Consumer Reviews of Mohawk wood floors

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Popularity:
#24   of 28 brands of wood floors

13% of customers recommend
1.5 of 5 stars 121 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    98

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: California
Model: Gs100

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective and not as advertised"
Do not buy this laminated floor, is supposed to be easily installed and believe me, this trash floor is the hardest thing i had tried, it is really hard to put boards together, also once installed withing days days floor starts warping even with no moisture around, tried getting a refund and this stupid company makes up any excuse to not honor ther lifetime warranty, it took them almost 2 months to tell me they would not honor warranty and on top of it they don't even inspect the floor themselves, they make you take pictures whichvis not the same as being there yourself, i forgot to check for reviews on this trash and ended up regreting it.


Date created:
Name:
Location: Cumming, GA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Weathersby 5" graphite handscaped hardwood floors"
We have weathersby 5" graphite handscaped hardwood floors as we were told since we were on a slab not to get real hardwood. They selling point was with a dog they will not show scratches which so untrue! These floors are so awful. If you have a pet, live in your home or have children do not install. They are so cheap looking, scratch extremely easy and you cannot have them refinished. Once installed you instantly see how cheap and how fake they look. After the first few months we had noticeable scratches that cannot be sanded out or removed. Its now been 5 years and they look so worn and the only solution is to replace the floors! Total waste of money!


Date created:
Name:
Location: Woodstown NJ
Model: Tecwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Just garbage"
I was told by the contractor who built my addition that since it was on a slab I needed engineered wood. Mohawk tecwood was recommended. This stuff is pure garbage. Before the room was even finished and used, the floor was scratched everywhere - it would scratch if you even looked at it. I reported this and mohawk sent out a paid for consultant who deemed it not defective. Now, after less than 2 years (during which I have never even allowed my dogs to walk on it) the floor is scratched beyond repair. It will need to be replaced and the company does not stand behind it. Do not buy this flooring.



Date created:
Name:
Location: Byhalia, Mississippi

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Flooring! Do Not Buy"
Although the beauty of these floors are something, but after you spend the money lay the flooring and give it time...They start peeling in spots even that are not high traffic areas. The website says basically don't wet mop but thats almost impossible because you see every drip on the floor. So mine looks scratched, severely peeling and dirty all the time! They are horrible! do not buy Im telling, ya you have been warned!


Date created:
Name:
Location: TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Quality"
Do not purchase Mohawk flooring. Our home is 2 years old and our floors look like we have lived here for 20 years. They are not durable at all. They scratch like crazy and the top layer is actually peeling. We had an independent inspector come out and even with his input Mohawk will not stand behind it's own product and replace the damaged boards. The product is marketed by new builders (Darling, don't buy a Darling home either) as "bullet proof". If it can't withstand steam from a dishwasher or a dropped ice cube by the refrigerator, then it should not be installed in a kitchen! Don't ever buy Mohawk.


Date created:
Name:
Location: FL
Model: Graphite Birch 32509-92

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't You Do It!"
We bought a new build from a prominent builder here in South Florida. We lived in a house with engineered flooring that was absolutely gorgeous so we did not think anything about it this time around. This house was finished in January of 2017 and we moved in. A year and a half into the home, the floors started to bubble and crack on the ends, with swelling and cracking along the edges, with serious gapping and shrinking. The wood veneer is not just fading but disappearing and turning into this ugly muted delaminating grey. Right now, we are enduring the runaround between the builder, installer, and of course Mohwawk who has denied my claim. Since this was a $20,000 upgrade, I am going to fight them down to my last dime. My advice to anybody reading this, if you walk into a model or and as-built, please make sure that the floor is not Mohawk. If it is, do yourself a favor, head for the door! I have been reading their reviews all over the land of "Made In America" and there are a lot of bad reviews across the nation. For anybody reading this, maybe we need to deal with this collectively. I will be speaking to an attorney on Monday.


Date created:
Name:
Location: Arvada CO
Model: Solid hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do Not Purchase"
While I spent $15,000 on the Walnut Hardwood flooring from Mohawk - and spent more (then say just going with oak planks) with the hope it would last, three years in I can say it is junk do not spend your money on it. It scratches like crazy, and the scratches are white on dark wood. Even my cats can scratch the floors that is how soft they are. Everything either dents them or scratches them. I had Mohawk (or contractor they sent) out and they gave me a song and dance about it being installed correctly so .... Nothing. So the warranty is a sham. A Sham. Did I mention it was installed in a large room and in winter the boards shrink so the seems pinch our feet. We hate these floors. I have never actually purchased something that cost this much that I hate - But I hate these horrible Mohawk hardwood floors. I need new carpet in the rest of my house. I hate how these Mohawk floors have held up so much that the brand is now dead to me. Take my advise go anywhere else.


Date created:
Name:
Location: Illinois
Model: Windridge Hickory Espresso WEK27

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Bad floor"
We purchase our home about three years ago. The floor was awesome initially and then it just started fading and peeling. I'm in the process with the installer to see if they will replace parts of the floor that are fading and chipping. We have a dog but her nails are kept trimmed. Now the floor is fading and does not have a shine no matter how many times you clean it.



Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The Worst Quality"
I have had my Mohawk engineered hardwood floors for 7 months. It scratches like crazy, I cannot even vacuum it. I am so upset and spent over $15,000 on it. Looks worse than my old floor.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible Service"
We ordered about 2200 sq feet of flooring, and paid for delivery to our home. Upon delivery, the flooring was not the same as the sample we have. It seems that the mohawk sample was mislabeled. This by itself would not have been a big deal, but we are now going on close to two weeks, and the only resolution that has been presented by mohawk is that we can pay to have it shipped back to the warehouse, and they will waive the restocking fee(only if we buy mohawk again). Since the wrong floors have been delivered based on a Mohawk sealed sample, we are contesting the charges with our credit card company. In the interim, our home is in complete disarray. When you spend tens of thousands of dollars on a product, the company should at a minimum have some sort of concept of customer service, especially when the error falls on them. You have many options when purchasing your flooring, I would advise you to stay clear from this company. I cannot comment on the quality of the flooring since we cant even get past the horrific management/customer service.

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