Consumer Reviews of Columbia wood floors
#7 of 25 brands of wood floors
33% of customers recommend
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Date created: 2015-10-24
Name: L. Jones
Location: Tyler, TX
"Horrible floors and Columbia does not stand behind product"
We purchased Columbia hardwood floors 2 years ago and have regretted it
every day. These floors were beautiful when first installed however we
quickly learned how easily they scratch. Within the first week, the were
scratched when our daughter played on the floor with a plastic Barbie
horse and scooted an empty plastic box across the floor. We cannot even
vacuum because the plastic wheels scratch them with every turn. Columbia
sent a Rep to check the floors. He left a small piece of tape on each
scratch and there were over 100 scratches (this was within 2 months of
installation). His report stated that the scratches were caused by the
'owner' and we were told that we must have rocks in our shoes. I assure
you that there are no rocks on the soles of our shoes. In addition to
scratching, the finish shows everything! We cannot walk barefoot on the
floor without leaving footprints. Within minutes of mopping with
recommended products, footprints and smudges can be seen. I supposed it
is also our fault that we walk on our floor. The quality of this finish
is so poor that it is truly unbelievable!
Date created: 2015-04-23
Name: Mrs. Lestage
Location: Imlay City, MI
It has not even been a year since this flooring has been installed. It
is cracked, dented, and/or chipped in over half of the floor. Cannot
even walk in bare feet on it. To make matters worse our neighbor
installed it and when he ran out he used the cut off edges from the
"waste". Company says it is moisture. What a laugh. We had a furnace man
out and he said that the moisture is not an issue in our home because if
it was as bad as the representative stated to cause the flooring to
crack, chip, and warp the windows would be molding. Would not buy it
again, would not recommend it, and will do everything to let people know
what a scam this company is running.
Date created: 2015-03-30
Name: Gregory S
Location: Charleston, SC
I'm in the process of purchasing some matching wood flooring to
replace areas that were damaged. My research has uncovered it is an
Columbia engineered floor product. While searching the web, I stumbled
on this sight to hear what others thought of the companies products.
What I read was simply amazing! First of all, why did the people who
posted negative reviews ever decide on wood flooring? People install
wood flooring for various reasons but common sense tells you not to
use wood if:
- You have moisture condition above or below the area where the flooring is to be installed.
- you want something that can withstand extreme abuse.
- you don't want to pay a craftsmen to properly install the floor.
- there is a chance of constant water getting to the area (bathroom or kitchens).
- you don't want to care for your floor.
Etc, etc, etc........etc!
I could go I but I think I made my point. Why would an intelligent person expect Columbia Flooring to cover the warranty for the various complaints that were posted? I didn't read a single one that had a valid claim. The one whose floor was ruined by their pets was the best. You have to make decisions about floor products for your home based on the facts of your situation. You also need to understand wood is easily altered by moisture, it cracks, it dents, it scratches!
Get a reality check and stop wasting the companies time with your ridiculous problems.
Date created: 2014-10-11
Location: Ocean City, nj
Model: Maple Slate
"No bullnose to match the floor"
It has been over two months and I can't finish my floor. Columbia does
not make a bull nose to start the flooring that matches the rest if
the floor. How pitiful is this company. Would have never ever order
Date created: 2013-10-06
Name: P. Goldsmith
Location: Houston, Texas
I am very disappointed with this company and their affiliate Unilin in
Dallas, Texas. I have been treated with utter disrespect. We choose
Chatham Ash Linen Hardwood for our home for its beauty and the company
guarantee. We have had serious problems and like another review that I
read they sent out a representative who also said it was due to
moisture. That is totally false. They and their representatives will not
even respond to my emails, phone calls and letters. Total disrespect.
Date created: 2013-09-16
Location: Orlando, FL
Model: 5" Shortbread Hickory BKH510F
"Poor wood boards"
Just had these wood floors installed. Very costly and many boards were
cracked dented or chipped. Not happy.
Date created: 2013-01-05
Name: T Ricigliano
Location: Galveston, TX
"Columbia does not stand behind their product as advertised"
We chose Columbia Engineered wood flooring because we read and were told
it was the best choice for our home. Engineered wood is supposed to be
good with moisture and pets in the home. After less than a year the wood
started to deteriorate, warp and discolor in several places. Naturally
when we contacted the installer, they say it's the wood (and our pets),
Columbia sends out an inspector that says the problem is moisture,
installation and owner (pet) fault, depending on which area was tested.
Columbia will not take responsibility for their products defect. We
aren't asking for the moon, just want a fair repair - like they promised
before we bought their product.
Date created: 2011-03-10
Location: San Diego, Ca
"I HATE my WOOD FLOOR"
I HATE MY WOOD FLOOR!!! Its the worst thing in my house. After a while, it just started to look ugly. There are dents and scratches everywhere. The Floor is rough all the time and its a pain to walk on it with bare feet. Due to dryness, scratches, and dents, its very hard to clean. I don't recommend this company at all. I will be changing it next year to hopefully County Floors Northern Hardwood Planks. I have heard a lot of great stuff about them. This company, Columbia flooring, promised me a lot when I first started so that's why I bought. At first, it was alright, not too amazing but after couple of months, I wanted to get an ice-pick and just tear it off. I am not satisfied with their flooring. Don't let them fool you. Please, Please, buy from another company, don't waste your time with this one.
Date created: 2011-01-31
Location: Lexington, SC
"Best Wood Floor I've had"
I have owned my Columbia Flooring wood floor for about three years now. I love the color of the floor and how it goes so well with the wallpaper and other decorations I have throughout my home. I haven't had many problems with my floor except for the fact that it is sometimes prone to having streaks across it after I am done mopping. The streaks go away after about thirty minutes so I guess its not that big of a deal. The only time I had to repair it is when I accidentally dropped my bowling bowl on top of it and it chipped a piece off. I was able to get a replacement piece within about five days, it was a fairly good price so no big deal there either. I would definitely recommended this wood floor because it looks nice, it's low maintenance, and durable.
Date created: 2011-01-21
Location: Rolla, MO
"Nicest Wood Floor"
I have a stylish and shiny wood floors in my house. I got my wood floor from Columbia Flooring. I have had this wood floor for around nine months now and it still looks good and stylish. In these nine months I have never repaired it or I don't remember having any problems with it. I never thought of replacing it either. I have these wood floors in my living room. It has enhanced the overall look of my living room. I love my the wood floor from Columbia Flooring, first it is very shiny and it makes living room look cozy, second it looks so stylish and fancy and third, I love the color and the way it matches paint in the living room walls. The company offers different designs as per your need. The only thing I don't like about it is it gets dirtier very easily. And, it is not very easy to clean. It needs more time than tile floors. But its worth it! I would always get the wood floors from the Columbia Flooring and suggest my friends and relatives to do so.