Consumer Reviews of Mullican wood floors
#33 of 44 brands of wood floors
30% of customers recommend
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Date created: 2014-08-22
Name: Five star
Location: Las vegas
"Missed milled knots all the way threw wood"
Just installed 2,000 square ft in dance room Of. 3/4 thick 2 1/4 wide
second grade flooring. I have been a contractor in the wood flooring for
35 years. Owners are so unhappy with the poor quality Of flooring that
come first of the week it's getting tore up and replaced with and not
with Mullican that's for sure.
Date created: 2014-08-07
Location: Portland, OR
I installed 1500 square feet of Mullican Autumn Maple 5" planks in my
home. We did an addition and partial remodel. The finish on the product
is terrible as it doesn't stand up to wear and tear and the number of
scratches are ridiculous. I am thinking of removing the floor and
replacing it. What a waste.
Date created: 2014-07-11
Name: Deb Scallon
Location: Ackley, Iowa
"Very Poor Customer Service"
We purchased and had installed 880 square feet of 3/4" Hickory Saddle
hardwood flooring from Mullican in our new home. A problem was
noticed right after installation by the professional installers. On
April 4, 2014 a rep came out and inspected the floor. There were
many, many popping and creaking noises. We were to hear in 3 to 4
weeks from the manufacturer how they were going to handle the issues.
Twelve weeks later, we sent a letter saying we were giving them 1
week to settle it or seek an attorney. Apparently that is what it
takes because 5 days later a rep from the manufacturer flew from
North Carolina to examine our floors. Of course, he wasn't the
decision maker. They decided to give us just enough flooring to
repair the major pops and creaks. The installer gets a small token
for his labor. I would not recommend buying any hardwood flooring
from this company. They do stand behind their product. It is not a
installation problem -- installer thinks it is a milling problem.
They do not do enough research to figure out the problem.
Date created: 2014-05-21
We purchased 1500 sq. Ft. Of Mullican 4" Maple in Autumn as a mid-range
product to replace our 15 year old builder grade oak floors which were
in very bad shape. After ripping out the old floors, the installers
began to install the Mullican floor but after about 4 rows, they
contacted the Mullican rep and let me know that the head joints on all
of the planks in all of the boxes we received were incorrectly milled.
You can see the wide gaps in the head joints and when you walk on the 4
rows they installed, the floor cracks and pops. The Mullican rep said
all they could do was give us a smaller plank from a different milling
or more 4" planks from the same milling as the original. Neither of
those "resolutions" was acceptable since we were paying $16k for a new
floor (we didn't think we should spend that much on a floor we didn't
want and did not want to waste time getting new product from the same
milling which was bound to also be incorrectly milled). In any event, we
ended up going with a 4 1/4" Mirage Classic floor in Umbria (still
waiting for installation). But, I have noticed that the 4 rows of the
Mullican that were installed are already full of scratches from the
dogs' paws (which never happened with our builder's grade floor which we
had for 15 years) and have splintered in some areas for no reason. The
Mullican floors look worse after 2 weeks than our builder's grade floor
looked at 15 years! I cannot believe how poor the quality of this floor
is! I am so thankful that we got a poorly milled product because I would
otherwise be having to have the entire floor removed again due to the
poor quality of the product! While I was originally annoyed at having to
wait for the new Mirage floor, I am happy to wait another 3 weeks b/c I
couldn't live with this Mullican floor. Absolutely horrible and I will
never purchase a Mullican product in the future. I'll also note that the
installers told me they have had the same milling problems with the
Mullican floors with numerous other clients. In fact, they were working
on another project where they had to rip up 500 sq. Ft. That had already
been installed because the quality of the flooring was so poor!
Date created: 2014-05-20
"Beautiful after 7 years"
Our floors were beautiful after 7 years of hard use until we had a water
leak. Now they all have to be replaced and we will be installing
Mullican brand floors again!
Date created: 2014-01-01
Name: J. Johns
"Beech VS Maple"
I found that Mullican is using Beech and calling it Maple in some of
Date created: 2013-09-05
Name: D. Tanona
Location: west pittston pa
"Worst of the worst"
I have bin installing floors now for 14 years and I can honestly say
Mullican is one of the worst if not the worst wood flooring out
there.the waste factor is around 35%.I never seen so many split boards
or bowed boards come out of a box and then the milling is even worse.
When installing Mullican flooring take a notice after its installed you
see small gapping right from the go and then take you hand or foot and
rub it across the boards,its like every board is a different thickness,
enough to feel its not right. I would not recommend Mullican to any
Date created: 2013-04-08
Name: C. K
"Mullican Hardwood Poor Quality Even Worse Customer Service!"
Cracking, cupping and now loose flooring in newly laid Mullican
Muirfield Hickory Flooring, this is what we have been dealing with for
almost two years.Our installer has asked both the distributor (Derr)and
Mullican for 4-5 boxes of material to fix our floors. Neither has been
courteous or professional- they have not returned phone calls or emails
from the installer or us. I would not recommend nor purchase another
Mullican product knowing that they do not stand behind what they
produce and sell. Additionally, we are saddened that we have
essentially wasted $10,000 of our hard earned money. When you are
looking for flooring do not purchase any Mullican Brand you will be
disappointed with the product quality and should you need help - even
more disheartened with the lack of customer service Mullican feels
their customers are entitled to.
Date created: 2012-07-30
Name: D. Holden
Location: Charlotte, NC
"Mullican 'Muirfield Flooring'"
We recently completed a 'whole house restoration' installing 3000+ sf of
Mullican Muirfield Hickory Saddle 5 inch flooring, which replaced wall
to wall carpeting. We ordered the flooring from a large
dealer/distributor in N. Georgia and the flooring was shipped to us in
160 boxes. During the installation, we found some problematic flooring
in 2 or 3 boxes. A call to the dealer quickly resolved the issue. We
were shipped 3 replacement boxes, from the same manufacturer's lot
number, freight prepaid, via FedEx Ground, with a prepaid shipping
container for the return of the defective flooring. All of the costs
were handled by Mullican. The process could not have been more simple.
Both the dealer and the Mullican Rep went out of the way to quickly
solve our problem to our satisfaction. It has only been 6 months since
the installation, but the flooring still looks as if it were installed
yesterday. Housekeeping maintenance and cleanup is quick and easy and
much cleaner than the old carpeting. (We have used 'finished in the
home' hardwood flooring before, however, the dust and mess during the
process is unbelieveable). Given the ease of installation and the lack
of 'mess and cleanup', I would recommend a Mullican 'prefinished floor'
to anyone considering a floor covering replacement. With any
construction project, site preparation is the main factor to consider.
We had a great flooring man who took great pride in his work and the
final product demonstrates the extra effort put forth. I am sure we
could have purchased a lower price point flooring as well as getting a
lower installation cost, but I believe that 'one gets what you pay for'.
Date created: 2012-06-20
"Mullican Engineered Meadowbrooke Floor"
I just had the Mullican Engineered Meadowbrooke Ipe Engineered Floor
installed in my house and overall I am very pleased with the product. I
had it professionally installed and the floor looks great. I do notice
that the MicroBevel edges do collect some of the dust but a quick vacuum
and they look much better. Overall very pleased so far...but will wait
to see how it holds up over time.