Consumer Reviews of Kraus carpets

#13   of 16 brands of carpets

14% of customers recommend
1.5 of 5 stars 7 reviews
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to They do not necessarily represent the opinions of

Date created: 2016-12-20
Name: Jason Adamson
Location: Boise, Idaho

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"If your order comes in wrong make sure not to pay before getting a credit"
After being sent the wrong color of sheet vinyl we were sent another wrong color. Starting with the call center not helping & right down to a horrible outside sales person. 6 months later still waiting on credit after they picked up sheet vinyl.

Date created: 2016-12-13
Name: JoAnn Straw
Location: Mongomery County PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Refuse to make good on poor product"
After three months my Kraus Carpet has 13 permanent depressions. I can not put anything anywhere without it making a permanent mark. So even when figuring out where to place furniture, if you leave it there a few days you get a permanent mark. I was willing to have them take it out and I would pay the difference to upgrade but they refused. They told me to put water on and use a hair dryer and work it with my fingers. Oh and even my suitcase made a mark. It was empty and made of cloth and plastic. So poor product and poor response from the company. Home Depot sold it to me. Next time I'll go to Lowes.

Date created: 2016-11-08
Name: N. Essey-Tumack
Location: Lajord, SK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Disgusted with their carpeting. We had a new home built, and Kraus was their service provider. We paid for the upgrade, if this is the upgrade, I'm horrified what their base model carpet is. It was worn down within a few months. Their Inspector came out and said it was a manufacture defect, and they would replace it. Obviously the replacement came from the same roll, or their product is just that horrible, as it has worn right down again in the exact same spots within 2 months! Looks like the carpet is over 20 years old, strands of carpet constantly coming out! Their product is garbage! Have never been so disgusted in my entire life!

Date created: 2016-09-22
Name: David Whiting
Location: Spring Lake, MI
Model: Windsong

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"Don't buy Krause!"
We purchased Krause Windsong carpeting less than 1 year ago. In less than 6 months my wife noticed unusual wearing in traffic patterns in certain areas of the house. We contacted the store where we purchased it and the owner came out and looked at the concerns. She agreed that was unusual wearing and contacted Krause. They sent an "independent" inspector to review the situation. Krause stated the issue was soiling, not abnormal wear. My wife and I are both in our 70's and live here alone, with no children nor grandchildren. We have another residence so are not here 12 months! This is not reasonable for carpet to show signs of wear in less than 1 year! Krause refused to stand behind their product.

Date created: 2015-05-26
Name: Tony M
Location: Destin FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

"And they dont stand by their carpet either."
Put Kraus Carpet in 6 of our condos in Destin FL when they ran a special about no stain for 10 years. Well they could say no stain for 100 years. What does it matter if you never honor what you say. I see people are having a lot of problems with Kraus floors and this company has no responsibility. They are a sham of a company. Go elsewhere. You wont do yourself any favors with this company

Date created: 2013-11-30
Name: d orbach
Location: denver pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

We had Kraus carpet installed 2 years ago, Apparently they have 2 kinds, one is stain proof and the other is not. I spot cleaned a few spots on the carpet and was left with light spots where the dye actually came out of the carpet! I had a rep from Kraus come to my house who told me there was nothing they could do about it. So I am left with a carpet with spots all over it. I did not use anything harsh, just Hoover carpet shampoo which I have used on other carpets in my house with no problem at all. I will never again buy Kraus carpet and would not recommend it to anyone!

Date created: 2011-06-16
Location: West Palm Beach

Satisfaction Rating:
5 of 5 stars Very Satisfied

"Kraus FineWeave TM Premium Backing Fantastic"
I have owned my Kraus carpet for two years. The FineWeave TM Premium Backing was not my first choice when I went into the store because of the price. However I am so glad that I made the decision to listen to the salesman's recommendation. It's family friendly too! I never worry because of the way that stains come off with ease. My dogs and kids are no match for this carpet! I do wish that the carpet was a little softer. We like to lay in front of the TV to watch movies and always have to put a blanket down for comfort. I have not had to replace or repair my carpet yet. There are no signs of wear or tear and I don't think that there will be for a long time. I would definitely buy this brand again and have already referred it to all of my friends.

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