Consumer Reviews of Home Legend wood floors

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Popularity:
#20   of 25 brands of wood floors

13% of customers recommend
1.5 of 5 stars 72 reviews with a 1.5 average rating
  • Very Satisfied
    10
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    5
  • Very Unsatisfied
    57

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. They do not necessarily represent the opinions of Flooring.net.

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Date created:
Name:
Location: Kansas

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Expensive Mistake!"
I purchased & installed 16,000 worth of Santos Mahogany for my New home and it was the biggest mistake I ever made in my life! Cardboard scratches this flooring. Can't walk in house with shoes, it's awful. After reading all the similar complaints, it's a wonder there is not a class action lawsuit against this company. They obviously know there is a serious flaw in their finishing process for the wood (as in there seems to be little to none). While it looks great in the store... wait till you get it home and start walking on it. Scratches galore and after a year, looks like junk! Biggest mistake of my life! Do yourself a favor and pay close attention to all the bad reviews! Save yourself from the same fate as many of us have endured!


Date created:
Name:
Model: Acacia engineered hardwood

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Inferior! Don't waste your time and money."
Click and lock mechanisn very flimsy. Flooring kept separating and would not hold together. A nighmarish installation experience that in the end had to be returned.


Date created:
Name:
Location: Clermont Florida
Model: Solid Bamboo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Like Walking on Bubble Wrap"
Purchased from Floor and Décor. Our contractor installed using underlayment over concrete floor. Immediately started hearing this creaking sound. Our contractor thought this would be a temporary settling issue and continued with the install. Well it never settled. It's horrible. Like walking on bubble wrap. I could cancel my security system. No one can walk on our floors without everyone being alerted. Submitted a claim and hired an inspector. The inspector said it the product was defective. Excessive wax. Home Legend refused to accept their findings. So they hired an inspector. Ends up the inspector worked for Floor and Décor. He wrote a biased report saying it was an installation issue due to humidity. I'm planning to hire a lawyer. Their inspections are biased and product unacceptable.



Date created:
Name:
Location: Chesapeake, Va
Model: Bamboo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst decision ever made"
We spent over $15,000 on what we thought was a beautiful durable, bamboo floor from home depot. The installation started off with the wrong product, and was then installed beautifully. The beauty did not last long we put furniture pads under everything, we never wore shoes in the house, yet the smallest of things would leave scars on the floor, it never looked clean and nobody could tell me the best way to clean it, the biggest issue was buckling near the exterior doors, due to Virginia's sideways rain. We have lived for a year with several missing planks due to tripping hazards from the unevenness. We are finally replacing the whole floor this week, I couldn't be happier to see the back of this horrible floor. This was a very costly mistake.


Date created:
Name:
Location: Minneapolis, MN

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Dont be fooled"
As most everyone has commented, the flooring installed in my home is also garbage. After less than 2 years several areas are bubbling Legendsms are dented. Inspector from Home Legends said it was normal wear and tear and not covered under warranty. What a joke. 75% of the affected areas don't even get walked on. I was approved to have 3 planks replaced. I am so angry and feel taken for my hard earned money. A local tv station is willing to investigate these types of wrong doings to the public ..if nothing else, warn future customers from being duped. I will be reaching out to their investigative team especially with the complaints clearly noted here... Please think twice before installing home depot flooring


Date created:
Name:
Location: Mpls, MN
Model: Klik lok engineered wood

Satisfaction Rating:
5 of 5 stars Very Satisfied, 5 out of 5

Review:
"Great flooring"
We installed Hickory engineered Klik lok wood flooring 4 1/2 yrs ago and it is great. We have a cat with claws who slides across floor and does not leave marks. We know hickory is a harder wood but our prior oak floor was dents and scratches everywhere and this is great. The flooring is in kitchen and dining area.


Date created:
Name:
Location: Depew New York (job in Colden NY)
Model: HL272HJ

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Serious movement and bad finish"
We put this in a brand new home. They sent out a "Claims Analyst". The review came back as "site and installation" related. This is at leats the 50th bamboo floor we installed and never seen anything like this. It shrunk so much its pulling out from under the base boards.


