Consumer Reviews of Lowes carpets

Popularity:
#14   of 18 brands of carpets

9% of customers recommend
1.5 of 5 stars 22 reviews with a 1.5 average rating
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    16

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

123Next >>

Date created:
Name:
Location: Fargo, ND

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worse experience I have ever had."
I waited 4 months for the carpet to come in before I called to be told that the carpet had been in. The installers did not show up when they were scheduled. Then both Lowes and the installers tried to blame the scheduling problems on me. I cancelled my order. Will never go back to Lowes for anything. If there was a rating lower than one that is what I would give.


Date created:
Name:
Location: Tucson

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Installers damaged wall in four places"
We bought carpet from Lowe's in Tucson. The installers did a less than adequate job and damaged the wall in four places. After several months we still have been unable to have the damage places repaired. Lowe's says it is our responsibility to get a bid to have the places fixed, pay for it, and then they will reimburse us. All they have done is give us the runaround. I have learned never to have Lowes install anything in our house because they do not provide customer service.


Date created:
Name:
Location: Lake St Louis Mo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst carpet In the World"
Had carpet installed in a 14 x14 foot bedroom. It's us more waves than the Pacific Ocean. I complained to 5he store manager but he said it was 14 months since the carpet was installed so we're stuck. Don't walk away from Lowe's, run. The worse installation ever.



Date created:
Name:
Location: NC

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowes Carpet Install Worst Ever"
My husband and I have moved 16 times and have always had good experiences with carpet install. Until our Lowes carpet install. The installers were scheduled to arrive between 9:00-11:00. They arrived at 12:00. Their shoes were filthy, they damaged our wall paint, baseboards, wall-corner drywall, new carpet (with dirty shoe stains), left jet-black handprints on our white doors, did not cut out the holes properly for our HVAC floor vent openings, left a terribly ragged edge from the hall carpet into the bathroom, and left our driveway covered in carpet debris. We will never use Lowe's carpet install again.


Date created:
Name:
Location: Toledo, OH
Model: Stain master

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible installation"
Carpet color looks great, but the guys literally destroyed my house during the install and I doubt it will ever get fixed, though I've left messages. Destroyed trim, didn't even attach or cover some spots, seams everywhere, took a chunk off of my front door, and scuffs all over and banged up walls. I moved all the furniture myself except 1 piece to try and avoid dings, I even pulled up the carpet in one room and on the steps because I didn't want things destroyed. Just awful, the one guy had the worst attitude after I called with concerns the day prior. The team leader was nice enough, but horrible work. I guess you get what you pay for.


Date created:
Name:
Location: Abington, pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Can't get house measured for carpet"
2 times the Lowes carpet measuring contractor failed to show up for scheduled appt. Waited 2 weeks for first failed appearance and when asked he lied and said no one was at house. Rescheduled for a few days later and he again blew me off and doesn't return calls. Lowe's will only assign this bonehead so I will do business elsewhere from now on, home depot is right around the corner.


Date created:
Name:
Location: Pgh pa

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Run"
Carpet is great the installation look good when done. I had to have them come back to re stretch the carpet my fault for not complaining earlier cost me $125 by same company, after 6 months have to have it stretched again won't use the same installers Romano flooring service.


Date created:
Name:
Location: Maryland
Model: Stainmaster

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Lowe's ordered the wrong color"
I purchased a new home and wanted to update the carpeting as part of the move in, particularly on three bedrooms before I put furniture in them. I went to Lowe's, got the estimates and measuring set up, but had to select a color to get the estimate, with the assurance that I could update the color once I placed the order. All went well, quick turn around on the order and estimate and went back in and ordered the carpet - and gave the associate the color sample I had selected and watched her update the order. On install - it was the wrong color. she had never updated the order! I stopped the install and went back to the store. Bottom line - I cant "prove" I asked for that color so I'm stuck with a half done job in the wrong color and Lowe's will not fix it and has not completed the work.



Date created:
Name:
Location: Greene County, AL

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Lowe's Carpet Installation"
I started the process of ordering carpet in a room for my house three weeks ago. They came today and were in and out of my house in two hours. The whole cost of installation and carpet was a little costly, but it turned out great! The workers knew exactly how to install the carpet and put it in flawlessly.


Date created:
Name:
Location: Carmel, IN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible Experience"
Lowe's told me it would take a couple days to get measurements. 1 week later I had to call to get the estimator out. 2 weeks for carpet delivery. 3 weeks later still nothing. They mismeasured the carpet "short" so had to reorder. Said it was expedite shipment. Here we are 3 weeks after the reorder and still no carpet. Called the store and the third party Ultimate Home Services contractor they use for installation. Actually called more than a dozen times. These are a bunch of "yes sir" people who don't have the authority make any decisions. Paid upfront and now I'm left with an offer to install some left over scraps they have in the warehouse that are a close match. You shouldn't know the difference because it's on the 1st floor, bedroom / hallway and everything else is upstairs.

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