Consumer Reviews of Mohawk carpets

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Popularity:
#7   of 18 brands of carpets

20% of customers recommend
2 of 5 stars 175 reviews with a 2 average rating
  • Very Satisfied
    29
  • Somewhat Satisfied
    6
  • Neutral
    6
  • Somewhat Unsatisfied
    8
  • Very Unsatisfied
    126

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Lawrenceville, GA
Model: Smartstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse carpet ever"
Had my whole house re carpeted with Smartstrand carpet. 3 floor levels! What a terrible mistake. Looks 20 years old after a few months. Matted down in front of all doorways and furniture. Awful quality. Do not purchase this product.


Date created:
Name:
Location: New Jersey
Model: Soft Impression by Mohawk

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst company"
Purchased a Mohawk brand carpet from a local carpet dealer. Don't want to mention their name at this time. The carpet was Soft Impression by Mohawk. This carpet carries a 25 year warranty, well after 3.5 years it looks like Rats Hair. I called the merchant about it, the store owner came to my house to inspect it,and confirmed that there was a problem with it. They opened a claim with Mohawk who after 3 weeks sent a third party Inspector, LOL to look at the carpet. He did his inspection and told us that it would take 10 days to generate A report. I just want it to be known that this carpet is in all my 3 bedrooms. Anyway the claim was denied. The reason according to Mohak was that "I didn't maintain it properly" they called my bedroom a heavy traffic area, what a joke, I only go there to sleep. They also had said that I didn't vacuumed it enough, and I didn't have an approved vacuum cleaner, an failed to have it professionally cleaned Every 1.5 years. What the hell is an approved Mohawk vacuum cleaner ? I bought a Hoover from Sears for 250.00 dollars isn't that good enough? I was never given any instructions regarding professional cleaning every year and a half. To be honest if I was told that before buying it, I would have walked out of the store. Absolute BS, they are not a reputable company that you can count on if something goes wrong. What a bunch of crooks, they don't stand behind their product, they send some quack for an inspection, and whatever he writes is law. I contacted Mohawk many times, only to be passed from department To department, before you actually get to speak to a rude agent With an attitude, that repeats the same thing over and over "At this time we will not replace your carpet, but we really understand your frustration" Gee thanks, when I got off the phone with one of their managers, my blood pressure was through the roof. I really don't want To get an heart attack over it. Do your self a favor, and stay away from Mohawk anything. Their carpets are over rated, over priced, they don't honor their warranty, and they don't take care of their customers. And make no mistake, that Inspector that comes to your house, is only loyal to Mohawk, not you. No matter how friendly they appear, they are not to be trusted. The less you talk to them, the better off you will be. Did I mention that the merchant who sold me, and installed the carpet hired a lawyer? Unbelievable! The kind of world we live in. You can't trust anybody. Certainly not Mohawk...


Date created:
Name:
Location: Savannah, Ga.
Model: Karastan Wool

Satisfaction Rating:
4 of 5 stars Somewhat Satisfied, 4 out of 5

Review:
"Worthless Warranty"
I recently wrote a "Very Unsatisfactory" review on this product due to a warranty claim denial to an obvious manufacturing defect. I was notified today that our claim had been re-opened and reviewed and Mohawk would replace the carpet under warranty. We had been persistent in pushing for this review and Mohawk stood up and did the right thing for us. Our faith in people/companies doing the right thing has been greatly improved by this turn of events. Sometimes the information just needs to get in the hands of the right person. Thank you Mohawk.



Date created:
Name:
Location: Savannah Ga
Model: Karastan Wool

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worthless Warranty"
We installed Karastan Division best wool carpeting ($65yd)in 2014. Carpet was supposed to have protection from insect damage (wool moths and carpet beetles). In early 2020 we started noticing bald patches in room corners and along edges. This damage was coming from carpet beetles. We followed the rules and worked through our retailer to file a warranty claim. Four weeks later the claim was denied stating that the carpet had no warranty. We have tried all we can to get this corrected but to no avail. Short of costly legal action we have no other recourse. buyer beware that Karastan now owned by Mohawk has a sham warranty and you can expect no better treatment. Buy at your own risk.


Date created:
Name:
Location: Chicago, IL
Model: Karastan Smartstrand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolute garbage"
After less than a year this supposedly high-end pile of nylon garbage is matting severely, showing excessive wear around traffic pattern area (2 adult home) and looking extremely ratty. This is my second carpet which was a replacement of the first that began unraveling after 2 mths installed, and Mohawk refused to swap under warranty (took a lawsuit) I will never ever buy any product of any kind branded Mohawk. I suggest you steer clear. Many other superior options out there including Shaw, Tuftex, etc.


Date created:
Name:
Location: Tallahassee, Florida
Model: Smart Strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible carpet"
I had Smart Strand carpet installed the end of June 2018. By January of 2019 there was already a problem with it. Besides obvious traffic patterns the carpet fibers were "crushed". I had the carpet cleaned per the flooring company and according to Mohawk's cleaning protocol--no difference in the carpet. Mohawk sent an independent inspector out. I told him what the problem was with pictures to back up my complaint. He submitted his report and Mohawk denied it--saying that it was a cleaning issue. I got a copy of the report and not one word of it was my complaint! I called the flooring company and said the report was nothing but lies--nothing that was submitted was my complaint. Because I didn't give up and demanded something be done, now nine months later Mohawk is replacing the carpet! It obviously will not be with a carpet made out of corn husks this time, but tried and true nylon! I cannot and will not ever recommend Smart Stand to anyone, but Mohawk either saw the error of their ways or they have had too many complaints about this carpet.


