Consumer Reviews of Mannington wood floors
#24 of 25 brands of wood floors
4% of customers recommend
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net.
They do not necessarily represent the opinions of Flooring.net.
Date created: 2016-12-13
: C. Clem
: Weston, WV
: New Hampshire Hickory
I purchased 900sqft of engineered New Hampshire Hickory and installed
into my newly constructed home in January 2016. Within 3 month of living
in the home the floor was denting and scratching very easily. I recently
contacted the Mannington costumer services and sent in 2 samples for
defect testing and they informed me that my flooring had passed "their
internal lab test" and they could not provide the results to me, because
it was a company policy that those was to be used for internal use only.
They are performing their own lab testing on all warranty claim and
that's why no one is being successful on warranty claim from this
company. They are producing a crap product and will not stand behind it.
I would recommend that no one buys from them.
Date created: 2016-09-30
: Ann Longo
: Jacksonville, Florida
""Exclusive Lifetime Guarantee" not honored"
Have had this floor almost 20 years and maintained it exactly as
recommended. Have 1 small plank separating that needs to be removed and
replaced. Luckily I saved the extra planks. A supervisor literally
interrogated me to find an excuse Not to honor their warranty as stated
in their pamphlet I saved. Surprised, and for such a small issue.
Date created: 2016-09-01
: K Robbins
: Perry, Kansas
: Engineered wood
"Poor Quality and Poor Customer service"
I am a small floor retailer in Kansas. My wife and I have sold and
installed all types of flooring for 20 years. I have been in the floor
business at some capacity from the age of 10 (47 years). My Father and
Grandfather were also floor men. For many years our store had a very
good relationship with Mannington. We were recognized by Mannington as
an Authorized One Mannington dealer for many years. (11-12) That means
our retail store sold Mannington vinyl, laminate, wood and commercial
materials. Our store installed a Mannington engineered wood floor for
a nearby customer. The job was Approx. 800 sf. Engineered wood is the
only wood flooring that Mannington manufactures. The customer
complained about the wood flooring making excessive popping and
cracking noise as they walked across the floor. So we started the
claims process with Mannington. I identified the problem in the early
stages of this claim process as loose tongue and groove fit. This
loose fit was causing the engineered wood flooring to move when walked
on creating the popping and cracking sound the customer was
complaining of. A problem caused by the manufacturing process. When I
called Mannington's technical department to ask for milling
specifications, I was told "that is private information" and was
denied the milling specifications. Mannington agreed to send an
independent inspector to inspect the job at the expense of Mannington.
The inspector did not do a complete and thorough inspection as he
offered no conclusion at the end of his report. I was present for the
inspection. I am a NALFA certified inspector of laminate flooring, and
I am certified to inspect laminate floors anywhere in the U.S.A. thus
I know how the inspection should have been done. No one offered any
help except our Distributor. I called our District Manager (a
Mannington employee) and told him this claim was getting completely
out of hand and I needed help to make my customer happy once again. He
offered to send us out another 800 sf. Of engineered wood but was not
willing to compensate our store for our labor and time dealing with a
problem caused by the manufacturing process. When I told the District
Manager that my customer refused to have another Mannington engineered
wood installed in his home he told me,"well, there is nothing I can do
for you then". Thank you David! We told our customer that we would
tear out the faulty Mannington wood floor and replace it at our
expense, with a good quality 3/4 thick solid wood flooring made by
Somerset. This is what the customer wanted and we felt we were
responsible since we sold them the cheaply made Mannington wood
flooring. Doing this would cost our store $8,000 to $9,000. To make a
long story short, our customer does not trust us, he is fed up with
Mannington and thinks our store is not trustworthy. He has hired an
attorney. We are now spending a lot of money on an attorney as is my
customer and we still have no resolution. So, we will both keep
spending money on attorneys until a resolution is found. This entire
problem was caused by the poor quality of Mannington engineered wood
flooring and Mannington's unwillingness to stand behind their product
and do the right thing. If you go to Mannington.com there is a 25 min.
