Consumer Reviews of Kraus carpets

Popularity:
#13   of 16 brands of carpets

18% of customers recommend
1.5 of 5 stars 11 reviews with a 1.5 average rating
  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    9

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: PA
Model: Casual Luxury

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst carpet"
I had this carpet installed by Giant Carpet in June 2016. The looping in the carpet starting pulling at the seam within a week. Was told it happens after installation and a few vacuuming would take care of it. Fast forward to April and the carpet is a mess of loop pulls and wearing. Less than a year old. An estimator came out and even said to me this shouldn't happen. I contacted Giant Floors and they informed me the claim was denied. So much for my warranty. Don't use Krause or Giant Floor. Completely Aweful.


Date created:
Name:
Location: Wa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Technical support very rude and clueless"
The first time I called as I was instructed to do so by the retailer the lady on the phone asked me if I was a consumer, to witch I answered yes. She told me that we don't talk to customers and I should not waist their time. The second time I called I got to at least ask a actual question. But she didn't know and told me I don't know. That was the extend of here interest in helping me buy their product. I ended up calling 2 more times getting lots of attitude every time. So I stopped trying to buy their product.


Date created:
Name:
Location: St. Petersburg, PA
Model: Hepburn

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Pleased with my Carpet"
I was able to chose the flooring in the residence that I am currently renting. I chose the Kraus product Hepburn. This product is soft to the touch and looks beautiful in my new home. Very easy to clean and does not show dirt due to the color. I am very satisfied with the Kraus product, and would purchase another product again.



Date created:
Name:
Location: Columbus Grove, OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Company is a hoax"
Don't order carpet from Kraus... They don't stand behind their carpeting. My Kraus carpet had only been installed for a few months when it started to show tracking. At this point now after 1.5 years installation, I looks like it is 20 years old. Even people who come to my house can't believe the carpet is new! Inspector didn't even inspect worst part of the carpet so, of course, his report came back in Kraus's favor. Have to now hire my own inspector. I have an extension to the warranty person. 800 672 7149 x 3109 Maybe if she is bombarded with complaints, things will change.


Date created:
Name:
Location: Boise, Idaho

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"If your order comes in wrong make sure not to pay before getting a credit"
After being sent the wrong color of sheet vinyl we were sent another wrong color. Starting with the call center not helping & right down to a horrible outside sales person. 6 months later still waiting on credit after they picked up sheet vinyl.


Date created:
Name:
Location: Mongomery County PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Refuse to make good on poor product"
After three months my Kraus Carpet has 13 permanent depressions. I can not put anything anywhere without it making a permanent mark. So even when figuring out where to place furniture, if you leave it there a few days you get a permanent mark. I was willing to have them take it out and I would pay the difference to upgrade but they refused. They told me to put water on and use a hair dryer and work it with my fingers. Oh and even my suitcase made a mark. It was empty and made of cloth and plastic. So poor product and poor response from the company. Home Depot sold it to me. Next time I'll go to Lowes.


Date created:
Name:
Location: Lajord, SK

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disgusted!"
Disgusted with their carpeting. We had a new home built, and Kraus was their service provider. We paid for the upgrade, if this is the upgrade, I'm horrified what their base model carpet is. It was worn down within a few months. Their Inspector came out and said it was a manufacture defect, and they would replace it. Obviously the replacement came from the same roll, or their product is just that horrible, as it has worn right down again in the exact same spots within 2 months! Looks like the carpet is over 20 years old, strands of carpet constantly coming out! Their product is garbage! Have never been so disgusted in my entire life!


Date created:
Name:
Location: Spring Lake, MI
Model: Windsong

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't buy Krause!"
We purchased Krause Windsong carpeting less than 1 year ago. In less than 6 months my wife noticed unusual wearing in traffic patterns in certain areas of the house. We contacted the store where we purchased it and the owner came out and looked at the concerns. She agreed that was unusual wearing and contacted Krause. They sent an "independent" inspector to review the situation. Krause stated the issue was soiling, not abnormal wear. My wife and I are both in our 70's and live here alone, with no children nor grandchildren. We have another residence so are not here 12 months! This is not reasonable for carpet to show signs of wear in less than 1 year! Krause refused to stand behind their product.



Date created:
Name:
Location: Destin FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"And they dont stand by their carpet either."
Put Kraus Carpet in 6 of our condos in Destin FL when they ran a special about no stain for 10 years. Well they could say no stain for 100 years. What does it matter if you never honor what you say. I see people are having a lot of problems with Kraus floors and this company has no responsibility. They are a sham of a company. Go elsewhere. You wont do yourself any favors with this company


Date created:
Name:
Location: denver pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible!"
We had Kraus carpet installed 2 years ago, Apparently they have 2 kinds, one is stain proof and the other is not. I spot cleaned a few spots on the carpet and was left with light spots where the dye actually came out of the carpet! I had a rep from Kraus come to my house who told me there was nothing they could do about it. So I am left with a carpet with spots all over it. I did not use anything harsh, just Hoover carpet shampoo which I have used on other carpets in my house with no problem at all. I will never again buy Kraus carpet and would not recommend it to anyone!

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