Consumer Reviews of Shaw carpets
Popularity:
#8 of 18 brands of carpets
18% of customers recommend
244 reviews with a
2 average rating
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Very Satisfied
37
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Somewhat Satisfied
8
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Neutral
6
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Somewhat Unsatisfied
14
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Very Unsatisfied
179
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FlooringReport.com.
They do not necessarily represent the opinions of FlooringReport.com.
Date created: 2023-12-13
Name: D. Healey
Location: West Chester, PA
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"NEVER AGAIN"
Had “top of line” carpet with extra thick and upgraded padding installed in September of 2022 and purchased through Home Depot. To say that the carpet is “top of the line” is the worst lie I have ever been told. The carpet has not held up which was installed in my master bedroom and guest room where I only have guests come on weekend occasionally so not lots of use. The carpeting looks horrible did not hold up. The pattern is almost non existent in certain areas of the rug. They absorb dirt like no other carpeting I have seen and the pulling and fraying in areas is ridiculous. I asked Home Depot to stand by them. They said Shaw denied my claim. I didn’t clean them according to manufacturers warranty which is 12-18 months and on high traffic areas like every 12 months. Clearly my carpet is not even 18 months old. It is barely 12 months old and in a bedroom which is not high traffic area since my husband and I both work. No pets. To say the least it was a waste of my hard earned money They have lost my business. They have lost my trust and I won’t hesitate to tell people if they ask what I think of them. This is my opinion of them and from what I have read on this website there are many others with similar issues as mine. I say shame on Home Depot and shame on Shaw.
Date created: 2023-09-08
Name: Beth Lamprecht
Location: 40241
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy Shaw"
We have had our Shaw carpet installed 3 times. Every time it is installed there are holes in it where the machine missed a loop. Holes between dime and nickel sizes. Multiple holes throughout carpet. Shaw refused to replace it the second time. Our installer is battling them. Now our 3rd install of supposedly a brand new roll has same holes! We paid alot of money for their "top of the line" highest quality most expensive carpet. Its being removed for the 4th time and we are buying a different brand.
Date created: 2022-07-10
Name: Joan Bantz
Location: Olympia WA
Model: High loop
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"In tears over customer servicr"
Thought all was well. Sales person was very helpful. Timeline for installation quick. Installer took all day to install and area is very small. I had to leave but my husband stayed. The rug looked great when I saw it. Bit of fuzz in certain areas but thought my dyson would work great. After they left I was relieved. Then my vacuum like sales man said to use without and bristles was used. Up popped 8 frayed areas and one large loop that was pushed down sort of twirled. I immediately told the sales person. Inspector said looked like several issues, not snug, frayed areas and most likely faulty carpet. My husband said he saw a couple cuts from layers that weren’t at piecing but thought was nothing. After one day the sales person said "nothing was wrong enjoy your carpet". I appealed and sent pictures of damage. He then passed on to his manager since was very evident. It has been same response from sales person. Mgr still looking into it. I am still waiting after 3 months. No additional frays but looks awful.
Date created: 2022-05-13
Name: Karen Dudics
Location: Southern California
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Horrible product"
Spent $40.00/sq. yd which sounded to me like a lot of money. However, we were replacing our 20 year old carpet. Now I wish I would have kept the old stuff. Customer Service is horrible--especially Sue Dixon who clearly was not interested in helping us at all. The carpet was installed in 4 rooms and it's me, my husband and a dog. They tried to tell me the dog ruined the carpet with her nails in this one particular spot. Also, where my husband's feet were planted to get up and down from his chair was wearing thin after 6 months. After riding Shaw to get this matter fixed, they offered to replace one room of carpeting however, that did not include installation. Screw you Shaw--I learned my lesson. I'll try a different company and next time I'll look at the reviews first which I didn't think you would have to do with carpet but trust me--You Do. I would Never purchase anything with the Shaw name attached to it.
Date created: 2022-04-15
Name: T
Location: Ohio
Model: Blue back
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Get your stuff together"
This carpet is a nightmare to install, it is the most inconsistent carpet you can lay the same piece a different day and it feels completely different it does not stretch well it takes way to many razor blades to cut and trim it's very stiff and they have tons of manufacturing flaws, no quality control at the plant, Shaw has made carpet fine for years upon years and now these new lines are trash get your head out of your rears and get your crap together.
Date created: 2022-01-26
Name: Ken
Location: Iowa
Model: Platinum Texture Accents
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Starts looking "stiped" and becomes buckled"
Due to the way this carpet is weaved 3 inches at a time the carpet starts to look striped like a zebra or tiger. The pattern is not consistent and uniform. Store manager asked an employee who had also bought this Platinum Texture Accents and the employee confirmed thar her carpet also shows tiger stripes. In addition the carpet has started to buckle in several locations.
In defense of Shaw they have agreed to replace this poor design.
Date created: 2021-12-07
Name: Brenda Head
Location: St. Louis, MO
Model: Dream Weaver Rock Solid II
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Waste of money"
We thought the carpet looked nice from the sample square and purchased enough for 3 rooms six months ago. 2 rooms are never used and the third is our master bedroom. After 2 months the carpet in our bedroom was packing down due to normal foot traffic. It is just myself and my husband, no pets. I'm afraid to vacuum every day because it may harm the carpet fiber. We are so disappointed with this product.
Date created: 2021-11-27
Name: G. Phillips
Location: Indianapolis, IN
Model: 5566G Subtle Shimer3
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Disappointed Customer"
Family room carpet replaced due to removing a wall. Old carpet was also 18 years old but looked great. Shaw carpet was down less than 3 months and noticed "pulls". Thinning carpet and wear very noticeable. Now it is 5 years old and needs to be replaced due to, what I believe, is a defect with the carpet. They sent out a rep to inspect who reported that it is due to my vacuum. No other rooms in house have issues but the Shaw. Will never use their product again!
Date created: 2021-05-27
Name: Ken Wuytens
Location: CA
Model: Caress--Candle light
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't buy this"
We had this carpet installed several years ago, when it was first put in it looked great. My sister, who has done extensive home decorating stated that "It was the most beautiful carpet she had ever seen." However, after 2 to 3 years it shows a lot of matting in traffic areas. It is not stain resistant, and does not clean well. Be aware that if your room is wider than 12 feet, the seams will show as the edges begin to unravel. We were advised to not use a vacuum with a beater bar, supposedly that will damage the carpet. That should have been an indicator to us of just how fragile the "Caress" style is. It continues to unravel along the wall edges and room transitions. We have had it shampooed several times in an effort to keep it from looking stained. This is NOT a carpet you would want in your living room, bedroom or any other traffic area. We will live with it for a while longer before we replace it, it was NOT cheap. Overall, we are very disappointed in this carpet. We do not have pets. The warranty? Well, from reading the other reviews regarding Shaw's warranty service, it seems like a non-starter. Part of the problem is probably the installer. He should have advised us against putting this in rooms that would have traffic. It would look very good in a small room that never has traffic, other than that....
Date created: 2021-01-11
Name: Doug Schlosser
Location: bradenton, fl
Model: EA826 CREATING MEMORIES BLUE
Satisfaction Rating:
Very Unsatisfied,
1 out of 5
Review:
"Don't waste your money on any Shaw product"
We spent over $10,000 on Shaw carpet for our home and after a few weeks the carpet has lost it's texture and grabs stains like a magnet. It is important to note that this is Shaw's top end carpet made of 100% ANSO® NYLON supposed to be the most durable stain resistant on the market. Shaw sent out a so called independent inspector but like many people here have noted the inspector always finds a reason to blame the consumer.
