not let the stain penetrate.



Date created:
Name:
Location: tyler, texas
Model: Hillshire-oak shade

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy mullican: 4 month claim no resolution"
I have a 25 year relationship with my installer, I picked the Hillshire oak suede the ends and sides are rough and not stained. you can see the outline of each board and the ends light up when light is put one the floor. You can see the rough cut bevel-can't call it a bevel. It did not fit and you can see gaps. I filed a claim with mulligan because Trinity Hardwood Distributors did not respond to my installers claim. Four months later after inspector came and blamed on installation. It is not, they have admitted. Their solution was to stain each end of the plank and sides where needed. Thats nuts. Don't buy mulligan or any floor sold by Trinity Dist. in Dallas


Date created:
Name:
Location: Charlotte, NC
Model: Maple Capuccino

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Aweful experience"
Just awful! We are building a new construction home with 2400 sqft flooring. We purchased the Maple cappuccino pre-finished solid hardwood floors and the first batch was "bad milling", the installer said he refused to warranty such a poorly made wood floor so the company said they would send us a "new batch". Come to find out, 2 weeks later the same 2016 batch was delivered to us and again horrible milling. The rep from the company came out and promised it'll be resorderd but with extra QC "quality control" and they were pulling it from a 2017 batch and one week later again, it was an aweful batch. The tongue and grove were spit, they werenít milled correctly there were gaps. What really ticks me off(besides loosing almost a month on the progress on our home), is that the rep swore this company sells "21million" in wood a year and no one else has complained. Well, in retrospect, Iím now reading these reviews and we are not the only ones with such an aweful product. Obviously the crafmanship and the milling in this company is second class and they misrepresented their product in their marketing. Very poor quality and NO quality control. Needless to say, I'm so disappointed with this product and will never buy nor recommend them again. The local flooring company will not promote them either. Buyer be aware. We ended up with Mohawk.


Date created:
Name:
Location: Chardon Ohio
Model: Quail Hollow

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love it and want more"
Our daughter installed almost 2,000 sf over 8 years ago, 2 teenagers, parties with their sports team mates and always a dog around and still looks good. Four years ago we decided to installed the same product in our family room, bedroom, hall and foyer. we are very satisfied with the product and looks good after a cleaning of a mild solution of white vinegar and water. We are now thinking about the dining room.


Date created:
Name:
Location: Altoona, Pa
Model: Hillshire

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disgusted customer"
I had this engineered hardwood flooring installed in 2014. I am writing now because I am literally at my wits end! I have tried everything from Bona to making my own cleaner. Nothing works! As quickly as you clean it it is spotted with footprints! Over the counter cleaners leave build-up that is impossible to come off. And to top it off everything dents/ scratches it. You can't drop anything or have even the smallest dog or cat because it scratches. I highly recommend not considering this floor. I thought it would outlive me. I was wrong!


Date created:
Name:
Model: Wexford

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Looks Great"
We just had Wexford Natural installed in our living room, and completely love it. The color goes with everything and the wide planks were exactly what we were looking for.



Date created:
Name:
Location: Raleigh, NC
Model: Oak Pointe

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality hardwood"
Had these floors installed on entire upstairs of my home in May. Wish I had come here first to read the reviews! We have had Bruce Gunstock downstairs for over 10 yrs, and had a choice to go w/ that again but the salesperson claimed this would hold up better w/ dogs because it doesn't have such a thick poly coat. It's true you don't get as many surface scratches - instead you get DEEP scratches and dents! We've become much more disciplined about keeping the dogs claws trimmed and they are not allowed to bring bones upstairs anymore because their simply dropping them makes dents/gashes in the floor! The Bruce has held up better over 10 yrs than the Mullican in just a few months! And the dogs spend a lot more time downstairs! And it's not just the dogs that damage them. Our maid was simply cleaning the floor, w/ a mop and spray intended for hardwood floors, and this happened. A piece of the finish came right off, exposing raw wood underneath! The company who sold us the product sent an installer to replace it but I have no faith that it won't happen again and again, after our 1 yr warranty expires we will be on the hook for these repairs! The installer said it was probably just an uneven piece and the mop caught it the wrong way. There are lots of uneven boards, with big gaps between them. And how does the finish separate/rip off the top of a supposed solid wood plank anyway? I've read about delamination w/ engineered wood, but Mullican advertises this product as SOLID hardwood! The Bruce hardwood feels like wood when you walk on it. The Mullican creeks and pops and feels cheap. Based on what I've read here I'm not going to hold my breath that this is a fluke and that Mullican is going to stand behind their 15 yr product warranty. I dread to think what this floor will look like in 10 yrs at this rate.


Date created:
Name:
Location: Colorado

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Junk Product"
I had a maple pre-finished hardwood floor installed a year ago. The boards were milled very poorly. As a result the longer boards would be tight and snug on one end and then taper to leave a gap on the other end. Several of the boards split lengthwise. I had a representative come out from Mullican to inspect the floor. They determined that the humidity was within parameters and that the nails had been properly placed but refused to stand behind their product. It took them two and half months to decide that there was nothing wrong with the flooring. My installer agreed that the floor did not look good and eventually agreed to install a new floor for free. I purchased new flooring myself for about $2000.00 less than I paid for Mullican flooring. I'm sure there was some middle man costs involved the in flooring price but this product ended up as it started a pile of junk. Save yourself some headaches and make sure that you are not going to get this flooring when buying a new wood floor.

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