Consumer Reviews of Mannington wood floors

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Popularity:
#25   of 26 brands of wood floors

9% of customers recommend
1.5 of 5 stars 33 reviews with a 1.5 average rating
  • Very Satisfied
    3
  • Somewhat Satisfied
    0
  • Neutral
    1
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    28

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Westville, IN
Model: Essex oak vinyl flooring

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Mannington laughs to bank"
Transition piece cracked in several places. I called Mannington. Spent half an hour on the phone with a half wit. She finally ran out of questions and told me to send in pictures (color) and write up on what caused the crack. I gave her credit for being a half wit. Never again


Date created:
Name:
Location: Silex, MO
Model: Spill Shield Wood Plank Laminate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Maybe 72-Seconds of Water Resistance"
Mannington has not stood behind this product. We have had Spill Shield flooring for 14 months. Last January, snow that was brought in on someone's boots warped our floors within TWO hours. Mannington's suggested solution is to remove the warped planks, send them for testing, and replace the warped planks by gluing new planks in place. This sounds reasonable until you remember that this is a floating floor, which, per Mannington, must be able to move. (This ability to move is apparently a critical element to this flooring, as we had to pay for additional carpentry work so that this floor still had the ability to move underneath our cabinets). In addition, it stands to reason that none of our flooring has the Spill Shield coating since it all came from the same "lot." Why replace random planks? This warping will be an ongoing issue for the lifetime of this floor. We have asked Mannington to send a representative to our home so that we could demonstrate the warping on the floor in random places, which can be done in minutes not hours as advertised. This seems like a much quicker way to get to the bottom of this problem but Mannington refuses to do so. It's been almost one year since our initial complaint and neither Mannington nor the retailer are overly concerned about standing behind this product.


Date created:
Name:
Location: Delaware

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Customer service is horrible"
I have flooring that I bought and it has been down for 6 years. It was their engineered flooring. Has not held up well. I submitted a claim and have provided everything they have asked for and i am yet awaiting customer service to call me back. If this is the way them work and the quality of the problem, wouldn't consider again for my home.



Date created:
Name:
Location: Seguin, Ontario
Model: Antigua Pacaya Mesquite Lava

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Misrepresentation of Product"
I purchased approx 1400 sq ft of this flooring based on the sample provided by Mannington at the store! If the sample had looked like the flooring I got, I would never have bought it! Talk about misrepresentation! The product was also very expensive, over $10.00 per sq! I know Wood varies in color but this stuff is like black and white! Very dark to very light. Also a lot of the pieces had long black lines running down it. Looked like someone took a magic marker and ran lines down about 20% of the pieces! My installer said he had never seen anything like it and he had been installing floors for about 40 years! We put the crap aside and consequently were short about 450 sq. Mannington provided more product to my retailer but then wanted us to box it and the store to pay for the replacement. This problem delayed the installation by about a month. The installer had to sort through it and charged an extra $2500 for the time it took. I didn't blame him either! Now Mannington won't come good for the extra it cost because of their crappy material. I spoke to several of their managers and they don't care! I will never buy any of their products again and I advise anyone reading this to avoid buying products from Mannington.


Date created:
Name:
Location: Austin, TX
Model: Olde Town

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Wood doesn't match prior installs"
We purchased Mannington wood floors for half of our house and recently purchased the same style of wood floors to finish the house. I have put in a claim and sent in the two samples of wood that are very different. ie.. saw cuts and dark coloring (black) in one set of wood and nothing close to that color and texture in the new set. Mannington wood is one of the most expensive solutions on the market and it is very disappointing that the company is not willing to work with me at all to somewhat compensate or a fair resolution to get the problem fixed. At this time I have two different types of hard wood in my house.. Not good.


Date created:
Name:
Location: Littleton CO

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Throwaway floors"
I had Mannington floors installed when I bought my place, about 2002. Compared with friends who also had hardwood installed in their homes, I always told them my floors did not wear well. Shows all scratches, is not waterproof at all, and does not clean well. I am embarrassed to tell people how much I paid for these floors, approx. 1,100 sf. I had a friend tell me that they looked "fake." Right now I am paying a contractor to remove part of the flooring due to a pet accident while I was on vacation (was not noticed by pet sitter and sat for several days). The entire part of that floor turned black. I was very disheartened when I called a flooring company to see if my floors could be sanded due to stains, wearing, and scratches. I was told that this type of flooring is "throwaway" flooring and that it just needs to be ripped up and replaced. When I purchased this flooring, I told the salesperson that I had pets and needed something that would withstand scratches and occasional pet mishaps. This product is a joke. Do not buy!


Date created:
Name:
Model: Harrington Oak

Satisfaction Rating:
2 of 5 stars Somewhat Unsatisfied, 2 out of 5

Review:
"Stay away from mannington"
When I had my house built 25 yrs. ago, I had Mannington hardwood installed in my dining room. Twenty later a water leak at patio door ruined a portion of that floor. A local flooring store managed to find matching Mannington hardwood. When installed it looked nothing like the sample.The finish looks wavy. The original portion looks beautiful, while the new portion compared to the old looks very poor. I must say though, the company that installed it did an excellent job with installation.


Date created:
Name:
Location: Reno, NV
Model: 38610

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible seams"
My flooring fiasco started at Carpeteria where I purchased Mojave Sand Dune laminate for my kitchen. After a month waiting for the end moldings, I got impatient and went with my handyman, former contractor to install. He said the product was terrible and the tongue and groove was near impossible to keep together. I'm left now with a laminate that has many seams that I have to fill. At first I thought it was my installer, but after reading these reviews, I know it's the product. I will never go with Mannington again



Date created:
Name:
Location: Depere WI

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unsatisfied"
Product I received was totally different texture from the sample I was shown. Customer service is unbelievably slow and no interest in the customer. Biggest mistake I made was purchasing Mannington Vinyl Planks. Susan


Date created:
Name:
Location: Corona, CA
Model: Smokehouse Maple

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer beware of Mannington"
Purchased and partially installed. Installed product does not look at all like the samples. Mannington will not stand behind their product

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