Consumer Reviews of Home Depot carpets
#7 of 18 brands of carpets
19% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2020-01-02
Name: Brian. Severson
Location: Palo. Cedro, ca
1 out of 5
Romanoff goons came to install my living and bed rooms. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. There is another seam that the last couple of inches were not taped heaving another future unraveling. They chipped my bathroom floor tile, denining it of course. Not a happy camper. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. Calls to Romanoff have not been answered. Next step go to the state contractors board with my complaints.
Date created: 2019-11-12
Location: Brighton CO
1 out of 5
"No call to get an install"
Its been about a week and I still cant get anyone to call to schedule the install. Considering returning the order and going with another company. I need to put the house on the market.
Date created: 2019-10-31
Location: Bremerton Wa
1 out of 5
I want everyone to know about The Home Depot's Lifeproof carpet. Do not buy this carpet! It's garbage! I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! It was installed by Home Depot, and the installers did a terrible job. Wasn't tucked in, no tack strip or glue was used when installed. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! Home Depot refuses to fix this. I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. Neither multi million dollar company will back their product! After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney.
Date created: 2019-10-07
Name: Henry Baer
5 out of 5
"Rene and Alex, Carpet installed"
Rene and Alex installed our Carpet, canít ask for better and more professional People.
Outstanding and meticulous work from start to finish.
Thank you Rene and Alex for such outstanding work.
Date created: 2019-08-18
Name: Ivey West
Location: Gig Harbor, WA
2 out of 5
"5 day install mistepresented"
I Ordered a particular carpet from Home Depot because it was available in the warehouse and could be installed within 5 days after measuring numbers went in. Three days after measurements solidifie, installer wont even return my calls to set an installation date. Local Home Depot tries to help but their calls not returned either. I call the national Home Depot customer service and they are helpful. Tell me carpet will be installed on day 5 as promised. Day 5--two different carpets sent out fr warehouse, so no, no install that day. Again, the installers are "out in the warehouse" or "gone for the day." I call the national customer service line. That lady is off Fridays. Monday, my carpet does get installed but it certainly does not look like the sample. I am selling the house, so i let it go.
New carpet taller than old carpet so baseboard trim has to come off. Any help putting baseboards back on? Nope. "We dont do that," installer says. Good thing I am handy. If you are not, you've got a problem...
In the store, Home Depot customer service people helpful and knowledgeable. Installers--Romanoff--their customer service is abysmal. I won't be buyng carpet for my new house from Home Depot, that's for sure .
Date created: 2019-08-15
Location: St George utah
2 out of 5
"Color mismatched at seam"
Put seam in front room down middle one side has yellowing been here 4 times redoing seam installer agreed about color mismatch company said no warranty it is a shadow. 3 month's sun moves the color mismatch line did not and i can see it at night
Date created: 2019-08-07
Name: R. Kern
Location: Brighton, MI
1 out of 5
"Wait time is insane."
So you pay the measurement fee and you pick your carpet. You wait a week or so until it comes in because it's always on special order or has to come from the warehouse.
Then you wait a week for the call from the install company. When you receive the call your like, "Great, finally I can get
my carpet installed".
"Ok we can fit you in late next month".
So unless you want to wait a month and a half for installation. Then your better off buying your carpet somewhere else and spend the extra .15 a square foot.
Also you have to have a certain pad because the installers can only warranty a pad that has a certain thickness. Which cost of course cost you more.
Date created: 2019-07-14
Name: P. Moss.
Location: Jackson, Michigan
5 out of 5
"There Measure 1000 square feet, to my 700 square feet"
Home depot measure was 1000 square feet
My measure 700 square feet, making ppl pay for 300 square feet of waste @ $2.06 a square foot, that's $600.00, in the trash. I under stand some waste but not 300 square feet. Have a nice day.
Date created: 2019-06-27
Location: Pittsburgh, pa
1 out of 5
Dont get home depot carpet. Worst customer service. They didnt call me when it was delivered then wouldnt call me to get it installed. I had to call them and they wanted to install it a month after they got it. When I argued that they refused to install it at all. Wasted weeks of my time waiting on them. Not even worth the time nor money.
Date created: 2019-04-29
Name: R Shahan
4 out of 5
I would like to add to my review that the manager did make things right with me. They admitted to their mistake and took care of it. So I am satisfied with the out come even tho we had a lot of frustration with Home Depot. I appreciate him making things right!