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Consumer Reviews of Mohawk wood floors
Popularity:#33 of 44 brands of wood floors
39% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.
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Date created: 2013-12-07
Name: H. Jordan
"Avoid Uniclic Floor it delaminates; Mohawk has poor service"
We built our new home last year and selected a Uniclic floor. Floor looked gorgeous. 9 months after installation, floor began to delaminate and bubble. We contacted the seller (Executive Flooring in Tampa). After waiting a couple of months for a result from Executive we sent an inquiry to Mohawk customer service. That was 60 days ago. Mohawk has never contacted us back, floor continues to delaminate. We finally contacted the seller again, Executive Flooring told us that we could hire someone to come out to assess the floor damage. Mohawk guarantee is void because floor was cleaned too much. (It was cleaned weekly as per Executive Flooring instructions.) Poor service. Poor product - stay away from Mohawk. Avoid Executive Flooring in Tampa Florida
Date created: 2013-06-13
Name: L. Miller
I recently had Mohawk Bamboo flooring installed in my home. Per Mohawk requirements, I used a certified dealer who is allegedly trained to install these floors to Mohawk standards. I have had nothing but problems with this flooring. It scratches easily, is difficult to clean and was installed with gaps creating "dirt catchers". I am especially disappointed with the installation and have been unable to have the dealer rectify any of the problems.
Date created: 2013-03-17
Name: Alan kather
"Never buy Mohawk they"
They do not stand behind their products - they send an engineer out who blames the installer. I am pulling it all out and replacing with anything but Mohawk. Their locking system does not work the floor separates in every direction leaving 3/4 inch gaps all over.
Date created: 2013-03-08
Name: Trudy Wagner
"Mohawk Bella Rosa Winchester Foor"
It is splitting and cracking. The swifter gets stuck in the splits.We were denied the claim saying it was the installers fault. It is clearly not. We have been waiting for someone to fix this mess. Both houses have this problem so it is not the batch. You can see pit holes in the finish for dirt to fall in. This has been going on for 3 months. We just got someone from the company to come out and he saw it and said he doesn't know what will be done once it was denied. The independent inspector was hired by Mohawk. Right! That explains the denied.
Date created: 2013-01-30
"Mohawk handscraped engineered wood flooring"
We installed Mohawk's handscraped engineered flooring throughout our house (2700 sq feet). The flooring is awful. We have scratches everywhere and chunks of color is coming off the wood. Our transitions are all chipping off color and the stair nosings are all worn through. Our floors look awful and are only 3 years old! ! I will never buy anything with the Mohawk name attached to it.
Date created: 2012-12-13
Name: P JARRETT
"red oak sold wood"
Do not purchase Mohawk wood flooring. We spent 13,000 and have all kinds of problems with the floor. It is cupping, 3 m finish is coming off etc...Mohawk says not their problem it is because our home has too much moisture. We live in Ohio not by any lake and installed per their specifications. I talked to old time installer and he told me we should of put down a vapour barrier even though Mohawk said we shouldn't. This floor was installed per Mohawk specs. Do not purchase their flooring...you will regret it.
Date created: 2012-11-28
Name: Melissa Barnhill
The most superficial scratches leave white streaks that no one can explain. Anything will scratch it and unfortunately my dogs nails do this also. I was prepared for scratches since it's wood but not the white streaks. No help from the Lei Flooring and Window Coverings the dealer who sold me the flooring or Mohawk and finally had to report them to the bbb but still no help.
Date created: 2012-10-26
Name: J. Mura
This is an update to our June 2012 posting... No one should buy stranded bamboo flooring from Mohawk. We are still trying to get Mohawk Industries to accept responsibility for this flooring which the included instructions that stated it could be placed over radiant heat and then we were told by a Mohawk inspector that this flooring should never have been sold to us for this application after which he brought forth another instruction manual which said it was not to be placed over radiant heat, but that is not what our installation booklet says. Mohawk is still saying that it is an installation issue but that is not what your inspector says. The floor is buckling, separating, splintering, and is a tripping hazard. We were in contact with Mohawk within weeks of installation (for that is how quickly the problems began) with our concerns about the flooring and Mohawk did nothing and in every correspondence they have replied that it is not their responsibility. My husband is confined to a wheelchair and it is a problem for him. What a lousy and uncaring company.
Date created: 2012-08-30
Name: Kay Huether
"Color distortions in 4-month old maple floors"
Within 4 months of having Mohawk light maple floors installed I discovered that the flooring under my area rugs and furniture had become several shades lighter than the flooring that is uncovered and exposed to light. According to Mohawk this is due to photosynthesis, however, said process cannot occur without sunlight. There is no sunlight under my rugs. Tell that to Mohawk. Their remedy for this situation was to advise me to move my furniture and rugs around periodically and the discolored flooring may return to its original color. Of course the flooring beneath the rugs and furniture in their new locations will then begin the discoloration process. My husband was in the flooring business for 40 years and has never even heard of this happening. Neither has anyone else with whom I consulted on the matter. The flooring is clearly defective but Mohawk is unresponsive even though their guarantee states that they warrant against damage even from direct sunlight, to which my floors are not exposed. Hardwood floors should increase the value of a home but after spending $4500 Mohawk flooring has succeeded in devaluing my home. When selling I am legally bound to disclose these defective floors and a buyer will want compensation. Thanks for nothing Mohawk. See you in court!
Date created: 2012-07-23
Name: phil levy
"Stay away from Mohawk wood floors"
Had to replace a solid wood floor and chose Mohawk prefinished floor-- terrible mistake -- floor is uneven, finish is chipping off after 6 months, finish is high gloss which is impossible to keep clean--Forget their warranty because it's a scam--they have denied our claim and won't do anything about it--not a reputable company