Consumer Reviews of Mohawk wood floors
#15 of 24 brands of wood floors
24% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
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Date created: 2015-09-25
Name: Darlene Prowse
Location: Buffalo, NY
My floor was installed in February of 2014. It is cracked and bubbled. I
had the installer come out to evaluate it. He put in a claim & it was
declined. I was expecting a lifetime investment. $4,000 was a lot to pay
for 2 rooms for 1.5 years.
Date created: 2015-08-12
Name: Mike G
"Tape covered cardboard"
This is not flooring, it is tape covered cardboard. My kid spilled a
little water on the floor and it expanded, bubbled just like cardboard.
It also sounds like your walking on plastic milk jugs. I can't believe
this got by the quality department - if they have any... I will
never purchase a product from this company again.
Date created: 2015-07-20
Name: Not thrilled with Mohawk
"Inconsistently milled, gaps"
I ordered the 5" Natural Maple from our installer. The install was
halted because the wood was inconsistently milled and left noticeable
gaps. The installer ordered new wood that was "double inspected" by
Mohawk and took 2 weeks to ship. The new wood had the exact same
problem. Fortunately, we have a reputable installer that is helping me
to chose a new manufacturer.
Date created: 2015-05-25
Name: D. DiLiddo
Location: Rochester, NY
"They replaced our floor!"
In a new build home we selected an Engineered Reclaimed Elm floor. The
floor could not be cleaned and had a haze to it.
Mohawk hired a flooring inspector to look at it and the report said "just clean it" when we asked the inspector how they declined comment. At this point Mohawk sent us a letter saying too bad, no issue here!
Our builder would not let them off the hook and forced them to send a factory inspector. The inspector flew in just to look at our floor.
Within 10 minutes of laying his samples on the floor he said it needed to be replaced.
We had a vacation planned and gave our keys to the builder. They replaced the engineered floor with a solid hardwood we selected.
Once they were pushed Mohawk did the right thing!
Date created: 2015-02-15
Location: Northern Indiana
"Defective and coming apart"
Installed over 2500 sf of bamboo clicklock product 3 years ago, within
months the product was separating. Independent inspector investigated,
in the report it stated that material was defective from manufacturer
(Mohawk). Mohawk denied the claim? The flooring is still coming
apart. Preparing to remove and replace. Thank you Mohawk your company
has deceived and taken advantage of the public.
Date created: 2015-02-06
Location: augusta ga
"Cheap plus buckling"
We spent 10 thousand dollars on Mohawk bamboo flooring. It has been a
nightmare for me. They blamed the moisture is an issue and I am reading
the same thing in all the other reviews. They do not stand behind their
product. We had hardwood in our foyer and dining room and never had a
problem with that floor at all. This floor was sold to me with high
praise on how hard that bamboo was. I knew nothing about flooring at the
time and trusted my sales person that was the owner of his store that
this was a good product. I don't think I should have been sold bamboo
flooring first of all. And it started buckling up. That floor had been
glued down then they replaced it and put a floating floor down which to
me looks cheap and still has a wave in it. They never tested the house
for moisture before selling me the floor and they continue to blame
everyone but themselves. Our first floor never had any moisture
problem. This has been a nightmare we are still having wood replaced
because they did not install properly. I feel that we threw $10,000
away. No one deserves spending that kind of money and be stressed on top
of that. What is this world coming to. So so sad I think we all should
sue Mohawk and the sellers. Maybe we all have a case.
Date created: 2015-01-02
Name: S, Wolf
Location: Oshkosh, WI
"Delamination of engineered hardwood floor"
We purchased our Mohawk Antique Elm Cherry engineered flooring from
Direct Buy and had it installed one week ago. Already, I've noticed
"creaking" sounds in some areas while walking on the floor. After closer
inspection I've noticed that some of the planks are delaminating, mostly
at the corners, and have lifted somewhat. Also, Mohawk states that each
carton will contain "random" lengths of flooring. Well, most of the
pieces are approximately 2 feet long with a few longer pieces thrown in,
guess that explains the "random" lengths. This is a premium priced
product, supposedly manufactured by a reputable company, and
manufactured in China (which explains the poor quality). Had I known
upon purchasing that this product was made in China I would never have
made the purchase. Now, as with all the others, in this posting, I will
have to play the waiting game with Mohawk and try to get some
satisfaction. Do not purchase Mohawk products if you can help it!
Date created: 2014-11-03
Name: Jessica Longoria
Location: Sugar Land
"Do not invest your money on Mohawk wood floors"
I have about 2000 sq feet of Mohawk wood floors. The floors were
installed in a new construction home in 2011 by Village Builders (now
Lennar) in Sugar Land, Texas. The floors are 3 1/2 years old. The top
layer on the edges of the wood are coming apart in every single room. I
have no kids and very little traffic in the home. The floors cost close
to 15k. Traci Cochran from Mohawk sent me a letter today which states
"the Mohawk products is warrantied to the original purchaser of the
material. Our warranties to do not transfer from home owner to home
owner." Therefore, Mohawk will not stand behind their product. It is
such a shame. Honestly, I would be embarrassed and ashamed to be
employed/associated by a company who fabricates such a poor quality
products. I suggest home builders find a new wood floor manufacture
unless you want unhappy customers! You will regret using your hard
earned money on Mohawk products.
Date created: 2014-10-31
Name: M Bryant
Location: Waynesburg, PA
"Poor After Sales Service"
After spending $4000 on Mohawk solid oak 5" width wood flooring, it
curled up after 8 months, with Mohawk telling me the problem is due to
excessive humidity conditions. Neither did my flooring contractor
mention any humidity testing prior to installation, nor did Mohawk in
any of their packaging or displays mention anything about humidity
concerns. Now Mohawk refuses to guarantee the flooring. I am stuck with
an expensive new wood floor which is curled. To make matters worse, the
vice president at Mohawk of after sales, after assuring me of her
sincerity to make sure I end up with a quality flooring and to call her
if any problems, refuses to return my calls. I have learned my lesson
here, and never again will use Mohawk products.
Date created: 2014-10-17
Name: Lam nguyen
Location: Lowes store in Nepean Ottawa
"Blamed installer and humidity"
After 2 months of waiting the same thing like every one claim, being
denied by Mohawk. Blamed installer and the humidity in your house that
the most tools that they can get away with. So whoever want to change
floor think hard before buy hardwood flooring from Mohawk. Special carry
by Lowes store in Nepean. Ottawa in Ontario. They screw you from flooring
manager to the assistant manager. Why? Because corporate just think how
to make money! Meet expectations, more money for managers ceo. Screw
all the people. They have heartless, soulless just the word money. 99
percent claim from Mohawk are being denied so big store get more profit.
Screw small customers? That how Mohawk and Lowes do!