Consumer Reviews of Kraus carpets

Popularity:
#14   of 17 brands of carpets

14% of customers recommend
1.5 of 5 stars 14 reviews with a 1.5 average rating
  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    12

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: FAIRVIEW, TEXAS
Model: Fairlwn

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful, Awful, Awful"
We have had this carpet for two years. We live in this home only half of the year and in another home the other half. There are only two of us with no children. This carpet has paths in it that are glaringly defined and no amount of vacuuming will raise the pattern. Kraus has denied our claim, using the exact wording contained in their paid inspectors report, which contains errors. This is a company that takes the attitude that you must make them pay. They deny everything!


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty is irrelevant with Kruas--beware!"
I have had Kraus carpeting in 3 rooms and a hallway. After 6 months, I noticed the carpet in the hallway was worn-looking--the texture retention was waning. Approx 9 months after the carpet was installed, I contacted Kraus. They sent out a carpet inspector & he rated it a 3 after just 9 months of installation-- just above the international standardized rating scale for loss of texture of 2.5 at which time they will honor their warranty & replace the carpet. I reported Kraus & their poor quality carpet & lack of honoring warranty to the BBB, but Kraus would not budge. Don't buy Kraus! My thought is they collude with the carpet inspectors whom they pay to rate their poor quality carpets just above the international standardized rating scale to get out of honoring their warranties. Kraus warranty states: Kraus Group of Companies warrants that the surface pile of this carpet will not exhibit a significant loss of texture under normal residential use for the listed warranty years following installation, provided that the carpet is properly installed and maintained indoors according to Krausí maintenance and installation recommendations (see general warranty details). Texture retention is defined as the ability of the individual carpet tufts to retain their visible shape and not burst, bloom, or lose their twist at the surface of the carpet. Abnormal loss of texture is defined as a rating of less than 2.5 on the international standardized rating scale, CRI TM-101 (1.0 = severe change; 5.0 = new or no change). A professional cleaner must clean carpet under this warranty at least every 12- 18 months.


Date created:
Name:
Location: Cabot, PA
Model: KIngdom

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible, Kraus refuses to do anything"
Had commercial carpet installed at end of April. Within 2 weeks the carpet started to come apart. Contacted the seller-Superior Interior of Sarver, PA-he said he would file a claim (that was on May 11th), today is May 22.Never heard anything. I contacted Kraus carpet, they are sorry, but they can not help me. Never buy any Kraus carpeting. Run away. Think twice about Superior Interior's also. Installers brought several items and nothing done.



Date created:
Name:
Location: PA
Model: Casual Luxury

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst carpet"
I had this carpet installed by Giant Carpet in June 2016. The looping in the carpet starting pulling at the seam within a week. Was told it happens after installation and a few vacuuming would take care of it. Fast forward to April and the carpet is a mess of loop pulls and wearing. Less than a year old. An estimator came out and even said to me this shouldn't happen. I contacted Giant Floors and they informed me the claim was denied. So much for my warranty. Don't use Krause or Giant Floor. Completely Aweful.


Date created:
Name:
Location: Wa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Technical support very rude and clueless"
The first time I called as I was instructed to do so by the retailer the lady on the phone asked me if I was a consumer, to witch I answered yes. She told me that we don't talk to customers and I should not waist their time. The second time I called I got to at least ask a actual question. But she didn't know and told me I don't know. That was the extend of here interest in helping me buy their product. I ended up calling 2 more times getting lots of attitude every time. So I stopped trying to buy their product.


Date created:
Name:
Location: St. Petersburg, PA
Model: Hepburn

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Pleased with my Carpet"
I was able to chose the flooring in the residence that I am currently renting. I chose the Kraus product Hepburn. This product is soft to the touch and looks beautiful in my new home. Very easy to clean and does not show dirt due to the color. I am very satisfied with the Kraus product, and would purchase another product again.


Date created:
Name:
Location: Columbus Grove, OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Company is a hoax"
Don't order carpet from Kraus... They don't stand behind their carpeting. My Kraus carpet had only been installed for a few months when it started to show tracking. At this point now after 1.5 years installation, I looks like it is 20 years old. Even people who come to my house can't believe the carpet is new! Inspector didn't even inspect worst part of the carpet so, of course, his report came back in Kraus's favor. Have to now hire my own inspector. I have an extension to the warranty person. 800 672 7149 x 3109 Maybe if she is bombarded with complaints, things will change.


Date created:
Name:
Location: Boise, Idaho

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"If your order comes in wrong make sure not to pay before getting a credit"
After being sent the wrong color of sheet vinyl we were sent another wrong color. Starting with the call center not helping & right down to a horrible outside sales person. 6 months later still waiting on credit after they picked up sheet vinyl.



Date created:
Name:
Location: Mongomery County PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Refuse to make good on poor product"
After three months my Kraus Carpet has 13 permanent depressions. I can not put anything anywhere without it making a permanent mark. So even when figuring out where to place furniture, if you leave it there a few days you get a permanent mark. I was willing to have them take it out and I would pay the difference to upgrade but they refused. They told me to put water on and use a hair dryer and work it with my fingers. Oh and even my suitcase made a mark. It was empty and made of cloth and plastic. So poor product and poor response from the company. Home Depot sold it to me. Next time I'll go to Lowes.


Date created:
Name:
Location: Lajord, SK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disgusted!"
Disgusted with their carpeting. We had a new home built, and Kraus was their service provider. We paid for the upgrade, if this is the upgrade, I'm horrified what their base model carpet is. It was worn down within a few months. Their Inspector came out and said it was a manufacture defect, and they would replace it. Obviously the replacement came from the same roll, or their product is just that horrible, as it has worn right down again in the exact same spots within 2 months! Looks like the carpet is over 20 years old, strands of carpet constantly coming out! Their product is garbage! Have never been so disgusted in my entire life!

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