Date created:
Name:
Location: 80909
Model: Smart Strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Filing a class action suit against Mohawk."
Every Smart Strand review sounds the same and goes like this: Carpet looks worn out after 6 months use. Stains won't clean up. Mohawk inspector blames the vacuum or the dog or anything but the fact that this carpet is crap and so is the warranty. Contact me if you are interested in speaking to our Class action lawyer re. your very expensive worthless carpet.


Date created:
Name:
Location: New Richmond, WI
Model: Smart Strand

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warranty Fraud"
When we purchased our new construction home in August 2017, we had Mohawk Smart Strand carpeting installed. We not only had the carpeting professionally cleaned, but also cleaned the carpets ourselves with the carpet cleaning machine we own, several times over the two years we have lived here. In July of 2019 we opened a claim, because the primary backing of the carpet had separated from the secondary backing. We had the independent inspector come out and test the integrity of the carpet in several areas. He did say that he was finding a variance in the strength of the strand resistance, and took an unused sample of the carpet with him, to send to Mohawk. The inspector also used a black-light, and found NO evidence of urine on the carpet in any of the areas he inspected, proving that we were diligent owners in the care of our carpet, IMO. They denied my claim based on "environmental" reasoning, blaming the fact that we own two dogs, and that they must have urinated in the area where the adhesive failed. Here's the thing. Mohawk and Shaw manufacture 95+% of the carpeting sold in the United States. Their monopoly of the market, is why they can treat honest customers poorly, with NO worries about accountability. I can only hope that a class action suit is filed, that teaches them to treat customers fairly and with respect. My advice, is to avoid any Mohawk related flooring purchase. Their warranty, while 'flowery' and 'sparkely' as it may sound, is just a fraud to give you a false sense of protection.



Date created:
Name:
Location: Portland OR
Model: Woodstain II

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective carpet"
Mohawk does not stand behind their carpeting. We purchased our carpet from Home Depot and right off the bat there were problems. The Home Depot installers noticed the problem with the carpet and stopped the installation. The dye was inconsistent across the width of the carpet and at the seam there was a dark brown line running the length of my entire great room. Despite this terrible manufacturing defect, it took weeks to get Mohawk to send someone out to evaluate the carpet. Mohawk balked at replacing the carpet even though Home Depot and their own inspector said it was defective. I wish I had demanded a refund right then and there because the replacement carpet also has terrible discoloration due to defective dyeing. We recently moved to a new house and when we moved the furniture, the carpet underneath was a horrible orange color. The actual carpet is a neutral brown-taupe color. We couldn't believe it and neither could the realtor, the carpet cleaner, or the numerous people I have shown it to. Everyone says it is the strangest thing they have ever seen in their 20 years of experience. I contacted Home Depot and their customer service was woefully inadequate. The woman named Jenny Turner never returned a single phone call and repeatedly emailed me incorrect information. But as bad as Home Depot was, Mohawk was worse. Their customer support representative, Nancy Hamby, was extremely rude. I'm still shocked as I am not used being treated like that. She flat out refused to send an inspector to look at the carpet because I had not steam cleaned the carpet every 18 months. I explained that my husband and I live alone, have no pets, and never wear our street shoes indoors. I also told her that the carpet was fine everywhere we walked, the problem was discoloration underneath the furniture, including bookcases, and wouldn't have been steam cleaned anyway. She didn't listen at all. She also lied about never receiving the photos I sent, despite Home Depot having proof they'd sent them. I have emailed Mohawk customer service repeatedly and they do not respond. On top of all of this, I still have the first giant roll of carpet in my basement. Home Depot told me that Mohawk would retrieve it. It is 7.5 years later and they still have not picked it up despite my repeated requests that they do so. That is how responsive Mohawk is as a company. I strongly discourage people from doing business with them. For the record, my upstairs carpet was installed 9 years ago also by Home Depot. That carpet was manufactured by Shaw and it is still in excellent condition and received the exact same care as the Mohawk carpet downstairs. I say this so others who read this review will know that I am not a disgruntled customer who complains about everything. I hope this review spares someone from a similar awful experience I have had with Mohawk.


Date created:
Name:
Location: Ontario, Canada
Model: Hampton Oaks

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away from this product if you are sensitive to voc's."
Do no purchase this product if you have any kind of sensitivity. Their information is a lie and this carpet will make you sick! After weeks of research on air quality related to new carpets, and assurances that this product is Green Shield Plus Certified (meaning low voc and best air quality rating), I ordered this carpet to replace an existing one in my home. As I have an autoimmune disease it is very important that I avoid voc's. As soon as the installers brought it in I noticed the smell but was assured that it would dissipate quickly and not be a problem. I should have refused to allow them to install because I've had to move out of my home because after just a few hours this product was making me very sick. I had all the windows in the house open and fans running constantly and it is still so overwhelming that I can't even be in the house at all. I feel like I have to rip it out but am so angry and frustrated because I chose to spend the exorbitant amount for it and I can't afford to be flushing thousands of dollars down the toilet.

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