Consumer Reviews of Virginia Mill Works wood floors

Popularity:
#21   of 25 brands of wood floors

16% of customers recommend
1.5 of 5 stars 18 reviews with a 1.5 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    15

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

12Next >>

Date created:
Name:
Location: Seabrook NH
Model: Bear Tooth Mountain Oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Finish comes off, chipping"
I had flooring installed in March of 2017. Within a week, we had chips from kids dropping toys (2 and 4 year old dropping plastic toys). Also, the installer had some tape on the floor and took off the finish when removed. Since then, I have talked to lumber liquidators, and it has been almost a year, and they say this is normal wear. Also since then, we have had my 4 year old push a toy across the floor and remove a 10 foot long strip of finish, and painter's tape take off finish (was there less than a day). Still trying to deal with lumber liquidators, but my 20 year old floor has less wear than this floor in less than a year. This finish should be more durable since it was pre-finished, but it is not. I dont know what we are getting for $6/ft, but it sure is not quality.


Date created:
Name:
Location: Corvallis, Oregon
Model: Acacia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Huge Gaps and cracks one month after install"
We just installed this Virginia Mill Works Solid 3/4 Hand Scraped Acacia. Our contractor has been installing wood floors for 30 years, it is all he does. He glued and nailed it down like crazy. There was one area he couldn't get the boards together so he caulked in-between the gap. He said this wood was very difficult to get together because the tongue and groove was very poor quality and hard to get together. After one month my areas around my entire house(1800 sq ft) began to gap and crack. Not just high traffic areas. Corners, hallway, master, master closet, even my son's room which we had not moved back into yet. The caulking done(above) even began to crack because the wood began to pull away from this. We are in Oregon, install was in beginning Nov. We had the wood in the house for 3-4 weeks prior to install. This is NOT seasonal gapping. This is green wood not dried properly. I have sent pictures to Lumber Liquidators and I am hopeful they will respond appropriately. I wish I knew how to attach a photo. Gaps are at least the width of a quarter and in some areas a nickel. In most areas you could put a quarter and a dime.


Date created:
Name:
Location: Millersville mo
Model: Tobacco Road acacia hard wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"This is the worst product I have ever seen"
The 1 st box I opened had filler in each board, about 85% of the box. Lumber liquidators would not take it back because I opened it. Pretty wood but defect rate is unreal.



Date created:
Name:
Location: Edwardsville Il
Model: Sku10003462

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Love the product but need more!"
Love the Richmond Plank Birch handscraped engineered flooring. I have it in all rooms of my house except for spare bedroom. Wears great and easy to clean. I want to add it in the spare bedroom but I can't find it anywhere. Only a 10 x 12 room. Sooo disappointed :(


Date created:
Name:
Location: steviejunc@yahoo.com
Model: Burnished Acacia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Stay away!"
The boards were cut terribly. At least 2 boards in each box were damaged to the point where I could lift the polyurethane coating with my fingernail. I am being told by Lumber Liquidators that this is how it is beveled. Sending this garbage right back to them, what a joke. Do not order this product!


Date created:
Name:
Location: Perham, MN
Model: Tobacco Road Acacia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Extremely disappointed."
We bought our flooring at lumber liquidators and that part of it was fine. I installed it myself according to the instructions for this flooring and stapled it down. I'm a contractor so I've installed many floors and this is by far the worst flooring I've put in. It is a very nice looking flooring, but now after having it in for 1 1/2 months, it squeaks so much when walking on it that its way past acceptable and it seems to get worse each day. I've tried graphite in the joints between boards with no satisfaction. I'm afraid I'll have to screw down going through the face of the board hoping to get rid of the noise. At close to $4/ sf this should be a much more acceptable and reliable product. Really disappointed in the product. Do not buy.


