Consumer Reviews of Mohawk wood floors

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Popularity:
#21   of 26 brands of wood floors

14% of customers recommend
1.5 of 5 stars 108 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    6
  • Very Unsatisfied
    86

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Illinois
Model: Wood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk is the worst. Absolute garbage. Do not buy."
Mohawk has the worst quality control of any flooring manufacturer. They let garbage go out the doors. Stay very far away. They are now starting to put glooring in plain boxes so people dont know its mohawk.


Date created:
Name:
Location: Woodland CA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Product We've Ever Purchased"
Mohawk engineered wood in brand new construction. Now three years old. We realized we had a serious problem within six months. Mohawk came out, said it was our fault. Same old fraudulent song and dance everyone else here has written about. Three years later the boards are actually decaying. Scratched, worn, crumbling. I've been around for a while - I remember 1970s Ford Pintos. No product is this bad. And it was glued down onto the concrete. It will cost a fortunate to get this crap up.


Date created:
Name:
Location: NEWTOWN, PA
Model: Rockford Maple

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Top veneer peeling"
Initially loved this floor. The color variation is beautiful and very easy to maintain. However, just a year and a half after installation, I have found sections where the top veneer is peeling off the composite base. Very concerning as I have had this installed in three rooms. Was planning on installing the same flooring on my entire second floor but will definitely not even consider it now given the latest issue. Will never buy an engineered floor from Mohawk again. The extra cost for Mirage flooring would have been a better investment. So sorry I didn't go that route.



Date created:
Name:
Location: Wixom
Model: Tagliare Saddle

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"The Worst"
We purchased our home three years ago and the builder promised these floors were durable and easy to maintain (more so than hardwood). These are engineered hardwood floors with an extremely thin paper-like coating on each plank that started to chip and peel immediately. There is no recourse. My floor looks worse than 100 year old solid wood floors. We have four kids and one 50 lb dog and they are constantly getting scratched and gouged. My daughter drops her sippy cup? Huge dent! Drop something from the pantry? Say goodbye to that plank! This is absolutely the very worst floor they could have installed in this house. There is nothing durable or easy about it. Our builder said it was quality but other neighbors who installed this same floor have the same issues. And yes, if an ice cube melts, the planks are ruined. If a little water gets tracked in from a rainy day, be ready to mop it up immediately. The worst.


Date created:
Name:
Location: Winter Garden, FL (34787)
Model: Terrace Brown

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk doesn't care about their customers..."
After our installation was complete, there were two and a half boxes of unused flooring left in my garage. Two boxes (56.5 sq ft) were never opened and remained sealed shut. We requested our salesperson at Flooring America get return authorization for these two boxes of Mohawk flooring worth over $230. Mohawk reported to our salesman at Flooring America that the total for shipping, handling and restocking charges on this flooring would COST us $50! So...returning unopened boxes of Mohawk flooring so they don't end up in a landfill would COST us $50 shows us that Mohawk doesn't care about their customers. Find another flooring company that cares about their customers!


Date created:
Name:
Location: Sachse, TX

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst floors ever!"
We upgraded our floors to Mohawk engineered hardwoods in DR Horton home built in 2015. These floors cannot be mopped or cleaned. You can sweep or vacuum without bar only!! The floors were installed in my kitchen with no warning that any little drips would damage the floors. Most of our flooring is the engineered hardwoods, we paid 15k in upgrades for these floors and they are now peeling and cracking throughout the house. We contacted Mohawk about the 15 year warranty, they had them inspected and "found no defects." Like other commenters, there is a film on the floor that has always been there. It leaves prints when you walk on it. They had these floors in the model, so we thought they would stand up to heavy traffic and frequent cleaning, no such luck. We are stuck with these terrible floors.


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Is it made from Balsa wood?"
Very soft and very easily scratched. I would not buy this product because it is so easily damaged.


Date created:
Name:
Location: Dallas TX

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"So Wish we had known!"
Purchased Mohawk Engineered Floor (Jack Frost) from My American Flooring about 2 years ago.$8,000 for work and product. The floors are scratched and dented horribly! We are not big people or hard on things but the floors scratch and dent from the littlest thing. A 8-15 pound puppy put scratches in it, a rolling desk chair left dents, a ladder! the light color ( brown) makes it all more noticeable! The store sample rated it a medium to high durability floor. What a joke! I called Mohawk customer service and it took me emails and weeks to finally find someone to talk to who was no help at all. Apparently it is a middle of the scale hardness rating, which was never shown on the sample or told to us by the company we purchased it from. Will never buy ay Mohawk product again. Warranty on it does not cover anything!



Date created:
Name:
Location: Temple,Ga

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality"
Worst flooring ever, scratches, bubbling up, floating junk. Already had Empire replace once and less than 4 months its same crap


Date created:
Name:

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Poor quality engineered wood flooring"
We purchased a condo two years ago when we relocated. The previous owner had installed Mohawk engineered wooden flooring. Initially we were thrilled; the floors looked absolutely gorgeous. If we'd known that the flooring would begin to lift and that even walking on it wearing slippers (we don't wear shoes in our house) would cause scratches, we wouldn't have purchased it.

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