Consumer Reviews of Mohawk wood floors

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Popularity:
#18   of 25 brands of wood floors

17% of customers recommend
1.5 of 5 stars 80 reviews with a 1.5 average rating
  • Very Satisfied
    13
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    63

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Somers, NY
Model: Hickory wide board engineered

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful flooring"
Flooring chipped, splintered, faded, created a hole in floor, veneer lifted up, tore off, mushy saw dust type product below. Poor staining, cannot clean, brittle etc. mohawk claims no manufacturing errors. No responsibility. Retailer claims not their fault. Bad product, bad company,


Date created:
Name:
Location: Somers, NU

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Awful flooring"
Poorly stained, drying out and splintering, hole created, boards lifting up and cracking. Cannot clean properly, streaky, at each threshold, puckering. Very bad product.


Date created:
Name:
Location: Lex.Ky.
Model: United States

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Engineered wood"
We put around 1000ft. In the whole first level an landing upstairs. After we got the flooring installed an started cleaning up, we noticed the edges finish coming off, we filed a claim with Mohawk. They promptly sent an inspector. Replaced all the wood and moldings. Thank You. Wally Lex. Ky.



Date created:
Name:
Location: Baltimore, MD
Model: Engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Defective flooring, No warranty"
Since installation, the top layer of the dark wood flooring has peeled, rubbed away and chipped continually in several different rooms of our home. We contacted the store we purchased from and were told we had to deal with Mohawk directly. We did so, Mohawk sent an inspector who decided the floor damage was our negligence- from standing water. There has never been any standing water throughout our home (we don't even allow drinks beyond the dining room). We appealed through the store we purchased from and the general manager was willing come out on his own and look at the floor. He did so and even told us he has extensive experience in floor flood and fire damage. He took photos and told us our floor damage was not water because there was no buckling or cupping, and that the floor was faulty- but that we had to go back to Mohawk. We filed an appeal with Mohawk who sent us a second letter saying we were negligent, case closed. One year, and over $5,000 in the hole, we have a grand floor (over 1,000 square feet) that is deteriorating more each day and Mohawk refuses to warranty their product whatsoever, standing behind an outright lie of water damage. It seems others have had the same or similar problems. We cannot believe that Mohawk would stand behind an outright untruth (water damage) and offers no customer satisfaction guarantees or warranty on their products. This is horrible business practice and we will never use their products again. How can Mohawk get away with this? It seems we should be able to file a class action lawsuit.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Don't Buy Mohawk Products"
We had Mohawk engineered wood floors installed by a very reputable firm in our cabin in April. By the end of August the boards in one area were scraping off and bubbling up. The first inspector said the room was too dry and caused the problem. We fought back and hired a second inspector. He said it was by a door so must have been too wet with people coming in from the lake. Neither made sense since the floors everywhere else in the cabin were fine. It was clear that there was a box of defective boards. Mohawk would not stand behind its product. Luckily our installer is helping us remedy the situation. But I would never buy a Mohawk product again. They are short- sighted and don't stand behind their product or support their distributors. We would have been an inexpensive fix and they could have built loyalty. Stupid, cheap company with a marginal product.


Date created:
Name:
Location: Omro, WI
Model: Antique Elm Cherry

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality"
Doing a remodel, flooring is presently installed in three rooms (2 rooms were done 1 year ago, 1 room less than a year). Two rooms were completed by a "professional" installer and one by myself. The product does look good and we have no issues with the finish. But, almost immediately after the two room install, several of the flooring planks veneer began to lift at the corners, not bad but enough to be concerned. I initially thought it was the fault of the installer, not using the recommended stapler. That said, I opted to install the next room myself. I purchased the proper stapler and inspected each board prior to installing. While this took a considerable amount of time, I did find several boards in each carton that were showing signs of delaminating or separating. The floor has only been installed for six months and I have several boards beginning to lift or delaminate. I had purchased the product from Direct Buy after selecting it from their display. What they and other outlets don't tell you is the product is manufactured in China. Had I known that I would have never bought the stuff. So typical of everything that comes out of that country, not cheap but poor quality. Can't wait till they start building commercial aircraft for us, that will really get interesting!


Date created:
Name:
Location: Houston, Tx
Model: 32296-01

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible product"
I had "Mohawk Hardwood Flooring" installed in my home in 2016. When my children first saw the flooring they said it looked "soft". Within a couple of months I had scratches and dents in the floors. This is horrible, I spent quite a bit of money and it was all for nothing. I am trying to sell my home, and in less than 1 year since the install I am going to have to have new floors put in.


Date created:
Name:
Location: MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst investment"
We have had this floor in our kitchen, dining and living area for under two years and from day one we have been disappointed. Everything dropped, chairs with pads and normal use causes scratches. I tired of tip toeing around my house to protect it and now the finish is peeling away in several areas! We two had a cheap laminate before this remodel and it was way more durable! Extremely disappointed!



Date created:
Name:
Location: Wheaton, IL

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk defective flooring"
My dad picked Mowhawk Solid Oak Flooring for my parent's new home build. The entire house is installed with it. The floor is defective. Over half of the floor has split and has huge cracks and splinters in it. It took a month for the Mohawk sales rep to call us back and now waiting again after he came out to send an inspector. They just try to give the run around and hope you give up. They will claim it is installation or humidity or something else, which it is not. They are making a defective product which they should pay to replace, including labor. My parents put over $20,000 into that floor and it is not usable. Do not buy Mohawk industries Flooring!


Date created:
Name:
Location: Colorado

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor Quality"
They do not stand behind their crappy product. I have spent 3 month with their so called customer care and claims department only to be told I am out of luck. The finish on the hardwood floors is very poor and scratches at every opportunity. Their website lies and tells you how great their product but in reality, its a joke. My hardwood floor installer told me their product is the worse he has ever seen in 17 years. Do yourself a favor and do not purchase anything from this rip off company.

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