Consumer Reviews of Bruce wood floors

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Popularity:
#20   of 28 brands of wood floors

17% of customers recommend
2 of 5 stars 135 reviews with a 2 average rating
  • Very Satisfied
    21
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    11
  • Very Unsatisfied
    100

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Richmond, VA
Model: 3 3/8 Bruce Springdale Gunstoc

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Cabin grade flooring"
My floor has held up very well. Even my dogs toenails did not hurt it. I bought the cabin grade of flooring or 2nds and it looks beautiful. In the next 6 months I plan to have a coat of poly to seal it permently.


Date created:
Name:
Location: PA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Definitely not what we expected"
We put a Bruce hardwood floor in our home 7 years ago. It just my husband and I live here. No shoes are permitted on in the house. So how the hell can anyone explain the stain just coming off? We have mark's all over where the stain went missing! This floor is garbage!! If you know of a class action lawsuit against Bruce, please lady all of us know. Thank you!


Date created:
Name:
Location: Stillwater, Minnesota

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Home Depot Installation"
We are are busy parents that just sold our old house and bought a new house. We bought wood floors from home depot as a special gift for our upcoming anniversary. We did our research on hickory wood by looking at their display and talking to their employees. When we got our floors installed it looked busy and didn't look anything like their display. Display doesn't show blonde parts of wood. If it did, we would have never gotten it. Also the craftsmanship was very poor: fingerprints on the freshly walls, blemished parts of wood installed and a terrible trim job done.



Date created:
Name:
Location: New Jersey

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Disgusted"
We had the floor installed in July. Within a month, nicks and scratches. We do not wear shoes in the house or have kids. We work hard for our money and want what we pay $$$ to look nice and last.


Date created:
Name:
Location: Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality & They Do Not Stand By Their Warranty! Stay Away!"
Our floors have the finish worn right off where the grain is higher, it is under 5 years on a 25 year warranty that specifically states "we warrant to you that for the period indicated (25 years)The finish on the covered product will not wear through and the finish will not separate from the flooring, under normal household use and when maintained within accordance of our recommended maintenance guidelines". They denied our claim stating it's a "high traffic" area. We are a single family home, there is no "high traffic" here, it's just normal household use! Then they said it could be due to "maintainance or excessive moisture intrusion". We used only Bruce hardwood floor cleaner and there is no moisture, it's nowhere near any moisture. This is unacceptable, I also see other reviews with the same issues. Do not use this companies products. They do not honor their warranty, even when it's clear their product clearly has a problem. Shame on them, I will be taking this further! Run far far away from this company & their products!


Date created:
Name:
Location: PA
Model: Yorkshire/Sahara Color

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Horrible!"
We bought Bruce Hardwood flooring to put in our house after ripping out wall to wall carpeting. We paid a flooring company to install it. The initial look of it is nice, however, not a couple of months in and we started noticing that we were getting small splinters in our feet. My daughter actually got a HUGE chunk of splinter in her knee when she knelt down and slid on the floor (innocently, not rough housing). We do not wear shoes in the house. We do not have pets. We use appropriate cleaning methods and felt furniture pads to keep the furniture from gouging the floor. We are finding splintered edges in non-high traffic areas, as well as the main walk ways. We also have boards with powder post beetle holes in them. The installer brushed it off when I called him ("Oh, who would notice that anyway?" - Um... ME! The homeowner who paid for quality product and quality workmanship/installation!)... his guys should NOT have put those boards in... and honestly, those boards should not have been sold, period. We are NOT happy with these floors, especially for the money we paid. I would not recommend Bruce Hardwood Floors to anyone.


Date created:
Name:
Location: Eagle River, AK
Model: Gunstock

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"A nightmare to install"
We have used Bruce hardwood flooring in the past and were very satisfied. We are in the process of installing Bruce Hardwood in our new home. What a nightmare. Opened one box and it contained nothing but short pieces under 12" in length. Many pieces were damaged with black marks and cuts in the finish. Other boxes contain warped pieces, pieces missing the grove in the edges. We had to return boxes and get replacement. Laying this floor is taking forever! I would not recommend Bruce.


Date created:
Name:
Location: Pittsboro, NC
Model: ABC5710P

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Products"
We purchased 2400 sq ft and 80% was warped and cupped. Then Lowes would only do an exchange and the next batch were different widths, had inconsistent tongue and groove depths and had entire boxes of 6 inch and one foot long pieces resulting in over 50% spoilage in total. This is the product ever and cost us weeks in delays in our construction and thousands more in installation costs. More importantly Bruce won't stand by their product and you are at the mercy of your retailers return and exchange policies. I decided on Bruce because they were a well known brand and made in the USA. Its disappointing that American made product has such poor quality and worse customer service. I would never buy this product again nor will I recommend it to anyone.



Date created:
Name:
Location: CA
Model: Plano Marsh Solid Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Just Scraps Total Junk"
Ordered and picked up 9 cases of plano marsh hardwood flooring. After we lugged the cases into my house I opened the boxes to find a bunch of scrap. 90 percent is under 1 foot long. The few long boards are scrap - not milled right, black marks in the finish, groves falling off, ends not cut right etc. My father was in the hardwood flooring business and used Bruce hardwood and Armstrong products for 40 years. They should be ashamed to try and sell this stuff to people. Now we have to load it back up and take it back. What a bunch of BS this is. Cant believe Bruce hardwood has fallen this low. Believe the other reviews and dont buy this junk.


Date created:
Name:
Location: Tacoma
Model: C134 oak 3/4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Why so many short stuff"
Hi I've been a carpenter for over 40 years And of use this product quite a lot used to be a good product quality has gone down so Dematic Lee so many short little tiny pieces in this you could not make money installing it I do not understand the need to put so much short little pieces of the then you need to make more money off of my back I will never buy this product again I know a tremendous amount of people in the industry I'm gonna let the know how nasty This is I'm gonna down play at every chance I get that everybody know Help happy this product deals but iam sure everyone has notice i well look for someone else sad

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