Consumer Reviews of Home Legend wood floors
Popularity:
#23 of 28 brands of wood floors
12% of customers recommend
93 reviews with a
1.5 average rating
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Very Satisfied
12
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Somewhat Satisfied
0
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Neutral
0
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Somewhat Unsatisfied
7
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Very Unsatisfied
74
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2013-09-30
Name: Andrea
Location: Medina , OH
Model: Maple Salinas
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"This floor is garbage"
In purchased Home Legend Maple Salinas flooring through Home Depot. I
purchased as it has a 50 year residential warranty. I had flooring
professionally installed in my kitchen in approx November of 2012. The
floor never appeared to be clean. After contacting the manufacturer I
was given ridiculous cleaning instructions which included using rubbing
alcohol and water, denatured alcohol with water. Neither worked. Floor
has a constant film on it and looks terrible. On top of it, the edges
are raised in numerous areas and chipping is present in areas with
little to no foot traffic. It looks terrible. The flooring in my living
room is 8 years old and it looks far better than my Home Legend flooring
which is less than a year old. I have contacted Home legend who after
much complaining by me sent an inspector to look at it. Once again Home
Legend accepts no responsibility for a sub par product. I will be
removing this poor quality floor and never purchase another Home Legend
Product. They may as well have a no warranty policy because their
warranty covers nothing. Do not purchase this poorly made flooring.
Date created: 2013-09-27
Name: Kay Peters
Location: Solway, Mn.
Model: Woven Bamboo
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Disappointed"
We are extremely disappointed with this hard wood. We were told that
it's one of the toughest floors you can buy. It came with some defects
on it's own, but if something moves on it there are scratches. I'm
satisfied with the color but not how easy it scratches. We had two rooms
done with this flooring and were thinking of doing our living room with
it. But I think I will go in another direction. The price was very good
but the floor is not. Thank You, Kay Peters.
Date created: 2013-06-13
Name: F. Daly
Location: St. Charles, Mo.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"3-1/2"clk-hs gunstock oak 20.71sf"
Had engineered wood floor installed by a lic. 30 yr. Exp. Prof. Flooring
expert in 2010. Sent a letter to your office explaining problem with
floor with no response from Home Legend. Then talked with Home Depot
where I bought flooring, who advised me that you would probably would
deny claim under the heading of "installed wrong". Sure enough, that
what you did and without even addressing part of the claim concerning
wood fading {installation?} This being a floating floor that a junior
high school kid could install by the way. After 3 prof. People look at
this floor, they all say that in no way would sliding wood together
cause edges to curl. This company is one of the worse I've ever come in
contact with in over 40 yrs-very bad pr. Home Depot ought to kick you
people out totally.
Date created: 2013-05-16
Name: Donna Richards
Location: Miami, Fl
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Bamboo interlocking"
My husband and I purchased home legend from Home Depot for our entire
home. 1 month after installation there is chipping in 2 rooms and
various scratches to the finish. Mind you, we do not have pets or heavy
traffic. I warn any one considering this product due to its warranty (50
year residential). Reconsider it! We are left with $ 7,800 destroyed
wood floors. The floor literally scratches from passing a vacuum over
it. I certainly believe anything else would have been better.
Unfortunately there is no area to post pictures here. They are pretty
impressive.
Date created: 2013-04-12
Name: J & D Ralston
Location: Port Angeles, WA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor quality finish"
The finish on the strand woven sapelli bamboo flooring is awful. We
bought the dark finish; being told by the salesperson that it had a very
hard finish. It scratches so easy and the stain/coating is so thin that
the natural color underneath shows everywhere. Dealing with Stacie @
"customer service" was unpleasant and based on that conversation we feel
will be unsuccessful in coming to a resolution.
Date created: 2013-03-08
Name: Verydissatisfied
Location: Chantilly, VA
Model: High Gloss Oak Gunstock 3/8 in.
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"DO NOT PURCHASE!!!"