Video of Mannington's upper brass, tooting there horn. Mannington was
started In 1915 by a man who would no doubt be ashamed of the way in
which our customer and we were treated by Mannington. In this video,
about half way through, The President of Mannington says "Mannington
is a company with integrity and a company that will stand behind it's
promises". I have found that to be untrue. Since I too am a man of
integrity and honesty we will do the right thing when a customer has
problems with their flooring that we have sold them, we have pulled
Mannington's wood, laminate and commercial displays from our showroom
and plan to entirely remove all Mannington products in the near
future. This has cost us a lot of money. We will not be a part of
Mannington's scam on their consumers. We are phasing out the
Mannington brand of flooring completely. I would not recommend any
Mannington product! If you you buy a Mannington product, it will be
your responsibility to prove any problems that may arise in the future
if the product fails. Mannington is a multi billion dollar company. He
with the most money wins!
Date created: 2016-08-18
: K. Pavelka
: Las Vegas, NV
I fell in love with these floors, Pacaya Mesquite Cinder and we
purchased and had them installed in our brand new home. They look
beautiful, However...they do not last! The 50 year "warranty" is
useless!! After only a month (in our no shoe household, where every
piece of furniture has felt on the bottom, and we use the proper
Mannington floor cleaner and follow Manningtons guidelines to clean) the
floors have deep scratches, dents, and even areas where it looked like
the finish has just flaked off. After contacting Mannington, submitting
photos, we received a generic letter stating their warranty "does not
cover scratches" - I understand hardwoods will scratch, however for the
price we paid for these "premium" hardwoods, with aluminum oxide scratch
resistant coating and a misleading 50 year warranty in a home with two
adults there is no reason the floors should look the way these do now in
under 3 months! I will never purchase a Mannington hardwood again!
Date created: 2016-06-16
: Susan N
"Floor splitting and peeling"
I agree with the other reviews about this flooring being very poor
quality. It does dent and the finish peels and cracks easily. I wish I
had read the reviews before buying. It started cracking after only about
2 years and I used products recommended for this type of floor. I was
checking to see if applying for the warranty would be worth it but looks
like it would be a waste of time according to the reviews. I'm selling
my home and now must replace boards. Don't buy this product!
Date created: 2016-05-25
: B. Cudzilo
: Brady, Nebraska
"Warranty doesn't cover a thing"
I had my floor less than 6 months when it started to delaminate. But
since it was pealing up in strips - they called it splinters and
therefore it is not covered. Miserable customer service since they spent
months "working with me" on it. I sent pictures and now my entire floor
is pealing up along with all the edges of the hardware. Waste of money
and time! Don't ever buy from these people!
Date created: 2016-05-09
: Deb Grocholski
"Avoid Mannington Wood Floors"
The finish came off and soaked into the area rugs we had on the floor.
Mannington says that is a risk of the flooring! Are you kidding me? So
you cannot put area rugs on the floor? That is silly. They would not do
anything about it. Terrible company that does not stand behind its
products. Avoid doing business with this company.
Date created: 2016-03-25
: Julie M Streit
: Zebulon NC
"Mannington hardwoods horrible"
We built our house in July of 14 and by October of 14 it looked like our
hardwoods were 15 years old. The finish in places looked as if it was
coming off, it was splitting in the grooves and it dented extremely
easy. Had a rep come out and look at it and said he would send pics to
Mannington and they did nothing! The rep came back and gave me a
paint pin and told me to fill in the places that were splitting off and
where the finish was coming off. One rep even told me "oh thats what
hardwoods do!!" Ummm no thats not what they do. Nothing to this day has
been done and the Home Center nor the Mannington company want to stand
behind their warranty. Do yourself a favor and do not buy this flooring
in fact run the other way! I am so disappointed in my floors and I
think its disgusting that companies wont or don't want to stand by their
warranties. It sad. I will not recommend them to anyone and we already
had friends build a house and they chose not to do Mannington floors.
Good for them.
Date created: 2016-03-14
: D MILLER
: SHOREVIEW MN
"Do not buy Mannington"
Easily dented - factory will not honor guarantee - as usual they say the
damage is not covered and that we must have done something to cause
damage - do not ever buy Mannington products
Date created: 2016-03-07
: Aurora, OH
We bought a house from a couple that had no children or pets in the
home. They built it and had to move months later so the house was
practically new in "Hawthorn of Aurora" with Pulte homes in Aurora,
Ohio. The Mannington floors were alright until we moved in and had to
actually live on them. I tried to see what Mannington could do, and they
said "Nothing because we weren't the original owners."
The floors are chipped, gouged and horribly worn in the main traffic areas.
I would suggest avoiding this company.