Consumer Reviews of Kraus wood floors
#19 of 25 brands of wood floors
20% of customers recommend
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Date created: 2015-02-25
Name: Steve L
Location: Redmond OR
Professionally installed Moselle Champagne Acacia wood flooring by Kraus
in new home. Problems began within 6 months with creaking. Kraus sent
out inspector for warranty evaluation. Kraus denied warranty coverage
alleging water damage from use of 4x cleaning over 18 month period with
damp [not wet] mop. Floor replaced at consumer's expense and reinstalled
professionally. Post analysis of flooring showed tongue and groove
router cuts were not exact during manufacturing process. The loose fit
allowed movement [creaking]. Poor product and non-customer oriented
Date created: 2014-01-22
Name: R. Conner
Location: Cameron WV
Purchased and installed Kraus hardwood flooring about 1 and a half years
ago, six months after the floor was put down it split and also the
finish was wearing off called the business it was purchased from and
they contacted Kraus they sent out an inspector . When we got the report
they said the problem was the way it was installed and our fault because
we put protectors on our chairs. What a rip off this companys flooring
is junk Don't Buy
Date created: 2014-01-19
Name: Rosemary Conner
Location: Cameron WV
"Dont buy Kraus"
Bought Kraus Wood floor two years ago 6 months after purchase floor
starts splitting and the finish scratches off. Flooring America in
Triadelphia wv sold and recommended to us. The company sent an
inspector and sent a report that it was the way the floor was put
down and they would not honor any warranty. Will never buy a Kraus
product and would not recommend to any one also would not buy from
Flooring America again. Two years later and this is the worst floor I
have ever put down it scratches the finish with anything that touches
it. Very Unsatisfied with this company. What a waste of your money it
was not cheap.
Date created: 2011-05-17
Name: S. Thompson
i installed the free floating floor myself in 07 one spot on the floor wore off in less than 2yrs it took 19 months to get a responce on this fabulous 27yr warrenty they did send an inspector to look at it he of course was hired by kraus when that was done and i recieved a copy of that report almost all of the information was false so they reviewed the report and told me i was on my own they were not interested.
Date created: 2011-02-03
Location: Rolla, Missouri
"Replacement flooring, wood vs carpet."
We ripped out the carpet and installed the free floating wood flooring last year. It is a very durable floor that is easy to install. The pieces come in a snap together type. The flooring we chose is alternating shades of dark to lighter strips that run in a vertical length.
The flooring is easy to clean by simply using as light vacuum cleaner, broom or dust mop. Then it can be mopped with a well rung out damp mop and a vinegar and water solution. Or it can be cleaned with a sweeper such as Swiffer or the Clorox sweeper with the solution and cleaning pads.
I would buy the same brand again and recommend it to a friend. It should last many years with normal wear. If it does need scratch repair there are products available to fill them in.
I love the flooring for it's beauty, ease to clean and low maintenance.