Consumer Reviews of Empire wood floors

1 of 5 stars 1 review with a 1 average rating
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  • Somewhat Unsatisfied
  • Very Unsatisfied

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Date created:
Location: Freedom
Model: Southgate

Satisfaction Rating:
1 of 5 stars Very Unsatisfied, 1 out of 5

"Terrible Experience"
We had an estimate for removal of old carpet and installation of laminate to be done by Empire. The rep who came with samples and gave the estimate and contract was fine. On the day of installation, no one arrived -- despite a reminder email the day before. I called customer service and had to call back -- as no one got back to me about what happened -- despite them saying they would get right back to me. Finally, at 10 am, I was transferred to the "installation co-ordinator" and told that one of the installation crews did not show up. He wanted to reschedule. I refused and cancelled the contract. I will receive my deposit back. I had to initiate all communication about this problem and no one from Empire followed-up until I again called them. All very unprofessional. Donot use this company!

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