Consumer Reviews of Stanton carpets

Popularity:
#17   of 17 brands of carpets

6% of customers recommend
1 of 5 stars 16 reviews with a 1 average rating
  • Very Satisfied
    0
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    14

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: Gardner, KS
Model: Montpelier

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Greatly Disappointed"
Purchased the Montpelier carpet for stairs and main hallway in the house. Was told by salesperson at Kansas Furniture Mart that this was a highly rated carpet for high traffic areas. Within a few months of installation, the fibers began pulling up from the carpet. Voiced our displeasure with Kansas Furniture Mart, who sent a "third party" inspector to inspect the carpet. Their conclusion was that our vacuum was causing the problem because we had one with a roller brush. However, this doesn't explain why the same issue occurs on the stairs where we only use a hand tool with suction only. We will never buy Stanton again, and do not recommend to anyone.


Date created:
Name:
Location: CA
Model: Sigma

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disappointed"
Although I understand that Stanton cannot place an unlimited time warranty on their carpet, I certainly expected our investment to last for more than twenty months. We are two adults that basically use our family room (where the carpet is located) in the evening when we watch TV. The nap in our carpet started coming apart and after contacting our local retailer, we were informed that Stanton's one year limited warranty had expired. I recently emailed Stanton's Customer Service Department and was told they do not discuss defects directly with consumers and claims must be submitted through my Stanton dealer. Since our dealer could not help us, we are left with a defective carpet.


Date created:
Name:
Location: Hamburg, NY
Model: Royal Dutch

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Update To My 9/26/18 Review"
Since my previous review, Decorator Carpets of Hamburg, NY has gone to bat for us and was able to get Stanton to replace our flawed carpet. This was greatly appreciated. It was installed yesterday, looks good and hopefully will last. Because it seems you need to jump through hoops for Stanton to acknowledge there's a problem, I doubt we would ever purchase their brand again. As Decorator Carpets had our backs, we'd return there for future purchases.



Date created:
Name:
Location: Tampa, FL
Model: Prime Design- Serenade

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not worth it"
Installed Stanton's Serenade in my master for a hefty price about a year ago thinking it was a high quality carpet. It looks gorgeous but, the edges of the carpet are fraying and when I walk on it with heals or my 50lb dog it pulls like an old sweater. I was told this was pet resistant however there are fibers everywhere. Seriously regretting my purchase.


Date created:
Name:
Location: Hamburg, NY
Model: Royal Dutch Lake Champlain

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Please Read Before Purchasing!"
All of these reviews are accurate. Unfortunately, most people like myself make the purchase without doing the homework. We bought our carpet from Decorator Carpets in Hamburg, NY and in LESS THAN 2 MONTHS a very unusual wear pattern emerged. The store owner came out and agreed that it was flawed and took pictures. Never heard back until I went to the store and he said he'd forgotten all about it. Next, I was told he spoke with a company rep who told him there is a disclaimer which basically absolves them of any issues that may occur. While other carpet companies proclaim their stain resistance and ability to withstand all sorts of problems


Date created:
Name:
Location: Hamburg, NY
Model: Royal Dutch Lake Champlain

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Please Read Before Purchasing!"
All of these reviews are accurate. Unfortunately, most people like myself make the purchase without doing the homework. We bought our carpet from Decorator Carpets in Hamburg, NY and in less than 2 months a very unusual wear pattern emerged. The store owner came out and agreed that it was flawed and took pictures. Never heard back until I went to the store and he said he'd forgotten all about it. Next, I was told he spoke with a company rep who told him there is a disclaimer which basically absolves them of any issues that may occur. While other carpet companies proclaim their stain resistance and ability to withstand all sorts of problems; Stanton has a disclaimer that they won't be responsible when your carpet starts looking like crap!! I called Stanton and spoke with a Ray Davis who said basically the same thing but I would hear from someone in a day or two. That was two weeks ago. I should also mention that my wife and I are in our 60's, no pets, no grandchildren and no shoes in the house. Other than guests visiting, we have very little foot traffic. By our front door we have a $30, 4X6 area rug from Ollie's which was put down the same time as the Stanton garbage and it still looks new. We're very disappointed in the store where we made the purchase (we've dealt with them for 30 years, but never again) and most definitely with the overpriced piece of garbage sold by Stanton. Only wish I could submit a photo of this rag, I mean rug. This was brought to their attention in mid July and it's now late September, so short of small claims court, I guess we just suck it up and let everyone know of our experience. Buyer beware!


Date created:
Name:
Location: San Barbara, California
Model: Cedara: Anywhere Collection

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stanton carpets: Don't waste your money"
Stanton carpets are lovely to look at. But.... We bought a Stanton Cedara carpet in the "Anywhere Collection"----billed as an indoor/outdoor carpet that was very expensive because the fiber is 100% UV stabilized Royaltron Polypropylene. Indeed, Cedara was said to be so extremely durable that you could install it next to a sunny outdoor swimming pool. We installed Cedara indoors in our motor yacht and within 2 years some of the edges are now moldy and elsewhere the fibers are breaking apart. A yacht dealer at a boat show said he installed Cedara indoors in a new 80 foot motor yacht and had to remove it for the same reason. As Stanton only warrants their carpets for a year, we can now only watch as our expensive investment slowly withers away---a painful experience to be sure.


Date created:
Name:
Location: North Bethesda, Maryland
Model: Whimsey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Donít waste your money-awful"
Our decorator showed us some lovely Stanton carpet, and we had it installed on stairs and upstairs hallway and in our bedroom and sitting room. We were told it was very durable. However, after only a few months with very little foot traffic since only my husband and myself reside here-the center of the step and patches of the hallway looked discolored and flattened, and in our bedroom, the carpet flattened where we walked and turned. The carpet distributor, along with our decorator, came and checked it out. Although Stanton does not warranty steps, the bedroom , hallway , and sitting room should have been covered. A carpet inspector came to our home and sent his report to Stanton. They said that "flattening" of the carpet is not a defect.This has been a horrible experience and I would like to get the word out that Stanton has an inferior product. Distributors should not stock it and inflict this unnecessary aggravation and waste of money on their customers. Our cheap old carpet looked better after 15 years than this Stanton carpet in less than one year.



Date created:
Name:
Location: Omaha

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible quality"
We had Stanton wool carpet installed in our new home and the carpet had watermarks all over it. It looked like it was 20 years old. Stanton said it was a "natural feature" of a wool carpet and not considered a manufacture's defect. It was a huge ordeal to get them to deal with us to remedy the situation. They do not stand behind their product and considering how expensive it was, it is not worth it at all. Do not buy Stanton carpet.


Date created:
Name:
Location: Warrenton, VA
Model: Hickory

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet - Watermarks"
I purchased Stanton's Hickory Bluebell in 2013 only to see vertical lines appear just a year later. Stanton only warrantees their product for one year. The line are very visible. Stanton originally stated that they are watermarks and are naturally occurring. After the dealer submitted a claim after finding no moisture or other problems, Stanton sent out an inspector. The inspector said that vacuuming the carpet once a week was aggressive vacuuming and denied the claim. Now on year three, the lines are appearing in multiple areas. I wish that the dealer, Earley's carpet, had told me that Stanton's carpet was subject to defects and only carried a 1 year warrantee. I now see that overwhelmingly Stanton denies claims and it's carpets are subject to so many problems.

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