Consumer Reviews of Bellawood wood floors
#13 of 27 brands of wood floors
24% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2018-01-04
Name: B. Leonard
Location: Wilkes Barre, PA
Model: Brazilian Cherry 3/4x3-1/4 Floor
1 out of 5
"Bad Milling/Poor Quality Flooring"
We purchased 55 boxes of Bellawood Brazilian Cherry 3/4x3-1/4 hardwood flooring. Nineteen of the 55 boxes have boards that measure anywhere from 1/16" to 3/32" difference from one end of the board to the other end. That's 35% of the boards that are not usable. Of the remaining 65%, each box contains at a minimum of four different widths of boards (3-1/4, 3-1/6, 3-1/32, 3-1/2). The boxes of flooring were kept in a climate control environment since delivered. The contractor is forced to measure each board which is a time consuming process but necessary due to the poor quality of the cuts. The milling defects in the 55 boxes equate to approximately 75%. The Bellawood/Lumber Liquidator website and Lumber Liquidator states to expect a 10% allowance for milling/finished defects... 75% defects is unacceptable. The milling of Bellawood flooring is of poor quality... period! Lumber Liquidator in Wilkes Barre, PA was of no help what so ever... in fact they refused discuss the quality of the flooring or any problems encountered with the difference in widths/defects.
Date created: 2017-11-25
Name: ken ingersoll
Location: Vallejo Ca
Model: Natural Hickory
5 out of 5
"Not a professional"
I will start off by saying I don't understand the negative reviews. I am not a floor installer but I am handy. Had no problems, purchased equipment to install the floor. YouTube videos and advice from the store, all went well. Took longer than if it were done by a professional but it was a great Father & Son project.
Date created: 2017-10-19
Name: Deborah Marfoglia
Location: Buffalo, NY
Model: Australian Cypress
1 out of 5
"Worse Flooring Ever"
Purchased this flooring for my kitchen, wanted the flooring that was already treated. Installed floor and immediately had scratches putting the refrigerator back in its place, using moving material. That was day #1, day #2, moved kitchen table and chairs back in kitchen, scratched entire floor. If anything goes drops on this flook, immediate dent in flook. My floor is a terrible mess. I wish I would have read the reviews before purchasing from Lumber Liquidators. It will be my mission to get my money back!
Date created: 2017-08-19
Name: Linda Nelson
Location: Crescent City, CA
Model: Natural hickory
1 out of 5
"I wish I had found this page before buying"
This stuff cost quite a bit more than the typical wood floor. Plus it was supposed to have a lifetime warranty. The wood is very pretty and our installer did a wonderful job.
But now we're seeing cracks in the boards that weren't there when we installed it. The installer rejected a lot of boards for just this reason and was careful to inspect each piece he put in. The cracks have sharp, raised edges that could cut skin. I wrote to Bellawood and sent pictures.
Months later, their response was "that's not covered by the warranty, tough buns, hire someone to repair it".
So just what does this wonderful lifetime warranty cover? Nothing.
I am seriously wishing I had gone elsewhere.
Date created: 2017-07-20
Location: Virginia Beach, VA
Model: Hickory Hardwood
3 out of 5
"Lots of waste"
Yes, it's nice looking, but they include too many short pieces in the boxes, which leads to tons of scrap. In other words, rather than include all long boards that you can cut yourself, they include short boards so that you'll be forced to buy more boxes. Sleazy! Do not waste your money. Buy from a more honest company.
Date created: 2017-06-25
Name: D Schuelein
Location: Yorktown, Ny
Model: Prefinished select oak
3 out of 5
Should have checked these reviews before buying. We did our entire 1st floor in the prefinished, select grade oak in 2012. The finish and color have held, no complaints there, but the wood seems to dent if you stare at it too hard. We have hundreds of small scratches and little dents and I'm not referring to furniture- no pieces have been mined and all are on felt pads. Disclaimer that we do have small children who play on the floor and drop there plastic toys and cars, but they also do this at their grandparents house (who watch them all week) and their floors look great. They had older oak floors, not Bella wood, that were refinished 15 years ago the traditional way.
Date created: 2017-05-26
Location: Milan, MI
2 out of 5
Bella Hardwood flooring. Here is my honest review. We installed the Bella Hardwood Matte Finish Brazilian Koa color. It is truly beautiful. But the finish on the flooring is really hard to see (as it is not the glossy) so we put a piece in our floor that had a manufacturing defect as it was not fully coated in the clear coat. Now since this has a 200-year transferrable warranty we thought it would not be a big deal. Well it is. The standard response from Lumber Liquidators (which I believe is the same as Bella Hardwood, as I e-mailed Bella, but received a response from Lumber Liquidators), was take a sample to a local paint store to get it matched and apply. Is it wrong that I do not want to pay more for this floor and that I do not want to take to our paint store to get it matched? I think so. I complained a bit and filed a claim, where we had to submit all kinds of pictures and proof. They came back saying the same thing. I am frustrated with them as all I wanted was a little bottle of the stuff they put on to coat the one piece that was a manufacturing defect and so it would match the rest of the floor. Since I am frustrated, I am writing this so other consumers do not have this same problem.
Date created: 2016-12-12
Name: Jeanette DiAnda
Location: Lake Forest, CA
1 out of 5
"This is junk"
We have a Bellawood floor that I'm researching how to strip the finish.
The reason we bought Bellawood was the 50 year warranty. The warranty is
absolutely, I mean absolutely worthless. Any problems and it's either
the installers fault or the homeowners fault. We did our entire house in
Bellawood in 2007. Every room, every single room has deep scratched and
light scratches that cannot be repaired. Every stick of furniture has
had felt pads on them the entire time. We had cheap parquet floor for
years that just got better with age. Bellawood continues to look worse
and worse and worse. $14K down the drain.
Date created: 2016-09-23
Name: Bryan E. Brooke
1 out of 5
"Don't buy it"
Twice in a year after being installed I have had water leak onto the
floor only to have the floor warp so badly I have had to replace large
sections. The first was int he kitchen where the dishwasher simply
overflowed. I mopped up the water immediately (as I was stand there when
it happened). The second was when water got under the floor at the
linoleum mating surface to my Mud room. Every time I put a new repair
down I put water sealer on the back of the floor to prevent re-
occurrence. This is the most moisture sensitive wood floor I have ever
seen and I would not recommend this product to anyone, unless you seal
the raw wood back prior to installation. Something Bellawood should
consider doing from the factory...
Date created: 2016-07-20
Name: David P
Location: Sun City West AZ
Model: Hickory Engineered
1 out of 5
I installed Hickory Engineered Bellawood in my mother's home in 2013.
Looked great but last year, she noticed large cracks developing in the
outer edges of the flooring. I had a great contractor who for over a
year tried to work with Bellawood to cover this obvious failure of their
product. They tried every angle to place the blame on the contractor or
my mother. After a year of continued accusations against my 83 year old
mother, they finally ruled that because she kept the home warm in the
summer (82-86 degrees), this was the cause of the failure. They are
crooks with a worthless product and prey on senior citizens!