Consumer Reviews of Lowes carpets

Popularity:
#17   of 18 brands of carpets

4% of customers recommend
1.5 of 5 stars 42 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    36

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Findlay, Ohio

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor installation"
Our Lowes carpet was poorly installed. They had a one year warranty, but my install problem showed up shortly after and they refused to do anything to back up their product. The local store was absolutely no help; they only gave me a phone to call which ultimately did nothing. They stung me along for about three months before they told me they would not back their product. I suggest going to a small local carpet store and stay away from the big box stores like Lowes. Totally disappointed.


Date created:
Name:
Location: St. Petersburg, FL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Avoid Lowe's for carpet installation!"
The only acceptable part of this whole nightmare with our new bedroom carpet was the salesman in the store. The guy who came out to bid it was rude; the 2 guys who installed did not put the seam in the right place and when you walk on it it makes crunching tape sounds. The bid guy came back to check out the problem and said it was our responsibility to inform the guys where the seam went!! He said he would get back to us on the repair to fix the noise. Then today, unannounced, another guy showed up to take pictures of it (not to fix it). Who knows what's next? I almost wish we wouldn't have called them to fix it. Never hire this company! I used Bob's Carpet before and everything went perfectly.


Date created:
Name:
Location: Boston
Model: Stainmaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad Installation"
After a fire we had to replace 3 floors of carpet in our townhouse. First, I purchased all my appliances from Lowes. At the same time I purchased the carpeting and pergo for the kitchen. In total the carpet and padding and pergo was a little over 10,000. I just needed to get it done so we got everything there. We were in temporary housing and needed to finish as fast as possible. The house was completely empty so there was no furniture and installation should have been a breeze. Well it's 3 years later and the carpet looks like waves everywhere. Lowes won't help regardless of the tens of thousands I dropped there. I've had carpet installers look at it and they don't even want to attempt it because it's just loose all over the place. Beware of Lowes.



Date created:
Name:
Location: Ventura, CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible!"
I ordered carpet/installation with Lowes. It was installed with stains all over it. I have spent 4 months getting a run around from Lowes, stainmaster and the installer. I have used Home Depot in the past and had a great experience. Lowes should not be allowed to do this! Now I'm stuck with carpet with stains all over it and paid over $3,000 for it! Beware!! Don't use lowes for carpet!


Date created:
Name:
Location: California

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"I wish I had looked at these reviews..."
$3500 for half the house. Nice padding underneath. 24 months interest free, all three made it attractive. After one year we called, as the carpet was shedding on the edges where it meets the tile. After several calls someone came out. Blamed it on the installer nothing was done. Three years later, the carpet has ripples. Still in great shape since there are only two of us, no kids and no pets. But allow me to say this: If Lowes offered to remove the carpet and install any type of flooring for free, based on our first and last experience we would politely decline. Do not make the same mistake. You will regret it.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lame!"
Guys. I needed to replace my carpet and went to you (lowes) first. I went and made an appt with you. Lady had no clue how to answer questions, and said ask the next person, but scheduled a subcontractor to come do measurements. Guy came out to do measurements, $35, and he was awesome. He said lowes would call me in a week, and they did. I got a call and scheduled an appt to finalize sale. Came in for my appt and no one was working in the flooring department or even believed I had an appt. I tried to work with someone else who also, could not really help me work out any details I needed. I came back the next day, hoping to figure out a deal, and no one was there, again. I left a hand written note on the desk in flooring, and also had another employee leave a hand written note, asking to call me. I came back in the next day. Again, no one was there, and no one knew how to help me. The reason I kept having to come in is because when I called I couldn't leave a message for flooring and was just told to call back another time. I called to reschedule appt twice also and no one knew how and I was told to come back, so I did, three times. Screw this. I called another flooring company that is charging $1,700 less. Wow!! I am I glad you guys blew me off! SO SO glad. I asked for the cheapest carpet for 930 sq ft and was quoted $3,750 Thank you so much, I really do appreciate your negligence. You are a rip off and you know it.


Date created:
Name:
Location: Plano texas
Model: Not sure

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not happy"
Ok, a few years back during the holidays lowes delivered a washer and dryer. They tested the washer and flooded our house. Lowes offered Carpet and at the time I thought it was good of them. It's been a few years and the crew they sent must have been idiots because all over our house there are creases from faulty installation and any carpet edge touching tile has also failed and it looks awful. I remember them stretching but not using the wall to wall stretcher that should be used to get proper stretch. Now that it has been a while and the carpet life should have lasted longer I am faced with repair or replacement. So adding insult to injury after the flood They did a terrible job of installation.


Date created:
Name:
Location: Washington state

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Boycott Lowe's"
O stars....installer walked off the job because I wouldn't pay him more "cash". Last of many insults! Lowe's doesn't protect there customers. Investigate before you sign! They ( lowes ) will tell you there is nothing they can do ...even to return your money. Good cop bad cop deal.



Date created:
Name:
Location: Maricopa, Az

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Carpet install"
I had purchased carpet from Lowes and had installed in 2019. My carpet is lumping in a spare bedroom that has not been used since install and was told by Lowes that they can not help me because I am past 1yr. Everything I have researched points to poor installation... beware!


Date created:
Name:
Location: VA
Model: Stainmaster Petprotect

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Concealed warranty information"
Bought carpet from Lowes in 2017. Carpet now shows a darkening in high traffic areas. Stanley Steemer says it's not a stain, it's wearing out of the fibers - removal of a coating. Called Stainmaster about warranty and was told that it had to be professionally cleaned every 18 months or the warranty is void. was not told this at purchase so didn't do this. Now stuck with this issue. Stainmaster is calling it "soiling" - not a wear issue, which indicates that it might be possible to clean, but the cleaning experts at SS disagree. At any rate, I'm stuck.

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