Consumer Reviews of Mohawk carpets

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Popularity:
#7   of 18 brands of carpets

19% of customers recommend
2 of 5 stars 181 reviews with a 2 average rating
  • Very Satisfied
    30
  • Somewhat Satisfied
    6
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    131

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Northern Indiana

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Carpeting an upstairs bedroom . . ."
My purchase and the installation of carpeting for an upstairs bedroom went smoothly, quickly, and professionally. The installer arrived alone, and I feared he would be unable to get the carpeting upstairs by himself. He assured me he would, and he did. He worked diligently most of the day, and in the end, my old ratty bedroom looked beautiful, and ready for some new furniture. It was a joy working with these people. If only all people one hires to do work performs as well as this guy did, it would be a much, much happier world. Highly recommend.


Date created:
Name:
Location: AB
Model: Simply Grey II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very disappointed"
I can't even say that i've reviewed a product before, that is how strongly I feel about this carpet. My own fault, I should have read others reviews first. But hopefully I can save someone else the pain of having to look at this carpet everyday. It was only my wife and I, no pets. Within the first few months it started to show signs of wear. After about 6 months we called the installer/supplier and had them come out and look at it. They deemed it normal wear. Seriously? To look that bad in 6 months from 2 people walking on it? Anyway, here we are, 3 years later. Every time I vacuum I say to my wife, "do you know what I hate?" She replies, "the carpet dear?" Disappointing because I love our house and the carpet ruins that feeling.


Date created:
Name:
Location: MB
Model: Hudson Landing

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible warranty"
Bought 139 sq.yds of their Hudson landing, less than 5 years old and it is wearing like its 20 years old. The rep claims it was because we did not clean it as per what its says in the warranty. I have sold carpet for 5 years and no one cleans their carpet that often. We did get a professional in to clean it and he even sent them a letter stating that it was very clean when he cleaned it. There are only 2 of us in the house and we are gone about 2 months of the year and would like never wear outside shoes in our house. What a disappointment that they don't believe in their own product. The company that installed it has been fighting for us but the best Mohawk would do is sell us the same thing for half price, well that was an insult!!!



Date created:
Name:
Location: Dallas, TX
Model: SmartStrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"YouTube Video - Ugly Mohawk SmartStrand Carpet"
YouTube video posting of my brand-new Mohawk SmartStrand carpet installed on 05/02/20. Mohawk has never given me the courtesy of responding to the video. Mohawk has never offered any warranty relief. Mohawk has never offered a solution to their obvious problem. Mohawk has never responded to my invitation to visit my home and see the carpet for themselves. Check out the video - you may find it hard to believe. Would love to know if anyone else has had a similar experience.


Date created:
Name:
Location: Moore, OK
Model: Smartstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible carpet!"
We had our bedroom and living room laid 3 weeks ago. It was very costly and the sample looked like high quality. From the first day we had this carpet, it looked terrible. We even bought a new vacuum that was reviewed as one of the best for this defective looking carpet! My husband and I only live here and we do not have pets. It show every imprint of every step you take on it. It flattens down and stays that way! It looks disgustingly cheap! Trust me, do not purchase this carpet. The only thing good about our costly purchase was that we only had it laid in 2 rooms, instead of our entire house. Every time I look at it, it reminds what a big mistake we made!


Date created:
Name:
Location: Dallas, TX
Model: SmartStrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Hideous New Mohawk Smart Strand Installation"
We recently (5/2/20) installed in our den 72 yds of Mohawk Quarterage SmartStrand carpet over the Mohawk recommended Mohawk Smart Step Cushion pad. The appearance of the carpet is Hideous. After sending pictures and video of the installation, we sent Mohawk a sample of the installed carpet. After over a month Mohawk claimed they had tested the sample in their lab and reported (06/24/20): "We have completed our testing and confirmed that the product meets all manufacturing specifications." What Mohawk failed to comment on was why the appearance of the carpet was so abominable if it indeed met "manufacturing specifications". They also failed to offer any solution to the appearance. Further, they failed to offer warranty protection nor exchange under their 30-day Satisfaction Guarantee. There are only two of us living in our home, and we have no pets. Also, as a result of the Corona virus, we have had virtually no guests. Thus, our den is an extremely low traffic area. Finally, we have vacuumed twice and that is not a solution as the carpet returns to the same appearance after only a few days.


