Consumer Reviews of Mohawk wood floors

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Popularity:
#21   of 26 brands of wood floors

16% of customers recommend
1.5 of 5 stars 98 reviews with a 1.5 average rating
  • Very Satisfied
    15
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    78

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Saint Francisville, LA

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst product and No warranty"
During the summer of 2015 we undertook a large renovation in our home that included complete replacement of our floors. We had lived in our home for 7 years with Mohawk engineered floors with no problem, but we wanted a different look. After much research, we chose to use Mohawk Hardwood flooring due to trust in the Mohawk brand and quality of product. We moved out of our house during the week long installation process and used a verified and trusted installer for the floors. After a week, the floors were complete and we were extremely pleased with the finished product. Unfortunately, about a month after installation, we noticed the finish wearing off at the ends of some of the boards. We contacted our dealer immediately and they reported the problem to the local Mohawk rep. We were told that an inspector would be coming to our home to assess the situation. After several months, an inspector called and scheduled an appointment. He completed his inspection and told us that Mohawk would be in touch. Fast forward a couple of months and we received a letter from Mohawk on December 6, 2016 stating that the issues were caused by moisture and that Mohawk was not liable damage. We were extremely frustrated that a brand and product we trusted was not taking responsibility for an obvious manufacturer defect. We are a couple years into our floors and the failing boards continue to flake and lose their finish. We had the same installer come to our home recently to install floors on our second floor. He immediately noticed the finish defect issue and stated that he has seen this in other homes he has installed floors in. He pointed out that there are specific floor boards failing, and the ones next to them are not... meaning that it cannot be a moisture issue. He would be happy to testify that this is not a moisture issue and is, in fact, a defect in the product. What a disappointment.


Date created:
Name:
Location: Wesley Chapel, FL
Model: Engineered Walnut

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolute Garbage!"
Builder installed this crap in new home. Builder is bankrupt. Floor gets blond scratches all over it from fingernail type pressure. No hardness in the wear layer at all! Completely discolors in the scratches regardless of the wood color. Garbage! $22,000 for garbage! Not bothering with Mohawk. Called them initially. They said go through builder. Not bothering with a corrupt business.


Date created:
Name:
Location: Shelby Twp, MI

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Mohawk's warranty is worthless"
The finish on a portion of my Mohawk wood floor faded after just 3 1/2 years. The portion was beneath a rug with a standard bottom. The company did nothing to rectify the problem despite a 25 year finish warranty on the flooring. Mohawk does not stand behind its products.



Date created:
Name:
Location: Westlake, OH.
Model: 151181015

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Uniclic Wire Brushed Engineered Flooring"
Mohawk engineered wood flooring is the poorest quality flooring we ever bought! We tried to go through the process of returning the flooring and Mohawk hired their own inspector to find any angle they could so they would not be responsible for correcting the problem, or reimbursing us for the flooring. My husband called Mohawk directly before we had the floor installed to see which was the best recommendation on installing the flooring and was told not to glue down the floor, or nail it because it's a floating floor. Our contractor installed the floor the way we were instructed and it looks awful! The floor bounces when you walk on it and there are several areas that are gaping. I waited a long time to be able to purchase wood flooring and it makes me sick to my stomach that I ended up purchasing defective flooring. I would not recommend this flooring to anyone and if you just purchased it, take it back before you go through the anguish we've experienced. We bought the flooring through Menards and I went through the proper channels to try and get the issue resolved with no satisfaction from Mohawk or Menards. Of course Menards does not carry this cheep flooring any more. I'm sure they had many dissatisfied customers just like myself and my husband. I would question any type of Mohawk products from this point, they do not stand behind their products, or care about customer service at all. My husband regrets not going after Mohawk legally.


Date created:
Name:
Location: Westfield Indiana

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Daily Disappointment"
My brand new Pulte home with Mohawk engineered hardwood floors throughout is a daily disappointment. These floors at best (disregarding the warping, pealing, imperfections that lead to holes, etc) show every footprint, shoe print, drip, scrape, basically any movement, and the recommended cleaning product does not remove them. I also had defected boards replaced and now I have a clear path where new boards were installed. Not only can't you match them but they have a different finish. It sickens me to know there are so many others with same problem and nothing is being done about it. My floor is a medium/dark grey and we are empty nesters w no pets.


Date created:
Name:
Location: Greenville, OH
Model: Arcadia Natural Engineered

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Looks fantastic so far"
We had this installed at 1000 sq ft total in our downstairs area. we love it so far. It's only been about a month. We chose the natural with both the wide and narrow boards and it has knots showing. This helps hide any foot traffic. We have two chihuahua's and one loves to play fetch with a rubber ball. We've had no issues with this either. I will try to remember to review again after we have it for a year or two.


Date created:
Name:
Location: Omro, WI
Model: Antique Elm/Cherry Finish

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Flooring de-laminating"
I've written a review prior to this but would just like to add that more flooring is delaminating and it's all the 24" pieces. All other lengths seem to be doing fine. There is now reason for this considering the quality of adhesives available today. I attribute this to poor quality control and lack of concern by the company. When is America going to take America back?


Date created:
Name:
Location: New York

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Parquet board makrous"
It is important for me to get excellent quality for my money, so I found a parquet board makrous that helped me to lay the floor with an excellent floor covering. All has come in time, masters have told that a parquet board at height.



Date created:
Name:
Location: Virginia
Model: Crawford Oak 5"

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage, no other words"
I usually do not spend the time or effort to write reviews, but I feel obligated to warn folks about this product that Mohawk flooring is selling. We moved into a new construction; the builder offers Mohawk flooring and promotes the flooring as "very durable", cool we thought, let's do it. Since moving into the new house within 1-2 days we started noticing scratches and thought perhaps they occurred while we were moving stuff, so we became extra careful with even walking on the floor. After we moved in and began living in the house it became evident that it was not us banging stuff around on the floor that was damaging the floor, it was that the flooring is absolute garbage quality. Sitting in a chair will cause dents on the floor where the feet rest, the "wood" is so soft, I dropped a video cable onto the floor from about 2 1/2 feet after disconnecting it from an xbox and the hdmi connector dropping from 2 feet took a chunk of "wood" out of the floor... Not only this, you will find your lifestyle changing as you will constantly begin telling your kids to pick up their feet when they walk because the floor sucks that bad it will scratch leaving the ugliest white lines which show up against the dark finish. Please do yourself a favor and choose another company, it is absolutely amazing that Mohawk expects people to actually live and walk on this flooring.


Date created:
Name:
Location: Illinois

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mohawk quality control has gone down"
Do not buy Mohawk wood flooring, the quality control has gone down tremendously through the years, its garbage. I've also been installing floors for 15 years.

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