Consumer Reviews of Kraus wood floors

Popularity:
#23   of 25 brands of wood floors

14% of customers recommend
1.5 of 5 stars 7 reviews
  • Very Satisfied
    1
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    6

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.


Date created: 2016-05-23
Name: W. McNamee
Model: Studio Essentials Limerick

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Customer Service"
3 e-mails to Kraus customer service remain unanswered despite a return e-mail that a response would be coming soon. Obviously they are only concerned about selling their product, after that, no interest in the customer. I would never buy from this company again and would warn any potential buyers that is anything goes wrong you are on your own.


Date created: 2015-03-24
Name: Pam Moshier
Location: Forest City Pa.
Model: Legacy Supreme

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Worst flooring I've seen"
We put the Kraus Legacy Supreme flooring throughout out our brand new home. Within 6 months, chips started showing in the center edge of several planks in at least 2 rooms. One of these was in front of the master bedroom closet. There were places where the planks were cupping as well. I contacted the home builder, as we were still under the 1 year warranty, and he contacted the company. A rep was sent to look at the problem and he verbally agreed that these problems should not have occurred. However his written report was totally different, blaming the damage on "high traffic" and using too much moisture when cleaning. I had told the rep that I used a steam mop once a week on the kitchen area only but had wiped in front of my closet with only a damp papertowel. Since then several of the planks have sagged because the piece that slides into the corresponding groove has either broken off or was never there from the start. The company refused to back their product at all. I can't wait to get this junk out of my home and will never purchase anything from this company again.


Date created: 2015-02-25
Name: Steve L
Location: Redmond OR
Model: Moselle Champagne Acacia

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Deny Warranty"
Professionally installed Moselle Champagne Acacia wood flooring by Kraus in new home. Problems began within 6 months with creaking. Kraus sent out inspector for warranty evaluation. Kraus denied warranty coverage alleging water damage from use of 4x cleaning over 18 month period with damp [not wet] mop. Floor replaced at consumer's expense and reinstalled professionally. Post analysis of flooring showed tongue and groove router cuts were not exact during manufacturing process. The loose fit allowed movement [creaking]. Poor product and non-customer oriented company imo.



Date created: 2014-01-22
Name: R. Conner
Location: Cameron WV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Unsatisfied homeowner"
Purchased and installed Kraus hardwood flooring about 1 and a half years ago, six months after the floor was put down it split and also the finish was wearing off called the business it was purchased from and they contacted Kraus they sent out an inspector . When we got the report they said the problem was the way it was installed and our fault because we put protectors on our chairs. What a rip off this companys flooring is junk Don't Buy


Date created: 2014-01-19
Name: Rosemary Conner
Location: Cameron WV

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Dont buy Kraus"
Bought Kraus Wood floor two years ago 6 months after purchase floor starts splitting and the finish scratches off. Flooring America in Triadelphia wv sold and recommended to us. The company sent an inspector and sent a report that it was the way the floor was put down and they would not honor any warranty. Will never buy a Kraus product and would not recommend to any one also would not buy from Flooring America again. Two years later and this is the worst floor I have ever put down it scratches the finish with anything that touches it. Very Unsatisfied with this company. What a waste of your money it was not cheap.


Date created: 2011-05-17
Name: S. Thompson
Location: ok
Model: legacy

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"home owner"
i installed the free floating floor myself in 07 one spot on the floor wore off in less than 2yrs it took 19 months to get a responce on this fabulous 27yr warrenty they did send an inspector to look at it he of course was hired by kraus when that was done and i recieved a copy of that report almost all of the information was false so they reviewed the report and told me i was on my own they were not interested.


Date created: 2011-02-03
Location: Rolla, Missouri

Satisfaction Rating:
5 of 5 stars Very Satisfied

Review:
"Replacement flooring, wood vs carpet."
We ripped out the carpet and installed the free floating wood flooring last year. It is a very durable floor that is easy to install. The pieces come in a snap together type. The flooring we chose is alternating shades of dark to lighter strips that run in a vertical length. The flooring is easy to clean by simply using as light vacuum cleaner, broom or dust mop. Then it can be mopped with a well rung out damp mop and a vinegar and water solution. Or it can be cleaned with a sweeper such as Swiffer or the Clorox sweeper with the solution and cleaning pads. I would buy the same brand again and recommend it to a friend. It should last many years with normal wear. If it does need scratch repair there are products available to fill them in. I love the flooring for it's beauty, ease to clean and low maintenance.


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