Consumer Reviews of Kraus carpets

Popularity:
#14   of 17 brands of carpets

17% of customers recommend
1.5 of 5 stars 17 reviews with a 1.5 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    14

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: WY

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Is Krause the issue?"
I have been in the flooring trade since I was a young boy working under my father. I have now owned a flooring store for many years. So I have seen many things come and go and have seen the issues with many manufactures over the years. I was informed about the reviews of Kraus on this site from a customer of mine. I have to say that for the most part I see consumer and installation error as the problem, not the product. @Pam Moshier. Throw your steam mop in the garbage. In most all hard surface issues it disqualifies your claim. Cupping is caused by moisture. So either your steam mop is contributing to the problem or it was installation error. If the installer did not acclimate the product, take proper moisture readings or did not follow the installation guidelines this will cause exactly what you are explaining. @Steve L. The creaking you are speaking of usually has an underlying cause. Movement in your subfloor, fastening schedule was not followed by installer etc. However if the product was defective as you stated they were a loose fit. They should have never been installed in the first place. A professional installer would have noticed this and refused the installation. The issue could have been resolved if installer followed procedure. @R. Conner If the product split it is moisture related. If the installers did not acclimate the product, take moisture readings before and during install and did not use the proper moisture proofing that is the cause of your problem plain and simple. Yes you have to have protectors on your chairs. Be upset at the company who installed your flooring not the manufacture. S. Thompson I don't have enough information to help you on this one. 19 months is a long wait to get a response. I will tell you this. When you buy from a box store you get zero representation on your warranty. Easy way to solve this problem purchase from a local flooring store. All warranty paperwork will be done by the store. I have been purchasing from Krause with zero issues. I would have to say it is one of the best manufactures I work with. Best tip I can give anyone is to Stay away from the big box stores. You get what you pay for. Second is hire a professional! Your builder or local handy man is not a professional hardwood installer. Good Luck to Everyone!


Date created:
Name:
Location: Lower Mainland of BC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Kraus"
Junk. Our 1st carpet was high end carpeting that literally turned to dust. Kraus pro-rated the warranty so we ended up paying an additional 2K to have it replaced. The replacement carpet is now in need of stretching, is bunching up and there's only 2 people who live in the home. The only reason I went with Kraus again was because of the pro rated warranty that saved us a few bucks... Garbage... Never again.


Date created:
Name:
Location: San Antonio, TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Great warranty is completely worthless!"
Our carpet was installed by a reputable professional. Within the last 4 years it had to be re-stretched twice, and desperately needs it again! It has wrinkles everywhere, and Kraus has been totally uncooperative in replacing it. There are wrinkles where there was no foot traffic at all! They can guarantee carpet for 100 years, but the warranty means absolutely nothing! Do not buy carpet from Kraus! Terrible experience!



Date created:
Name:
Location: FAIRVIEW, TEXAS
Model: Fairlwn

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful, Awful, Awful"
We have had this carpet for two years. We live in this home only half of the year and in another home the other half. There are only two of us with no children. This carpet has paths in it that are glaringly defined and no amount of vacuuming will raise the pattern. Kraus has denied our claim, using the exact wording contained in their paid inspectors report, which contains errors. This is a company that takes the attitude that you must make them pay. They deny everything!


Date created:
Name:
Location: Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty is irrelevant with Kruas--beware!"
I have had Kraus carpeting in 3 rooms and a hallway. After 6 months, I noticed the carpet in the hallway was worn-looking--the texture retention was waning. Approx 9 months after the carpet was installed, I contacted Kraus. They sent out a carpet inspector & he rated it a 3 after just 9 months of installation-- just above the international standardized rating scale for loss of texture of 2.5 at which time they will honor their warranty & replace the carpet. I reported Kraus & their poor quality carpet & lack of honoring warranty to the BBB, but Kraus would not budge. Don't buy Kraus! My thought is they collude with the carpet inspectors whom they pay to rate their poor quality carpets just above the international standardized rating scale to get out of honoring their warranties. Kraus warranty states: Kraus Group of Companies warrants that the surface pile of this carpet will not exhibit a significant loss of texture under normal residential use for the listed warranty years following installation, provided that the carpet is properly installed and maintained indoors according to Krausí maintenance and installation recommendations (see general warranty details). Texture retention is defined as the ability of the individual carpet tufts to retain their visible shape and not burst, bloom, or lose their twist at the surface of the carpet. Abnormal loss of texture is defined as a rating of less than 2.5 on the international standardized rating scale, CRI TM-101 (1.0 = severe change; 5.0 = new or no change). A professional cleaner must clean carpet under this warranty at least every 12- 18 months.


Date created:
Name:
Location: Cabot, PA
Model: KIngdom

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible, Kraus refuses to do anything"
Had commercial carpet installed at end of April. Within 2 weeks the carpet started to come apart. Contacted the seller-Superior Interior of Sarver, PA-he said he would file a claim (that was on May 11th), today is May 22.Never heard anything. I contacted Kraus carpet, they are sorry, but they can not help me. Never buy any Kraus carpeting. Run away. Think twice about Superior Interior's also. Installers brought several items and nothing done.


Date created:
Name:
Location: PA
Model: Casual Luxury

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The worst carpet"
I had this carpet installed by Giant Carpet in June 2016. The looping in the carpet starting pulling at the seam within a week. Was told it happens after installation and a few vacuuming would take care of it. Fast forward to April and the carpet is a mess of loop pulls and wearing. Less than a year old. An estimator came out and even said to me this shouldn't happen. I contacted Giant Floors and they informed me the claim was denied. So much for my warranty. Don't use Krause or Giant Floor. Completely Aweful.


Date created:
Name:
Location: Wa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Technical support very rude and clueless"
The first time I called as I was instructed to do so by the retailer the lady on the phone asked me if I was a consumer, to witch I answered yes. She told me that we don't talk to customers and I should not waist their time. The second time I called I got to at least ask a actual question. But she didn't know and told me I don't know. That was the extend of here interest in helping me buy their product. I ended up calling 2 more times getting lots of attitude every time. So I stopped trying to buy their product.



Date created:
Name:
Location: St. Petersburg, PA
Model: Hepburn

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Pleased with my Carpet"
I was able to chose the flooring in the residence that I am currently renting. I chose the Kraus product Hepburn. This product is soft to the touch and looks beautiful in my new home. Very easy to clean and does not show dirt due to the color. I am very satisfied with the Kraus product, and would purchase another product again.


Date created:
Name:
Location: Columbus Grove, OH

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Company is a hoax"
Don't order carpet from Kraus... They don't stand behind their carpeting. My Kraus carpet had only been installed for a few months when it started to show tracking. At this point now after 1.5 years installation, I looks like it is 20 years old. Even people who come to my house can't believe the carpet is new! Inspector didn't even inspect worst part of the carpet so, of course, his report came back in Kraus's favor. Have to now hire my own inspector. I have an extension to the warranty person. 800 672 7149 x 3109 Maybe if she is bombarded with complaints, things will change.

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