Consumer Reviews of Mercier wood floors

Popularity:
#20   of 26 brands of wood floors

16% of customers recommend
1.5 of 5 stars 18 reviews with a 1.5 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    15

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: New York
Model: Hard Maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Horrible, no customer support"
Anyone who has ever done any home improvement project understands that timely delivery of the material is essential. Now Mercier... Chain of middlemen looks like this - you place an order with a retailer, retailer forwards the order to a distributor, distributor forwards to Mercier. Order numbers between all parties are different and none of that helps to track it. Order supposed to be delivered Oct. 26. Calling retailer, they say nothing has arrived yet. Calling distributor - Michael Halebian in NJ, nobody knows anything, all calls get forwarded to Mercier rep name Bert, who never picks up the phone nor returns calls. New delivery date is Oct. 30. Nothing arrives. Another date is Nov 5. Nothing again. Another Nov 6 - you guessed it, nothing. Same for Nov 7. Finally arrived Nov 8. That is a 2 week delay. Meanwhile contractors are idling, project is way out of schedule and out of budget And now cherry on top - calling Mercier post sales support (Diana) to discuss company responsibilities for delaying the delivery. Never picks up the phone, nor returns calls either. Just like their territory rep Bert. Most likely their company policy... Finally got lucky on day 4 of calling - guess what - "we don't guarantee any delivery dates" response. Yeah, you paid upfront. Yeah, Mercier got your money. Yeah, delay in the delivery was originated at Mercier. And no, Mercier doesn't care about your order, order delivery, communicating delivery delays, or anything else for that matter. You're on your own, minus the money you paid. What a horrible, miserable experience it was dealing with this company! No communication, no customer service, no responsibility for it's own screw-ups - nothing except "we don't care" attitude. Never again! --Max


Date created:
Name:
Location: Saskatchewan
Model: Maple, gunstock stain, satin

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolutely terrible! Avoid Mercier at all costs!"
This product was recommended by a local flooring retail company as the best product they had at the best price on the market. We chose the maple with gunstock stain and a satin (less than high gloss) finish. I really wish that I had done more research into reviews of Mercier or I would have never used their product. We have invested over $25,000 in this flooring project and it was an absolute waste of money. If we could afford it, I would rip out the flooring and replace it with another brand. We have other hardwood flooring in our house that is over 25 years old, and is in much better condition that our new Mercier floors. The flooring company we purchased the product from was fine, and the install went reasonably well, until they started installing the product on the stairs and the stair edgings came out of the package. For a maple floor they had sent oak stair edgings, with gunstock stain and a high gloss finish. The retailer returned them to the company and re-ordered and they came back exactly the same - oak instead of maple, high gloss finish. Happened twice more, and then we finally got Mercier to send maple stair edgings, unstained and unfinished. I then hired a custom woodworker to complete the installation on the stairs. We had a gunstock stain custom manufactured in Calgary, and finally completed the flooring installation, five months after it started. And once it was installed, it is a terrible product. There is shrinkage to the extent you can see the sub-floor between boards, it is extremely soft and, literally, every little thing that drops on the floor leaves a mark. We are using their recommended cleaner, but, again, literally, every time you walk on the floor in bare or sock feet, it leaves footprints. Cleaning has become almost a daily chore. We were in almost constant communication with the original retail installation company, and they have had absolutely no success in getting Mercier to respond to our concerns. The company representative that calls on their store has promised to come and inspect the issues, but then he just never shows up. Direct communication with the company by email elicits no response, except to say it is either an installation or maintenance problem and nothing to do with them. Avoid this company at all costs, because it will cost you a premium price for an terribly inferior product.


Date created:
Name:
Location: ontario
Model: Engineered maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Unsatisfied"
Cannot believe how disappointed I am, after spending over $15,000. These floors are high maintenance. I used the recommended cleaner but soon after footprints are seen. Made sure to wear socks to no avail. The floors look awful. After calling the tech support I was told I contaminated the floor! I have only used the recommended cleaner. Then was told perhaps cleaner used from foyer left on shoes contaminated the floor. Really?! The floors are so sensitive! What a waste of money. I was assured they were maintenance free. Big mistake. No help with customer service.



Date created:
Name:
Location: Wisconsin
Model: Legend Hickory Roma

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Not a Fan"
We spent more than expected for this flooring because we were told the quality is really good. Looked great when done but within the first couple of months we had boards splitting. Also very hard to clean. You can wash and dry it ten times but still shows footprints. Very disappointed.


Date created:
Name:
Location: Canada

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Extremely disappointed"
We recently built a brand new home and unfortunately had chosen Mercier flooring. Once installed, we were very disappointed in the quality. The corners are chipping, but more importantly there are footprints all over. You can wash it 10 times a day and it always looks dirty. We contacted Mercier and the customer service was terrible. They said that "we" must have contaminated the flooring and to try washing it with windex as it sometimes helps their other customers (clearly a common problem of theirs). It didn't work and they wouldn't offer any more support. We do not recommend it.


