Consumer Reviews of Pergo wood floors
#9 of 27 brands of wood floors
30% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2020-04-09
Name: Pergo Reviewer
Location: Prospect Ohio
1 out of 5
"Pergo does not value customers and will say anything to not warranty their product"
When I purchased my pergo flooring I talked to the sales rep at the store and he went over how to clean and take care of my new floor so I did exactly as was told. Now there is some pieces that are bubbling up and they sent a rep to come look at it and they denied my claim saying I used excessive moisture and that caused the damage. When I spoke to their customer service she was very rude and unpleasant so asked to speak to management she disregarded me and said have a nice day and your claim is still denied then hung up on me. I work in sales and nobody should be treated this way when spending their hard earned money to keep your business open. I will be sure to pass this along to any customer I meet and everyone I know in the construction field so they do not have to be treated like this over someone trying to rip them off. Do not buy Pergo flooring...
Date created: 2019-07-19
Name: mike harris
Location: 78645 jonestown
1 out of 5
"They don't stand behind their warranty or their product"
Don't waste time or money on Pergo / Mohawk flooring. They have their own inspectors and make their own conclusions when it comes to warranties. We used required underlaiment and they said that was what caused the "popping" noise, not the flooring.They are unethical and don't stand behind their product. Don't buy it.
Date created: 2019-06-05
Location: Temple, Texas
1 out of 5
"Does not honor claimed warranty!"
Purchased, acclimated, and installed by licensed professional. After 5 months experienced defect in 1 plank, confirmed by professional inspector. Mohawk denied claim claiming chip or impact damage without even inspecting onsite. Photos and close inspection indicate otherwise. Avoid this product if warranty matters to you!
Date created: 2018-12-12
Name: Marilyn Barrish
Location: Brighton il
Model: Red Oak
1 out of 5
I wish I did not even have to leave one star. We purchased our Pergo Red Oak flooring a few years ago. Our problems started within a month when we noticed we had chips on some of the pieces. It is in the kitchen and is starting to curl up on the edges. I am careful with water on the floor and only use Swiffer pads to clean it. I am very embarressed when anyone comes over and sees this floor. We purchased it at Lowes and used their installers. We are in our 70's and thought we would never have to spend money on the kitchen floor again. So disappointed.
Date created: 2018-11-23
Name: Rafaela Smith
Location: 67Argent Drive Highand NY 12528
1 out of 5
"Pergo / Don't stand by product"
Lowes sold me an installed a Top of the line Pergo floor that has a manufacturing defect because the decor paper did not reach the ends of the planks.
I had this floor installed 2 years ago and the date after I called the store and I told the girl I charge of installation department at the Poughkeepsie store that the floor looked different from any other Pergo floor I seen so she said the was going to send the installers back to check a couple days later the called and stop and said the installation was ok . I believed them. I spend very little time at home since my husband was very gravely I'll a the VA hospital, I spend 10 to 12 hours a day there. After my husband death I notice my floor was looking worst and in August I went to the store they said since it was 2 years they could not do anything to call Pergo, the told me I had to go thru the store . After many demands from Pergo made all receipt, pictures of the boxes pictures of the floor the finally send a 3rd Party inspector and he found the floor was defective also the blame the Bona laminate cleaner that I was told to use at Lowe's and the display is by the flooring. Now Lowe's said I should it reported with in a year and o told them I reported the day after the installation and I was told the floor was ok . They said to me they do t have it in their notes. I am not a liar they can call the installers they live in PA Allentown and the probable remember or the girl that was is the person that took care of installation scheduling. I want my flooring replace or repair . Pergo and Lowe's are not standing by that they care for their customers and I am a widow of a veteran and been ignored.
Date created: 2018-10-06
Model: Pergo Outlast
1 out of 5
We looked at several laminate flooring options. We thought pergo outlast was the best. After installing, by following the instructions to the tee, the floor separated. I called Pergo/Mowak, they sent out a third party inspector to inspect the floor. Of course, they blamed us for everything. They did not cover the floor.
Date created: 2018-05-17
Name: Upset Pet Owner
Location: Winchester, Va
Model: Pergo Max
1 out of 5
"Not for per owners!"
We had a washing machine run over with water and flood our basement which had laminate flooring in the affected areas. Was looking for laminate flooring to replace what had to be taken out. Our previous laminate was a champ and could handle any pet issues, including urine accidents, so when we were told, "This is what you want for pets" and saw the Great Dane on the display images with the floor we were sold. Big mistake! The floor may look pretty but apparently it does not hold up at all and will bubble up at the seams from any water contact that is on it more that a minute. Our beautiful jew Kona color floors have quickly turned in to a bubbled mess in spots and a very upsetting reminder of Pergo's false advertising. We payed for a brand new floor that should have met our needs as pet owners but instead we threw our money away on a product and company that is not honest or reliable. Run in the opposite direction! Furthermore, I see that they just came out with some new line that is exclusively marketed as waterproof for pets but can I really trust them based on this previous experience? I don't think so.
Date created: 2018-04-30
1 out of 5
Ever since we got this installed we have had nothing but problems with it. The floor creeks you can see where the pieces are put together it has bowed in some places. Pergo Is Not standing behind there products. We absolutely hate the flooring that we got.
Date created: 2018-04-26
Name: Chris B.
Location: Greenfield, New Hampshire
Model: Hardwood Pergo Floor
2 out of 5
"Pergo Hardwood Flooring"
We just built a new house and the whole house is done in Pergo Hardwood Flooring. Looked nice to start with but we have found that it scratches and dings very easily. We try to walk with socks most of the time but even a small pebble tends to gouge it. I have never seen hardwood show wear like this. I thought this was Hardwood not something like Pine at the price we paid for it. Would not recommend it.
We had Pergo Laminate Flooring in our last house and it held up beautifully.
Date created: 2018-04-12
Name: Mike Ross
Location: Foley, AL
Model: Pergo Max 12mm Amber Chestnut
5 out of 5
"I Couldn't Ask For More"
I purchased two rooms (great room and hall to bedrooms) of Pergo Max 12mm Amber Chestnut laminate flooring, installed by Lowe's in Foley, AL. The floor has been installed over 8 months, and I couldn't be happier with the product. I only dry-mop the floor and have never used a cleaner on it, other than a very dry wet wiping.
As an experiment, I placed a piece of the off-fall laminate (left behind by the installers) in a sink filled with water. I allowed the off-fall to remain in the water overnight, then removed it to dry. The off-fall dried out without any signs of warping or discoloration. In fact, there are no noticeable changes in the flooring.
This experiment has convinced me that, under normal use, the laminate floor will be around for several years to come.