Date created:
Name:
Location: Decatur, Illinois
Model: Gunstock Engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Product Imaginable"
We made the mistake of shopping Lumber Liquidators for engineered hardwood flooring in early November, 2016 and selected the Gunstock engineered floor manufactured by Virginia Mill Works. We like the appearance of the samples provided and ordered 35 boxes to cover 885 sq. Ft. In our house. When Lumber Liquidators installers finally started the installation after a 3-week delay, we discovered an abnormally high amount of manufacturing defect in the flooring. Essentially, I had to have Lumber Liquidators bring in another 10 cases of the product just to get the job done. In summary, approximately 25% of the boards were defective in some manner and could not be used. The vast majority of the defects I would estimated 85%) were because of splits in the wood. Most of these splits were on the ends and it was obvious the splits were present when the flooring was stained and finished since stain could be seen inside the split. In one instance, a large split had been circled with a grease pencil (I presume at the factory during their abysmal inspection process) but was still packed into a box for shipment to a customer. The remainder of the problems with the flooring included open knots through which you could see the plywood substrate underneath, damaged finishes, significant discoloration in the finish or damaged corners. I personally had to go through each box (45 in all) twice and sort out the bad boards from the good boards. Since the floor has just been laid, it looks good now but I am truly worried about how well it will hold up in the future. If you are looking for expensive kindling for your fireplace or stove, I would highly recommend this junk; however, if you're looking for a quality engineered flooring product, run as fast as you can from Virginia Mills and Lumber Liquidators because this stuff isn't worth anything. I only wish I had done a better job of researching Virginia Mills engineered floors before I spent thousands of dollars on a truly inferior product. Clearly the next, I'll be working with a lumber yard for flooring.


Date created:
Name:
Location: Arizona
Model: Tobacco Road Acacia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible product!"
I also installed the Tobacco road acacia engineered hardwood from Lumber Liquidators (Virginia Millworks). It was beautiful when I first installed it two years ago, but now it's cracking and separating all over the place. Being that's it's glued down, it would be a nightmare to replace. Time for a class action lawsuit!



Date created:
Name:
Location: Cincinnati, OH
Model: Hand Scraped Tobacco Road Teak

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great flooring at reasonable price"
We purchased this flooring to replace carpeting in our upstairs bedrooms and hallway, as well as the master bedroom and office downstairs. We installed the entire upstairs last year with great results (downstairs flooring is still in boxes waiting for a few free days!) I am only writing this review because I saw all the negative reviews and we have had just the opposite experience. Ours is 3/4" solid wood, which is all I would ever recommend for long term durability and not dealing with the possibility of nasty glues (do your research). I must say that this wood is beautiful and handles scratches as well as any oaks I have put down in the past. The fact that it varies quite a bit in colors helps with hiding scratches as well. I should note that we have two 50 lb dogs inside and it holds up to them fine. If there is anything I could complain about it would be that the teak is a bit more brittle than oak, so you can split it at times if you set your floor nailer air pressure too high, but that goes away if you adjust the air pressure. The longer boards will tend to have some warp at times, but you can work around that by "shoe horning" them in with a few tools, not a big deal. Not sure if the folks seeing buckling are using solid hardwood floors, but I have not found that to be a problem, but you do need to leave about 1/2" around the outside because wood will expand and contract. Overall, I am much more satisfied with the look of these floors than the Bruce Oak we got from Home Depot for another house. Can be pricy, but if you look for deals at lumber liquidators they can be found. Would purchase again in a heartbeat.


Date created:
Name:
Location: Dallas texas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Nothing but problems"
This flooring is very poor quality and only few weeks after installation we have buckling and cracking. The buckling is so severe it can't be walked on and is hazardous. Lumber Liquidators is non responsive and has been stalling and even after jumping through the many hoops they require, they won't honor the warranty. It was also discontinued which was not disclosed when purchased, so we can't eve replace the numerous problem areas. Calls to customer care are pointless and met with stonewalling; they will not even put you on hold to speak with supervisors who are always "unavailable". Legal action is my only other option.

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