Date created:
Name:
Location: Buford, Ga
Model: HL324H

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Do not buy Home Legend flooring!! It is sub par!"
On 1/27/17, we purchased 78 cases of Gunstock Oak Engineered wood flooring (hl324h) manufactured by Home Legend to be installed in approx 1200 sq ft of our home. We picked up flooring and supplies from the store 1/28/17. Home Depot associate told us to acclimate flooring for 2-3 days before install which we did. Our contractor, who is experienced, reputable and came highly recommended, began product install 2/2/17, spending 3 days prior on floor prep. He took proper measures to prep and level plywood subfloor. Upon install of some product, we examined floor and it seemed fine. Overnight we walked on the installed portion of the floor. This is a click and lock floating floor system which moves when walked upon. Corners at some seams began to pop up with top ply of planks separating and protruding up. Flaws were very visible and presented issues of catching shoe edges or feet with potential of chipping off or cutting bare feet. Next day, we instructed contractor to stop further install. The following day more corners continued to pop. We contacted Deborah in the claims dept of Home Legend who told us we had to go through Home Depot and adamantly said do not call them. We went to Home Depot and a claim was submitted. Home Legends paid an independent inspector to evaluate the flooring. Their paid (and loyal) inspector found and verified the flaws in the installed product. He then selected a small random sample of uninstalled flooring to inspect. He did not find the same flaws in that small sample but did find chips in the locking profile lips that connect edges. This would indicate to us there were spaces of 'disconnect' between planks esp at the corners where the ply was protruding up. For the record, the inspector did not say the flaws in the installed portion came from improper install. However, Home Legends decided not to honor their warranty and claimed product failure due to improper install procedures. We contend that the flaws came from insufficient weight bearing properties presenting defects after proper install, defects resulting from walking on it. Our installer has stated he refuses to install any more product because it is subpar and he cannot guarantee his labor due to product imperfections. We must now pay the installer to take up installed flooring and to return to the store. We will be out the fees from the installer to remove, return product and re-install a better product from a more reputable company. Please do not purchase anything from Home Legend. They are a fraud and avoid accountability be passing blame to middle man or consumer. They do not honor their advertised warranty. We have placed a complaint with the Better Business Bureau. It seems few have because their rating appears on bbb website as a+. Please place complaints with bbb. Consumers everywhere need to know about this company. We would also like to join a class action suit against this company. They scape-goated us.



Date created:
Name:
Location: Orlando, FL
Model: Strand Woven Sapelli HDF Bamboo

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Worst experience ever! They don't stand behind their product!"
This flooring is awful! And the company will not stand behind the product. We purchased this floor because it had a 30 year warranty from ProSource - thinking they would stand behind the product. It started cupping and delaminating within the first year! We paid to have an independently evaluated and were told that our slab floor was dry, the bottom layer was dry, the top layer was dry, but some pieces had the middle layer wet. Some pieces were way worse than others. We contacted the manufacturer, and they have denied the claim. ProSource is also not helpful. I looks awful. They should be sued! Looks like we'll be out the money to tear it out and replace it. Don't waste your money on this!


Date created:
Name:
Location: Middletown, CT
Model: Hand Scraped Hickory 3/4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

Review:
"Buyer Beware of This Product"
We purchased this Home Legend product through Home Depot for our living room. After 5 months, some of the boards started to crack and peel. Home Legend sent out an independent inspector who determined it was a manufacturing defect. We had the same flooring reinstalled again, figuring it was a bad batch of wood. About 6 months later, the same cracking and peeling occurred. Home Legend sent out another independent inspector who determined it was once again a manufacturing defect. I refused to have the company's product installed a third time. I went with a completely different manufacturer. I did not receive one word of apology by way of a letter or phone call from Home Legend for having to go through this stress and loss of time from work for all these installations. It's better that everyone out there knows the truth about their product.

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