Consumer Reviews of Home Legend wood floors

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Popularity:
#23   of 27 brands of wood floors

13% of customers recommend
1.5 of 5 stars 89 reviews with a 1.5 average rating
  • Very Satisfied
    12
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    70

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Las Vegas NV
Model: Home Legend Antique Birch 3/8 in

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Tile swelling by the front entrance of my house"
One year ago, the hardwood floor was Install by a contractor approx 10x10. The main entrance of my house about 6x6, it appears that the upper layer of the hardwood is separating from the center. I have pictures if needed. I will need 1 box maybe 32 tiles to fix my problem. Awaiting your decisions V/R Enrique Ponce


Date created:
Name:
Location: Naperville
Model: Premium Collection Hand Scraped

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Bad experience"
Floors started to buckle/warp and separate after 3 years of the installation. Home Depot did not honor their warranty and neither did Home Legend. Home Legend concluded that is was a bad installation by Home Depot. Home Depot concluded that it was not , period. We had to replace floors at our own cost. Will highly caution not to use Home depot for any installations and not purchase any products from Home Legend.


Date created:
Name:
Location: Idaho
Model: Antique Birch

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Warped"
Worse garbage I have ever Laid in my 59 years!



Date created:
Name:
Location: Stuart, FL
Model: High Gloss Keller HDF

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Expects installers to warranty problems they themselves won't"
Installed this floor as per installation instructions. Floors made noise unsatisfactory to customer and upon consumer request manufacturer sent inspector out. Report listed 20+ possible reasons floor could make noise, but could not give a definitive cause for the noise. Some of the reasons listed included things that had nothing to do with install at all, such as how humid the house is kept. The customers house humidity at the time of inspection was above the range of recommendations for humidity, yet inspector deemed the problem an installation problem. Upon further reading I found the warranty on this product. Warranty clearly states that one of the exclusions from warranty coverage is "intermittent noises including, but not limited to squeaks, popping, etc.". Why should an install company be held to warranty something the manufacturer themselves will not that is a known defect in the product? Spoke to someone at Home Legend and was told that the noises are a phenomenon with laminate flooring, which a google search backs up with complaint upon complaint indicating this very thing. I spoke with other inspectors who advised that if the problem was an install problem then the report should give a definitive reason as to what was done improperly. Not the vague list of possible reasons that clearly were not found. Our company will never recommend or install this product. Also worthy of noting that Home Depot does not stand behind the manufacturers warranty of products they sell. They refer you to the manufacturer. Which judging by the reflection of one star reviews, is worthless.


Date created:
Name:
Location: Trinity, FL
Model: HLVT3002

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible scratches!"
I'm so glad I found this site because now I realize that I didnt do anything to this floor, It's just crappy flooring! There scratches everywhere and you can see things popping up underneath the floor!


Date created:
Name:
Location: grand rapids mi
Model: Summer pine plank

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Flooring Is like a Mood Ring and Yellows and Browns Instead of the Whit Pine Look! Horrible!"
Had flooring america in wyoming michigan install entire main floor of our house with this shottie product they sold me. Several years later ; Am so sorry I ever installed such a low quality product that neither flooring america will stand by or the company itself. The white wood look turned brown and is yellowing everywhere. Apparently we were not supposed to put any rugs on it with rubber backing. What other kind o=f rus are there if you dont want to slip n fall? No one ever told us of this and there is no disclaimer on the boxes that say that. Besides the poor uneven and bubly installation; The planks were cut too short and huge gaps are in the middle of the floor. Never again! Not with this company and any cheap laminate ; Let alone flooring america and home legend. I too would join a class action so contact me.Dont waste your money and get real hdwd flooring!


Date created:
Name:
Location: Myrtle Beach, S C
Model: Syncortex

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Very unhappy with Home Legends Flooring"
I had this put in my whole house. I'm ready to move in and can't because this flooring will not come clean. It has tracks, smear marks all over it. This is the ugliest floor ever. I spent a lot of money on this ugly mess. I have been homeless, since hurricane Florence. And I'm still homeless because of these floors. The flooring company have been out twice. Now they want to send a guy out for testing that I have to pay for. I can just imagine how that's going to go. The flooring company pushes this flooring. And oh what a mess I have gotten in. Because of this sorry and most of all... Ugly Floors! I wish I had read the reviews before I invested in these floors.


Date created:
Name:
Location: Bloomsburg Pa
Model: Gunstock

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Very Pleased"
I have used the Gunstock Legend flooring in many houses and my customers never complained or ever called me to look at a problem.



Date created:
Name:
Location: Fort Madison, IA
Model: Hand scrapped

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst Flooring Ever"
Same as everyone else floor looked great at first but in less than two years it is showing wear and scratches. Contacted Home Legends they sent out an inspector. He said we were dragging objects across it and using a vacuum with a beater bar that was causing the scratches. I told him the only thing we have drug across it was our stocking feet. Scratches very easily. The item with a beater bar is a battery powered sweeper with brushes, there is no beater bar on it. Use the same thing on our Shaw hardwood flooring. This product was installed in our master bedroom and spare bedrooms. We installed Shaw hardwood floors and it has been down for over 10 years in our kitchen and main bath and hallways that sees 100 % of all the traffic in our house without wearing like this junk has. Wish I had seen this site to before wasting $3000 for flooring that isn't quality. Was told we could hire another inspector at our own expense and try again. But you know where that would have got us. Another big expense, I also would join in a class action lawsuit against this company if one gets started or if I knew how to start one. Definitely would never buy anything from this Company again!


Date created:
Name:
Location: Mobile Alabama
Model: Gunstock oak

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Terrible flooring"
We also bought our flooring at home depot spent 2000.00 dollors and now a year later the finish is comming off they say high traffic areas and we should have had rugs down they are suspose to have a great warrenty it sucks they dont stand behind what they say so we are basically screwed and out our money never ever again be wise and never buy there products

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