Consumer Reviews of Mullican wood floors

Mullican flooring logo
Popularity:
#8   of 27 brands of wood floors

30% of customers recommend
2.5 of 5 stars 81 reviews with a 2.5 average rating
  • Very Satisfied
    23
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    52

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

Read more about Mullican wood floors
123456789Next >>

Date created:
Name:
Location: DYER IND
Model: Oak hard wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst customer service ever"
I had several planks splitting and splintering and they said its a natural wood this happens claim denied. Do not buy flooring from this company!


Date created:
Name:
Location: South Carolina
Model: Castillian

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mullican poor quality control"
T&G planks. Several defects of finish can be expected. A significant number of boards will have knots with a dark filler that have an unacceptable appearance. Order about 35 percent more material to allow for unusable boards. The milling of the boards was otherwise good. Mullican also makes Blue Ridge Hardwood Flooring for Home Depot which has this finish problem, as well as a very thin wear layer.


Date created:
Name:
Location: waterford, ct

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"No warranty"
They are not responsive to problem and just tell you to go back the whom ever you pruchased it from, The President has a no service attitude. We redoing another home and I would not use this product or this company.



Date created:
Name:
Location: Pittsburgh, PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"They do not honor their warranty! Buyer Beware!"
I purchased Mullican engineered hardwood flooring and had it installed on the entire third floor of my home five years ago. One random board started flaking after three years. All of the surrounding boards and all of the other flooring was fine. Two years later, another board in a different location started flaking. Since this flooring is supposed to have a 25-year warranty, I contacted the company through Lowes, where I purchased the flooring. Mullican responded that it will not honor the warranty since they feel the damage was caused by excessive water. They came to this conclusion without anyone looking at the flooring. Furthermore, this is a barely-used third floor of the house and there has never been water on the flooring since it was installed. The fact that the finish is flaking on two random boards that aren't anywhere near each other tells me that this is a manufacturing defect. If there was some kind of sitting water problem on this flooring (which there has never been sitting water on my third floor), one would think that there would be multiple boards damaged in one location rather than two random boards in two separate rooms of the house. They just don't want to honor their warranty. Buyer beware. Garbage product and they won't honor the warranty.


Date created:
Name:
Location: Florida
Model: Mount Castle

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Best choice for engineered wood flooring!"
We have been so very pleased with our gorgeous white oak flooring from Mullican. We've been in our new construction home for 6 months, and the floor is holding up beautifully so far. They're very durable, even with two active boys. They clean so easily, but even if I don't get around to cleaning them as often as I should, they still look brand new. The Autumn Bronze color (from the Mount Castle line) hides dirt very well! We have received numerous compliments on the appearance - everyone who comments loves the graining/texture and the wide plank style. We couldn't be happier!


Date created:
Name:
Location: newtown square, pa
Model: Muirfield

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Looks great, less waste"
We just had mullican Muirfield golden maple hardwood installed throughout our kitchen, dining room, foyer and hall, about 450 sq. ft. we decided on maple because we didn`t like the grains in oak wood. after doing research on maple, we decided to purchase from a local supplier, pro-source wholesalers, as opposed to home depot, lowes, or other `budget` stores. many reviews that were negative toward this brand seemed to have come from these stores. though not our first choice, the Muirfield were mostly long pieces with very little waste (cracked or poorly stained).we even had a full box left over. after bargaining with pro-source, we got a very reasonable price. it`s the first hardwood we`ve had installed, so hopefully it`s a lasting product.


Date created:
Name:
Location: Yankton,SD
Model: Knob Creek

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Read before buying"
We had about 1000sq/ft of the Mullican Knob Creek 3/4" hardwood installed in our home last October. Within a couple weeks we noticed gaps starting to emerge between many of the planks some of the gaps were up to 3/16". The installer came over and had never seen anything like it, you couldn't sweep the floor because all the dust/debris would go into the gaps. Then the Mullican Rep came over and the first thing he said was "You must be chasing the golden goose." I wasn't happy about that since it was a brand new floor and it looked terrible. He then said he never saw the gaps that large and asked about the humidity level in the house. Thankfully we have a whole house humidifier so the humidity was always a constant. A few weeks later he came back to check the flooring again as he forgot some of his equipment the first time. We didn't hear anything again for over two months then installer received a letter stating it was a humidity issue and the claim has been denied. The humidity in our house is set at 35% in the winter and 55% in the summer. We are very unhappy with the product and it has to come out, I would stay very far away from this company.


Date created:
Name:
Location: Angola, NY
Model: Mullican Muirfield Solid Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Color Change"
Purchased this gorgeous flooring over 5 years. No problems whatsoever with durability and finish. Then, unbelievably, Mullican did a tint change. So suddenly, dark chocolate became a milk chocolate floor. Why would any professional do that? If you arenít making dark chocolate anymore, discontinue it and give your new tint a new name. After purchasing this flooring 4 times and always getting the same flooring, who would expect them to totally change it & keep the same name? Mullican has done Nothing for us as we waited over 6 weeks in the middle our project for what we were assured would be a resolution. After using Mullican in our dining room, loft, upstairs living room, three walk-in closets, our downstairs living room now has flooring in two totally different tints. We will be selling and moving. Our new home will be full of brand new hardwood floors. None of that flooring will be Mullican.



Date created:
Name:
Location: Edwardsville, IL
Model: Hillshire Oak Saddle 3/8 x 5 eng

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Product and Customer Service"
I am a single individual without pets. I purchased an engineered hardwood because traffic on the floor is at a minimum. I will pinpoint my issues: 1. Splinters on the edges of the hardwood catch mop fibers 2. Cracks (for no reason under rugs), indentations, and punctures due to a heeled shoe (not spiked heel for which the warranty doesn't cover. Yes ladies, you can not wear high heels on this flooring!) 3. I had over 50 pictures/areas that were identified for a representative to review. He took less than 5 minutes to look at my defects without asking me anything or seeing all the areas. He said if he couldn't see at least 10 defects from eye level I wouldn't have a case...apparently he needs glasses! 4. There has been nothing but a run around from the get go to file a claim. Horrible customer service I wish I could post pictures...but I'm sure there is a reason why I can't. Do not buy this product!


Date created:
Name:

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Excellent service and product"
Love our new floor! So happy!

123456789Next >>

Find Flooring Installers
My zip code is:
How to Buy
Flooring Reviews
Flooring Materials
Flooring Brands