Date created:
Name:
Location: Lawrenceville, GA
Model: Smartstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse carpet ever"
Had my whole house re carpeted with Smartstrand carpet. 3 floor levels! What a terrible mistake. Looks 20 years old after a few months. Matted down in front of all doorways and furniture. Awful quality. Do not purchase this product.


Date created:
Name:
Location: New Jersey
Model: Soft Impression by Mohawk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst company"
Purchased a Mohawk brand carpet from a local carpet dealer. Don't want to mention their name at this time. The carpet was Soft Impression by Mohawk. This carpet carries a 25 year warranty, well after 3.5 years it looks like Rats Hair. I called the merchant about it, the store owner came to my house to inspect it,and confirmed that there was a problem with it. They opened a claim with Mohawk who after 3 weeks sent a third party Inspector, LOL to look at the carpet. He did his inspection and told us that it would take 10 days to generate A report. I just want it to be known that this carpet is in all my 3 bedrooms. Anyway the claim was denied. The reason according to Mohak was that "I didn't maintain it properly" they called my bedroom a heavy traffic area, what a joke, I only go there to sleep. They also had said that I didn't vacuumed it enough, and I didn't have an approved vacuum cleaner, an failed to have it professionally cleaned Every 1.5 years. What the hell is an approved Mohawk vacuum cleaner ? I bought a Hoover from Sears for 250.00 dollars isn't that good enough? I was never given any instructions regarding professional cleaning every year and a half. To be honest if I was told that before buying it, I would have walked out of the store. Absolute BS, they are not a reputable company that you can count on if something goes wrong. What a bunch of crooks, they don't stand behind their product, they send some quack for an inspection, and whatever he writes is law. I contacted Mohawk many times, only to be passed from department To department, before you actually get to speak to a rude agent With an attitude, that repeats the same thing over and over "At this time we will not replace your carpet, but we really understand your frustration" Gee thanks, when I got off the phone with one of their managers, my blood pressure was through the roof. I really don't want To get an heart attack over it. Do your self a favor, and stay away from Mohawk anything. Their carpets are over rated, over priced, they don't honor their warranty, and they don't take care of their customers. And make no mistake, that Inspector that comes to your house, is only loyal to Mohawk, not you. No matter how friendly they appear, they are not to be trusted. The less you talk to them, the better off you will be. Did I mention that the merchant who sold me, and installed the carpet hired a lawyer? Unbelievable! The kind of world we live in. You can't trust anybody. Certainly not Mohawk...



Date created:
Name:
Location: Savannah, Ga.
Model: Karastan Wool

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Worthless Warranty"
I recently wrote a "Very Unsatisfactory" review on this product due to a warranty claim denial to an obvious manufacturing defect. I was notified today that our claim had been re-opened and reviewed and Mohawk would replace the carpet under warranty. We had been persistent in pushing for this review and Mohawk stood up and did the right thing for us. Our faith in people/companies doing the right thing has been greatly improved by this turn of events. Sometimes the information just needs to get in the hands of the right person. Thank you Mohawk.


Date created:
Name:
Location: Savannah Ga
Model: Karastan Wool

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless Warranty"
We installed Karastan Division best wool carpeting ($65yd)in 2014. Carpet was supposed to have protection from insect damage (wool moths and carpet beetles). In early 2020 we started noticing bald patches in room corners and along edges. This damage was coming from carpet beetles. We followed the rules and worked through our retailer to file a warranty claim. Four weeks later the claim was denied stating that the carpet had no warranty. We have tried all we can to get this corrected but to no avail. Short of costly legal action we have no other recourse. buyer beware that Karastan now owned by Mohawk has a sham warranty and you can expect no better treatment. Buy at your own risk.

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