Date created:
Name:
Location: Brooklyn, NY
Model: MXSASE33-00S

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Absolute Nightmare"
We bought Mercier brand after the sales rep hyped the quality of their floors & even though it was pricier than many other options; the sales rep assured us it was the best there is. We spend almost $25K on their exotic Santos Mahogany 4 1/2" wide engineered with very thick wear layer. Our floor has been installed on the first floor (glued to concrete) & 2nd floor (nailed to plywood) by a professional installer we obtained from NWFA (National Wood Flooring Association of America) who also charged an arm & a leg for it. 4 months passed & we could feel the floor is warped. We called the installer who came for inspection & stated the wear layer is delaminating! The thick wear layer is coming off the plywood it is glued to. The installer stated this is a manufacturing defect & has nothing to do with the installation since the base of the wood is perfectly glued to the concrete. We called the store who referred us to a supplier of Mercier. The supplier took about 4 weeks to send a claims specialist who works there. His initial "thought" was moisture issues but again my installer rebutted that immediately & offered all readings on the spot. Two weeks later I received a letter stating that Mercier does not warrant claims arising from moisture content and simply we are on our own. We hired a private inspector who made tests in our home & gave us a report stating there was no moisture issue at all & concluded that wood was in fact defective. I'm writing this review just to make consumers aware of this brand & the products they sell. Our next step is court.


Date created:
Name:
Location: New Brunswick

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Total disaster"
Brand new house, brand new floor, as soon as we saw the installed floor, [it was covered and dirty] so we weren't able to see the cracks until the floor was cleaned; every room in the house had cracked ends in the flooring we have a complaint filed with the BBB in Halifax; the Eastern BBB has no jurisdiction in Quebec; so they can't do anything to help; Try and file a complaint with the Quebec BBB, and they won't do assist with any complaints outside of Quebec; I highly recommend consumers to stay clear of this company and their product.


Date created:
Name:
Location: Calgary
Model: Engineered Hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Garbage "hard" Maple"
We installed Mercier engineered hardwood 2.5 years ago. #1 Within a week our dogs had destroyed it. We anticipated the dogs marking the floors but this is ridiculous. It is so soft you can dent it with a finger nail. #2 Most of the edges are worn to the hardwood. You can scrap it off with your finger nail. This has happened in areas the dogs cannot happen such as under the dining room table. We sent a sample in and the confirmed there is nothing wrong with the finish and that the installers used the wrong blade. WTF? We just gave up until recently... Shortly after it was installed a bluish-purple sport appeared. We assumed it was a defect but not worth the hassle of dealing with. In the past six months these spots, some the size of the dime, others a loonie have been appearing all over the floor. Including areas never touched such as under the couches. Some are pitted, others still sealed under the finished. The dealer sent the pictures to Mercier. Their response "After validation since this problem seems to occur at home and wood quality is not involve, we cannot send a representator." What a crock. I am not done with this, social media is powerful, anyone not happy please contact me and let's see if we can get some satisfaction out of this terrible company.



Date created:
Name:
Location: Duluth, Mn

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Absolutely Georgous"
I installed my flooring very carefully by myself. I was told that this was a very high quality brand and I will say that I think it is absolutely gorgeous! The Maple flooring has wood grain that is so beautiful it is mesmerizing. I wanted to post this to counterbalance some of the negative reviews I have been reading here. Some of what I have read seems extremely unfair to the company. I would buy this same brand again no problem. Keep in mind if you order a hardwood floor that you will need at least one more box than you anticipate so buy it and don't be cheap, you will risk getting wood from a different batch and the finish will not be an exact match. I will repeat this floor is absolutely gorgeous... as I like to say 5 Stars across the board!


Date created:
Name:
Location: Wisconsin
Model: Brazilian Cherry

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mercier Brazilian Cherry Floor"
We had Mercier brazilian cherry installed in our kitchen and into our hallway. The color out of the box was a beautiful mix of red/red brown floor boards. However, when we ordered another box to fill in the last 4-5 boards needed, the color of the flooring out of the box was very gold in color! Not even anywhere near the color of the other floor boards. Mercier will not exchange the box of flooring and Prosource will not refund our money. In fact the manager at Prosource told me that I most likely don't remember the color of my floor when it was installed, even though we have pictures to prove otherwise. We have been told to wait until it changes color, perhaps six months to a year down the road! Seriously, who wants floor boards that are completely unmatched for color? Worst companies for customer service that I have ever dealt with. I would suggest not buying Mercier flooring and stay away from Prosource.

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