High Gloss Oak Gunstock 3/8 in. Thick x 4-3/4 in. Wide x Random Length
Click Lock Hardwood Flooring (24.94 sq.ft./case)Apparently, the
manufacturer Home Legend, does back up their 55 year warranty for
defective products. Actually, I?ve had this product for less than a
year and noticed little dents throughout it where I have walked. The
only thing I can figure is my heals have caused this. I am 105 pounds.
No wood floor should do this. I've had three contractors look at it and
agree this should never have happened and should absolutely be covered
under warranty! What hardwood floor does this? Apparently Home
Legend?s. I was told by Home Depot I have to contact Home Legend. Home
Legend sent me back to Home Depot to open a claim since they do not
deal with the public. That?s fine. I explain to the second Home Depot
representative and he opens a claim and lets me know a representative
will be calling me to come review my claim to submit pictures to Home
Legend. This takes place and I follow up with Home Depot to see what
the next steps are. To my shock, I am told the claim was declined. I
then get a story well I have to wait for Home Legend to send me a
letter with the details as to why it was declined. I have no contact
with them why aren?t they sending it to both Home Depot as well since
I am required to go through you Home Depot. After two hours of being
shuffled around. I get to another person that asks me what I want. I
want my floor to be repaired, replaced or refunded for the products
purchased and installation cost. I hear from Home Depot ?well Home
Legend denied the claim.? I?ve had 3 contractors look at this floor
and verify this should never happened it has to be defective. They are
now making a claim with their insurance company Secgwick and can?t
tell me anything but we have nothing to do with it now you have to deal
with Secgwick and we can?t tell you one thing about how it will work
at all. Really I spend over $3,000 on a new floor that is defective and
this is the customer service I receive Home Depot. This is
outrageous!!! You are selling a defective product and providing
customer service at all. I will never purchase a thing at Home Depot
and certainly not purchase a Home Legend product. Lowe?s, I look
forward to being a frequent/loyal customer!
Date created: 2013-02-24
Name: Gary
Location: San Diego, CA
Model: Handscraped Hickory Tuscany
Satisfaction Rating:
Very Satisfied,
5 out of 5
Review:
"Hand Scraped Hickory Tuscany - ClickLock. GREAT!!!"
Contrary to some of the other reviews, our experience with the
Handscraped Hickory Tuscany by Home Legend has been flawless.
We purchased the flooring AND installation from Home Depot. The flooring arrived at the local store in a week. I picked it up and took it home. It sat for 5 days; then the installers showed up. They leveled the floor (we laid it over slab at ground level) and although the floors were only slightly out of spec it took 8 bags of cement to make a 250 sq ft area level. It dried in 2 hrs. They put down the underlayment (pink plastic with white styrofoam pellets and left. The next day they installed the floor over the underlayment. No issues whatsoever.
The floor looks beautiful; I've already dropped all sorts of stuff on it with hardly a dent or scratch (I did have to move all the furniture back in!). It feels great to walk on, doesn't make ANY noise at all.
The installers commented on how nice it looked; in fact, one of them actually cut out the name from the box so he'd remember which style it was.
I got 14 boxes of the stuff; not a single board was defective.
My only complaint is that the moldings used to trim out the install only come in 78" lengths. I could have used a 96" T-bar; instead there is a (hardly noticeable) seam in the T-bar where the two pieces butt up against each other.
I'm quite satisified so far; call me back in 10 years and I'll tell you how well it lasted!
Date created: 2013-01-09
Name: Annie
Location: Kingwood, TX
Model: Tuscan hickory click and float
Satisfaction Rating:
Somewhat Unsatisfied,
2 out of 5
Review:
"Click and float good description"
We ordered around 1500 square feet of Home Legend Tuscan Hickory from
our local Home Depot. Our floors were leveled to within 1/16 of an inch
at extra $1100.00 expense. This is critical to install because without
this step all issues of this defective floor will be blamed on the
installation. Take pictures with level on leveled concrete before floor
is laid to prove noise not due to unleveled or improperly installed
floors. The floor was acclimated for over a week before install and I
hired an independent certified floor expert that happened to be from the
group Home Depot contracts with for floor inspections to do the concrete
moisture test because measure comp came out twice and failed to measure
it according to manufactures guidelines. The first batch was defective
and made clicking, and cracking noise after first half of room was
installed. Was so bad floor installers stopped install. Home Depot store
manager came to my house and ordered install to continue despite the
fact the boards were warped and had damage as described by everyone
else. I called the manufacture to obtain spec for defect. Only after
home legend gave guidelines was install stopped for installers to check
boxes for defects. Almost all was defective. Reordered- same results.
Home legend agreed to keep warranty of floor and pay for additional
expenses to have the click and float glue down installation after
independent inspector stated this would be acceptable. Home Depot
customer service manager over 150 stores was brought in and agreed to
have the floor inspected after one room was laid as click in float
creaked, clicked and clacked despite all install guidelines having been
met or exceeded. It took 3 months to get our floors installed two months
of which including Christmas and New Year's was living on leveled
concrete without any furniture. It was a horrific experience. Good news-
floor after glue down install is beautiful and has held up well after
one year to life with 10 and 5 year old plus all thier play dates.
Summary: if you have the skill to glue this down yourself or are willing
to pay someone to glue it down, skip the click and pay the little extra
for the 1/2 inch. The finish is the same but the 1/2 inch is a much
better product for .50 or less a sq. Ft. Don't buy it if you aren't
prepared to glue it down. Never pay Home Depot to install or any company
that subcontracts the work out bc you will end up in a triangle where no
one takes responsibility. Hire highly credentialed floor inspector to
test moisture content and advise on install process. Will cost you $150
but worth it for the investment you making in floors.
Date created: 2012-12-15
Name: Steve Breault
Location: Londonderry, NH
Model: 8mm flooring
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Poor batch"
I purchased over 500 square feet of the Home Legend flooring. I
attempted installing two rows, which took me almost an hour, because the
planks would not connect properly. I would connect one piece, and
another section would come apart. The interlock system was defective. I
brought an unopened package back to Home Depot and asked the flooring
expert to connect a few sections. He struggled connecting them too, and
informed me that I received a defective batch.
Home Depot reordered another 500 square feet from the vendor, and I specified that I would not accept the order if it was from the same production batch. When I went to pick up the new special order, I discovered it was from the same batch, so I refused to accept the order, canceled my order, and decided to go with another brand. This issue caused a four week delay in my remodeling project. I am never going with the Home Legend brand again, because there is no quality control.
Date created: 2012-08-15
Name: D LEAVELL
Location: noblesville in
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Home Legend bamboo walnut"
Hard to say anything but crap. Wouldn't put this in a doghouse let alone
my own house. Home legend is and has always been low quality floor. A
friend of mine ordered 120 sq ft of their bamboo , actually installation
was a breeze but his wife wanted to add a hallway and some closets. He
ordered enough to just do his master bath. We installed the bath and
ordered the exact same floor to continue into the hall. What we got was
a master bath that is dark walnut, the second order (for the hall) came
in and we were stunned to see that the color was not just off a little
but not even in the same ballpark .bath dark brown and hall was light
cherry color. We called home legend and we were told that there is no
guarantee the color will be the same no matter what, they just cant do
this. Did I mention that we ( my buddy and i)have worked in the hardwood
floor industry for over 25 years and Home Legend is the only hardwood
floor company that cant and wont guarantee their floors . we are
battling with them to get all our money back plus labor. I have called
11 hardwood manufacturers and all have seen our pictures and all said it
was totally unacceptable and at least 4 said it was our fault for
dealing with , their words " the worst flooring company in the united
states" I am starting to believe this , nothing but complete morons
working their well at least answering the phones. Dont give them a dime
, a dirt floor would be better!!!!
